Avaya BCM450 Installationshandbuch

BCM450 1.0Business Communications ManagerDocument Status:StandardDocument Number: NN40070-300Document Version: 03.03Date: April 2009Interactive Voice

10 Chapter 2 Installing Interactive Voice ResponseNN40070-300Hardware and software requirementsTo install PeriView you must have:• a computer that

Chapter 2 Installing Interactive Voice Response 11Interactive Voice Response Installation and Configuration Guide7 Use the PeriView Application Ma

12 Chapter 2 Installing Interactive Voice ResponseNN40070-3003 Click IVR.The Interactive Voice Response panel opens with the Basic Settings tab sh

Chapter 2 Installing Interactive Voice Response 13Interactive Voice Response Installation and Configuration Guide4 In the Node field, enter a node

14 Chapter 2 Installing Interactive Voice ResponseNN40070-300• Make sure you have administrative privileges, so that you can install services and

Chapter 2 Installing Interactive Voice Response 15Interactive Voice Response Installation and Configuration GuideTo install BCM/IVR 2.x PeriView C

16 Chapter 2 Installing Interactive Voice ResponseNN40070-3005 Click Yes.During a Typical PeriView Consolidator installation, packages are install

Chapter 2 Installing Interactive Voice Response 17Interactive Voice Response Installation and Configuration Guide7 CLick Yes when you are prompted

18 Chapter 2 Installing Interactive Voice ResponseNN40070-30012 Restart Apache and PDP services. 13 Ensure PeriView Consolidator host name appears

Chapter 2 Installing Interactive Voice Response 19Interactive Voice Response Installation and Configuration Guide17 Click Control Center (the butt

Copyright © 2009 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

20 Chapter 2 Installing Interactive Voice ResponseNN40070-30020 In the Add Data Provider window, enter the host name, for example, BCM1000, in the

Chapter 2 Installing Interactive Voice Response 21Interactive Voice Response Installation and Configuration Guide24 Click Add. The MPS Manager Dat

22 Chapter 2 Installing Interactive Voice ResponseNN40070-30026 Click Save. If the information from the preceding steps has been entered correctly

Chapter 2 Installing Interactive Voice Response 23Interactive Voice Response Installation and Configuration GuideTo adjust the number of voice por

24 Chapter 2 Installing Interactive Voice ResponseNN40070-300You are now ready to upload IVR prompts. Go to “To upload IVR prompts”.Uploading IVR

Chapter 2 Installing Interactive Voice Response 25Interactive Voice Response Installation and Configuration Guide4 In the Prompts area, click Load

26 Chapter 2 Installing Interactive Voice ResponseNN40070-30011 Click OK.When you have transferred both the .mmi and .mmd files, the IVR service r

Chapter 2 Installing Interactive Voice Response 27Interactive Voice Response Installation and Configuration GuideThe IP Subsystem panel appears wi

28 Chapter 2 Installing Interactive Voice ResponseNN40070-300f Tell the keycode support prime the MAC address you obtained in step 2 and the Autho

Chapter 2 Installing Interactive Voice Response 29Interactive Voice Response Installation and Configuration Guidec Click the Advanced Configuratio

Contents 3Interactive Voice Response Installation and Configuration GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . .

30 Chapter 2 Installing Interactive Voice ResponseNN40070-300b From the Choose a File pull-down list, select the vos.cfg file.c Click Transfer Fil

Chapter 2 Installing Interactive Voice Response 31Interactive Voice Response Installation and Configuration Guidej Navigate to the vos.cfg file an

32 Chapter 2 Installing Interactive Voice ResponseNN40070-300b From the Choose a File pull-down list, select the vpstn3270.cfg file.c Click Transf

Chapter 2 Installing Interactive Voice Response 33Interactive Voice Response Installation and Configuration Guidej From the Element Manager, in th

34 Chapter 2 Installing Interactive Voice ResponseNN40070-300c Click Transfer File to My PC.The Save window opens.d In the Save window, navigate t

Chapter 2 Installing Interactive Voice Response 35Interactive Voice Response Installation and Configuration Guidek Navigate to the commgr.cfg file

36 Chapter 2 Installing Interactive Voice ResponseNN40070-300d From the Command pull-down list, select the vsh command.In the Arguments field, typ

Chapter 2 Installing Interactive Voice Response 37Interactive Voice Response Installation and Configuration Guidee Click Run Command.The output ap

38 Chapter 2 Installing Interactive Voice ResponseNN40070-300d From the Command pull-down list, select the vsh command.e In the Arguments field, t

Chapter 2 Installing Interactive Voice Response 39Interactive Voice Response Installation and Configuration Guidef Click Run Command.The output ap

4 ContentsNN40070-300IVR group privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

40 Chapter 2 Installing Interactive Voice ResponseNN40070-300c Connect line 1 to the Host and check that data can be read from the remote host on

Chapter 2 Installing Interactive Voice Response 41Interactive Voice Response Installation and Configuration Guidee Click Run Command.The output a

