Avaya CallPilot Manager Handbücher

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Inhaltsverzeichnis

BCM50 3.0

1

CallPilot

1

Trademarks

2

Task List

3

6 Task List

6

Contents

7

12 Contents

12

Chapter 1

13

14 Chapter 1 Getting started

14

Audience

15

Acronyms

16

Symbols and text conventions

17

Using the dialpad

19

How to get Help

20

Chapter 1 Getting started 21

21

22 Chapter 1 Getting started

22

Chapter 2

23

Starting CallPilot Manager

24

for BCM from Element Manager

24

System timeout

25

Chapter 3

27

General Delivery Mailbox

28

Subscriber mailboxes

28

Guest mailboxes

29

Information mailboxes

30

Mailbox Class of Service

32

Mailbox options

34

Message Waiting Notification

35

Outdial type

35

Auto-Login

35

Alternate extension

36

Express Messaging Line

36

Call Screening

37

Mailbox Restrictions

37

Park and Page

37

Restricting Outdialing

38

Initializing a mailbox

39

Chapter 4

41

Adding a Guest mailbox

42

Adding an Information mailbox

43

Adding many mailboxes

44

About mailbox passwords

45

Trivial passwords

46

Incorrect password lock-out

46

Password expiry

46

Changing mailbox settings

47

To edit a Class of Service

48

Deleting a mailbox

49

About Group Lists

50

Adding a Group List

51

Changing a Group List

52

To change a Group List

52

Chapter 5

53

Chapter 6

59

Greeting Tables

60

Holiday List

61

About Holiday status

64

About Company Greetings

65

Recording a Company Greeting

66

Setting up a Greeting Table

66

Setting the business hours

68

Assigning a menu repeat key

69

Auto Attendant Menu

70

Recording a Custom Menu

70

4 Click Submit

72

About Touchtone Gate

73

About the CLID Routing Table

74

Configuring line answering

78

Chapter 7

79

Planning a CCR Tree

81

About CCR Tree structure

82

Mailbox node

83

Transfer node

83

Destination

83

Park and Page node

83

An example of a CCR Tree

84

Chapter 8

85

To create a Home menu node

86

To create a Home Mailbox node

87

Adding nodes to the Home node

88

Adding a Menu node

89

Adding an Information node

89

Adding a Mailbox node

90

Adding a Transfer node

91

Adding a Park and Page node

92

To add a Park and Page node

93

Testing a CCR Tree

96

Disabling a CCR Tree

98

Changing a node

99

Deleting a node

99

Deleting a CCR Tree

99

NN40090-300NN40090-300

100

Chapter 9

101

Mailbox Information Report

102

Table 4

103

All Mailbox Activity Report

104

Event Log Report

104

CCR Tree Usage Report

105

Table 5

106

Fax Usage Report

107

System Configuration Report

108

Table 7

109

Resetting Mailbox statistics

110

Chapter 10

111

Chapter 11

115

Name Dialing

116

Auto Attendant

116

Greeting Table

116

Chapter 12

121

numbers

122

Network Access

123

Translation properties

124

Translation Table

124

Translation Table entries

124

Table entry

125

Chapter 13

127

Chapter 14

129

and presents each caller

132

Setting the Operator status

134

To set the Operator status

134

Setting the Business Status

137

To set the Business Status

137

Norstar Voice mail Interface:

