Avaya BCM 4.0 Bedienungsanleitung

BCM 4.0Business Communications ManagerDocument Status: StandardDocument Version: 03.02Part Code: N0060598Date: October 2006BCM 4.0 Administration Guid

10 ContentsN0060598N0060598Chapter 6Managing BCM with SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Overview of BC

100 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Default access privileges excluding set-based privilegesThe group privi

Chapter 4 BCM Security Policies and Accounts and Privileges 101BCM 4.0 Administration Guide• Web - User ApplicationsContact Center access privileges•

102 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598IP Set Registration access privileges• SBA - IP Set Registration• EM -

Chapter 4 BCM Security Policies and Accounts and Privileges 103BCM 4.0 Administration GuideAdmin Download access privileges• Web Documentation - User

104 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• EM - ADMIN - Utilities - Ping• EM - ADMIN - Utilities - Trace Route•

Chapter 4 BCM Security Policies and Accounts and Privileges 105BCM 4.0 Administration Guide• EM - ADMIN - General - Alarm• EM - ADMIN - General - Alar

106 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• EM - ADMIN - Utilities - Reboot• EM - ADMIN - Software Management - a

Chapter 4 BCM Security Policies and Accounts and Privileges 107BCM 4.0 Administration Guide• Web Documentation - User Documentation• Web - User Applic

108 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598PPPoE dial out access privileges• EM - CONFIG - Administrator Access -

Chapter 4 BCM Security Policies and Accounts and Privileges 109BCM 4.0 Administration GuideTelset group access privilegesThere are four set-based grou

Contents 11BCM 4.0 Administration GuideTelephony Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• BCM Applications - User ApplicationsSBA - Basic group access privileg

Chapter 4 BCM Security Policies and Accounts and Privileges 111BCM 4.0 Administration GuideCurrent AccountThe Current Account context panel provides a

112 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Telset password numeric Requires a numeric password entry that is uniqu

Chapter 4 BCM Security Policies and Accounts and Privileges 113BCM 4.0 Administration GuideView by AccountsThe View by Accounts context panel contains

114 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Table 25 describes each field on the View by Accounts panel.If you sele

Chapter 4 BCM Security Policies and Accounts and Privileges 115BCM 4.0 Administration GuideView by Account: GeneralThe General panel provides user acc

116 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598View by Account: HistoryThe History panel provides user account and log

Chapter 4 BCM Security Policies and Accounts and Privileges 117BCM 4.0 Administration GuideView by GroupsThe View by Groups panel allows you to add or

118 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Last modifiedModified byread-only Specifies the last date the group acc

Chapter 4 BCM Security Policies and Accounts and Privileges 119BCM 4.0 Administration GuideView by Groups: MembersFor a selected group in the Groups t

12 ContentsN0060598N0060598About backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

120 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• DHCP server•Router• Voice messaging• LAN CTE Security on Administrati

Chapter 4 BCM Security Policies and Accounts and Privileges 121BCM 4.0 Administration GuideSecurity auditsA security log file is created at system sta

122 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• Do you require the added security of a private SSL certificate?Firewa

Chapter 4 BCM Security Policies and Accounts and Privileges 123BCM 4.0 Administration GuideSecurity certificateThe BCM is delivered with a generic SSL

124 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598

125BCM 4.0 Administration GuideChapter 5Using the BCM Hardware InventoryThis chapter describes how to use the BCM Hardware Inventory. The Hardware Inv

126 Chapter 5 Using the BCM Hardware InventoryN0060598N0060598Viewing and updating information about the BCM systemYou can view and update certain inf

Chapter 5 Using the BCM Hardware Inventory 127BCM 4.0 Administration GuideTo view or update information about the BCM main chassis1 In the BCM Element

128 Chapter 5 Using the BCM Hardware InventoryN0060598N0060598To view or update expansion unit information1 In the BCM Element Manager, connect to a B

Chapter 5 Using the BCM Hardware Inventory 129BCM 4.0 Administration GuideTo view or update other information about the media bay modules1 In the BCM

Contents 13BCM 4.0 Administration GuideAppendix AManagement Information Bases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389Abou

130 Chapter 5 Using the BCM Hardware InventoryN0060598N00605984 If you want to add or update information about the owner or administrator of the BCM s

Chapter 5 Using the BCM Hardware Inventory 131BCM 4.0 Administration GuideTo view information about PCI cards1 Select Administration > General >

132 Chapter 5 Using the BCM Hardware InventoryN0060598N0060598Figure 26 Hardware Inventory Devices tabTo view information about attached devices1 In

Chapter 5 Using the BCM Hardware Inventory 133BCM 4.0 Administration GuideTable 38 lists the fields displayed in the Additional Information tab. Items

134 Chapter 5 Using the BCM Hardware InventoryN0060598N0060598Figure 27 Hardware Inventory Additional Information tabTo view additional information

135BCM 4.0 Administration GuideChapter 6Managing BCM with SNMPSNMP (Simple Network Management Protocol) is a set of protocols for managing complex net

136 Chapter 6 Managing BCM with SNMPN0060598N0060598Configuring SNMP settingsYou can use the BCM Element Manager to configure the BCM SNMP agent. You

Chapter 6 Managing BCM with SNMP 137BCM 4.0 Administration GuideTo configure BCM SNMP settings1 Click the Configuration tab.2 Open the Administrator A

138 Chapter 6 Managing BCM with SNMPN0060598N0060598Adding an SNMP manager to the BCM SNMP manager listTo add an SNMP manager to the BCM SNMP manager

Chapter 6 Managing BCM with SNMP 139BCM 4.0 Administration GuideConfiguring SNMP community stringsAn SNMP community string is a value, similar to a us

14 ContentsN0060598N0060598

140 Chapter 6 Managing BCM with SNMPN0060598N0060598To delete a community string value1 Click the Configuration tab.2 Open the Administrator Access fo

Chapter 6 Managing BCM with SNMP 141BCM 4.0 Administration Guide5 Configure the Add Service Access Point attributes. 6 Click the OK button. The servic

142 Chapter 6 Managing BCM with SNMPN0060598N0060598To view details associated with a service access point1 Click the Configuration tab.2 Open the Adm

Chapter 6 Managing BCM with SNMP 143BCM 4.0 Administration Guide7 Click the OK button. The modified service access point is displayed in the Service A

144 Chapter 6 Managing BCM with SNMPN0060598N00605985 Configure the Add Trap Destination attributes.6 Click the OK button.The new trap destination is

Chapter 6 Managing BCM with SNMP 145BCM 4.0 Administration Guide6 Configure the Modify Trap Destination attributes.7 Click the OK button.The modified

146 Chapter 6 Managing BCM with SNMPN0060598N0060598For information about how to assign remote access privileges to an account, see “Adding a user acc

