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Nortel Communication Server 1000Nortel Communication Server 1000 Release 4.0IP PhonesDescription, Installation, and OperationDocument Number: 553-3001

Page 10 of 302 Contents 553-3001-368 Standard 4.00 February 2005Appendix B: IP Phone diagnostic utilities . . . . . . 263Contents . . . . . . . . .

Page 100 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Note 1: The IP Phone 2004 can support a primary (S1) and second

Nortel Networks IP Phone 2004 Page 101 of 302IP Phones Description, Installation, and OperationManual CfgVOICE VLAN ID: 1234Note: The VOICE VLAN ID

Page 102 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005The IP Phone 2004 registers with the TPS and if needed, will be

Nortel Networks IP Phone 2004 Page 103 of 302IP Phones Description, Installation, and OperationNote: For all IP static assignments, your system admi

Page 104 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Procedure 20Disabling Auto Negotiate and enabling Full Duplex mo

Nortel Networks IP Phone 2004 Page 105 of 302IP Phones Description, Installation, and OperationReinstalling an IP Phone 2004 You can reinstall an ex

Page 106 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Replacing an IP Phone 2004 Procedure 23Replacing an IP Phone 200

Page 107 of 302IP Phones Description, Installation, and Operation120IP PhoneKey Expansion Module (KEM)ContentsThis section contains information on the

Page 108 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005Note: The IP Phone 2004 can also have up to 48 additional

IP Phone Key Expansion Module (KEM) Page 109 of 302IP Phones Description, Installation, and Operation• A desk-mount bracket and structural baseplate

Page 11 of 302IP Phones Description, Installation, and Operation16About this documentThis document is a global document. Contact your system supplier

Page 110 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005ConfigurationThe IP Phone KEM must be configured in LD 11

IP Phone Key Expansion Module (KEM) Page 111 of 302IP Phones Description, Installation, and OperationKEY xx aaa yyyy (cccc or D) zz..zTelephone func

Page 112 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005Key number limits that can be assigned are as follows:0-7

IP Phone Key Expansion Module (KEM) Page 113 of 302IP Phones Description, Installation, and OperationOn the M3903, keys 4-15 are blocked. No feature

Page 114 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005InstallationThe IP Phone KEM mounts on the right side of a

IP Phone Key Expansion Module (KEM) Page 115 of 302IP Phones Description, Installation, and OperationThe IP Phone KEM connects to the IP Phone 2002

Page 116 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 20053 Press the IP Phone KEM and IP Phone firmly together unti

IP Phone Key Expansion Module (KEM) Page 117 of 302IP Phones Description, Installation, and OperationWhen the three phases complete successfully, yo

Page 118 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005error message displays to alert the administrator that the

IP Phone Key Expansion Module (KEM) Page 119 of 302IP Phones Description, Installation, and OperationFirmwareThe IP Phone KEM firmware is not downlo

Page 12 of 302 About this document553-3001-368 Standard 4.00 February 2005Applicable systemsThis document applies to the following systems:• Communic

Page 120 of 302 IP Phone Key Expansion Module (KEM)553-3001-368 Standard 4.00 February 2005

Page 121 of 302IP Phones Description, Installation, and Operation182Nortel Networks IP Softphone 2050ContentsThis section contains information on the

Page 122 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005• Procedure 28, “Installing the IP Softphone 2050 on your PC

Nortel Networks IP Softphone 2050 Page 123 of 302IP Phones Description, Installation, and Operation• Nortel Networks Universal Serial Bus (USB) Head

Page 124 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005For more information on the IP Line application, refer to IP

Nortel Networks IP Softphone 2050 Page 125 of 302IP Phones Description, Installation, and OperationThe VoIP application is comprised of the followin

Page 126 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Graphical User InterfaceFigure 12 on page 130 shows the Prim

Nortel Networks IP Softphone 2050 Page 127 of 302IP Phones Description, Installation, and OperationProgrammable line DN/feature keysSix programmable

Page 128 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Answer keyPress the Answer key to answer or make a call. The

Nortel Networks IP Softphone 2050 Page 129 of 302IP Phones Description, Installation, and OperationServices keyPress the Services key to connect to

About this document Page 13 of 302IP Phones Description, Installation, and OperationCS 1000M systems. Table 1 lists each Meridian 1 system that supp

Page 130 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 12IP Softphone 2050 Primary User Interface with trays

Nortel Networks IP Softphone 2050 Page 131 of 302IP Phones Description, Installation, and OperationThe Local Directory Quick Access Trays (see Figur