138

Setting up line answering

139

To assign Answer Lines

139

Chapter 15

141

Forwarding e-mail address

146

Chapter 16

151

Information mailbox messages

153

Chapter 17

157

Chapter 18

163

To Call Forward All Calls

164

On Your Toes Dance Studio

165

The central receptionist

165

The Costume Room

166

Bridge Stone Engineering

167

Feature compatibility

169

Transfer Callback

173

Appendix A

175

Glossary

179

180 Glossary

180

Glossary 181

181

182 Glossary

182

Glossary 183

183

184 Glossary

184

Glossary 185

185

186 Glossary

186

Inhaltsverzeichnis

CallPilot Manager

1

Set Up and Operation Guide

1

CallPilot Manager Set Up and

2

Operation Guide

2

Contents

3

Contents

4

Chapter 5

4

Chapter 6

5

Chapter 7

5

Chapter 8

6

Chapter 9

6

Chapter 1

9

CallPilot options

10

Using the dialpad

11

Related publications

13

How to get help

14

Chapter 2

15

Using CallPilot Manager

15

Java environments

16

Starting CallPilot Manager

17

System timeout

18

Chapter 3

19

CallPilot mailboxes

19

General Delivery Mailbox

20

Subscriber mailboxes

20

Guest mailboxes

21

Information mailboxes

22

Mailbox Class of Service

24

CallPilot 100/150

25

Networking option

25

Mailbox options

26

Auto-Login

27

Alternate extension

27

Express Messaging Line

28

Call Screening

28

Park and Page

28

Restricting outdialing

30

Initializing a mailbox

31

Chapter 4

33

Working with mailboxes

33

Adding a Guest mailbox

34

18 Click the Submit button

35

Adding an Information mailbox

36

Adding many mailboxes

37

About mailbox passwords

39

Changing mailbox settings

40

To edit a Class of Service

41

Deleting a mailbox

42

About Group Lists

43

Adding a Group List

44

Changing a Group List

45

To change a Group List

45

Setting up the Auto Attendant

55

Greeting Tables

56

Holiday List

58

About Holiday status

60

About Company Greetings

62

Recording a Company Greeting

63

Setting up a Greeting Table

63

Setting the business hours

65

Assigning a menu repeat key

67

Auto Attendant Menu

68

Recording a Custom Menu

68

About Touchtone Gate

70

About the CLID Routing Table

72

Configuring line answering

76

Custom Call Routing

77

Example of a Home node

79

Company Greeting

79

Home node

79

Planning a CCR Tree

80

About CCR Tree structure

80

Mailbox node

81

Transfer node

81

Destination

82

Park and Page node

82

An example of a CCR Tree

83

Working with CCR Trees

85

Creating a Home Transfer node

87

Creating a Home Mailbox node

87

Copying a CCR Tree

88

To copy a CCR Tree

88

Adding nodes to the Home node

89

Adding a Menu node

90

Adding an Information node

90

Adding a Mailbox node

91

Adding a Transfer node

92

Adding a Park and Page node

93

To add a Park and Page node

94

Testing a CCR Tree

96

Disabling a CCR Tree

97

Changing a node

98

Deleting a node

98

Deleting a CCR Tree

98

CallPilot reports

99

Mailbox Information Report

100

All Mailbox Activity Report

102

Event Log Report

102

CCR Tree Usage Report

103

N0008710 02.1

104

Fax Usage Report

105

System Configuration Report

106

Resetting Mailbox statistics

107

Chapter 10

109

CallPilot system properties

109

Chapter 11

113

Dialing Translation

113

numbers

114

Network Access

115

Translation properties

116

Translation Table

117

Translation Table entries

117

Table entry

118

Chapter 12

119

Viewing switch properties

120

Creating Access Passwords

120

Chapter 13

123

CallPilot Manager operations

123

and presents each caller

126

Setting the Operator status

128

To set the Operator status

128

Setting the Business Status

131

To set the Business Status

131

Setting up line answering

133

To assign Answer Lines

133

Chapter 14

135

