Avaya Business Communications Manager - CallPilot Manager Bedienungsanleitung

Avaya Business Communications ManagerRelease 6.0Document Status: StandardDocument Number: NN40170-300Document Version: 02.02Date: October 2010Avaya Ca

10 ContentsNN40170-300NN40170-300Directory Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

100 Chapter 8 Working with CCR TreesNN40170-300NN40170-300

101Avaya Call Pilot Manager Set Up and Operation GuideChapter 9CallPilot reportsAbout CallPilot reportsThis chapter describes CallPilot reports and ex

102 Chapter 9 CallPilot reportsNN40170-300NN40170-300Mailbox Information ReportThis report shows the following for each mailbox.The mailbox can have o

Chapter 9 CallPilot reports 103Avaya Call Pilot Manager Set Up and Operation GuideFULLMailbox is full.NOACCEPTSubscriber has set mailbox to not accept

104 Chapter 9 CallPilot reportsNN40170-300NN40170-300All Mailbox Activity ReportThe Mailbox Activity Report shows seven-day usage information for all

Chapter 9 CallPilot reports 105Avaya Call Pilot Manager Set Up and Operation GuideCCR Tree Usage ReportThis report shows the Tree number, the Greeting

106 Chapter 9 CallPilot reportsNN40170-300NN40170-300The CCR Tree Report shows the following.Port Usage/Call Handling ReportThis report summarizes inb

Chapter 9 CallPilot reports 107Avaya Call Pilot Manager Set Up and Operation Guide• does not include the current day, because record collection for th

108 Chapter 9 CallPilot reportsNN40170-300NN40170-300• If a caller requests several documents during a call, there are several lines in the report, ea

Chapter 9 CallPilot reports 109Avaya Call Pilot Manager Set Up and Operation Guide*Contact Center parametersAppears if Intelligent Contact Center is i

Contents 11Avaya Call Pilot Manager Set Up and Operation GuideChanging the Operator settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

110 Chapter 9 CallPilot reportsNN40170-300NN40170-300Message Usage ReportThe Message Usage Report shows the number of minutes of storage available on

Chapter 9 CallPilot reports 111Avaya Call Pilot Manager Set Up and Operation Guide• Date and Time—date and local time of day when the One Button Text

112 Chapter 9 CallPilot reportsNN40170-300NN40170-300

113Avaya Call Pilot Manager Set Up and Operation GuideChapter 10CallPilot system propertiesSetting the system properties1 Click the Configuration head

114 Chapter 10 CallPilot system propertiesNN40170-300NN40170-3008 In the Minimum Message Length box type a value between 500-3000 milliseconds (0.5 se

Chapter 10 CallPilot system properties 115Avaya Call Pilot Manager Set Up and Operation Guidespecified, and cannot conflict with the Group List leadin

116 Chapter 10 CallPilot system propertiesNN40170-300NN40170-300Caution: If you clear this check box, the e-mail address appears as read-only instead

Chapter 11 Service Directory Numbers 117Avaya Call Pilot Manager Set Up and Operation GuideChapter 11Service Directory NumbersAbout Service Directory

118 Chapter 11 Service Directory NumbersNN40170-300NN40170-300Express MessagingYou map a DN to Express Messaging. The caller connects directly to the

Chapter 11 Service Directory Numbers 119Avaya Call Pilot Manager Set Up and Operation Guidemaximum of 30 entries. If the Service Directory Number Tabl

12 ContentsNN40170-300NN40170-300Default configuration values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179Glossary . . .