147BCM 4.0 Administration GuideChapter 7Using the BCM Fault Management SystemThis chapter contains information about managing alarms generated by the

148 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598About BCM alarmsAlarms are generated by software components that are running on the

Chapter 7 Using the BCM Fault Management System 149BCM 4.0 Administration GuideAlarms and log filesAll alarms that appear in the BCM Element Manager A

15BCM 4.0 Administration GuideChapter 1Getting started with BCMThis section contains information on the following topics:• “About this guide” on page

150 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598Administering alarmsAlarm information can be delivered to you by any of the followi

Chapter 7 Using the BCM Fault Management System 151BCM 4.0 Administration GuideTo view an alarmWhen you view an alarm on the alarms panel, you can cha

152 Chapter 7 Using the BCM Fault Management SystemN0060598N00605983 On the Alarms panel, click the Clear Alarm Log button.The Alarms table is cleared

Chapter 7 Using the BCM Fault Management System 153BCM 4.0 Administration GuideEach alarm severity counter has a graph, which represents a data sample

154 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598Figure 28 Alarm set alarmTo specify the alarm set1 Click the Configuration tab.2

Chapter 7 Using the BCM Fault Management System 155BCM 4.0 Administration GuideUsing the BCM Element Manager, you can reset the Status LEDs on the fro

156 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598You can specify the following settings for alarms:• the maximum number of alarms to

Chapter 7 Using the BCM Fault Management System 157BCM 4.0 Administration Guide3 In the Alarms table, select an alarm.4 Click the Test Alar m button.I

158 Chapter 7 Using the BCM Fault Management SystemN0060598N00605985 34 warning Core TelephonyCore Telephony - Media Bay Module firmware download star

Chapter 7 Using the BCM Fault Management System 159BCM 4.0 Administration Guide10 40 critical Core TelephonyCore Telephony - "Unavailable Seconds

16 Chapter 1 Getting started with BCMN0060598N0060598OrganizationThis guide is organized for easy access to information that explains the administrati

160 Chapter 7 Using the BCM Fault Management SystemN0060598N006059814 44 critical Core TelephonyCore Telephony - "Remote Alarm Indication" l

Chapter 7 Using the BCM Fault Management System 161BCM 4.0 Administration Guide18 50 critical Core TelephonyCore Telephony - A digital station module

162 Chapter 7 Using the BCM Fault Management SystemN0060598N006059825 63 critical Core TelephonyCore Telephony - No DTMF receivers available.If this h

Chapter 7 Using the BCM Fault Management System 163BCM 4.0 Administration Guide31 75 critical Core TelephonyCore Telephony - Digital trunking clock in

164 Chapter 7 Using the BCM Fault Management SystemN0060598N006059838 262 minor Core TelephonyCore Telephony - No dialtone on trunk line during seizur

Chapter 7 Using the BCM Fault Management System 165BCM 4.0 Administration Guide43 323 minor Core TelephonyCore Telephony - "Degraded Minute"

166 Chapter 7 Using the BCM Fault Management SystemN0060598N006059847 327 minor Core TelephonyCore Telephony - "Slip Overflow" short term al

Chapter 7 Using the BCM Fault Management System 167BCM 4.0 Administration Guide51 331 minor Core TelephonyCore Telephony - "Alarm Indication"

168 Chapter 7 Using the BCM Fault Management SystemN0060598N006059855 335 minor Core TelephonyCore Telephony - "Remote Alarm Indication" sho

Chapter 7 Using the BCM Fault Management System 169BCM 4.0 Administration Guide61 639 minor Core TelephonyCore Telephony - CAP/KIM error while retriev

Chapter 1 Getting started with BCM 17BCM 4.0 Administration GuideAudienceThe BCM 4.0 Administration Guide is directed to network administrators respon

170 Chapter 7 Using the BCM Fault Management SystemN0060598N006059872 2103 informationSoftware UpdatesSoftware Update - Software upgrade started.No Ac

Chapter 7 Using the BCM Fault Management System 171BCM 4.0 Administration Guide82 5002 critical Persistent Data RepositoryPersistent Data Repository -

172 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598124 10003 critical Service ManagerService Manager - IP Terminal Service (UTPS) has

Chapter 7 Using the BCM Fault Management System 173BCM 4.0 Administration Guide133 10011 critical Service ManagerService Manager - Computer Telephony

174 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598138 10016 critical Service ManagerService Manager - Persistent Data Repository (Pdr

Chapter 7 Using the BCM Fault Management System 175BCM 4.0 Administration Guide142 10020 critical Service ManagerService Manager - Web Server (httpd)

176 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598146 10025 critical Service ManagerService Manager - IP Terminal Firmware upload Ser

Chapter 7 Using the BCM Fault Management System 177BCM 4.0 Administration Guide150 10029 critical Service ManagerService Manager - Doorphone service (

178 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598154 10033 minor Service ManagerService Manager - IP Music Service (ToneSrvr) has st

Chapter 7 Using the BCM Fault Management System 179BCM 4.0 Administration Guide162 10107 critical Service ManagerService Manager - Call Detail Recordi

18 Chapter 1 Getting started with BCMN0060598N0060598DTM Digital Trunk ModuleES Errored SecondsHTTP Hypertext Transfer ProtocolIP Internet ProtocolIVR

180 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598169 10113 critical Service ManagerService Manager - Media Services Manager (Msm) ha

Chapter 7 Using the BCM Fault Management System 181BCM 4.0 Administration Guide174 10118 critical Service ManagerService Manager - Time Service (tmwse

182 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598179 10123 critical Service ManagerService Manager - MSC Driver (MscService) has sto

Chapter 7 Using the BCM Fault Management System 183BCM 4.0 Administration Guide183 10127 critical Service ManagerService Manager - DNS Services (named

184 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598187 10131 critical Service ManagerService Manager - Reporting for Contact Center Da

Chapter 7 Using the BCM Fault Management System 185BCM 4.0 Administration Guide192 10202 Warning Service ManagerService Manager - CallPilot has been

186 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598197 10207 Warning Service ManagerService Manager - Call Detail Recording Service

Chapter 7 Using the BCM Fault Management System 187BCM 4.0 Administration Guide203 10212 Warning Service ManagerService Manager - Line Monitor Servi

188 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598206 10215 Warning Service ManagerService Manager - Media Gateway Server (mgs) has

Chapter 7 Using the BCM Fault Management System 189BCM 4.0 Administration Guide209 10218 Warning Service ManagerService Manager - Time Service (tmws

Chapter 1 Getting started with BCM 19BCM 4.0 Administration GuideSymbols and conventions used in this guideThese symbols are used to highlight critica

190 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598212 10221 Warning Service ManagerService Manager - On Box Management Framework (o