Information mailbox messages

137

Chapter 15

139

Troubleshooting CallPilot

139

Chapter 16

143

CallPilot configuration tips

143

To Call Forward All Calls

144

On Your Toes Dance Studio

145

The central receptionist

145

The Costume Room

146

Bridge Stone Engineering

147

The managers

149

Shipping and Receiving

149

Feature compatibility

150

Transfer Callback

153

Chapter 17

155

Transfers check boxes

156

3 Click the Submit button

156

Centralized Voicemail notes

157

Appendix

159

Default configuration values

159

Glossary

161

162 Glossary

162

Glossary 163

163

164 Glossary

164

Glossary 165

165

166 Glossary

166

Glossary 167

167

168 Glossary

168

Inhaltsverzeichnis

CallPilot Manager

1

Set Up and Operation Guide

1

CallPilot Manager Set Up and

2

Operation Guide

2

Contents

3

Contents

4

Chapter 1

9

CallPilot options

10

Unified Messaging

11

Desktop Messaging

11

CallPilot Mini voice prompts

12

Using the dialpad

13

Related publications

14

How to get help

15

Chapter 2

17

Using CallPilot Manager

17

Starting CallPilot Manager

18

System timeout

19

Chapter 3

21

CallPilot mailboxes

21

General Delivery Mailbox

22

Subscriber mailboxes

22

Guest mailboxes

23

Information mailboxes

24

Mailbox Class of Service

26

Mailbox properties

28

Auto-Login

29

Alternate extensions

29

Express Messaging Line

30

Call Screening

30

Restricting outdialing

31

Initializing a mailbox

32

0 new 0 saved

34

PLAY REC ADMIN

34

No messages

34

COMP MBOX EXIT

34

Chapter 4

35

Working with mailboxes

35

Adding a Guest mailbox

36

Adding an Information mailbox

37

Adding many mailboxes

38

About mailbox passwords

40

Changing mailbox settings

41

To edit a Class of Service

42

Deleting a mailbox

43

About Group Lists

44

Adding a Group List

45

Changing a Group List

46

To change a Group List

46

Chapter 5

47

Chapter 6

51

Setting up the Auto Attendant

51

Greeting Tables

52

About Company Greetings

54

Recording a Company Greeting

55

Setting up a Greeting Table

55

Setting the business hours

56

Assigning a menu repeat key

59

Auto Attendant Menu

60

Recording a Custom Menu

60

About Touchtone Gate

62

About the CLID Routing Table

64

Configuring line answering

68

Chapter 7

69

Custom Call Routing

69

Planning a CCR Tree

71

Sub-menu

72

Mailbox node

72

Transfer node

72

Destination

73

An example of a CCR Tree

74

Chapter 8

75

Working with CCR Trees

75

Creating a Home Transfer node

77

Creating a Home Mailbox node

77

Copying a CCR Tree

78

To copy a CCR Tree

78

Adding nodes to the Home node

79

Adding a Menu node

80

Adding an Information node

80

Adding a Mailbox node

81

Adding a Transfer node

82

Testing a CCR Tree

83

Disabling a CCR Tree

84

Changing a node

85

Deleting a node

85

Deleting a CCR Tree

85

Chapter 9

87

CallPilot reports

87

Mailbox Information Report

88

All Mailbox Activity Report

90

Event Log Report

90

CCR Tree Usage Report

91

Fax Usage Report

93

System Configuration Report

94

Resetting Mailbox statistics

95

Chapter 10

97

CallPilot system properties

97

P0919415 06

100

Chapter 11

101

Network Access

103

Translation properties

103

Setting Dialing

104

Building a Dialing

105

Translation Table

105

Reviewing Dialing

105

Translation Table entries

105

Changing a Dialing

106

Translation Table entry

106

Deleting a Dialing

106

Translation

106

Table entry

106

Resetting an RPL

108

Chapter 12

109

Viewing switch properties

110

Creating Access Passwords

110

Chapter 13

113

CallPilot Manager operations

113

Setting the Operator status

119

To set the Operator status

119

Setting the Business Status

121

To set the Business Status

121

Setting up line answering