120 Chapter 11 Service Directory NumbersNN40170-300NN40170-3006 Select the Service DN Type.7 Click Submit.To change a Service Directory Table entry1 C

Chapter 11 Service Directory Numbers 121Avaya Call Pilot Manager Set Up and Operation Guide3 Click the Change link for the entry you want to change.Th

122 Chapter 11 Service Directory NumbersNN40170-300NN40170-300

123Avaya Call Pilot Manager Set Up and Operation GuideChapter 12Dialing TranslationAbout Dialing TranslationDialing translation is a process by which

124 Chapter 12 Dialing TranslationNN40170-300NN40170-300Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation

Chapter 12 Dialing Translation 125Avaya Call Pilot Manager Set Up and Operation GuideNetwork AccessThe Dialing Table Translation results in a number t

126 Chapter 12 Dialing TranslationNN40170-300NN40170-300Setting Dialing Translation propertiesSetting the Dialing Translation properties makes it easi

Chapter 12 Dialing Translation 127Avaya Call Pilot Manager Set Up and Operation GuideTo review Dialing Translation Table entries1 Click the Configurat

128 Chapter 12 Dialing TranslationNN40170-300NN40170-300

129Avaya Call Pilot Manager Set Up and Operation GuideChapter 13CallPilot Manager configurationEnabling keycodesYou can enable keycodes to increase th

13Avaya Call Pilot Manager Set Up and Operation GuideChapter 1Getting startedAbout this GuideThe Avaya Call Pilot Manager Set Up and Operation Guide d

130 Chapter 13 CallPilot Manager configurationNN40170-300NN40170-300Configuring CallPilot network settingsYou can set the names and addresses that app

131Avaya Call Pilot Manager Set Up and Operation GuideChapter 14CallPilot Manager operationsBacking up and restoring CallPilot informationIf you use A

132 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300To reset CallPilot for Avaya BCM1 On a telephone on your system, press ·°¤.2 Enter t

Chapter 14 CallPilot Manager operations 133Avaya Call Pilot Manager Set Up and Operation GuideChanging the Operator settingsSetting the Auto Attendant

134 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300Changing the Answer Lines StatusCallPilot can answer all your Central Office (CO) lin

Chapter 14 CallPilot Manager operations 135Avaya Call Pilot Manager Set Up and Operation GuideResetting the Operator passwordYou can reset the Operato

136 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300Changing the Operator settings from a telephoneFrom a telephone you can:• set the Ope

Chapter 14 CallPilot Manager operations 137Avaya Call Pilot Manager Set Up and Operation GuideChanging the Operator passwordYou can change the Operato

138 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300Changing the Operator default extensionWhen callers request to speak to your company

Chapter 14 CallPilot Manager operations 139Avaya Call Pilot Manager Set Up and Operation GuideSetting the Business StatusThe Business Status setting o

14 Chapter 1 Getting startedNN40170-300NN40170-300Fax AnsweringFax Answering lets outside callers send faxes to the main site telephone number. Fax An

140 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300Changing greetings or the Business Status from a remote telephoneYou can change a gre

Chapter 14 CallPilot Manager operations 141Avaya Call Pilot Manager Set Up and Operation GuideSetting up line answeringCallPilot can answer all your C

142 Chapter 14 CallPilot Manager operationsNN40170-300NN40170-300

143Avaya Call Pilot Manager Set Up and Operation GuideChapter 15Message ForwardingWith the Message Forwarding feature, mailbox owners can send an e-ma

144 Chapter 15 Message ForwardingNN40170-300NN40170-300• If required, enter the account name and password for the SMTP mail proxy server. Some Interne

Chapter 15 Message Forwarding 145Avaya Call Pilot Manager Set Up and Operation Guide7 Select the Outgoing SMTP requires encryption (TLS) check box if

146 Chapter 15 Message ForwardingNN40170-300NN40170-30016 If you did not clear the Enable Message Forwarding User Administration check box on the Syst

Chapter 15 Message Forwarding 147Avaya Call Pilot Manager Set Up and Operation Guide2008-05-13T09:49:41.674 [ERROR] {STLog} (44013) - VoiceMail - Mess

148 Chapter 15 Message ForwardingNN40170-300NN40170-300Example 3: An email messaging error occurred while delivering the messageThis issue will result

