Avaya CallPilot Betriebsanweisung

BCM50 3.0CallPilotDocument Status: StandardDocument Number: NN40090-100Document Version: 02.01Date: August 2007CallPilot Reference Guide

10 Chapter 1 Getting startedNN40090-100NN40090-100Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM50 s

100 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-100Deleting a destination numberIf you have more than one destination number for Off

Chapter 10 Off-premise Message Notification 101CallPilot Reference GuideAdding a destination numberUse this procedure if you have set up Off-premise M

102 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-100To add a destination numberTurning Off-premise Message Notification on or offYou

Chapter 10 Off-premise Message Notification 103CallPilot Reference GuideTo turn Off-premise Message Notification on or off1 Press ≤·°⁄.Follow the voic

104 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-100

105CallPilot Reference GuideChapter 11Recording a callAbout Record A CallWith Record A Call ≤·°·, you can record an active telephone call and put the

106 Chapter 11 Recording a callNN40090-100NN40090-100Prerequisites• For contact center agents, Record A Call must be configured on the Add Agent, Chan

107CallPilot Reference GuideChapter 12Broadcast and Information messagesAbout Broadcast messagesYou can ask the System Administrator to send a Broadca

108 Chapter 12 Broadcast and Information messagesNN40090-100NN40090-100Recording an Information mailbox greetingBefore you record an Information mailb

109CallPilot Reference GuideChapter 13CallPilot tipsThis chapter contains tips on how to optimize your use of CallPilot.Listen to your messages freque

Chapter 1 Getting started 11CallPilot Reference GuideThese conventions and symbols are used to represent the Business Series Terminal display and dial

110 Chapter 13 CallPilot tipsNN40090-100NN40090-100Do not forget to use the Copy and Reply features. You can use CallPilot to send copies of messages

111CallPilot Reference GuideChapter 14TroubleshootingThis chapter describes some problems that can occur when you use CallPilot.Some typical problems

112 Chapter 14 TroubleshootingNN40090-100NN40090-100My mailbox is lockedYour mailbox is locked if you attempt to access your mailbox and you hear the

Chapter 14 Troubleshooting 113CallPilot Reference GuideOff-premise Message Notification does not workIf Off-premise Message Notification does not work

114 Chapter 14 TroubleshootingNN40090-100NN40090-100

115CallPilot Reference GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and set up configuration.Alternate

116 GlossaryNN40090-100NN40090-100A one line or two line screen on a display telephone that shows CallPilot commands and options.Display buttonsThe th

Glossary 117CallPilot Reference GuideInitializing a mailboxPreparing a mailbox to receive messages, which includes changing a mailbox default password

118 GlossaryNN40090-100NN40090-100OptionA CallPilot choice that is given to a user through voice or display prompts.PasswordA four- to eight-digit num

119CallPilot Reference GuideIndexAAlert tone 72Alternate greeting 38, 109Alternate Language 18Analog station module (ASM) 15Analog terminal ad

12 Chapter 1 Getting startedNN40090-100NN40090-100• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issue

120 IndexNN40090-100NN40090-100purpose 20Greetings 22Alternate 38, 109example 38purpose 38personal 22Personalized 38assigning 42availa

Index 121CallPilot Reference Guideremoving from Company Directory 27Never Full mailbox feature 47Normal Message Delivery option 61Norstar Voice

122 IndexNN40090-100NN40090-100Skipping forward in messages 49, 50Skipping forward to end of messages 48Special mailboxesGeneral Delivery 20Syst

13CallPilot Reference GuideChapter 2Using CallPilotHow CallPilot worksCallPilot works with the telephone system to provide an automated receptionist s

14 Chapter 2 Using CallPilotNN40090-100NN40090-100About telephone buttonsThis table shows the Nortel Business Series Terminal buttons. Use the buttons

Chapter 2 Using CallPilot 15CallPilot Reference GuideYou can intercept the caller by using the Interrupt feature, ≤·°‡, from any phone as long as the

16 Chapter 2 Using CallPilotNN40090-100NN40090-100Numbers and letters on the dialpad.The display can show up to 16 characters. Whether the prompt rema

Chapter 2 Using CallPilot 17CallPilot Reference GuideOn a one line display phone the voice prompt plays immediately. If you do not choose an option af