Chapter 7 Using the BCM Fault Management System 191BCM 4.0 Administration Guide215 10225 Warning Service ManagerService Manager - IP Terminal Firmwa

192 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598218 10228 Warning Service ManagerService Manager - Integrated Wan (Wan) has been

Chapter 7 Using the BCM Fault Management System 193BCM 4.0 Administration Guide221 10231 Warning Service ManagerService Manager - Reporting for Cont

194 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598224 10234 Warning Service ManagerService Manager - Net Link Manager Service (nlmd

Chapter 7 Using the BCM Fault Management System 195BCM 4.0 Administration Guide235 10311 InformationService ManagerService Manager - Computer Telephon

196 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598245 10321 InformationService ManagerService Manager - On Box Management Framework (

Chapter 7 Using the BCM Fault Management System 197BCM 4.0 Administration Guide254 10330 InformationService ManagerService Manager - Reporting for Con

198 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598264 10909 InformationStartup SequenceSystem Startup - Startup complete. Service Man

Chapter 7 Using the BCM Fault Management System 199BCM 4.0 Administration Guide279 11200 minor Platform Status MonitorPlatform Status Monitor - failed

Copyright © Nortel Networks Limited 2006All rights reserved.The information in this document is subject to change without notice. The statements, conf

20 Chapter 1 Getting started with BCMN0060598N0060598These conventions and symbols are used to represent the Business Series Terminal display and dial

200 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598286 11212 major Platform Status MonitorPlatform Status Monitor - Fan Below Toleranc

Chapter 7 Using the BCM Fault Management System 201BCM 4.0 Administration Guide301 12003 major Backup and RestoreBackup and Restore - This backup type

202 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598311 12013 major Backup and RestoreBackup and Restore - Could not retrieve the file

Chapter 7 Using the BCM Fault Management System 203BCM 4.0 Administration Guide322 12024 major Backup and RestoreBackup and Restore - Internal error.

204 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598333 12035 warning Backup and RestoreBackup and Restore - Backup file is not recogni

Chapter 7 Using the BCM Fault Management System 205BCM 4.0 Administration Guide342 12046 major Backup and RestoreBackup and Restore - The IVR service

206 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598351 12055 major Backup and RestoreBackup and Restore - The core telephony data head

Chapter 7 Using the BCM Fault Management System 207BCM 4.0 Administration Guide362 13004 warning UPS UPS - Battery power exhausted.Check local power c

208 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598378 13020 InformationUPS UPS - Connect from master.No Action Required.Yes No No N/A

Chapter 7 Using the BCM Fault Management System 209BCM 4.0 Administration Guide390 17012 InformationSystem Set Based AdminSystem Set Based Admin - Key

Chapter 1 Getting started with BCM 21BCM 4.0 Administration GuideBCM 4.0 Telset Administration Guide (N0060610)BCM 4.0 Telephony Device Installation G

210 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598399 17130 warning System Set Based AdminSystem Set Based Admin - Get modem PDR valu

Chapter 7 Using the BCM Fault Management System 211BCM 4.0 Administration Guide408 30100 major System AuthenticationSystem Authentication - User Locke

212 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598421 30402 informationSystem AuthenticationSystem Authentication - Group member remo

Chapter 7 Using the BCM Fault Management System 213BCM 4.0 Administration Guide435 31059 critical Keycodes Keycodes - failed to read key type.Restore

214 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598448 41002 major CTE CTE - Unsupported KSU.Restart system and if problem persists co

Chapter 7 Using the BCM Fault Management System 215BCM 4.0 Administration Guide462 43008 informationVoice CTI Voice CTI - More than 20 percent voice f

216 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598472 46807 informationIVR Provider IVR Provider - Host access license <license>

Chapter 7 Using the BCM Fault Management System 217BCM 4.0 Administration Guide484 46861 warning IVR Provider IVR Provider - Loading configuration fil

218 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598495 50004 critical Unistim Terminal Proxy ServerUTPS has determined that the SRG ke

Chapter 7 Using the BCM Fault Management System 219BCM 4.0 Administration Guide502 50011 critical Unistim Terminal Proxy ServerUTPS failed to retrieve

22 Chapter 1 Getting started with BCMN0060598N0060598http://www.nortel.com/ercGetting Help through a Nortel distributor or reseller If you purchased a

220 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598509 50061 critical Unistim Terminal Proxy ServerUTPS failed to initialize the EPF l

Chapter 7 Using the BCM Fault Management System 221BCM 4.0 Administration Guide521 50110 major Unistim Terminal Proxy ServerError << errorCode &

222 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598531 50120 major Unistim Terminal Proxy ServerAttempt to Hot Desk << dnToHighj

Chapter 7 Using the BCM Fault Management System 223BCM 4.0 Administration Guide539 50194 major Unistim Terminal Proxy ServerAppFwCriticalSection::Mess

224 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598549 50305 informationUnistim Terminal Proxy ServerSystem running in SRG mode.No Act

Chapter 7 Using the BCM Fault Management System 225BCM 4.0 Administration Guide555 50503 minor Unistim Terminal Proxy ServerPacket Loss Violation Unac

226 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598559 50507 informationUnistim Terminal Proxy ServerRound Trip Delay Violation Cleare

Chapter 7 Using the BCM Fault Management System 227BCM 4.0 Administration Guide563 50511 warning Unistim Terminal Proxy ServerListening R Factor Viola

228 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598571 51101 major VoIP GatewayVoIP Gateway dropped connected call from DN <DN>

Chapter 7 Using the BCM Fault Management System 229BCM 4.0 Administration Guide583 52005 critical Media Path ServerMPS reset by network manager.Contac

23BCM 4.0 Administration GuideChapter 2 Overview of BCM AdministrationThe BCM Administration Guide describes the tools available with which to admini

230 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598598 53008 critical Media Gateway ServerMGS MediaTransport Received bad ports: <p

Chapter 7 Using the BCM Fault Management System 231BCM 4.0 Administration Guide610 57003 warning Survivable Remote GatewaySurvivable Remote Gateway -

232 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598618 57252 minor Survivable Remote GatewaySurvivable Remote Gateway - DN:XXX, Invali

Chapter 7 Using the BCM Fault Management System 233BCM 4.0 Administration Guide628 64005 informationNet Link ManagerNet Link Manager, recovering back

234 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598641 66006 informationRouting StackOSPF: Delete router-TLV area not found.No Action

Chapter 7 Using the BCM Fault Management System 235BCM 4.0 Administration Guide654 70010 informationModem Callback User X. Performing Callback.No Acti

236 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598666 72001 informationIPSec IPSecProviderAgent Service stopped.No Action Required.No