Page 132 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005The System Tray Interface displays the current six DN/featur

Nortel Networks IP Softphone 2050 Page 133 of 302IP Phones Description, Installation, and OperationFigure 15IP Softphone 2050 combo trayDialpadFeatu

Page 134 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 16Feature key indicating ringing with flashing red ba

Nortel Networks IP Softphone 2050 Page 135 of 302IP Phones Description, Installation, and OperationFigure 17Feature key indicating hold with flashin

Page 136 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 18Feature key indicating off-hook (dialing/answer) wi

Nortel Networks IP Softphone 2050 Page 137 of 302IP Phones Description, Installation, and OperationFigure 19IP Softphone 2050 local directory quick

Page 138 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 20IP Softphone 2050 system trayExit the IP Softphone

Nortel Networks IP Softphone 2050 Page 139 of 302IP Phones Description, Installation, and OperationNote: If you attempt to configure anything other

Page 14 of 302 About this document553-3001-368 Standard 4.00 February 2005ConventionsTerminologyIn this document, the following systems are referred

Page 140 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Key number assignmentsThe IP Softphone 2050 has six keys tha

Nortel Networks IP Softphone 2050 Page 141 of 302IP Phones Description, Installation, and OperationNote: In normal operation, the language chosen fr

Page 142 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Operating parametersThe operating parameters for the IP Soft

Nortel Networks IP Softphone 2050 Page 143 of 302IP Phones Description, Installation, and Operation— Contrast adjustment— Display diagnostics— Key c

Page 144 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 20056 Run the IP Softphone 2050 Configuration Utility.End of Pro

Nortel Networks IP Softphone 2050 Page 145 of 302IP Phones Description, Installation, and OperationOperationServices menuThe Services features contr

Page 146 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005LanguageTo select the display language of the IP Softphone 2

Nortel Networks IP Softphone 2050 Page 147 of 302IP Phones Description, Installation, and OperationSelect a ring type from the sub-list displayed th

Page 148 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Volume controls — headset, ringerThe volume can be controlle

Nortel Networks IP Softphone 2050 Page 149 of 302IP Phones Description, Installation, and OperationSoft label key featuresThe four soft-labeled prog

About this document Page 15 of 302IP Phones Description, Installation, and OperationRelated informationThis section lists information sources that r

Page 150 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005If a feature requires a feature package that is not present

Nortel Networks IP Softphone 2050 Page 151 of 302IP Phones Description, Installation, and OperationAppearance of ten soft label keysUnder feature-ri

Page 152 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005When fewer than four soft label feature keys are configured,

Nortel Networks IP Softphone 2050 Page 153 of 302IP Phones Description, Installation, and OperationAfter the customer enters this information, the I

Page 154 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Jitter bufferThe jitter buffer of the IP Softphone 2050 is c

Nortel Networks IP Softphone 2050 Page 155 of 302IP Phones Description, Installation, and Operation802.1QThe IP Softphone 2050 uses 802.1P (priority

Page 156 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Frame sizeThe IP Softphone 2050 supports the following range

Nortel Networks IP Softphone 2050 Page 157 of 302IP Phones Description, Installation, and OperationProcedure 27Installing the USB Headset Adapter1 C

Page 158 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Procedure 28Installing the IP Softphone 2050 on your PC (New

Nortel Networks IP Softphone 2050 Page 159 of 302IP Phones Description, Installation, and Operation6 Select Start > Programs > Nortel Networks

Page 16 of 302 About this document553-3001-368 Standard 4.00 February 2005

Page 160 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 20055 Uninstall the current IP Softphone 2050 using the Add/Remo

Nortel Networks IP Softphone 2050 Page 161 of 302IP Phones Description, Installation, and OperationFigure 21 shows the opening screen of the Configu

Page 162 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Communications Server tabTable 23 provides a summary of all

Nortel Networks IP Softphone 2050 Page 163 of 302IP Phones Description, Installation, and OperationThe Node ID and TN must always be manually entere

Page 164 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 22Select Sound Devices tab

Nortel Networks IP Softphone 2050 Page 165 of 302IP Phones Description, Installation, and OperationAudio QualityThis slider allows the user to choos

Page 166 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005It is also possible that different calls within the same sys

Nortel Networks IP Softphone 2050 Page 167 of 302IP Phones Description, Installation, and OperationThe Element Manager web server resides on the Sig

Page 168 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005capabilities. This value can be created and modified only wi

