Avaya Activity Reporter BCM Rls 6.0 Bedienungsanleitung

BCM Rls 6.0 Activity Reporter Task Based Guide

Activity Reporter 10 NN40011-035 Issue 1.2 BCM Rls 6.0 3. Set a

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 11 6. Scroll down until you reach the Printing section. Enable (tick) the option Print backgr

Activity Reporter 12 NN40011-035 Issue 1.2 BCM Rls 6.0 Recommend

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 13 Configuration of Activity Reporter Basic The Activity Reporter solution is configured for u

Activity Reporter 14 NN40011-035 Issue 1.2 BCM Rls 6.0 3. You w

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 15 6. A warning screen will appear, read the warning and click OK. 7. You will be present

Activity Reporter 16 NN40011-035 Issue 1.2 BCM Rls 6.0 8. From

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 17 10. In the Collection Time drop-down menu, select a time to generate daily reports.

Activity Reporter 18 NN40011-035 Issue 1.2 BCM Rls 6.0 13. If y

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 19 16. In the Welcome to BCM window, ensure the Main tab has been selected, and the

Activity Reporter 2 NN40011-035 Issue 1.2 BCM Rls 6.0 Copyright

Activity Reporter 20 NN40011-035 Issue 1.2 BCM Rls 6.0 19. The

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 21 21. Call Accounting: Extension Detail Report. Select the Extension Detail Report l

Activity Reporter 22 NN40011-035 Issue 1.2 BCM Rls 6.0 23. A de

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 23 26. Call Accounting: Call Summary Report. Select the Call Summary report link. 27. The

Activity Reporter 24 NN40011-035 Issue 1.2 BCM Rls 6.0 29. The d

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 25 32. The Custom Call Routing Detail Report will be displayed. This report provides statisti

Activity Reporter 26 NN40011-035 Issue 1.2 BCM Rls 6.0 35. Hunt

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 27 37. One report is available for each of the four previous days. The information

Activity Reporter 28 NN40011-035 Issue 1.2 BCM Rls 6.0 38. Hunt

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 29 40. Voice Mail: Mailbox Detail Report. Select the Mailbox Detail Report link.

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 3 Downloading documents For the most current versions of documentation, see the Avaya Support.

Activity Reporter 30 NN40011-035 Issue 1.2 BCM Rls 6.0 41. The M

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 31 Configuration of Activity Reporter Standard Activity Reporter Standard is a dynamic 100% br

Activity Reporter 32 NN40011-035 Issue 1.2 BCM Rls 6.0 1. To ac

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 33 4. Open the Network Elements folder and select the IP Address of the BCM. 5. Enter the

Activity Reporter 34 NN40011-035 Issue 1.2 BCM Rls 6.0 7. You w

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 35 9. Click the Data File Transfer tab and from the Transfer Type drop down box sele

Activity Reporter 36 NN40011-035 Issue 1.2 BCM Rls 6.0 Installin

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 37 5. You will now see the login screen, enter your BCM User name and Password. By default th

Activity Reporter 38 NN40011-035 Issue 1.2 BCM Rls 6.0 9. Click

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 39 11. A Security Warning screen will be displayed. Click the Run button. 12. T

Activity Reporter 4 NN40011-035 Issue 1.2 BCM Rls 6.0 Table of

Activity Reporter 40 NN40011-035 Issue 1.2 BCM Rls 6.0 14. From

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 41 16. The License Agreement screen will be displayed. Read and accept the agreement to contin

Activity Reporter 42 NN40011-035 Issue 1.2 BCM Rls 6.0 18. The S

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 43 20. Selecting the Register Activity Reporter as a Windows service check box will

Activity Reporter 44 NN40011-035 Issue 1.2 BCM Rls 6.0 22. The a

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 45 24. If the View Read Me.txt check box was selected a Read Me window will be displayed. 2

Activity Reporter 46 NN40011-035 Issue 1.2 BCM Rls 6.0 26. Enter

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 47 Activity Reporter Standard Configuration. The configuration process involves identifying th

Activity Reporter 48 NN40011-035 Issue 1.2 BCM Rls 6.0 3. Enter

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 49 6. The Connectivity Settings screen will be displayed. 7. The General tab will be disp

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 5 Avaya Documentation Links ... 76

Activity Reporter 50 NN40011-035 Issue 1.2 BCM Rls 6.0 9. The D

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 51 12. The Every field determines the frequency of data collection from the BCM to the Activit

Activity Reporter 52 NN40011-035 Issue 1.2 BCM Rls 6.0 14. Click

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 53 Selecting a Location Use the Activity Reporter Numbering Plan tool to identity the country

Activity Reporter 54 NN40011-035 Issue 1.2 BCM Rls 6.0 3. Selec

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 55 Modifying a Numbering Plan / International Numbering Plan You will need to customize

Activity Reporter 56 NN40011-035 Issue 1.2 BCM Rls 6.0 5. Click

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 57 Verifying Activity Reporter is Collecting Telephony Data To verify that Activity Reporter i

Activity Reporter 58 NN40011-035 Issue 1.2 BCM Rls 6.0 Adding an

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 59 3. Click the Add button located on the bottom of this screen. 4. The new user can now

Activity Reporter 6 NN40011-035 Issue 1.2 BCM Rls 6.0 Activity

Activity Reporter 60 NN40011-035 Issue 1.2 BCM Rls 6.0 6. The

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 61 9. The configured account will be displayed. Generating Reports There a number of repor

Activity Reporter 62 NN40011-035 Issue 1.2 BCM Rls 6.0 3. To ex

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 63 4. To view a report click on the report title. The reports are split into Detail Reports

Activity Reporter 64 NN40011-035 Issue 1.2 BCM Rls 6.0 Call Deta

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 65 Chronological Detail Provides call detail data in date order.

Activity Reporter 66 NN40011-035 Issue 1.2 BCM Rls 6.0 Extension

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 67 Line Detail Provides detailed information by line or trunk number.

Activity Reporter 68 NN40011-035 Issue 1.2 BCM Rls 6.0 Account C

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 69 Department Summary Provides consolidated figures grouped by department. Extension Summa

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 7 Required Information Before commencing Activity Reporter, it would be useful to ob

Activity Reporter 70 NN40011-035 Issue 1.2 BCM Rls 6.0 Frequentl

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 71 Custom Call Routing Reports Custom Call Routing Detail Provides summary of auto attendant

Activity Reporter 72 NN40011-035 Issue 1.2 BCM Rls 6.0 Custom Ca

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 73 Hunt Group Summary Provides a summary of hunt group activity.

Activity Reporter 74 NN40011-035 Issue 1.2 BCM Rls 6.0 Voice Mai

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 75 Voice Mail Summary Provides a summary of mail box activity.

Activity Reporter 76 NN40011-035 Issue 1.2 BCM Rls 6.0 Avaya Doc

Activity Reporter 8 NN40011-035 Issue 1.2 BCM Rls 6.0 Flow Char

Activity Reporter NN40011-035 Issue 1.2 BCM Rls 6.0 9 Activity Reporter Basic: Browser Requirements In order to maximize print quality for hard