Chapter 7 Using the BCM Fault Management System 237BCM 4.0 Administration Guide677 72012 warning IPSec VPN Client: Account Disabled. IPSec Connection

238 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598686 73001 warning PPPoE Peer refused to authenticate.Check for configuration of Aut

Chapter 7 Using the BCM Fault Management System 239BCM 4.0 Administration Guide694 74004 major NAT and IP Policy FiltersNAT and IP Policy Filters - DS

24 Chapter 2 Overview of BCM AdministrationN0060598N0060598BCM hardwareBCM 4.0 includes the following key elements:• BCM 200 main unit• BCM 400 main u

240 Chapter 7 Using the BCM Fault Management SystemN0060598N0060598

241BCM 4.0 Administration GuideChapter 8Using the BCM Service Management SystemYou can use the BCM Element Manager to view and administer the services

242 Chapter 8 Using the BCM Service Management SystemN0060598N0060598BCM_IPMusicProviderAgent Cimom ProviderBCM_ISDNProviderAgent Cimom ProviderBCM_Li

Chapter 8 Using the BCM Service Management System 243BCM 4.0 Administration Guidedhcpd DHCP Provider DaemonDHCPProviderAgent Cimom ProviderDiaLogger S

244 Chapter 8 Using the BCM Service Management SystemN0060598N0060598To view details about services1 Start the BCM Element Manager.2 In the Element pa

245BCM 4.0 Administration GuideChapter 9Monitoring BCM Status and MetricsYou can use the Element Manager to view detailed information about the perfor

246 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Figure 29 Monitoring the LED statusTable 55 summarizes the possible operating states

Chapter 9 Monitoring BCM Status and Metrics 247BCM 4.0 Administration GuideQoS MonitorQoS Monitor monitors the quality of service (QoS) of IP trunk se

248 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Configuring the QoS MonitorYou configure the QoS Monitor using the QoS Monitor panel on

Chapter 9 Monitoring BCM Status and Metrics 249BCM 4.0 Administration GuideFigure 30 QoS Monitoring modeTo configure logging attributes1 On the Navi

Chapter 2 Overview of BCM Administration 25BCM 4.0 Administration GuideBCM Management ModelWhether BCM is being installed as a standalone element, is

250 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Figure 31 QoS Logging attributesTo view the QoS monitoring informationThe Mean Opinio

Chapter 9 Monitoring BCM Status and Metrics 251BCM 4.0 Administration GuideTo refresh the QoS monitor dataTo update the MOS table with the most curren

252 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598The UPS Status panel confirms that a UPS is connected including model and serial number

Chapter 9 Monitoring BCM Status and Metrics 253BCM 4.0 Administration GuideFigure 33 UPS Status pageNTP MetricsUsing Network Time Protocol (NTP), yo

254 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598To access the NTP Metrics1 Open the Element Manager, click the Administration tab, clic

Chapter 9 Monitoring BCM Status and Metrics 255BCM 4.0 Administration GuideInterface MetricsYou can monitor information about the network interfaces i

256 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Figure 35 Interface MetricsWhen you select an interface, the details panel displays t

Chapter 9 Monitoring BCM Status and Metrics 257BCM 4.0 Administration GuideDisk MirroringIf you are using disk mirroring to provide redundancy in your

258 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598To monitor Disk MirroringUse this procedure to monitor disk mirroring.1 Open the Elemen

Chapter 9 Monitoring BCM Status and Metrics 259BCM 4.0 Administration GuideTo view global QoS metricsUse this procedure to display global metrics for

26 Chapter 2 Overview of BCM AdministrationN0060598N0060598Also at the network layer, system and configuration management tools can provide support fo

260 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598To view per interface QoS metricsUse this procedure to display QoS metrics for a specif

Chapter 9 Monitoring BCM Status and Metrics 261BCM 4.0 Administration GuideBest effort octets sent Number of best effort octets sentTotal packets sent

262 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598To view per account QoS metricsUse this procedure to display QoS metrics for a specific

Chapter 9 Monitoring BCM Status and Metrics 263BCM 4.0 Administration GuideFigure 39 Per Account QoS MetricsThe details panel displays information

264 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Best effort packets within guaranteeNumber of best effort packets within the guaranteeT

Chapter 9 Monitoring BCM Status and Metrics 265BCM 4.0 Administration GuideTelephony MetricsThe following sections provide a general overview of the E

266 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Trunk Module MetricsWhen you need to find out information about a trunk module, you can

Chapter 9 Monitoring BCM Status and Metrics 267BCM 4.0 Administration GuideFigure 40 Viewing Trunk Module metrics3 Click Start Loopback Test button

268 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Viewing Performance History informationThe Performance History tab displays the perform

Chapter 9 Monitoring BCM Status and Metrics 269BCM 4.0 Administration GuideTo provision a PRI B-channel1 Choose Administration, Telephony Metrics, Tru

Chapter 2 Overview of BCM Administration 27BCM 4.0 Administration GuideFigure 2 BCM 200 ports and connectorsFigure 3 BCM 400 ports and connectors

270 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598• the number of bipolar violations that occurred in the last minute• any defects that o

Chapter 9 Monitoring BCM Status and Metrics 271BCM 4.0 Administration Guide4 The Current interval displays the duration of the current 15-minute inter

272 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598To check short-term alarms1 Choose Administration, Telephony Metrics, Trunk Module Metr

Chapter 9 Monitoring BCM Status and Metrics 273BCM 4.0 Administration GuideTo access the CbC limit metrics1 To access the CbC metrics, in the Element

274 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Figure 42 Denied calls detailsTable 73 describes each field on the two CbC metrics pa

Chapter 9 Monitoring BCM Status and Metrics 275BCM 4.0 Administration GuideThis section provides the procedure for “To access the Hunt Group metrics”.

276 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598PSTN Fallback MetricsWhen trunks are out of service, traffic can be switched to PSTN fa

Chapter 9 Monitoring BCM Status and Metrics 277BCM 4.0 Administration GuideFigure 44 Fallback Metrics panelTable 75 describes each field on the pane

278 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598You can use PVQM to configure and report threshold violations for the following voice q

Chapter 9 Monitoring BCM Status and Metrics 279BCM 4.0 Administration GuideFigure 45 PVQM panel2 Configure the threshold value for each PVQM metric.

28 Chapter 2 Overview of BCM AdministrationN0060598N0060598A network administrator can connect to and manage a BCM via an IP over LAN interface. If th

280 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Table 79 describes the settings.3 Configure the polling interval.PVQM alarmsIf an alarm

Chapter 9 Monitoring BCM Status and Metrics 281BCM 4.0 Administration GuideFor a list of the alarms generated by PVQM threshold violations, refer to A

282 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598Figure 46 PVQM Metrics panelTable 79 describes each field on the panel.Table 79 PVQ

Chapter 9 Monitoring BCM Status and Metrics 283BCM 4.0 Administration GuideActionsReset Metrics Click this button to clear out the metrics table. The

284 Chapter 9 Monitoring BCM Status and MetricsN0060598N0060598

285BCM 4.0 Administration GuideChapter 10BCM UtilitiesThis chapter contains information about the utilities that are part of the BCM Element Manager.

