RS; Reviewed:
SPOC 9/17/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
3 of 9
SD_AV03_1400
product is compatible with Avaya telephones does not equate to a guarantee that the headset will
provide adequate safety protection or audio quality.
2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing and receiving calls to and from internal extensions to verify two-way audio.
Placing and receiving calls to and from the PSTN to verify two-way audio.
Hearing ring back tone for incoming and outgoing calls.
Answering and ending calls using the call control button on the headset.
Using the Volume control buttons on the headset to adjust the audio volume.
Using the Mute control button on the headset to mute and un-mute the audio.
For the serviceability testing, the 1400 Series Digital Deskphone was restarted to verify proper
operation of the headset after the reboot was completed.
2.2. Test Results
Testing was completed successfully with the following observations/limitations.
Pressing the headset button on the deskphone first does NOT automatically activate the
call control button on the headset. If the user prefers to use the headset button on the
deskphone, instead of the call control button on the wireless headset, or the telephone
icon button on the base of the headset to answer, terminate, or to place calls, the call
control button on the headset has to be active or enabled. Once the call control button on
the headset is activated (by pressing it), the headset button on the deskphone can be used
to answer, terminate, or to place calls. Without it being enabled or active, the headset
will not receive dial-tone when attempting to place calls or audio when answering calls,
if the headset button on the deskphone is used.
Note that the user will hear a series of beeping tones instead of the normal incoming call
alerting tones on the headset during incoming calls if the call control button on the
headset or the telephone icon button on the base of the headset is active or enabled.
The recommendation for wireless headsets is to always use the call control button on the
headset to answer, terminate or to place calls.
Since the CEHS-AV 03 adapter uses ringer sensor to notify of a call to the wireless
headset, ensure that the ringer volume on the deskphone is high enough for the ringer
sensor to detect.
When far end disconnects the call, the LED on the headset and headset base is still lit.
User has to manually press the call control button on the headset or the headset base to
turn the LED off.
User is on a call using the headset and handset is undocked. Turn off the headset button
on the deskphone to transfer the call from the headset to the handset. Call is transferred
however the LED is lit on the headset base. User has to manually press the call control
button on the headset base to turn the LED off.
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