Chapter 15 Message Forwarding 149Avaya Call Pilot Manager Set Up and Operation Guide• Most e-mail addresses support the delivery of voice and fax atta

Chapter 1 Getting started 15Avaya Call Pilot Manager Set Up and Operation GuideMessage ForwardingWith the Message Forwarding feature, mailbox owners c

150 Chapter 15 Message ForwardingNN40170-300NN40170-300The following table lists the alarms introduced by the Message Forwarding Feature.#Alarm ID Sev

Chapter 15 Message Forwarding 151Avaya Call Pilot Manager Set Up and Operation Guide10 44019 Minor VoiceMail VoiceMail- Message Forwarding- Mailbox &l

152 Chapter 15 Message ForwardingNN40170-300NN40170-300

153Avaya Call Pilot Manager Set Up and Operation GuideChapter 16Broadcast and Information messagesAbout Broadcast messagesYou can send a Broadcast mes

154 Chapter 16 Broadcast and Information messagesNN40170-300NN40170-300To record and send a Broadcast message - Norstar Voice MailTo record and send a

Chapter 16 Broadcast and Information messages 155Avaya Call Pilot Manager Set Up and Operation GuideInformation mailbox messagesYour business or depar

156 Chapter 16 Broadcast and Information messagesNN40170-300NN40170-300Write the message down and practice reading it aloud. When you are confident th

Chapter 16 Broadcast and Information messages 157Avaya Call Pilot Manager Set Up and Operation GuideTo record an Information mailbox message1 Press ·

158 Chapter 16 Broadcast and Information messagesNN40170-300NN40170-300

159Avaya Call Pilot Manager Set Up and Operation GuideChapter 17Troubleshooting CallPilotThis chapter gives solutions to problems that can occur when

16 Chapter 1 Getting startedNN40170-300NN40170-300AudienceThis guide is for system administrators who configure and maintain CallPilot on an Avaya BCM

160 Chapter 17 Troubleshooting CallPilotNN40170-300NN40170-300External callers hear the wrong greetingIf external callers hear the wrong greeting, (fo

Chapter 17 Troubleshooting CallPilot 161Avaya Call Pilot Manager Set Up and Operation GuidePersonalized greetings do not playPersonalized greetings do

162 Chapter 17 Troubleshooting CallPilotNN40170-300NN40170-300Incomplete messages are received in a mailbox, or “Message delivered” plays while record

Chapter 17 Troubleshooting CallPilot 163Avaya Call Pilot Manager Set Up and Operation GuideCallers who access a Park and Page node hear “The person yo

164 Chapter 17 Troubleshooting CallPilotNN40170-300NN40170-300

165Avaya Call Pilot Manager Set Up and Operation GuideChapter 18CallPilot configuration tipsThis chapter describes system configuration enhancements t

166 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300Using Call Forward All Calls (CFAC)If a subscriber does not want to take any calls fo

Chapter 18 CallPilot configuration tips 167Avaya Call Pilot Manager Set Up and Operation GuideHow to set up CallPilot for different businessesThere ar

168 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300Greeting Table 1 for On Your ToesCallPilot uses Greeting Table 1 to answer calls afte

Chapter 18 CallPilot configuration tips 169Avaya Call Pilot Manager Set Up and Operation GuideCallPilot for a medium businessBridge Stone EngineeringC

Chapter 1 Getting started 17Avaya Call Pilot Manager Set Up and Operation GuideSymbols and text conventionsThese symbols are used to Highlight critica

170 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300Greeting Table 1 for Bridge Stone EngineeringCallPilot uses Greeting Table 1 to answe

Chapter 18 CallPilot configuration tips 171Avaya Call Pilot Manager Set Up and Operation GuideThe managersBridge Stone managers have a personal CO lin

172 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300Automatic Set RelocationMust be set to No when changing the CallPilot extension and c