18 Chapter 2 Using CallPilotNN40090-100NN40090-100Auto AttendantThe Auto Attendant acts as a receptionist for incoming calls. When it is enabled, the

Chapter 2 Using CallPilot 19CallPilot Reference GuideTypes of mailboxesA mailbox is a storage place for messages. There are three types of mailboxes:•

Copyright © 2005–2007 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, config

20 Chapter 2 Using CallPilotNN40090-100NN40090-100Special mailboxesSpecial mailboxes are set up automatically when CallPilot is initialized.The Specia

21CallPilot Reference GuideChapter 3Setting up your mailboxThis chapter describes how to set up your mailbox and explains:• Initializing your mailbox•

22 Chapter 3 Setting up your mailboxNN40090-100NN40090-100If the password is trivial, CallPilot prompts you with a text prompt of Trivial password on

Chapter 3 Setting up your mailbox 23CallPilot Reference GuideChecking which mailbox interface you useCallPilot supports two interfaces: Norstar Voice

24 Chapter 3 Setting up your mailboxNN40090-100NN40090-100Opening your mailboxAfter you initialize your mailbox you can open it from:• your own extens

Chapter 3 Setting up your mailbox 25CallPilot Reference GuideTo open your mailbox remotely1 To open your CallPilot mailbox from an outside tone dial p

26 Chapter 3 Setting up your mailboxNN40090-100NN40090-100To change your passwordPassword lock-outFor security reasons, the System Administrator can a

Chapter 3 Setting up your mailbox 27CallPilot Reference GuideIf you do not want your name in the Company Directory, tell your System Administrator. Th

28 Chapter 3 Setting up your mailboxNN40090-100NN40090-100To assign a personal Target Attendant1 Press ≤·°⁄.Follow the voice prompts or the display bu

Chapter 3 Setting up your mailbox 29CallPilot Reference GuideMailbox Manager overviewMailbox Manager is a Web-based application that allows you to man

3CallPilot Reference GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

30 Chapter 3 Setting up your mailboxNN40090-100NN40090-100Outbound transfer settings This interface displays if the mailbox class of service and outca

31CallPilot Reference GuideChapter 4Feature codes and mailbox optionsFeature codesAsk your System Administrator about additional feature codes that ma

32 Chapter 4 Feature codes and mailbox optionsNN40090-100NN40090-100Programming a memory button with a feature codeEach CallPilot feature code can be

Chapter 4 Feature codes and mailbox options 33CallPilot Reference GuideNorstar Voice Mail mailbox optionsMailbox commandsPlaying messagesMailbox Admin

34 Chapter 4 Feature codes and mailbox optionsNN40090-100Sending messagesOther Norstar Voice Mail optionsMailbox option DescriptionPageGreetingsan

Chapter 4 Feature codes and mailbox options 35CallPilot Reference GuideCallPilot mailbox optionsMailbox commandsPlaying messagesFrom your display tele

36 Chapter 4 Feature codes and mailbox optionsNN40090-100Sending messagesOther CallPilot mailbox optionsMailbox option Description PageGreetings R

37CallPilot Reference GuideChapter 5GreetingsThis chapter describes mailbox greetings and how to record them.This chapter includes:• Types of mailbox

38 Chapter 5 GreetingsNN40090-100NN40090-100Alternate mailbox greetingThe Alternate mailbox greeting is usually used for special circumstances.For exa

Chapter 5 Greetings 39CallPilot Reference GuideRecording a Primary or Alternate mailbox greetingOnly a Primary mailbox greeting is necessary, but you

4 Task ListNN40090-100NN40090-100Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71To set up C

40 Chapter 5 GreetingsNN40090-100NN40090-100To record a Primary or Alternate mailbox greetingChoosing a Primary or Alternate mailbox greetingIf you re

Chapter 5 Greetings 41CallPilot Reference GuideIf you choose No:• Messages cannot be left in the mailbox.• The Alternate mailbox greeting takes preced

42 Chapter 5 GreetingsNN40090-100NN40090-100To choose a Primary or Alternate mailbox greetingRecording a Personalized mailbox greetingIf your company

Chapter 5 Greetings 43CallPilot Reference GuideYou can record up to three Personalized mailbox greetings, but you can assign each greeting to only one

