Avaya Call Center Reporting Betriebsanweisung PDF herunterladen (Seite 7)

Introduction 3

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Introduction

New! Brand New Product Architecture

Nortel Networks Reporting for Call Center has undergone several major changes from previous

versions of Nortel Networks Call Center Reporting 2.5/3.0/3.5. Listed below are some main

points of difference between the new architecture and the old.

For a full description of the new features of Nortel Networks Reporting for Call Center refer to

the Set Up and Operations Guide.

New! Browser Based Interface

Nortel Networks Reporting for Call Center is a new reporting tool for the Call Center in the

BCM 3.6 release. It has a browser based interface, visually similar to the Call Pilot Manager. It

is accessed from an Internet Explorer browser session in the same fashion as the Call Pilot

Manager interface.

New! Web Host PC software

Nortel Networks Reporting for Call Center has a single software installation onto one PC. This

PC is the Web Host PC, which acts in a similar fashion to the ‘Master’ PC in the old Nortel

Networks Call Center Reporting 2.5/3.0/3.5 streams.

The Web Host PC stores the historical statistical databases. It communicates with the Call

Center in order to obtain the historical statistical information and Real Time screen information.

The wallboards are also driven from the Web Host PC.

New! There is No ‘Multiple Client’ software to install

In the Nortel Networks Reporting for Call Center streams the customer had to install ‘Multiple

Client’ software onto other PCs in order to view the Real Time screens or Reports from those

PCs.

With Nortel Networks Reporting for Call Center the users of those other PCs use Internet

Explorer to browse back to the Web Host PC in order to access the Real Time screens and

Reports.

There is no longer any ‘Client’ software required for the those other PCs.

New! There is No ‘Upload of Call Center Configuration’

In the Nortel Networks Call Center Reporting 2.5/3.0/3.5 streams the customer had to upload the

Call Center configuration in order to see the Agent,, Line and Skillset names in the Reports and

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Avaya Call Center Reporting Betriebsanweisung Seite 7