Nortel Networks IP Softphone 2050 Page 169 of 302IP Phones Description, Installation, and OperationThe entry is a DWORD value and its values are:Qos

Page 17 of 302IP Phones Description, Installation, and Operation44Nortel Networks IP Phone 2001ContentsThis section contains information on the follow

Page 170 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Server Type tabSelect, for example, CS 1000 or Meridian 1, f

Nortel Networks IP Softphone 2050 Page 171 of 302IP Phones Description, Installation, and OperationFigure 24Server Type tab

Page 172 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Figure 25Advanced Audio tab

Nortel Networks IP Softphone 2050 Page 173 of 302IP Phones Description, Installation, and OperationUSB Headset Adapter tabTable 25 describes the set

Page 174 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005External Lamp Indication tabNote: The External Lamp is an op

Nortel Networks IP Softphone 2050 Page 175 of 302IP Phones Description, Installation, and OperationTo connect the External Lamp to the USB Headset A

Page 176 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Message Waiting Select one of the cadences to indicate when

Nortel Networks IP Softphone 2050 Page 177 of 302IP Phones Description, Installation, and OperationFigure 27External Lamp Indication tab

Page 178 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Listener IP tabThe Listener IP screen (see Figure 28 on page

Nortel Networks IP Softphone 2050 Page 179 of 302IP Phones Description, Installation, and OperationFigure 28Listener IP tab

Page 18 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005This section contains the following procedures:• Procedure 1, “Pr

Page 180 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005Running the IP Softphone 2050 for the first timeStart the IP

Nortel Networks IP Softphone 2050 Page 181 of 302IP Phones Description, Installation, and OperationChanging the TN of an existing IP Softphone 2050T

Page 182 of 302 Nortel Networks IP Softphone 2050553-3001-368 Standard 4.00 February 2005

Page 183 of 302IP Phones Description, Installation, and Operation230Nortel Networks Mobile Voice Client 2050ContentsThis section contains information

Page 184 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005• Procedure 34, “ Synchronizing a PDA with a desktop

Nortel Networks Mobile Voice Client 2050 Page 185 of 302IP Phones Description, Installation, and Operation• Hold, Goodbye, Answer, Volume Up, Volume

Page 186 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005• Dell Axim X3/X3i• Hewlett Packard® iPAQ® h5550/h555

Nortel Networks Mobile Voice Client 2050 Page 187 of 302IP Phones Description, Installation, and OperationNote: When the PDA is used in handsfree mo

Page 188 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005— contacts list the user can customize— programmable

Nortel Networks Mobile Voice Client 2050 Page 189 of 302IP Phones Description, Installation, and OperationFigure 29Starting the MVC 2050 from the Ma

Nortel Networks IP Phone 2001 Page 19 of 302IP Phones Description, Installation, and OperationFigure 1IP Phone 2001 Table 2IP Phone 2001 components

Page 190 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 30Call Handling screenDisplayThe display is lo

Nortel Networks Mobile Voice Client 2050 Page 191 of 302IP Phones Description, Installation, and OperationSoft keys (self-labeled)There are four sof

Page 192 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 31File Menu screenRun-in-background Select Run

Nortel Networks Mobile Voice Client 2050 Page 193 of 302IP Phones Description, Installation, and OperationContactsSelect Contacts to launch the Cont

Page 194 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 32Keys menuHeadsetSelect Headset to answer an

Nortel Networks Mobile Voice Client 2050 Page 195 of 302IP Phones Description, Installation, and OperationGoodbyeSelect Goodbye to end a call. You c

Page 196 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 33Keys > Features screenMacrosSelect Macros

Nortel Networks Mobile Voice Client 2050 Page 197 of 302IP Phones Description, Installation, and OperationHelpSelect Help to access the MVC 2050 PDA

Page 198 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005DiagnosticsDiagnostics provides access to a list of m

Nortel Networks Mobile Voice Client 2050 Page 199 of 302IP Phones Description, Installation, and Operation• retractable toolbar• Message Waiting lig

Page 20 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Volume control bar Use the volume control bar to adjust the volum

Page 200 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 36Black skinFigure 37Blue skin

Nortel Networks Mobile Voice Client 2050 Page 201 of 302IP Phones Description, Installation, and OperationFigure 38Lime skinFigure 39Round skin

Page 202 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005IconsThe MVC 2050 Call Handling screen presents icon

Nortel Networks Mobile Voice Client 2050 Page 203 of 302IP Phones Description, Installation, and OperationFigure 40Call Handling screen icons (with