Chapter 18 CallPilot configuration tips 173Avaya Call Pilot Manager Set Up and Operation GuideDelayed Ring Transfer (DRT)To use CallPilot as a seconda

174 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300LinesIf a line programmed for the Auto Attendant appears on a set, it rings when Call

Chapter 18 CallPilot configuration tips 175Avaya Call Pilot Manager Set Up and Operation GuideTransfer CallbackCalls through the Auto Attendant that t

176 Chapter 18 CallPilot configuration tipsNN40170-300NN40170-300

177Avaya Call Pilot Manager Set Up and Operation GuideAppendix ADefault configuration valuesThis appendix is a summary of the values that you can ente

178 Appendix A Default configuration valuesNN40170-300NN40170-300 **Group List numbers are always three digits longNorstar Voice Mail interface featur

Appendix A Default configuration values 179Avaya Call Pilot Manager Set Up and Operation GuideName Dialing·°°Lets you dial calls by searching the Comp

18 Chapter 1 Getting startedNN40170-300NN40170-300These conventions and symbols are used to represent the Business Series Terminal display and dialpad

180 Appendix A Default configuration valuesNN40170-300NN40170-300

181Avaya Call Pilot Manager Set Up and Operation GuideGlossaryAASee Auto Attendant.AdministrationThe tasks involved in maintaining CallPilot mailboxes

182 GlossaryNN40170-300NN40170-300Business StatusA setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until

Glossary 183Avaya Call Pilot Manager Set Up and Operation GuideCustom Call RoutingCall Paths that let callers select options to direct their calls alo

184 GlossaryNN40170-300NN40170-300GreetingsThere are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information

Glossary 185Avaya Call Pilot Manager Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. Initializing a mailbox i

186 GlossaryNN40170-300NN40170-300Message Waiting NotificationMessage Waiting Notification provides subscribers with the message notification “Message

Glossary 187Avaya Call Pilot Manager Set Up and Operation GuidePath numberAn identification number assigned to a Path on each CCR Tree. The number rep

188 GlossaryNN40170-300NN40170-300System Administrator MailboxOne of the two Special Mailboxes. It is used by the System Administrator for sending Bro

Index 189Avaya Call Pilot Manager Set Up and Operation GuideIndexAAfternoon Greeting 67Alternate extension 34Alternate Language 61, 65, 114Analo

Chapter 1 Getting started 19Avaya Call Pilot Manager Set Up and Operation GuideAbout Avaya Business Series Terminal telephone buttonsThis table shows

190 IndexNN40170-300NN40170-300starting from Business Communications Manager 22starting from CallPilot 150 22system requirements 21CallPilot opt

Index 191Avaya Call Pilot Manager Set Up and Operation GuideDialing Translation Tablechanging entries 127deleting entries 127example 124, 125rev

192 IndexNN40170-300NN40170-300Language, assigning 68Log prompt, troubleshooting 160MMailbox“locked-out” 45, 161adding 39cannot be added 161

Index 193Avaya Call Pilot Manager Set Up and Operation Guidenode, adding 92Password“locked-out” 45, 161default 37expiry 45incorrect lock-out

194 IndexNN40170-300NN40170-300password lost 161Reply Feature 160UUnified Messaging 14User interface, in Class of Service 31VVoice Mail versio

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

20 Chapter 1 Getting startedNN40170-300NN40170-300Related PublicationsThis section provides a list of additional documents referred to in this guide.