44 Chapter 5 GreetingsNN40090-100NN40090-1009 Press OK or £ to accept the recordingorpress PLAY or ⁄ to listen to the greetingorpress RETRY or ¤ to re

Chapter 5 Greetings 45CallPilot Reference GuideDeleting a Personalized mailbox greetingIf you no longer need a Personalized mailbox greeting, you can

46 Chapter 5 GreetingsNN40090-100NN40090-100

47CallPilot Reference GuideChapter 6Accessing your messagesThis chapter describes how to access your messages and explains:• Receiving calls• Never Fu

48 Chapter 6 Accessing your messagesNN40090-100NN40090-100Playing your messagesUse the procedure for playing your messages that corresponds to the int

Chapter 6 Accessing your messages 49CallPilot Reference GuideSkip forward‹or> >>Advances the message nine seconds and continues playing from

5CallPilot Reference GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 6 Accessing your messagesNN40090-100NN40090-100Notes:1 Because your mailbox has limited message storage space, delete any messages you no l

Chapter 6 Accessing your messages 51CallPilot Reference GuideNextMessageflPlays the next message in the skillset mailbox. If you use this while a messa

52 Chapter 6 Accessing your messagesNN40090-100NN40090-100Retrieving erased messagesYou can retrieve an erased message if you are still in the CallPil

Chapter 6 Accessing your messages 53CallPilot Reference GuideTo use Call Screening1 You receive an external call that is transferred from the Auto Att

54 Chapter 6 Accessing your messagesNN40090-100NN40090-100

55CallPilot Reference GuideChapter 7Sending messagesThis chapter describes how to send messages and explains:• Recording and sending messages• Searchi

56 Chapter 7 Sending messagesNN40090-100NN40090-100To record and send a message using the Open Mailbox feature - Norstar Voice Mail1 Press ≤·°⁄.Follow

Chapter 7 Sending messages 57CallPilot Reference GuideTo record and send a message using the Open Mailbox feature - CallPilot1 Press ≤·°⁄.Follow the v

58 Chapter 7 Sending messagesNN40090-100NN40090-100To record and send a message using the Leave Message feature - Norstar Voice MailTo record and send

Chapter 7 Sending messages 59CallPilot Reference GuideSearching the Company DirectoryIf you know the name but not the mailbox number of someone you wa

6 ContentsNN40090-100NN40090-100Norstar Voice Mail mailbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Ma

60 Chapter 7 Sending messagesNN40090-100NN40090-100To search the Company DirectoryAssigning message delivery optionsUse the procedure for the interfac

Chapter 7 Sending messages 61CallPilot Reference GuideMessage delivery optionsThe Certified/Acknowledge and Timed delivery options are available only

62 Chapter 7 Sending messagesNN40090-100NN40090-100To assign message delivery options - Norstar Voice Mail1 Record your message using“To record and se

Chapter 7 Sending messages 63CallPilot Reference GuideFor more information about the message delivery see “Message delivery options” on page 61.9 Pres

64 Chapter 7 Sending messagesNN40090-100NN40090-100To assign message delivery options - CallPilot1 Record your message using“To record and send a mess

Chapter 7 Sending messages 65CallPilot Reference GuideSending a message to more than one recipientSending a message to a Group ListA Group List is a l

66 Chapter 7 Sending messagesNN40090-100NN40090-100Forwarding a copy of a message to one or more recipientsYou can forward a copy of a message during

Chapter 7 Sending messages 67CallPilot Reference GuideReplying to an internal callerTo reply to an internal caller - Norstar Voice MailTo reply to an

68 Chapter 7 Sending messagesNN40090-100NN40090-100Replying to an external callerYou can reply to a message from an external caller if your company su

Chapter 7 Sending messages 69CallPilot Reference GuidePlacing a call with Thru-DialWith Thru-Dial you can call another number while you are logged on

Contents 7CallPilot Reference GuideChapter 8Call Forwarding your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

70 Chapter 7 Sending messagesNN40090-100NN40090-100To search the Company Directory while placing a Thru-Dial callIf you enter a name instead of a numb

71CallPilot Reference GuideChapter 8Call Forwarding your callsYou can call forward your calls if you want your calls to go to CallPilot immediately, w