Page 204 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Menu Bar iconsMVC 2050 provides icons which can be us

Nortel Networks Mobile Voice Client 2050 Page 205 of 302IP Phones Description, Installation, and Operation• Copy• QuitSystem Input PanelTo access th

Page 206 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 41System Input using a transcriberUsing the MV

Nortel Networks Mobile Voice Client 2050 Page 207 of 302IP Phones Description, Installation, and OperationOperating parametersThe operating paramete

Page 208 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005OperationUse Procedure 37 to start MVC 2050.Procedure

Nortel Networks Mobile Voice Client 2050 Page 209 of 302IP Phones Description, Installation, and OperationPDA battery life can affect the MVC 2050 c

Nortel Networks IP Phone 2001 Page 21 of 302IP Phones Description, Installation, and OperationGoodbye key Press the Goodbye key to terminate an acti

Page 210 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005For details about synchronizing a PDA with a desktop

Nortel Networks Mobile Voice Client 2050 Page 211 of 302IP Phones Description, Installation, and Operation7 Select Install. The Install Wizard insta

Page 212 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 43Removing MVC 2050ConfigurationMVC 2050 has a

Nortel Networks Mobile Voice Client 2050 Page 213 of 302IP Phones Description, Installation, and OperationSettingsSelect Settings from the File menu

Page 214 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 44DHCP Setting on Server screen

Nortel Networks Mobile Voice Client 2050 Page 215 of 302IP Phones Description, Installation, and OperationFigure 45Assigning Server valuesConnection

Page 216 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Server connectedServer connected indicates that MVC 2

Nortel Networks Mobile Voice Client 2050 Page 217 of 302IP Phones Description, Installation, and OperationYou can enable Auto-Create to prevent conf

Page 218 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005For more information about the Hardware ID screen, se

Nortel Networks Mobile Voice Client 2050 Page 219 of 302IP Phones Description, Installation, and Operationserver. To establish the dialing rules and

Page 22 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Supported featuresThe IP Phone 2001 supports the following additi

Page 220 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 47Profiles screenWhen a new profile has been c

Nortel Networks Mobile Voice Client 2050 Page 221 of 302IP Phones Description, Installation, and OperationFollowing are descriptions of the events f

Page 222 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Audio QualityAudio quality is controlled from two scr

Nortel Networks Mobile Voice Client 2050 Page 223 of 302IP Phones Description, Installation, and OperationUse the following procedure to disable the

Page 224 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Figure 49Advanced Audio screen

Nortel Networks Mobile Voice Client 2050 Page 225 of 302IP Phones Description, Installation, and OperationSee Table 29 for more information about th

Page 226 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005Jitter BufferGlobal IP Sound NetEQ, bundled with MVC

Nortel Networks Mobile Voice Client 2050 Page 227 of 302IP Phones Description, Installation, and OperationListener IPUse the Listener IP screen to o

Page 228 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005To select an existing macro, tap the down arrow in th

Nortel Networks Mobile Voice Client 2050 Page 229 of 302IP Phones Description, Installation, and OperationContentsA list of the macro’s contents app

Nortel Networks IP Phone 2001 Page 23 of 302IP Phones Description, Installation, and Operation• Set-to-Set messaging• Context-sensitive soft keys• H

Page 230 of 302 Nortel Networks Mobile Voice Client 2050553-3001-368 Standard 4.00 February 2005WiFiActiveSync of a PDA with a PC can be accomplished

Page 231 of 302IP Phones Description, Installation, and Operation244Nortel Networks WLAN Handset 2210 and WLAN Handset 2211ContentsIntroduction . . .

Page 232 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Handsets. Any differences in operation

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 233 of 302IP Phones Description, Installation, and OperationFigure 51WLAN Handset 2210

Page 234 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Figure 52WLAN Handset 2211

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 235 of 302IP Phones Description, Installation, and Operation Table 31WLAN Handset compo

Page 236 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Supported featuresThe WLAN Handsets su

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 237 of 302IP Phones Description, Installation, and OperationDisplay characteristicsThis

Page 238 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Key numbers 17 - 31 support the featur

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 239 of 302IP Phones Description, Installation, and OperationKey 22 RNPNULRinging Number

Page 24 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Information Line displayAn IP Phone 2001 has a one-line informati

Page 240 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Package componentsTable 33 lists the p

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 241 of 302IP Phones Description, Installation, and OperationWLAN Handset Headset with n

Page 242 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005The following items must be ordered wi