21Avaya Call Pilot Manager Set Up and Operation GuideChapter 2Using CallPilot ManagerRequirements for CallPilot ManagerCallPilot Manager operates on a

22 Chapter 2 Using CallPilot ManagerNN40170-300NN40170-300If not all the CallPilot settings shown in this guide appear in your browser:• refresh the b

Chapter 2 Using CallPilot Manager 23Avaya Call Pilot Manager Set Up and Operation Guide5 Click the Administrator Applications link.The Administrator A

24 Chapter 2 Using CallPilot ManagerNN40170-300NN40170-300Resetting the System Administrator passwordIf you have a BCM system, there is no dedicated o

25Avaya Call Pilot Manager Set Up and Operation GuideChapter 3CallPilot mailboxesAbout installing mailboxesYou install mailboxes by enabling a keycode

26 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300General Delivery MailboxThe General Delivery Mailbox is your company mailbox. It is created auto

Chapter 3 CallPilot mailboxes 27Avaya Call Pilot Manager Set Up and Operation GuideGuest mailboxesA Guest mailbox is a Subscriber mailbox without a pr

28 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300After you record the announcement, record a Company Greeting that tells callers about the mailbo

Chapter 3 CallPilot mailboxes 29Avaya Call Pilot Manager Set Up and Operation Guide• Assign the Operator as the transfer point for all Information mai

3Avaya Call Pilot Manager Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300Mailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do wh

Chapter 3 CallPilot mailboxes 31Avaya Call Pilot Manager Set Up and Operation GuideRecord A CallLets subscribers use the Record A Call feature. With R

32 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300Class of Service default valuesTable 1 shows the Class of Service default values.Table 1 Class

Chapter 3 CallPilot mailboxes 33Avaya Call Pilot Manager Set Up and Operation Guide• Park and PageCompany DirectoryThe Company Directory is an interna

34 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300Auto-LoginAuto-Login is an option that makes logging on easier. With Auto-Login, subscribers don

Chapter 3 CallPilot mailboxes 35Avaya Call Pilot Manager Set Up and Operation GuideFor Avaya BCM, an Express Messaging Line can be set up as Fax Only.

36 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300Park and PageWith Park and Page, external callers can press 6 to page a mailbox subscriber while

Chapter 3 CallPilot mailboxes 37Avaya Call Pilot Manager Set Up and Operation GuideInitializing a mailboxInitializing a mailbox prepares your mailbox

38 Chapter 3 CallPilot mailboxesNN40170-300NN40170-300Checking which mailbox interface you useCallPilot supports two interfaces: Norstar Voice Mail an

39Avaya Call Pilot Manager Set Up and Operation GuideChapter 4Working with mailboxesAdding a Subscriber mailboxTo create multiple Subscriber mailboxes

4 Task ListNN40170-300NN40170-300Working with CCR Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87To build a C

40 Chapter 4 Working with mailboxesNN40170-300NN40170-300select Route to assign a route code for outdialingorclick None if you do not want to assign o

Chapter 4 Working with mailboxes 41Avaya Call Pilot Manager Set Up and Operation GuideTo add a Guest mailbox1 Click the Mailbox Administration heading

42 Chapter 4 Working with mailboxesNN40170-300NN40170-30018 If the subscriber wants to use the Express Messaging Line to accept faxes only and not voi

Chapter 4 Working with mailboxes 43Avaya Call Pilot Manager Set Up and Operation Guide8 Select the Display in Directory check box if you want the mail

44 Chapter 4 Working with mailboxesNN40170-300NN40170-3005 From the Class Of Service list box, select a Class of Service.6 Select the Display in Direc

Chapter 4 Working with mailboxes 45Avaya Call Pilot Manager Set Up and Operation Guide• digits of the password are consecutive numbers in increasing o

46 Chapter 4 Working with mailboxesNN40170-300NN40170-300To reset a mailbox password1 Click the Mailbox Administration heading.The Mailbox List page a

Chapter 4 Working with mailboxes 47Avaya Call Pilot Manager Set Up and Operation Guide6 If you want to change the maximum message length, in the Max M

48 Chapter 4 Working with mailboxesNN40170-300NN40170-30021 If you want to enable Message Forwarding for this Class of Service, select the Enable Mess

Chapter 4 Working with mailboxes 49Avaya Call Pilot Manager Set Up and Operation GuideAbout Group ListsWith Group Lists you can send messages to multi

Task List 5Avaya Call Pilot Manager Set Up and Operation GuideTo change the Operator password ...