42 Chapter 2 Installing Interactive Voice ResponseNN40070-3003 In the PeriView launch screen, click Application Configuration to start the IVR set

Chapter 2 Installing Interactive Voice Response 43Interactive Voice Response Installation and Configuration Guide5 From the Select Node drop-down

44 Chapter 2 Installing Interactive Voice ResponseNN40070-3009 Click Save. 10 To load C/C++ Call Function files (for example, files with .so exten

Chapter 2 Installing Interactive Voice Response 45Interactive Voice Response Installation and Configuration GuideThe selected .so file is generate

46 Chapter 2 Installing Interactive Voice ResponseNN40070-30015 In the Choose area of the Application Management window, select the MPS nodes and

Chapter 2 Installing Interactive Voice Response 47Interactive Voice Response Installation and Configuration Guide17 In the right panel of the wind

48 Chapter 2 Installing Interactive Voice ResponseNN40070-30019 To validate the IVR application, use any phone connected to your BCM system to ca

Chapter 2 Installing Interactive Voice Response 49Interactive Voice Response Installation and Configuration GuideDialing the IVR extensionYou can

5Interactive Voice Response Installation and Configuration GuideChapter 1Getting startedAbout this guideThis guide leads a system administrator throug

50 Chapter 2 Installing Interactive Voice ResponseNN40070-3006 Click the Change link for the line you want to assign to IVR.The Line Properties pa

Chapter 2 Installing Interactive Voice Response 51Interactive Voice Response Installation and Configuration Guide6 Click Change Many Lines.The Ch

52 Chapter 2 Installing Interactive Voice ResponseNN40070-300To view or change the system fax name1 Launch and log on to the Element Manager.The E

Chapter 2 Installing Interactive Voice Response 53Interactive Voice Response Installation and Configuration Guide7 To change the system fax name,

54 Chapter 2 Installing Interactive Voice ResponseNN40070-300

55Interactive Voice Response Installation and Configuration GuideChapter 3Administering Interactive Voice ResponseThis chapter contains the following

56 Chapter 3 Administering Interactive Voice ResponseNN40070-3003 Click Service Manager.The Service Manager panel appears.4 Select one of the foll

Chapter 3 Administering Interactive Voice Response 57Interactive Voice Response Installation and Configuration GuideUninstalling PERI packages for

58 Chapter 3 Administering Interactive Voice ResponseNN40070-300b going to Start > Settings > Control Panel >Add or Remove ProgramsThe Cu

Chapter 3 Administering Interactive Voice Response 59Interactive Voice Response Installation and Configuration Guide4 Select Uninstall when the Se

6 Chapter 1 Getting startedNN40070-300Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM system:Caut

60 Chapter 3 Administering Interactive Voice ResponseNN40070-300Use the Basic Settings tab to:• change a node number (see “To change the node numb

Chapter 3 Administering Interactive Voice Response 61Interactive Voice Response Installation and Configuration Guide6 In the Arguments field, ente

62 Chapter 3 Administering Interactive Voice ResponseNN40070-300To use advanced IVR configuration1 Launch and log on to Element Manager.The Elemen

Chapter 3 Administering Interactive Voice Response 63Interactive Voice Response Installation and Configuration GuideBacking up and restoring IVRYo

64 Chapter 3 Administering Interactive Voice ResponseNN40070-300The Welcome to BCM web page appears.2 Click Administrator Documentation.3 From the

Chapter 3 Administering Interactive Voice Response 65Interactive Voice Response Installation and Configuration GuideIVR group privilegesThe IVR Ad

66 Chapter 3 Administering Interactive Voice ResponseNN40070-300This means that an account (ivradmin, for example) belonging to this group only ca

67Interactive Voice Response Installation and Configuration GuideChapter 4Database Access ConfigurationThis chapter contains the following information

68 Chapter 4 Database Access ConfigurationNN40070-300VMST 3 on the BCM NodeEnsure vmst is running on the BCM node where the applications requiring

Chapter 4 Database Access Configuration 69Interactive Voice Response Installation and Configuration GuideIn the gen.cfg file, make the following e

Chapter 1 Getting started 7Interactive Voice Response Installation and Configuration GuideThese conventions and symbols are used to represent the

70 Chapter 4 Database Access ConfigurationNN40070-300The following table lists sqlclnt attributes and their descriptions:Table 3 sqlclnt Attribu

71Interactive Voice Response Installation and Configuration GuideIndexAadvanced commandsIVR 60advanced configurationIVR 61assigningline answering

72NN40070-300NN40070-300assigning line answering 50assigning lines 49backing up and restoring 63capacities 10changing the node number 11conf

73Interactive Voice Response Installation and Configuration GuideRrestarting serviceIVR 55restoringIVR 63runtime engineIVR 55Ssoftwarerequiremen

74NN40070-300NN40070-300

8 Chapter 1 Getting startedNN40070-300How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the

9Interactive Voice Response Installation and Configuration GuideChapter 2Installing Interactive Voice ResponseThis chapter contains the information an