Nortel Networks WLAN Handset 2210 and WLAN Handset 2211 Page 243 of 302IP Phones Description, Installation, and OperationPower supplies —WLAN Handse

Page 244 of 302 Nortel Networks WLAN Handset 2210 and WLAN Handset 2211553-3001-368 Standard 4.00 February 2005Before you beginBefore configuring a W

Page 245 of 302IP Phones Description, Installation, and Operation248SIP PhoneContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 246 of 302 SIP Phone553-3001-368 Standard 4.00 February 2005SIP Phones communicate with SIP-network components which reside on the Signaling Ser

SIP Phone Page 247 of 302IP Phones Description, Installation, and OperationSIP Phone featuresThe following is a list of features delivered through t

Page 248 of 302 SIP Phone553-3001-368 Standard 4.00 February 2005Installation and configuration overviewA SIP Phone must be installed and properly co

Page 249 of 302IP Phones Description, Installation, and Operation252Features overviewContentsIntroduction . . . . . . . . . . . . . . . . . . . . . .

Nortel Networks IP Phone 2001 Page 25 of 302IP Phones Description, Installation, and OperationSoft key label displayThe soft key label display area

Page 250 of 302 Features overview553-3001-368 Standard 4.00 February 2005Corporate DirectoryThe Corporate Directory feature extends the use of a syst

Features overview Page 251 of 302IP Phones Description, Installation, and Operationmore information about the Callers List feature, see Features and

Page 252 of 302 Features overview553-3001-368 Standard 4.00 February 2005

Page 253 of 302IP Phones Description, Installation, and Operation256Appendix A: SpecificationsContentsThis section contains information on the followi

Page 254 of 302 Appendix A: Specifications553-3001-368 Standard 4.00 February 2005Nortel Networks does not advise connecting a local power adapter in

Appendix A: Specifications Page 255 of 302IP Phones Description, Installation, and OperationEnvironmental specificationsTable 35 shows the environmen

Page 256 of 302 Appendix A: Specifications553-3001-368 Standard 4.00 February 2005

Page 257 of 302IP Phones Description, Installation, and Operation262Appendix A: 802.1Q VLAN descriptionContentsThis section contains information on th

Page 258 of 302 Appendix A: 802.1Q VLAN description553-3001-368 Standard 4.00 February 2005Note: 802.1Q functionality is supported only on the IP Phon

Appendix A: 802.1Q VLAN description Page 259 of 302IP Phones Description, Installation, and Operation• If 802.1Q is enabled, all frames transmitted b

Page 26 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Note: If you attempt to configure anything other than the permitt

Page 260 of 302 Appendix A: 802.1Q VLAN description553-3001-368 Standard 4.00 February 2005For more information, see the IP Softphone 2050 section: “Q

Appendix A: 802.1Q VLAN description Page 261 of 302IP Phones Description, Installation, and OperationAutomatic VOICE VLAN ID configurationAs part of

Page 262 of 302 Appendix A: 802.1Q VLAN description553-3001-368 Standard 4.00 February 2005

Page 263 of 302IP Phones Description, Installation, and Operation292Appendix B: IP Phone diagnostic utilitiesContentsThis section contains information

Page 264 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005The diagnostic utilities are available on the IP Phon

Appendix B: IP Phone diagnostic utilities Page 265 of 302IP Phones Description, Installation, and OperationPing and TraceRouteThe system administrato

Page 266 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005DHCP information processIn Remote Mode, the system ad

Appendix B: IP Phone diagnostic utilities Page 267 of 302IP Phones Description, Installation, and OperationProcedure 39Accessing the Network Diagnost

Page 268 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Tip: Press the Tracert soft key again to stop the rou

Appendix B: IP Phone diagnostic utilities Page 269 of 302IP Phones Description, Installation, and OperationRemote ModeWhen the IP Phone is registered

Nortel Networks IP Phone 2001 Page 27 of 302IP Phones Description, Installation, and OperationThe AC power adapter must be ordered separately if loc

Page 270 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Procedure 46Accessing Diagnostic Tools in Remote mode

Appendix B: IP Phone diagnostic utilities Page 271 of 302IP Phones Description, Installation, and OperationProcedure 48Changing the number of Pings1

Page 272 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Procedure 51Entering an IP address1 Scroll through th

Appendix B: IP Phone diagnostic utilities Page 273 of 302IP Phones Description, Installation, and Operation3 Press the OK soft key to return to the T