50 Chapter 4 Working with mailboxesNN40170-300NN40170-300Adding a Group ListA mailbox must be initialized before you can add it to a Group List. For i

Chapter 4 Working with mailboxes 51Avaya Call Pilot Manager Set Up and Operation GuideChanging a Group ListYou can change a Group List name and member

52 Chapter 4 Working with mailboxesNN40170-300NN40170-300

53Avaya Call Pilot Manager Set Up and Operation GuideChapter 5Recording greetings, prompts and namesWith CallPilot Manager you can:• record and listen

54 Chapter 5 Recording greetings, prompts and namesNN40170-300NN40170-300To record a greeting, prompt or name using a telephone handsetFor best result

Chapter 5 Recording greetings, prompts and names 55Avaya Call Pilot Manager Set Up and Operation Guide9 Click the Add Caption link for the greeting.Th

56 Chapter 5 Recording greetings, prompts and namesNN40170-300NN40170-300Importing greetings, prompts or namesYou can import a previously recorded gre

Chapter 5 Recording greetings, prompts and names 57Avaya Call Pilot Manager Set Up and Operation GuideExporting greetings, prompts or namesYou can exp

58 Chapter 5 Recording greetings, prompts and namesNN40170-300NN40170-300

59Avaya Call Pilot Manager Set Up and Operation GuideChapter 6Setting up the Auto AttendantAbout the Auto AttendantThe Auto Attendant can answer your

6 Task ListNN40170-300NN40170-300

60 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300Greeting TablesA Greeting Table stores the recordings that Auto Attendant plays to cal

Chapter 6 Setting up the Auto Attendant 61Avaya Call Pilot Manager Set Up and Operation GuideGreeting Tables that use the alternate languageIf you use

62 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-3003 Click Add.A New Item appears in the Holiday List.4 Click the Change link for the New

Chapter 6 Setting up the Auto Attendant 63Avaya Call Pilot Manager Set Up and Operation GuideAbout Holiday statusThe Status column in the Holiday List

64 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300To change an entry in the Holiday List1 Click the Auto-Attendant heading.The Lines Adm

Chapter 6 Setting up the Auto Attendant 65Avaya Call Pilot Manager Set Up and Operation GuideIf you use a Primary and Alternate Language, record the o

66 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300Assigning greetings to Greeting TablesIn a Greeting Table you can assign what greeting

Chapter 6 Setting up the Auto Attendant 67Avaya Call Pilot Manager Set Up and Operation GuideSetting the business hoursSetting the business hours dete

68 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300Assigning a language preferenceAfter you assign greetings to the Greeting Table, assig

Chapter 6 Setting up the Auto Attendant 69Avaya Call Pilot Manager Set Up and Operation GuideAuto Attendant MenuThe Auto Attendant Menu plays after th

7Avaya Call Pilot Manager Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300Setting the Auto Attendant propertiesThis feature controls the Auto Attendant properti

Chapter 6 Setting up the Auto Attendant 71Avaya Call Pilot Manager Set Up and Operation Guide4 Click Submit.Starting CCR Tree feature codeThis box is

72 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300About Touchtone GateTouchtone Gate is a feature that allows CallPilot to accept calls

Chapter 6 Setting up the Auto Attendant 73Avaya Call Pilot Manager Set Up and Operation GuideIf you disable Touchtone Gate, re-record the Company Gree

74 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300CLID Routing overviewIf an incoming call has a CLID value that matches an entry in the

Chapter 6 Setting up the Auto Attendant 75Avaya Call Pilot Manager Set Up and Operation GuideTelephone numbers in the CLID Routing Table are sorted in

76 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300• a Greeting Table, select the Greeting Table option and from the list box select a Gr

