P0911642 Issue 02
5
4. Press
›
within five seconds of your login status changing.
5. Enter your new password and press
£
.
6. Enter your new password again and press
£
.
7. Repeat steps 1 to 3 to return to your original login status.
Change your
supervisor
agent password
Your Agent ID and password provide you with access to the queues. For this reason you
should keep your password confidential. You should also change your password on a
regular basis (approximately every 30 days).
Using a two-line display telephone
To change your supervisor agent password:
1. Press
ƒ·‚›
.
2. Enter your Agent ID number and press
OK
.
3. Enter your password and press
OK
.
The default password you enter to log in for the first time, or after your password has
been reset, is 0000. When you use the default password, Enterprise Edge 2.0 Call
Center forces you to change your password.
4. Press
OK
to accept supervisor agent status, or press
CHNG
to log in as an agent.
5. Press
IN
to log in to one or more queues.
Note
: If
IN
does not appear, you are already logged in to all the queues or there are
no queues available.
6. Press
CHNG
until the queue you want to log in to (All, or a number from 1 to 16)
appears on the display.
Note
: If there is only one queue available to log in to that you are assigned to, you
are automatically logged in to that queue.
7. Press
OK
.
8. Press
ADMIN
.
9. Enter your new password (from four to eight digits in length) and press
OK
.
10. Enter your new password again and press
OK
.
11. Press
®
.
Transfer calls
When you receive a call from someone who needs to talk to a specific person or has
been routed to the wrong queue, you can transfer the call. Do not use the Call Park
feature.
To transfer a call:
1. Press
ƒ‡‚
(or
TRANSFER
on two-line display telephones).
2. Enter the extension of the person or queue.
3. Press
®
(or
OK
on two-line display telephones).
Make Busy
After you have finished handling a call, Enterprise Edge 2.0 Call Center may be
programmed to wait a short time (called the Wrap period) before routing the next call to
you. During this time you can complete any paperwork required by the last call. If the
work resulting from a call requires extra time to complete, use the Make Busy Feature
Code to prevent Enterprise Edge 2.0 Call Center from routing another call to you. Do
not use the Do Not Disturb feature. You can activate Make Busy while a call is ringing
on your telephone. The call that was ringing on your telephone is placed back in the
queue.
Note
: It is recommended that you use the memory button with indicator instead
of
ƒ·‚°
.
(20 Seiten)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Kommentare zu diesen Handbüchern