Page 274 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005IP StatisticsUse Procedure 56 to access the IP Stats

Appendix B: IP Phone diagnostic utilities Page 275 of 302IP Phones Description, Installation, and OperationQoS StatisticsUse Procedure 58 to access t

Page 276 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Network Diagnostic Utilities data display pagesData f

Appendix B: IP Phone diagnostic utilities Page 277 of 302IP Phones Description, Installation, and OperationFigure 55TraceRoute data display screenIn

Page 278 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Figure 56Ethernet Statistics data display pageIn Figu

Appendix B: IP Phone diagnostic utilities Page 279 of 302IP Phones Description, Installation, and OperationIP Networking StatisticsFigure 57 illustra

Page 28 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005For more information, and for information about previous versions

Page 280 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Figure 58DHCP information data display page1.Configur

Appendix B: IP Phone diagnostic utilities Page 281 of 302IP Phones Description, Installation, and OperationIn Figure 58,• NetworkDataValided = is EEP

Page 282 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005RTP/RTCP statisticsFigure 60 illustrates the data dis

Appendix B: IP Phone diagnostic utilities Page 283 of 302IP Phones Description, Installation, and OperationRemote Mode data display pagesThe followin

Page 284 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005TraceRouteFigure 62 illustrates the data displayed fr

Appendix B: IP Phone diagnostic utilities Page 285 of 302IP Phones Description, Installation, and OperationEthernet StatisticsFigure 63 illustrates t

Page 286 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005IP Networking StatisticsFigure 64 illustrates the dat

Appendix B: IP Phone diagnostic utilities Page 287 of 302IP Phones Description, Installation, and OperationRUDP statistics data display screen (TPS)F

Page 288 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005In Figure 66,• EndIP = endpoint IP address• PortID =

Appendix B: IP Phone diagnostic utilities Page 289 of 302IP Phones Description, Installation, and OperationFor detailed information about the NAT Tra

Nortel Networks IP Phone 2001 Page 29 of 302IP Phones Description, Installation, and Operation3 If an AC power adapter is required, ensure the corre

Page 290 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005Using CLI CommandsIDU commandsThe system-based IDU co

Appendix B: IP Phone diagnostic utilities Page 291 of 302IP Phones Description, Installation, and OperationTable 37 provides the output format of the

Page 292 of 302 Appendix B: IP Phone diagnostic utilities553-3001-368 Standard 4.00 February 2005• If the IDU command cannot retrieve the information

Page 293 of 302IP Phones Description, Installation, and Operation302IndexNumerics12-button dialpad, 187, 1903-port switchand 802.1Q header, 52, 260802

Page 294 of 302 Index553-3001-368 Standard 4.00 February 2005build number, 218CCaller IDIP Softphone 2050, 145Callers List, 250call features, 188Cal

Index Page 295 of 302IP Phones Description, Installation, and OperationDiagnostic utilitiescall server console-based, 263Command Line Interface (CLI

Page 296 of 302 Index553-3001-368 Standard 4.00 February 2005GG.711-64 A-law and U-law, 187, 226G.711 codec, 187, 188Gatewaydefault, 33, 62GIPS NetE

Index Page 297 of 302IP Phones Description, Installation, and OperationIP Phone 2002, 114user ID, 41, 72IP Phone 2002 keysreserved, 26, 55IP Phone 2

Page 298 of 302 Index553-3001-368 Standard 4.00 February 2005local power, 253loss concealment, 223, 226Loss PlanIP Softphone 2050, 153MMAC address,

Index Page 299 of 302IP Phones Description, Installation, and OperationPersonal Digital AssistantPDA, 184Personal Directory, 250Personal settings, 1

Page 3 of 302IP Phones Description, Installation, and Operation4Revision historyFebruary 2005Standard 4.00. This document is up-issued to support the

Page 30 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Static IP address assignmentDuring the installation, the IP Phone

Page 300 of 302 Index553-3001-368 Standard 4.00 February 2005Ring typeIP Softphone 2050, 146roaming/handover, 230Router address, 41, 72, 103Run-in-b

Index Page 301 of 302IP Phones Description, Installation, and OperationSystem Input Panel, 205Block Recognizer, 205default, 205icon, 205Keyboard, 20

Page 302 of 302 Index553-3001-368 Standard 4.00 February 2005WLAN Handset2210, 2312211, 231components and functions, 235dedicated keys, 238descripti

Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date PublishNortel Communication Serve

Nortel Networks IP Phone 2001 Page 31 of 302IP Phones Description, Installation, and OperationFor more information on how to set up DHCP servers for