286 Chapter 10 BCM UtilitiesN0060598N0060598When BCM Monitor connects to a BCM system that does not support a particular information element, this is

Chapter 10 BCM Utilities 287BCM 4.0 Administration Guide4 Select BCM Monitor, and then click the Change/Remove button.5 Follow the on-panel removal in

288 Chapter 10 BCM UtilitiesN0060598N00605983 Click the Launch BCM Monitor button.BCM Monitor opens and connects to the same BCM that the Element Mang

Chapter 10 BCM Utilities 289BCM 4.0 Administration Guide3 In the System Name or IP Address field, enter the system name of the BCM you want to monitor

29BCM 4.0 Administration GuideChapter 3BCM Management EnvironmentThis chapter contains information on the different tools available for managing your

290 Chapter 10 BCM UtilitiesN0060598N00605984 Configure the Output Filename attributes.5 In Output Folder field, enter the path of the folder where yo

Chapter 10 BCM Utilities 291BCM 4.0 Administration Guide7 Select the BCM Monitor tabs that you want to include in static snapshots in the Tabs Saved i

292 Chapter 10 BCM UtilitiesN0060598N0060598You can:• specify which information you want to dynamically log• enable or disable automated dynamic snaps

Chapter 10 BCM Utilities 293BCM 4.0 Administration Guide7 Select the BCM Monitor tabs that you want to include in dynamic snapshots in the Tabs Saved

294 Chapter 10 BCM UtilitiesN0060598N0060598On the File menu, select Dynamic Snapshot, Start.BCM Monitor starts taking snapshots and saves the snapsho

Chapter 10 BCM Utilities 295BCM 4.0 Administration Guide• Eth0 — indicates a LAN internal to the BCM system. • Eth1 — indicates a customer LAN. This

296 Chapter 10 BCM UtilitiesN0060598N0060598Voice Por ts tabThe Voice Ports tab displays real-time information about configured voice ports. A configu

Chapter 10 BCM Utilities 297BCM 4.0 Administration GuideRTP Sessions tabThe RTP Sessions tab shows details about RTP (Real Time Protocol over UDP) ses

298 Chapter 10 BCM UtilitiesN0060598N0060598The IP Endpoint tokens contain information about each IP endpoint (type, DN, IP address, RTP port number).

Chapter 10 BCM Utilities 299BCM 4.0 Administration GuideEnabling UIP message monitoring1 Click the UIP tab.2 To enable or disable monitoring of MCDN o

3BCM 4.0 Administration GuideTask ListGetting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Overvi

30 Chapter 3 BCM Management EnvironmentN0060598N0060598• Administrator Documentation - Documentation for the BCM administrators to explain the BCM man

300 Chapter 10 BCM UtilitiesN0060598N0060598You can log UIP data to track the most recent 20 UIP messages. If you enable UIP logging, BCM Monitor writ

Chapter 10 BCM Utilities 301BCM 4.0 Administration GuideTo expand a UIP message1 Click the UIP tab.The Universal ISDN Protocol Messages area displays

302 Chapter 10 BCM UtilitiesN0060598N0060598• start time — displays the time and date on which the call started• user — displays the DN and name of th

Chapter 10 BCM Utilities 303BCM 4.0 Administration Guide• BCM system data, including CPU and memory use• resources used on the Media Card, including s

304 Chapter 10 BCM UtilitiesN0060598N0060598Using statistical valuesBCM Monitor stores the minimum and maximum values for many of the statistics that

Chapter 10 BCM Utilities 305BCM 4.0 Administration Guide3 Click the OK button to close the dialog box.Resetting minimum and maximum valuesWhen you res

306 Chapter 10 BCM UtilitiesN0060598N0060598To ping a device1 Click the Administration tab.2 Open the Utilities folder, and then click Ping.The Ping p

Chapter 10 BCM Utilities 307BCM 4.0 Administration GuideTrace RouteYou can use Trace Route to measure round-trip times to all hops along a route. This

308 Chapter 10 BCM UtilitiesN0060598N00605983 In the Maximum Number of Hops field, enter the maximum number of hops on the route. The default is 5 hop

Chapter 10 BCM Utilities 309BCM 4.0 Administration GuideRebooting the BCM systemTo reboot the BCM 1 Click the Administration tab.2 Open the Utilities

Chapter 3 BCM Management Environment 31BCM 4.0 Administration GuideAdministrator documentation is provided in English. User documentation is provided

310 Chapter 10 BCM UtilitiesN0060598N00605983 Click the Warm Reset Telephony Services button. A confirmation dialog box opens.4 Click the OK button. A

Chapter 10 BCM Utilities 311BCM 4.0 Administration GuideTo set Release ReasonsTo set Release reasons, follow these steps:1 Click Administration, Utili

312 Chapter 10 BCM UtilitiesN0060598N0060598Data Networking UtilitiesThe Data Networking Utilities panel allows you to generate information needed to

Chapter 10 BCM Utilities 313BCM 4.0 Administration GuideFigure 48 Data networking utilities

314 Chapter 10 BCM UtilitiesN0060598N0060598

Chapter 11 Backing Up and Restoring BCM Data 315BCM 4.0 Administration GuideChapter 11Backing Up and Restoring BCM DataThis chapter provides informati

316 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598During the backup procedure, you can exclude a number of optional services from the ba

Chapter 11 Backing Up and Restoring BCM Data 317BCM 4.0 Administration GuideExamples of data generated during normal operations include:• voicemail me

318 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598Backup archives transferred to servers or to attached USB storage devices are named ac

Chapter 11 Backing Up and Restoring BCM Data 319BCM 4.0 Administration GuideFor more information about how to access and use the storage locations, se

32 Chapter 3 BCM Management EnvironmentN0060598N0060598Managing BCM with Telset administrationWhile Element Manager is the primary management applicat

320 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598Performing an immediate backup to the BCMTo perform an immediate backup to the BCM1 In

Chapter 11 Backing Up and Restoring BCM Data 321BCM 4.0 Administration Guide7 Click the OK button. Performing an immediate backup to your personal com

322 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598you do not select the folder backup, the new backup file will be stored in the root of

Chapter 11 Backing Up and Restoring BCM Data 323BCM 4.0 Administration Guide5 Click the Backup button.The Backup window opens6 In the Optional Compone