122

To assign Answer Lines

122

Chapter 14

123

Information mailbox messages

126

Chapter 15

129

Troubleshooting CallPilot

129

Forward denied

130

Chapter 16

133

CallPilot configuration tips

133

On Your Toes Dance Studio

135

The central receptionist

135

The Costume Room

136

Bridge Stone Engineering

137

The managers

139

Shipping and Receiving

139

Feature compatibility

140

Appendix

143

Default configuration values

143

Glossary

145

146 Glossary

146

Glossary 147

147

148 Glossary

148

Glossary 149

149

150 Glossary

150

Glossary 151

151

152 Glossary

152

Inhaltsverzeichnis

CallPilot Manager

1

Set Up and Operation Guide

1

CallPilot Manager Set Up and

2

Operation Guide

2

Contents

3

Contents

4

Chapter 5

4

Chapter 6

5

Chapter 7

5

Chapter 8

6

Chapter 9

6

Chapter 1

9

CallPilot options

10

Desktop Messaging

11

Using the dialpad

12

Related publications

14

How to get help

15

Chapter 2

17

Using CallPilot Manager

17

Java environments

18

Starting CallPilot Manager

19

System timeout

20

Chapter 3

23

CallPilot mailboxes

23

General Delivery Mailbox

24

Subscriber mailboxes

24

Guest mailboxes

25

Information mailboxes

26

Mailbox Class of Service

28

CallPilot 100/150

29

Networking option

29

Mailbox properties

30

Auto-Login

31

Alternate extensions

31

Express Messaging Line

32

Call Screening

32

Restricting outdialing

33

Initializing a mailbox

34

Chapter 4

37

Working with mailboxes

37

Adding a Guest mailbox

38

Adding an Information mailbox

39

Adding many mailboxes

40

About mailbox passwords

42

Changing mailbox settings

43

To edit a Class of Service

44

Deleting a mailbox

45

About Group Lists

46

Adding a Group List

47

Changing a Group List

48

To change a Group List

48

Setting up the Auto Attendant

55

Greeting Tables

56

Holiday List

58

About Holiday status

60

About Company Greetings

62

Recording a Company Greeting

63

Setting up a Greeting Table

63

Setting the business hours

65

Assigning a menu repeat key

67

Auto Attendant Menu

68

Recording a Custom Menu

68

About Touchtone Gate

70

About the CLID Routing Table

72

Configuring line answering

76

Custom Call Routing

77

Example of a Home node

79

Company Greeting

79

Home node

79

Planning a CCR Tree

80

About CCR Tree structure

80

Mailbox node

81

Transfer node

81

Destination

82

Park and Page node

82

An example of a CCR Tree

83

Working with CCR Trees

85

Creating a Home Transfer node

87

Creating a Home Mailbox node

87

Copying a CCR Tree

88

To copy a CCR Tree

88

Adding nodes to the Home node

89

Adding a Menu node

90

Adding an Information node

90

Adding a Mailbox node

91

Adding a Transfer node

92

Adding a Park and Page node

93

To add a Park and Page node

94

Testing a CCR Tree

96

Disabling a CCR Tree

97

Changing a node

98

Deleting a node

98

Deleting a CCR Tree

98

CallPilot reports

99

Mailbox Information Report

100

All Mailbox Activity Report

102

Event Log Report

102

CCR Tree Usage Report

103

P0605664 03

104

Fax Usage Report

105

System Configuration Report

106

Resetting Mailbox statistics

107

Chapter 10

109

CallPilot system properties

109

24 Click the Submit button

111

Chapter 11

113

Dialing Translation

113

numbers

114

Network Access

115

Translation properties

116

Translation Table

117

Translation Table entries

117

Table entry

118

Chapter 12

119

Viewing switch properties

120

Creating Access Passwords

120

Chapter 13

123

CallPilot Manager operations

123

and presents each caller

126

Setting the Operator status

128

To set the Operator status

128

Setting the Business Status

131

To set the Business Status

131

Setting up line answering

133

