Avaya IP Line Bedienungsanleitung PDF herunterladen (Seite 187)

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Features Page 187 of 910

IP Line Description, Installation and Maintenance

Hold key

When the Hold key is pressed, a Stop Recording Request message is sent

from the Call Server, and the duplicate media stream is closed. A new audio

stream is opened for the other active call. When the hold is released, a new

Start Recording Request is sent from the Call Server to the IP Phone and

recording begins again.

Transfer key

After the Transfer key is pressed and the transfer accepted, the current audio

stream is closed. A new audio stream for the new call is opened, followed by

a Start Recording Request message. If the IP Phone that accepted the

transferred call does not have call recording enabled, the transferred call is not

recorded.

Call Forward

When a call is forwarded, the audio stream is opened for the destination IP

Phone. If the destination IP Phone does not have call recording enabled, the

forwarded call is not recorded.

Conference call

In a conference call, each IP Phone opens a media stream. The IP Phone’s

duplicate media stream to the CR is maintained as long as that IP Phone is part

of the conference.

Note: Agent Observe injects a tone which interferes with the Recording

Warning tone.

Identifying the IP Phone

IP Call Recording requires the unique identification of each IP Phone to be

recorded.

In an Multiple Appearance Directory Number (MADN) configuration, the

Call Server enables the association of two MADN keys on a particular TN.

There is a maximum of two associated (AST) keys per TN.

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