324 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598Performing an immediate backup to an FTP serverTo perform an immediate backup to an FT

Chapter 11 Backing Up and Restoring BCM Data 325BCM 4.0 Administration GuidePerforming an immediate backup to an SFTP serverTo perform an immediate ba

326 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598You can create a schedule for a single backup operation or for operations that recur o

Chapter 11 Backing Up and Restoring BCM Data 327BCM 4.0 Administration GuidePerforming a scheduled backup to the BCMTo perform a scheduled backup to t

328 Chapter 11 Backing Up and Restoring BCM DataN0060598N00605985 Click the OK button.The Add Scheduled Backup window opens. 6 In the Optional Compone

Chapter 11 Backing Up and Restoring BCM Data 329BCM 4.0 Administration Guide6 Configure the Network Folder attributes.7 Click the OK button.The Add Sc

Chapter 3 BCM Management Environment 33BCM 4.0 Administration GuideProgramming telephone sets: Desktop Assistant portfolioElement Manager supports the

330 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598Performing a scheduled backup to a USB storage deviceTo perform a scheduled backup to

Chapter 11 Backing Up and Restoring BCM Data 331BCM 4.0 Administration GuidePerforming a scheduled backup to an FTP serverTo perform a scheduled backu

332 Chapter 11 Backing Up and Restoring BCM DataN0060598N006059810 Click the OK button.The scheduled backup is displayed in the Scheduled Backups tabl

Chapter 11 Backing Up and Restoring BCM Data 333BCM 4.0 Administration Guide8 In the Optional Components table, select or clear the check box to inclu

334 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598Modifying a scheduled backupTo modify a scheduled backup1 In the task panel, click the

Chapter 11 Backing Up and Restoring BCM Data 335BCM 4.0 Administration GuideRestoring BCM system dataYou can restore BCM configuration and application

336 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598• Call Pilot Messages• Core Telephony• Data Services + Network Interfaces• Date and Ti

Chapter 11 Backing Up and Restoring BCM Data 337BCM 4.0 Administration GuideRestoring data from the BCM To restore data from the BCM1 In the task pane

338 Chapter 11 Backing Up and Restoring BCM DataN0060598N00605987 Click the Ye s button to proceed.A progress window opens. When the operation is com

Chapter 11 Backing Up and Restoring BCM Data 339BCM 4.0 Administration GuideRestoring data from a network folder To restore data from a network folder

34 Chapter 3 BCM Management EnvironmentN0060598N0060598Monitoring BCM: BCM MonitorBCM Monitor is a monitoring and diagnostics tool that can monitor BC

340 Chapter 11 Backing Up and Restoring BCM DataN0060598N00605989 Click the OK button. Restoring data from a USB storage deviceYour BCM supports the a

Chapter 11 Backing Up and Restoring BCM Data 341BCM 4.0 Administration GuideRestoring data from an FTP server To restore data from an FTP server1 In t

342 Chapter 11 Backing Up and Restoring BCM DataN0060598N00605989 Click the OK button. Restoring data from an SFTP server To restore data from an SFTP

Chapter 11 Backing Up and Restoring BCM Data 343BCM 4.0 Administration Guide8 Click the Ye s button to proceed.A progress window opens. When the oper

344 Chapter 11 Backing Up and Restoring BCM DataN0060598N0060598

345BCM 4.0 Administration GuideChapter 12Managing BCM LogsThis chapter contains information about viewing and managing log files generated by the BCM.

346 Chapter 12 Managing BCM LogsN0060598N0060598Operational logsOperational logs contain information about the BCM system and its use, such as alarm i

Chapter 12 Managing BCM Logs 347BCM 4.0 Administration GuideAdditional System InformationA set of System Information files is included with every log

348 Chapter 12 Managing BCM LogsN0060598N0060598• your personal computer• a network folder• an FTP server• an SFTP server for secure file transferLog

Chapter 12 Managing BCM Logs 349BCM 4.0 Administration Guide3 Click the Immediate Log Transfer tab.4 In the Transfer To selection field, select USB St

Chapter 3 BCM Management Environment 35BCM 4.0 Administration GuideThe BCM Element Manager allows you to connect to the BCM devices to be managed eith

350 Chapter 12 Managing BCM LogsN0060598N00605989 Click the OK button.The log archive is saved in the location you specified.Performing an immediate l

Chapter 12 Managing BCM Logs 351BCM 4.0 Administration Guide10 In the File Name field, enter the name of the log file followed by a .tar extension. Fo

352 Chapter 12 Managing BCM LogsN0060598N00605989 Click the Ye s button to initiate the transfer.The Progress Update window opens. When the log files

Chapter 12 Managing BCM Logs 353BCM 4.0 Administration GuidePerforming an immediate log transfer to an SFTP serverTo perform an immediate log transfer

354 Chapter 12 Managing BCM LogsN0060598N0060598Performing scheduled log transfersYou can schedule a log transfer for a future date or for a single tr

Chapter 12 Managing BCM Logs 355BCM 4.0 Administration Guide• SFTP Server6 Configure the Transfer To attributes. For information about how to configur

356 Chapter 12 Managing BCM LogsN0060598N006059810 Click the OK button.The scheduled log transfer is displayed in the Scheduled Log Transfer table.To

Chapter 12 Managing BCM Logs 357BCM 4.0 Administration GuideTo delete a scheduled log transfer1 Click the Administration tab, and then open the Logs f

358 Chapter 12 Managing BCM LogsN0060598N00605983 Click the Administrators Applications link.4 Click Retrieve Logs. 5 In the Get Logs area, click the

Chapter 12 Managing BCM Logs 359BCM 4.0 Administration GuideTo use the BCM Web Page to transfer log files to other destinations1 In your web browser,

36 Chapter 3 BCM Management EnvironmentN0060598N00605984 Select the BCM Element Manager link from the Administrator Applications web page.5 Select the

360 Chapter 12 Managing BCM LogsN0060598N0060598• Windows Shared Folder6 If you selected a Send To option, configure the destination attributes.7 Clic

Chapter 12 Managing BCM Logs 361BCM 4.0 Administration Guide11 Click the Save button. The file is saved.Extracting log files Once you have transferred

362 Chapter 12 Managing BCM LogsN0060598N00605986 Click the Ye s button to extract the contents of the zipped file. A message dialog box opens and di

Chapter 12 Managing BCM Logs 363BCM 4.0 Administration Guide10 Select a .systemlog file or a .log file, and click the Open button. The Log Browser ope

364 Chapter 12 Managing BCM LogsN0060598N0060598The Log Browser contains the following areas:• Retrieval Criteria area• Retrieval Results list• Log De

Chapter 12 Managing BCM Logs 365BCM 4.0 Administration GuideYou can click the Pane View buttons at the top right corner of the Retrieval Criteria area