Page 32 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 20055 Power the IP Phone 2001 using either the Power over Ethernet or

Nortel Networks IP Phone 2001 Page 33 of 302IP Phones Description, Installation, and Operationa. If local power is used, plug the AC power transform

Page 34 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 20059 Enter the information for the primary Connect Server (S1) and t

Nortel Networks IP Phone 2001 Page 35 of 302IP Phones Description, Installation, and Operation10 If 802.1Q is not required, select 0-No and go to st

Page 36 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005The IP Phone 2001 registers with the Terminal Proxy Server (TPS)

Nortel Networks IP Phone 2001 Page 37 of 302IP Phones Description, Installation, and Operation5 Power the IP Phone 2001 using either the Power over

Page 38 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005— the S2 node IP address of the IP line node— the S2 action— the

Nortel Networks IP Phone 2001 Page 39 of 302IP Phones Description, Installation, and Operation10 If 1-Ma is selected, then the following VOICE VLAN

Page 4 of 302 Revision history 553-3001-368 Standard 4.00 February 2005

Page 40 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005The IP Phone 2001 registers with the TPS and, if needed, begins t

Nortel Networks IP Phone 2001 Page 41 of 302IP Phones Description, Installation, and OperationFull Duplex modeIn the Configuration menu, Auto Negoti

Page 42 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 20055 When the Speed option appears, select one of the following:• 0

Nortel Networks IP Phone 2001 Page 43 of 302IP Phones Description, Installation, and OperationProcedure 6Changing the TN of an existing IP Phone 200

Page 44 of 302 Nortel Networks IP Phone 2001553-3001-368 Standard 4.00 February 2005Replacing an IP Phone 2001 Procedure 7Replacing an IP Phone 2001

Page 45 of 302IP Phones Description, Installation, and Operation76Nortel Networks IP Phone 2002ContentsThis section contains information on the follow

Page 46 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005IntroductionThis section explains how to install and maintain the

Nortel Networks IP Phone 2002 Page 47 of 302IP Phones Description, Installation, and OperationFigure 4IP Phone 2002

Page 48 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Table 6IP Phone 2002 components and functions (Part 1 of 4)Compon

Nortel Networks IP Phone 2002 Page 49 of 302IP Phones Description, Installation, and OperationServices Press the Services key to access the followin

Page 5 of 302IP Phones Description, Installation, and Operation10ContentsAbout this document . . . . . . . . . . . . . . . . . . . . . . . 11Subject

Page 50 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Hold Press the Hold key to put an active call on hold. Press the

Nortel Networks IP Phone 2002 Page 51 of 302IP Phones Description, Installation, and OperationSupported featuresThe IP Phone 2002 supports the follo

Page 52 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005• Password Administration• Virtual office•Branch Office• switch t

Nortel Networks IP Phone 2002 Page 53 of 302IP Phones Description, Installation, and Operation• soft key label• information lineFigure 5 on page 53

Page 54 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Soft key label displayThe soft-key label display area displays a

Nortel Networks IP Phone 2002 Page 55 of 302IP Phones Description, Installation, and OperationKey number assignments at the Call Server are aligned

Page 56 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Package componentsThe following information applies to Phase II I

Nortel Networks IP Phone 2002 Page 57 of 302IP Phones Description, Installation, and OperationFor more information, and for information about previo

Page 58 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Procedure 9Pre-installation checklist1 Ensure there is one IP Pho

Nortel Networks IP Phone 2002 Page 59 of 302IP Phones Description, Installation, and OperationFirst-time installationIP address assignmentsDuring th

Page 6 of 302 Contents 553-3001-368 Standard 4.00 February 2005Removing an IP Phone 2001 from service . . . . . . . . . . . . . . . . . . . . . . 44N

Page 60 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Go to Procedure 11, “Installing an IP Phone 2002 for the first ti

Nortel Networks IP Phone 2002 Page 61 of 302IP Phones Description, Installation, and OperationFigure 6). The other end of the CAT5 Ethernet cable pl

Page 62 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 20055 Power the IP Phone 2002 using either the Power over Ethernet or

Nortel Networks IP Phone 2002 Page 63 of 302IP Phones Description, Installation, and Operation9 Enter the information for the primary Connect Server

Page 64 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 200510 If 802.1Q is not required, select 0-No and go to step 16; othe

Nortel Networks IP Phone 2002 Page 65 of 302IP Phones Description, Installation, and Operation16 Enter the following information provided by your sy