Chapter 6 Setting up the Auto Attendant 77Avaya Call Pilot Manager Set Up and Operation GuideConfiguring line answeringThe system can answer all your

78 Chapter 6 Setting up the Auto AttendantNN40170-300NN40170-300

79Avaya Call Pilot Manager Set Up and Operation GuideChapter 7Custom Call RoutingAbout Custom Call RoutingWith Custom Call Routing (CCR) you can repla

8 ContentsNN40170-300NN40170-300Adding a Guest mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80 Chapter 7 Custom Call RoutingNN40170-300NN40170-300To build a CCR Tree you start by creating the options presented in the Home node. You can includ

Chapter 7 Custom Call Routing 81Avaya Call Pilot Manager Set Up and Operation GuideExample of a Home nodePlanning a CCR TreeTo plan a CCR Tree1 Identi

82 Chapter 7 Custom Call RoutingNN40170-300NN40170-300About CCR Tree structureHome nodeAfter the Company Greeting, a caller hears the Home node messag

Chapter 7 Custom Call Routing 83Avaya Call Pilot Manager Set Up and Operation GuideSub-menuA sub-menu is any menu that callers hear after the Home nod

84 Chapter 7 Custom Call RoutingNN40170-300NN40170-300An example of a CCR Tree MailboxTo be included on our mailing list leave your name and address a

85Avaya Call Pilot Manager Set Up and Operation GuideChapter 8Working with CCR TreesBuilding a CCR TreeYou can record your CCR Tree programming in the

86 Chapter 8 Working with CCR TreesNN40170-300NN40170-300To create a Home menu node1 Click the Custom Call Routing heading.The CCR Tree Administration

Chapter 8 Working with CCR Trees 87Avaya Call Pilot Manager Set Up and Operation Guidefollow the steps in “Importing greetings, prompts or names” on p

88 Chapter 8 Working with CCR TreesNN40170-300NN40170-3007 Click Submit.Copying a CCR TreeIf you want to create a CCR Tree that is similar to another

Chapter 8 Working with CCR Trees 89Avaya Call Pilot Manager Set Up and Operation GuideCallers can press ⁄ to hear more options, such as:To hear our we

Contents 9Avaya Call Pilot Manager Set Up and Operation GuideChapter 7Custom Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90 Chapter 8 Working with CCR TreesNN40170-300NN40170-3004 Click the Change link for the Information node.The CCR Information Node Properties page app

Chapter 8 Working with CCR Trees 91Avaya Call Pilot Manager Set Up and Operation Guide• Home: returns the call to the Home node prompt• Disconnect: di

92 Chapter 8 Working with CCR TreesNN40170-300NN40170-300£fififi⁄¤‹›fififi⁄¤‹› is the telephone number dialedFor information on preventing unauthorized call

Chapter 8 Working with CCR Trees 93Avaya Call Pilot Manager Set Up and Operation GuideTo add a Park and Page node1 Click the Custom Call Routing headi

94 Chapter 8 Working with CCR TreesNN40170-300NN40170-30012 Click Voice for the Primary and Alternate prompts and record your primary and alternate re

Chapter 8 Working with CCR Trees 95Avaya Call Pilot Manager Set Up and Operation GuideCreating Customized Digits recordingsYou can record customized r

96 Chapter 8 Working with CCR TreesNN40170-300NN40170-300Assigning a CCR Tree to a Greeting TableBefore incoming callers can access a CCR Tree, you mu

Chapter 8 Working with CCR Trees 97Avaya Call Pilot Manager Set Up and Operation GuideOne button access to CCR treesAfter you create a CCR Tree, you c

98 Chapter 8 Working with CCR TreesNN40170-300NN40170-300Disabling a CCR TreeBefore you make any changes to a CCR Tree, remove any references to the C

Chapter 8 Working with CCR Trees 99Avaya Call Pilot Manager Set Up and Operation GuideChanging a nodeTo change the properties of a node1 Click the Cus