366 Chapter 12 Managing BCM LogsN0060598N0060598To filter information displayed in the Retrieval Results table, you can select or clear the check boxe

Chapter 12 Managing BCM Logs 367BCM 4.0 Administration GuideViewing log files using other applicationsUsing the BCM Element Manager Log Browser to vie

368 Chapter 12 Managing BCM LogsN0060598N0060598

369BCM 4.0 Administration GuideChapter 13Managing BCM Software UpdatesThis chapter contains information about managing BCM software updates. During th

Chapter 3 BCM Management Environment 37BCM 4.0 Administration GuideTo install Element Manager on a Citrix server:1 From the Citrix server, connect to

370 Chapter 13 Managing BCM Software UpdatesN0060598N0060598Viewing software updates in progressYou can view the status of software updates that are t

Chapter 13 Managing BCM Software Updates 371BCM 4.0 Administration GuideTable 113 lists the statuses of software updates.You can change the order of c

372 Chapter 13 Managing BCM Software UpdatesN0060598N0060598Applying a software update is a two-part process:1 You transfer a software update to the B

Chapter 13 Managing BCM Software Updates 373BCM 4.0 Administration GuideApplying an update from your personal computerTo apply an update from your per

374 Chapter 13 Managing BCM Software UpdatesN0060598N006059812 Click the Apply button to apply the update.A warning dialog box opens.13 Click the OK b

Chapter 13 Managing BCM Software Updates 375BCM 4.0 Administration Guide6 Click the OK button.The Find Software Updates window opens and displays a li

376 Chapter 13 Managing BCM Software UpdatesN0060598N00605986 Click the OK button.The Find Software Updates window opens and displays a list of update

Chapter 13 Managing BCM Software Updates 377BCM 4.0 Administration Guide6 Click the OK button.The Find Software Updates window opens and displays a li

378 Chapter 13 Managing BCM Software UpdatesN0060598N00605985 Configure the HTTP Server attributes.6 Click the OK button.The Find Software Updates win

Chapter 13 Managing BCM Software Updates 379BCM 4.0 Administration GuideTable 118 lists the statuses of scheduled software updates.Creating a schedule

38 Chapter 3 BCM Management EnvironmentN0060598N0060598Creating folders for network elementsBefore you add a BCM to the network element tree, you can

380 Chapter 13 Managing BCM Software UpdatesN0060598N00605983 Click the Scheduled Updates tab.The Scheduled Software Updates panel opens. 4 Click the

Chapter 13 Managing BCM Software Updates 381BCM 4.0 Administration Guide7 Click the OK button. The New Updates Found window opens and displays a list

382 Chapter 13 Managing BCM Software UpdatesN0060598N0060598Modifying a scheduled software updateTo modify a scheduled software update1 In the task pa

Chapter 13 Managing BCM Software Updates 383BCM 4.0 Administration GuideTo delete a scheduled software update1 In the task panel, click the Administra

384 Chapter 13 Managing BCM Software UpdatesN0060598N00605983 View the updates in the Software Update History table. If software updates have not been

Chapter 13 Managing BCM Software Updates 385BCM 4.0 Administration GuideYou can remove a software update if the update has a checkmark in the Removeab

386 Chapter 13 Managing BCM Software UpdatesN0060598N0060598You can change the order of the information displayed in the table by clicking a column he

387BCM 4.0 Administration GuideChapter 14Accounting ManagementThis chapter describes how to manage accounts in a BCM system.Overview of accounting man

388 Chapter 14 Accounting ManagementN0060598N0060598CDR information can be collected for all calls, outgoing calls only, specific long distance prefix

389BCM 4.0 Administration GuideAppendix AManagement Information BasesThis appendix describes the Management Information Bases (MIBs) supported by the

Chapter 3 BCM Management Environment 39BCM 4.0 Administration GuideFinding Network ElementsYou can search for a group of BCMs located on the same subn

390 Appendix A Management Information BasesN0060598N0060598Table 121 lists the file names and file descriptions of each supported standard MIB.Table 1

Appendix A Management Information Bases 391BCM 4.0 Administration GuideAccessing, compiling, and installing MIB filesYou access MIB files from the BCM

392 Appendix A Management Information BasesN0060598N006059810 In the Save As dialog box, select the file or folder in which you want to save the MIB z

Appendix A Management Information Bases 393BCM 4.0 Administration GuideSmall Site Event MIBThe Small Site Events MIB defines events (SNMP traps) that

394 Appendix A Management Information BasesN0060598N0060598

395BCM 4.0 Administration GuideIndexAaccount created, users 116account expiry, users 115account failed login 116account modified, users 116acc

396 IndexN0060598N0060598EElement Managerlast successful log-in 112minimum password length 75minimum user ID length 75password complexity 75us

Index 397BCM 4.0 Administration GuideMinimum and maximum values, viewing the date and time 304minimum password length 75minimum user ID length 7

398 IndexN0060598N0060598Update HistoryRemoving an update from Software History 383Software updates, applying 371Software updates, deleting a sche

4 Task ListN0060598To delete an SNMP manager ...138To delete a comm

40 Chapter 3 BCM Management EnvironmentN0060598N0060598Disconnecting from an elementYou can disconnect Element Manager from a BCM by using one of the

Chapter 3 BCM Management Environment 41BCM 4.0 Administration GuideFor information about navigating the panels and tables of the BCM Element Manager,

42 Chapter 3 BCM Management EnvironmentN0060598N0060598View This menu provides three selections:• Preferences: Allows you to choose a different appear

Chapter 3 BCM Management Environment 43BCM 4.0 Administration GuideTools This selection provides a point from which tools relevant to the selected ele

44 Chapter 3 BCM Management EnvironmentN0060598N0060598Information displayed for unconnected elementsWhen you select a device in the Network Element t

Chapter 3 BCM Management Environment 45BCM 4.0 Administration GuideFigure 5 Information display for unconnected network element Information display

46 Chapter 3 BCM Management EnvironmentN0060598N0060598Figure 6 Element Manager window when connected to a BCM Configuration task navigation panel d

Chapter 3 BCM Management Environment 47BCM 4.0 Administration GuideApplication Resources Reserved resources as well as resources in useMedia Gateways

48 Chapter 3 BCM Management EnvironmentN0060598N0060598Administration task navigation panel detailsThe Administration task navigation panel contains t

Chapter 3 BCM Management Environment 49BCM 4.0 Administration GuideHardware Inventory Manage general information for attached BCM systems and devicesS

Task List 5BCM 4.0 Administration GuideTo access PVQM metrics ...