Page 66 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005a. Connect one end of the handset cord to the handset jack on the

Nortel Networks IP Phone 2002 Page 67 of 302IP Phones Description, Installation, and OperationFigure 7IP Phone 2002 Ethernet network interface conne

Page 68 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005a. If local power is used, plug the AC power transformer into the

Nortel Networks IP Phone 2002 Page 69 of 302IP Phones Description, Installation, and OperationNote 1: The IP Phone 2002 can support a primary (S1) a

Contents Page 7 of 302IP Phones Description, Installation, and OperationFirst-time installation . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 70 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 200511 Enter a valid value, and press OK.The IP Phone 2002 is configu

Nortel Networks IP Phone 2002 Page 71 of 302IP Phones Description, Installation, and OperationThe IP Phone 2002 registers with the TPS and, if neede

Page 72 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005Startup sequenceWhen an IP Phone 2002 is connected to the network

Nortel Networks IP Phone 2002 Page 73 of 302IP Phones Description, Installation, and Operationsupports Auto Negotiate and it selects the best speed

Page 74 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 2005— Link: UP— Duplex: Full— Speed: 10 (Mb) or 100(Mb)— Auto-Nego Ca

Nortel Networks IP Phone 2002 Page 75 of 302IP Phones Description, Installation, and Operation5 Select the Clear soft key to clear the existing TN.

Page 76 of 302 Nortel Networks IP Phone 2002553-3001-368 Standard 4.00 February 20052 In LD 11, OUT the TN.End of Procedure

Page 77 of 302IP Phones Description, Installation, and Operation106Nortel Networks IP Phone 2004 ContentsThis section contains information on the foll

Page 78 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005IntroductionThis section explains how to install and maintain the

Nortel Networks IP Phone 2004 Page 79 of 302IP Phones Description, Installation, and OperationFigure 8IP Phone 2004 Table 10IP Phone 2004 components

Page 8 of 302 Contents 553-3001-368 Standard 4.00 February 2005Changing the TN of an existing IP Softphone 2050 .. . . . . . . . . . . . . . 181Remov

Page 80 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Message Waiting Light/Incoming Call IndicatorThe Message Waiting

Nortel Networks IP Phone 2004 Page 81 of 302IP Phones Description, Installation, and OperationServices Press the Services key to access the followin

Page 82 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Quit Press the Quit key to end an active application. Pressing th

Nortel Networks IP Phone 2004 Page 83 of 302IP Phones Description, Installation, and OperationSupported featuresThe IP Phone 2004 supports the foll

Page 84 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005• Password Administration• Virtual office•Branch Office• switch t

Nortel Networks IP Phone 2004 Page 85 of 302IP Phones Description, Installation, and Operation• soft key label• information lineFigure 9 on page 85

Page 86 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Soft key label displayThe soft key label display area displays a

Nortel Networks IP Phone 2004 Page 87 of 302IP Phones Description, Installation, and OperationDedicated keysTable 11 describes the telephone assignm

Page 88 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Package componentsThe following information applies to Phase II I

Nortel Networks IP Phone 2004 Page 89 of 302IP Phones Description, Installation, and OperationTable 12 lists the IP Phone 2004 package components a

Contents Page 9 of 302IP Phones Description, Installation, and OperationSIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 90 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005For more information, and for information about previous versions

Nortel Networks IP Phone 2004 Page 91 of 302IP Phones Description, Installation, and Operation3 If an Ac power adapter is required, ensure the corre

Page 92 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005Static IP address assignmentDuring the installation, the IP Phone

Nortel Networks IP Phone 2004 Page 93 of 302IP Phones Description, Installation, and OperationGo to Procedure 19, “Installing an IP Phone 2004 for t

Page 94 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005port located on the back of the telephone (identified with a LAN

Nortel Networks IP Phone 2004 Page 95 of 302IP Phones Description, Installation, and Operation9 Enter the information for the primary Connect Server

Page 96 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 200510 If 802.1Q is not required, select 0-No and go to step 16; othe

Nortel Networks IP Phone 2004 Page 97 of 302IP Phones Description, Installation, and Operation16 Enter the following information provided by your sy

Page 98 of 302 Nortel Networks IP Phone 2004553-3001-368 Standard 4.00 February 2005a. Connect one end of the handset cord to the handset jack on the

Nortel Networks IP Phone 2004 Page 99 of 302IP Phones Description, Installation, and Operationa. If local power is used, plug the AC power transform