Avaya CPSEE_TSP500 Bedienungsanleitung Seite 12
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Chapter 1 Overview
Page 1-4 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Introduction to the CPSEE_TSP500
The CPSEE_TSP500 Call Processing System combines predictive dialing
with voice recognition techniques and information processing. The
CPSEE_TSP500 currently supports 1152 ports domestically and 1200 ports
internationally, and can be delivered in various configurations
The TSP 500 can support multiple inbound and outbound campaigns up to
ninety-six in total, depending on the adjunct, the actual usable number may be
less. Currently CPSEE_TSP500 supports forty campaigns and Gateway can
support up to sixty campaigns.
The CPSEE_TSP500 distinguishes between busy signals, ring no answers,
number unobtainable tones, fax/modems, disconnects, human voice, and
recorded announcements (answering machines).
- CPSEE_TSP500 1
- User Guide 1
- Table of Contents 3
- Introduction to This Guide 10
- Document Conventions 11
- Chapter 1 Overview 12
- System Capacity 14
- TSP System Connections 16
- Chapter 2 TSP User Procedures 17
- Board in the TSP to shutdown 18
- Rebooting the CPSEE_TSP500 19
- To Exit the Admin_Terminal 20
- To Stop the CPSEE_TSP500 20
- Auto Booting the TSP 21
- • Logging Into TSP 23
- • The Main Menu 23
- • The TSP Configuration Menu 23
- Logging Into TSP 24
- The Main Menu 25
- Admin Terminal 26
- The TSP Configuration Menu 27
- Table 3-2: ISDN Options 29
- View ISDN Configurations 34
- Configuring the Syslog 35
- Select System Tools 36
- AgTrace_3073 37
- BoardInfo 37
- CAS Signals 37
- ISDN Trace 38
- View Trace File 38
- View the Trunks File 39
- Trunk Type 40
- Trunk Board Number 40
- Trunk Variant 40
- Trunk Wait for First Digit 41
- Trunk Wait for Digit 41
- Restarting Protocols 45
- Graceful Campaign Close 46
- Integrated Recording Feature 47
- Agentless Campaign - Feature 48
- Caller ID Name - Feature 50
- Personnel Ring Back - Feature 53
- New TUT FIles 55
- Billing Codes - Feature 57
- New Country - Feature 59
- Silent Coaching - Feature 60
- Bad Example: 62
- Good Example: 62
- Keyword Default 68
- Terminal 68
- New Commands 69
- • List of Commands 71
- List of Commands 73
- Syntax: call <span #> 74
- Table 5-1: Bug Traces 74
- CAPTURE_TNUM 75
- CAPTURE_TRK_AUD 75
- Option Description 76
- Previously disabled confer 78
- (See the “disable” command 78
- HTRUNK (ht) 79
- INBOUND (inb) 79
- Table 5-3: Install Flags 80
- LICENSE (lic) 81
- Category Description 82
- Installing Music-On-Hold 83
- OPTIONS (opt) 84
- Table 5-6: Option Flags 85
- POISSON 86
- Table 5-8: Poisson syntax 87
- QCHECK (qc) 88
- QMSG (qm) 92
- QPORT (qp) 93
- Recording Required 94
- Record 1 Minute Snippets 94
- Use Closing Threads 94
- Use VCE instead of ADI 94
- RECSTATE 95
- RECORD (rec) 96
- SHOW (sho) 97
- Table 5-17: show dstation 100
- Table 5-18: show errors 100
- Example: 101
- Command Description 103
- Column Description 104
- SILENCE_TIME 105
- SILENCE_DB 105
- SLOTS (sl) 106
- SPSTUFF (sp) 108
- STATUS (st) 108
- TONE_TIME 111
- TRSTUFF (tr) 111
- VOICE_LEAKAGE 113
- VOICE_LENGTH 113
- VOICE_NOISE 114
- VOICE_RATIO 114
- VOICE_TIME 114
- Common Directory 116
- Key Words of Dialing Rules 119
- ANSM_USETONE 120
- AREACODE_DIGITS 120
- AUTO_LOG 319 121
- DEFAULT_BILLING 122
- DEVICES_PER_THREAD 123
- INTRUSION_TONE 125
- IVR_TRUNKS 125
- LOCAL_AREACODE_00 125
- Only one area code can be 126
- LOCAL_AREACODE_<#> 126
- MONITOR_ONLY 127
- MONITOR_ASSIGN 127
- NAI_ZERO 127
- NUM_STATIONS 127
- NUM_TRUNKS 128
- OUTBOUND_DIGITAL_TRUNKS 128
- PAMD_METHOD 128
- RECEIVE_PORT 128
- REVERSE_STATIONS 128
- RNA_EXTEND_TIME 129
- RULE_0 through RULE_4 129
- THIRD_PARTY 130
- TONE_FREQ 450 130
- TRUNK_IDLE_TIME 132
- USE_SILENT_COACHING 132
- VOICE_ANSM_LENGTH 132
- WAIT_FOR_SUPERVISION 134
- Configuration Tool Overview 136
- Using the Configuration Tool 137
- Configuration Files 138
- NMS Downloadable 140
- Module (DLM) 140
- Line Codes 141
- Framing Types 141
- Card Type Selection 142
- Configuring the System 143
- Initialize Configuration 144
- Trunk Information 146
- Station Information 147
- Edit/View Configuration 148
- Card Information 149
- Displaying the Configuration 151
- Displaying Card Layout 152
- Saving a Configuration 152
- Warning! 153
- Download Configuration 154
- Restore Configuration 154
- CG 6500C-0L/8TE card 167
- Chapter 8 TSPLogger 175
- Overview 176
- Description 177
- Configuration 178
- SYSLOG_NAME 179
- SYSLOG Viewers 180
- TSP Control 181
- TspRelay 186
- Chapter 9 Intrusion Tone 189
- Overview: 190
- Implementing Intrusion Tone 191
- Using Intrusion Tone 192
- Chapter 10 TSP Lights 193
- The TSP Light Display 194
- • Mounting the External Drive 195
- Mounting the External Drive 197
- • Introduction 199
- Introduction 200
- RAM Disk 201
- Recording Server 201
- Disk Monitor Daemon 202
- Recording Resource Manager 202
- Appendix A Troubleshooting 207
- Common Questions 208
- Common Questions on Caller ID 209
- Instructions 210
- Manual dial 4-23 213
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