50 Chapter 3 BCM Management EnvironmentN0060598N0060598Element Manager panelsThe BCM Element Manager Configuration and Administration trees group the

Chapter 3 BCM Management Environment 51BCM 4.0 Administration GuideField data is committed by using add or modify buttons in panels that contain the b

52 Chapter 3 BCM Management EnvironmentN0060598N0060598Figure 7 Deleting table entriesCopying table informationYou can copy table information using

Chapter 3 BCM Management Environment 53BCM 4.0 Administration GuideThe rows are updated with copied data.Table 7 Paste DataCheck box title Settings

54 Chapter 3 BCM Management EnvironmentN0060598N0060598Rearranging table informationThere are two ways of changing table information layout: • “Rearra

Chapter 3 BCM Management Environment 55BCM 4.0 Administration GuideRearranging columnsYou can move columns in a table if you want to temporarily displ

56 Chapter 3 BCM Management EnvironmentN0060598N0060598Figure 9 Sort dialog box Table 8 Sort dialog box fieldsAttribute Value DescriptionSort By &

Chapter 3 BCM Management Environment 57BCM 4.0 Administration GuideUsing your keyboard to move around a tableUse the <Tab> key or the directiona

58 Chapter 3 BCM Management EnvironmentN0060598N0060598Figure 10 shows an example of a programming record saved in HTML format and Figure 11 on page 5

Chapter 3 BCM Management Environment 59BCM 4.0 Administration GuideFigure 11 Programming record in an Excel spreadsheetTo create this file, you use

6 Task ListN0060598Managing BCM Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345To perform an immediate lo

60 Chapter 3 BCM Management EnvironmentN0060598N0060598Use the following steps to save the data programming:1 Select the item on the task navigation p

Chapter 3 BCM Management Environment 61BCM 4.0 Administration GuideBCM Element Manager application loggingThis section describes the logging performed

62 Chapter 3 BCM Management EnvironmentN0060598N0060598logon credentials to applications launched from the BCM Element Manager under View > Prefere

Chapter 3 BCM Management Environment 63BCM 4.0 Administration GuideFigure 16 Launch BCM Monitor buttonBCM feature licensingYou require a keycode to

64 Chapter 3 BCM Management EnvironmentN0060598N0060598Figure 17 BCM Keycode panel BCM Help systemThe following types of help information are availa

Chapter 3 BCM Management Environment 65BCM 4.0 Administration Guide Figure 18 BCM Element Manager menu bar help Table 10 Element Manager help elem

66 Chapter 3 BCM Management EnvironmentN0060598N0060598Field-level HelpWhen you position the cursor over a field, a pop-up box provides a brief descri

Chapter 3 BCM Management Environment 67BCM 4.0 Administration GuideFigure 20 Context-sensitive HTML pageBCM common file input/output processesMany B

68 Chapter 3 BCM Management EnvironmentN0060598N0060598Table 11 shows the data repositories that can be used for transferring task data to or from you

Chapter 3 BCM Management Environment 69BCM 4.0 Administration GuideThe BCMTransferring information on the BCM is quick and easy, but does not protect

7BCM 4.0 Administration GuideContentsChapter 1Getting started with BCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 3 BCM Management EnvironmentN0060598N0060598SFTP serversThe process of using an SFTP server is similar to the process for using an FTP serv

Chapter 3 BCM Management Environment 71BCM 4.0 Administration GuideHTTP/HTTPS serverHTTP and HTTPS servers are available as an option only for softwar

72 Chapter 3 BCM Management EnvironmentN0060598N0060598

73BCM 4.0 Administration GuideChapter 4BCM Security Policies and Accounts and Privileges BCM Security Policies and Accounts and Privileges allows you

74 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Figure 21 Security Policies panelThe following table describes the fie

Chapter 4 BCM Security Policies and Accounts and Privileges 75BCM 4.0 Administration GuideChallenge key Specifies an alphanumeric key. This key is par

76 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Password Complexity Level (telset interface)12345Specifies the number of

Chapter 4 BCM Security Policies and Accounts and Privileges 77BCM 4.0 Administration GuideAccount managementdrop down menu Specifies the method used f

78 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Configuring system security policiesThis section provides procedures for

Chapter 4 BCM Security Policies and Accounts and Privileges 79BCM 4.0 Administration GuideSSL and SSH Policy tabUse the SSL and SSH Policy tab to perf

8 ContentsN0060598N0060598Element Manager data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51BCM Element Man

80 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Variable TableSetting lockout policy for failed loginsSetting Lockout on

Chapter 4 BCM Security Policies and Accounts and Privileges 81BCM 4.0 Administration GuideSetting password expiry policyUse this procedure to enable a

82 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598• administration of the BCM using Element Manager• access to the BCM web

Chapter 4 BCM Security Policies and Accounts and Privileges 83BCM 4.0 Administration Guide3 Repeat step 2 to configure the secondary server.Vendor spe

84 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Table 19 Attributes in an ACCESS-ACCEPT messageBCM requires the RADIUS

Chapter 4 BCM Security Policies and Accounts and Privileges 85BCM 4.0 Administration GuideTable 20 Privilege levelsPrivilege name ValueDescriptionVo

86 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Setting the idle session timeoutYou can use the idle session timeout fea

Chapter 4 BCM Security Policies and Accounts and Privileges 87BCM 4.0 Administration GuideTransferring an SSH Key-PairTransferring an SSH Key-Pair all

88 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Job AidThese links provide navigation to the sections of the panel for e

Chapter 4 BCM Security Policies and Accounts and Privileges 89BCM 4.0 Administration Guide3 In the Add Account dialog box, enter a description of the

Contents 9BCM 4.0 Administration GuideDeleting a user account from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Re-e

90 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Adding callback for a dial-up userAs an administrator, you can provide c

Chapter 4 BCM Security Policies and Accounts and Privileges 91BCM 4.0 Administration GuideTo delete a user account1 Select Configuration, Administrato

92 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N00605983 Enter a new password that conforms with the system password policies,

Chapter 4 BCM Security Policies and Accounts and Privileges 93BCM 4.0 Administration GuideTo modify group privileges1 Select Configuration, Administra

94 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Re-enable a locked-out userAs the administrator you can re-enable a lock

Chapter 4 BCM Security Policies and Accounts and Privileges 95BCM 4.0 Administration GuideEnabling and disabling an accountAs the administrator, you c

96 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Enabling and disabling exclusive accessAs the administrator, you can ena

Chapter 4 BCM Security Policies and Accounts and Privileges 97BCM 4.0 Administration GuideAfter you create an account, you can assign groups to that a

98 Chapter 4 BCM Security Policies and Accounts and PrivilegesN0060598N0060598Default passwordsThe following table lists the available default passwor

Chapter 4 BCM Security Policies and Accounts and Privileges 99BCM 4.0 Administration GuideContact Center Contact Center Only access to the Contact Ce