72 Chapter 8 Call Forwarding your callsNN40090-100NN40090-1006 Press ⁄ to turn Call Forward on or off.• If Call Forward is on, the voice prompt says“C

Chapter 8 Call Forwarding your calls 73CallPilot Reference GuideTo turn Call Forward with CLID on or offCall Forward on Busy overrides CLIDIf your dis

74 Chapter 8 Call Forwarding your callsNN40090-100NN40090-100

75CallPilot Reference GuideChapter 9Transferring callsThis chapter describes transferring calls and explains:• Transferring calls to a CallPilot mailb

76 Chapter 9 Transferring callsNN40090-100NN40090-100Transferring a mailbox owner’s call to their mailboxYou can transfer a mailbox owner’s call to th

Chapter 9 Transferring calls 77CallPilot Reference GuideAbout Outbound TransferYou can set up Outbound Transfer to transfer a caller who reaches your

78 Chapter 9 Transferring callsNN40090-100NN40090-100› or TONEto recognize dial tone (behind PBX). The Recognize Dial Tone special character appears a

Chapter 9 Transferring calls 79CallPilot Reference GuideSetting up Outbound TransferTo set up Outbound Transfer to a phone number1 Press ≤·°⁄.Follow t

8 ContentsNN40090-100NN40090-100Chapter 13CallPilot tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80 Chapter 9 Transferring callsNN40090-100NN40090-100To set up Outbound Transfer to an extension1 Press ≤·°⁄.Follow the voice prompts or the display b

Chapter 9 Transferring calls 81CallPilot Reference GuideTurning Outbound Transfer on or offYou can turn Outbound Transfer on or off at any time after

82 Chapter 9 Transferring callsNN40090-100NN40090-100Optimizing Outbound TransferWhen CallPilot transfers a call to an external telephone number using

83CallPilot Reference GuideChapter 10Off-premise Message NotificationThis chapter describes how to set up and change Off-premise Message Notification

84 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-100Off-premise Message Notification parametersYou can set up the parameters for Off-p

Chapter 10 Off-premise Message Notification 85CallPilot Reference Guide2 If you use the CallPilot interface:• Press °fi to open the Mailbox Tools• Pres

86 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-10010 Enter the time when Off-premise Message Notification is to stop. This is a four

Chapter 10 Off-premise Message Notification 87CallPilot Reference GuideTo set up Off-premise Message Notification to an extension1 Press ≤·°⁄.Follow t

88 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-10011 Press AM or ⁄or Press PM or ¤.12 Press OK or £ to accept the stop time.13 Press

Chapter 10 Off-premise Message Notification 89CallPilot Reference GuideSetting up Off-premise Message Notification to a pager numberExample of a desti

9CallPilot Reference GuideChapter 1Getting startedAbout this guideThe CallPilot Reference Guide provides information on how to use CallPilot features

90 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-1004 Press PAGER or ‹ to select a pager number destination.5 Enter the destination pa

Chapter 10 Off-premise Message Notification 91CallPilot Reference GuideTo set up Off-premise Message Notification to more than one destinationYou can

92 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-1008 Press AM or ⁄or Press PM or ¤.9 Press OK or £ to accept the start time.10 Enter

Chapter 10 Off-premise Message Notification 93CallPilot Reference GuideChanging Off-premise Message NotificationYou can change the parameters and dest

94 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-1002 If you use the CallPilot interface:• Press °fi to open the Mailbox Tools• Press N

Chapter 10 Off-premise Message Notification 95CallPilot Reference GuideTo change the destination from phone to another destination1 Press ≤·°⁄.Follow

96 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-1008 Press NEXT or £ to continueorpress CHNG or ⁄ to change the destination, and repe

Chapter 10 Off-premise Message Notification 97CallPilot Reference GuideTo change the destination from pager to phone or extension1 Press ≤·°⁄.Follow t

98 Chapter 10 Off-premise Message NotificationNN40090-100NN40090-100To change the destination from phone or extension to pager9 Press CHNG or ⁄ to cha

Chapter 10 Off-premise Message Notification 99CallPilot Reference Guide6 Enter the pager number and press OK or £ to continue.7 Press OK or £ to accep