To assign Answer Lines

133

Chapter 14

135

Information mailbox messages

137

Chapter 15

139

Troubleshooting CallPilot

139

Chapter 16

143

CallPilot configuration tips

143

To Call Forward All Calls

144

On Your Toes Dance Studio

145

The central receptionist

145

The Costume Room

146

Bridge Stone Engineering

147

The managers

149

Shipping and Receiving

149

Feature compatibility

150

Chapter 17

153

Transfers checkboxes

154

3 Click the Submit button

154

Centralized Voicemail notes

155

Appendix

157

Default configuration values

157

Glossary

159

160 Glossary

160

Glossary 161

161

162 Glossary

162

Glossary 163

163

164 Glossary

164

Glossary 165

165

166 Glossary

166

Inhaltsverzeichnis

BCM50 2.0

1

CallPilot

1

Trademarks

2

Task List

3

6 Task List

6

Contents

7

Appendix A

12

Chapter 1

13

Fax Answering

14

CallPilot options

14

Message Networking

14

Contact Center

14

Audience

15

Acronyms

15

Symbols and text conventions

16

Using the dialpad

18

How to get Help

19

20 Chapter 1 Getting started

20

Chapter 2

21

Starting CallPilot Manager

22

from a BCM

22

from CallPilot 100/150

23

System timeout

24

Chapter 3

27

General Delivery Mailbox

28

Subscriber mailboxes

28

Guest mailboxes

29

Information mailboxes

30

Mailbox Class of Service

32

Mailbox options

33

Company Directory

34

Message Waiting Notification

34

Outdial type

34

Auto-Login

35

Alternate extension

35

Express Messaging Line

35

Call Screening

36

Mailbox Restrictions

36

Restricting Outdialing

37

Initializing a mailbox

38

Chapter 4

41

Adding a Guest mailbox

42

Adding an Information mailbox

43

Adding many mailboxes

44

About mailbox passwords

45

Changing mailbox settings

46

To reset a mailbox password

47

To change mailbox properties

47

To edit a Class of Service

47

Deleting a mailbox

48

About Group Lists

49

Adding a Group List

51

Changing a Group List

52

To change a Group List

52

Chapter 5

53

Chapter 6

61

Greeting Tables

62

Holiday List

63

About Holiday status

66

About Company Greetings

67

Recording a Company Greeting

68

Setting up a Greeting Table

68

Setting the business hours

70

Assigning a menu repeat key

71

Auto Attendant Menu

72

Recording a Custom Menu

72

4 Click Submit

74

About Touchtone Gate

75

About the CLID Routing Table

76

Configuring line answering

80

Chapter 7

81

Planning a CCR Tree

83

About CCR Tree structure

84

Mailbox node

85

Transfer node

85

Destination

85

Park and Page node

85

An example of a CCR Tree

86

Chapter 8

87

To create a Home menu node

88

To create a Home Mailbox node

89

Adding nodes to the Home node

90

Adding a Menu node

91

Adding an Information node

91

Adding a Mailbox node

92

Adding a Transfer node

93

Adding a Park and Page node

94

To add a Park and Page node

95

Testing a CCR Tree

98

Disabling a CCR Tree

100

Changing a node

101

Deleting a node

101

Deleting a CCR Tree

101

NN40090-300NN40090-300

102

Chapter 9

103

Mailbox Information Report

104

All Mailbox Activity Report

106

Event Log Report

106

CCR Tree Usage Report

107

Fax Usage Report

109

System Configuration Report

110

Resetting Mailbox statistics

112

Chapter 10

113

Chapter 11

117

Name Dialing

118

Auto Attendant

118

Greeting Table

118

Chapter 12

123

numbers

124

Network Access

125

Translation properties

126

Translation Table

126

Translation Table entries

126

Table entry

127

Chapter 13

129

Creating Access Passwords

130

for CallPilot 100/150

131

Chapter 14

133

and presents each caller

136

Setting the Operator status

138

To set the Operator status

138

Setting the Business Status

141

To set the Business Status

141

Norstar Voice mail Interface:

142

Setting up line answering

143

To assign Answer Lines

143

Chapter 15

145

Information mailbox messages

147

Chapter 16

151

Chapter 17

157

To Call Forward All Calls

158

On Your Toes Dance Studio

159

The central receptionist

159

The Costume Room

160

Bridge Stone Engineering

161

Feature compatibility

163

Transfer Callback

167

Chapter 18

169

Transfers checkboxes

170

3 Click Submit

170

Centralized Voicemail notes

171

Glossary

175

176 Glossary

176

Glossary 177

177

178 Glossary

178

Glossary 179

179

180 Glossary

180

Glossary 181

181

182 Glossary

182

Inhaltsverzeichnis

CallPilot

1

Trademarks

2

Task List

3

6 Task List

6

Contents

7

12 Contents

12

Chapter 1

13

Fax Answering

14

CallPilot options

14

Message Networking

14

Contact Center

14

Audience

15

Acronyms

15

Symbols and text conventions

16

Using the dialpad

18

How to get Help

19

20 Chapter 1 Getting started

20

Chapter 2

21

Starting CallPilot Manager

22

from CallPilot 100/150

23

System timeout

24

Chapter 3

27

General Delivery Mailbox

28

Subscriber mailboxes

28

Guest mailboxes

29

Information mailboxes

30

Mailbox Class of Service

32

Mailbox options

33

Company Directory

34

Message Waiting Notification

34

Outdial type

34

Auto-Login

34

Alternate extension

35

Express Messaging Line

35

Call Screening

36

Mailbox Restrictions

36

Park and Page

36

Restricting Outdialing

37

Initializing a mailbox

38

Chapter 4

41

Adding a Guest mailbox

42

Adding an Information mailbox

43

Adding many mailboxes

44

About mailbox passwords

45

Changing mailbox settings

46

To reset a mailbox password

47

To change mailbox properties

47

To edit a Class of Service

47

Deleting a mailbox

48

About Group Lists

49

Adding a Group List

51

Changing a Group List

52

To change a Group List

52

Chapter 5

53

Chapter 6

61

Greeting Tables

62

Holiday List

63

About Holiday status

66

About Company Greetings

67

Recording a Company Greeting

68

Setting up a Greeting Table

68

Setting the business hours

70

Assigning a menu repeat key

71

Auto Attendant Menu

72

Recording a Custom Menu

72

4 Click the Submit button

74

About Touchtone Gate

75

About the CLID Routing Table

76

Configuring line answering

80

Chapter 7

81

Planning a CCR Tree

83

About CCR Tree structure

84

Mailbox node

85

Transfer node

85

Destination

85

Park and Page node

85

An example of a CCR Tree

86

Chapter 8

87

To create a Home menu node

88

To create a Home Mailbox node

89

Adding nodes to the Home node

90

Adding a Menu node

91

Adding an Information node

91

Adding a Mailbox node

92

Adding a Transfer node

93

Adding a Park and Page node

94

To add a Park and Page node

95

Testing a CCR Tree

98

Disabling a CCR Tree

100

Changing a node

101

Deleting a node

101

Deleting a CCR Tree

101

N0027247N0027247

102

Chapter 9

103

Mailbox Information Report

104

All Mailbox Activity Report

106

Event Log Report

106

CCR Tree Usage Report

107

Fax Usage Report

109

System Configuration Report

110

Resetting Mailbox statistics

112

Chapter 10

113

Chapter 11

117

numbers

118

Network Access

119

Translation properties

120

Translation Table

120

Translation Table entries

120

Table entry

121

Chapter 12

123

Creating Access Passwords

124

for CallPilot 100/150

125

Chapter 13

127

and presents each caller

130

Setting the Operator status

132

To set the Operator status

132

Setting the Business Status

135

To set the Business Status

135

Norstar Voicemail Interface:

136

Setting up line answering

137

To assign Answer Lines

137

Chapter 14

139

Information mailbox messages

141

Chapter 15

145

Chapter 16

151

To Call Forward All Calls

152

On Your Toes Dance Studio

153

The central receptionist

153

The Costume Room

154

Bridge Stone Engineering

155

Feature compatibility

157

Transfer Callback

161

Chapter 17

163

Transfers checkboxes

164

3 Click the Submit button

164

Centralized Voicemail notes

165

Appendix A

167

Glossary

169

170 Glossary

170

Glossary 171

171

172 Glossary

172

Glossary 173

173

174 Glossary

174

Glossary 175

175

176 Glossary

176

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