Implementing the Avaya B5800 BranchGatewayRelease 6.118-603853Issue 5November 2011

Viewing the card contents...260A

4. Select File > Close Configuration.Using Provisioning and Installation Manager to deliver license filesto the branchesBefore you beginLicense fil

8. Click Next.9. On the Import Licenses Wizard page, choose one of the following:• To select a mapping file, click the Select Mapping File option butt

a) Click the Full execution option button.b) Click the Ignore Warnings check box to deselect it so that warnings are notignored during validation.15.

Note:The license file name is comprised of the host ID of the SD card followed by_HID.xml, for example 111306312781_HID.xml. The host ID is the Featu

9. Click OK.10. Select File > Save Configuration.Disabling unused trunksAbout this taskEach B5800 Branch Gateway trunk card provides a fixed number

Digital trunk clock sourceAbout this taskDigital trunks require the telephone system at each end of the trunk to share a clock signal toensure synchro

Setting a trunk clock quality settingAbout this taskProcedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation

Procedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation pane, click Line.3. For each line enter the prefix.

• International Prefix: 900• Country Code: 44Number Received Processing Resulting Number+441707362200 Following rule 1 above, the +is replaced with th

• See Changing the default codec selection on page 112. Use this procedure to set thepreferred order for codec negotiation. This can be done as a syst

Routing concepts...

7. Click OK.8. Select File > Save Configuration.The Send Configuration window appears and the Configuration Reboot Mode is setto Immediate. Do not

System tab field descriptionsName Range or Default DescriptionBranch Prefix Range = 0 to 999999999 This number is used toidentify the B5800 BranchGate

Name Range or Default Descriptionin order to check the status ofline. This setting controls thefrequency of the messageswhen the AvayaAura®Session Man

The Send Configuration window appears and the Configuration Reboot Mode is setto Immediate. Do not change the reboot mode.Automatic codec preference s

To see the Maximum SIP Trunk Sessions licensed for the system, in the leftnavigation pane, select PLDS License.6. Click OK.7. Select File > Save Co

Session Manager tab field descriptionsName DescriptionLine Number This value is automatically assigned byB5800 Branch Gateway and should beunique for

Name DescriptionNetwork Configuration These settings are fixed to TCP using sendand receive ports 5060.VoIP tab field descriptionsName Range or Defaul

Name Range or Default DescriptionDTMF Support Default = RFC2833 This setting is used to selectthe method by which DTMFkey presses are signaled tothe r

Name Range or Default Descriptionchange the characteristics ofthe session, for examplewhen the target of anincoming call or a transferdoes not support

The B5800 Branch Gateway system sends regular OPTION messages to both Avaya Aura®Session Manager lines in order to check their in-service or out-of-se

12 Implementing the Avaya B5800 Branch Gateway November 2011

Setting up outgoing call routingAbout this taskFor calls from extensions on the B5800 Branch Gateway system to other numbers within thenetwork, system

Short Code tab field descriptionsName DescriptionCode Enter the number dialed by users that shouldbe matched to this short code. Use Xwildcards for an

extension number. If there is no matching extension number, the call is targeted to anymatching system short code.Incoming calls to a branchIncoming c

Chapter 7: Initial configuration for aDistributed BranchThis chapter provides initial configuration tasks required for each B5800 Branch Gateway bran

# Description Section8 Set the branch prefix and localnumber length for the extensionnumbering.See Setting the branch prefix and localnumber length fo

# Description Section18 Create an entity link.• For Session Manager 6.1, see Creatingentity links on page 152.• For Session Manager 6.0, see Creatinge

license file names are based on the Feature Key (FK) serial number on the SD cards. See Creating a mapping file on page 129 for more information. Note

Deleting the PLDS license file from the branchProcedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation pane,

license files, you can create a mapping file for bulk distribution. See Creating amapping file on page 129 for more information.6. To send the license

1. Click the date/time icon and select the date and time you want thejob to run.2. In Time Zone drop-down box, select the appropriate time zone.• Clic

Chapter 1: OverviewThe Avaya B5800 Branch Gateway is a single-platform solution with multiple deployment options thatenable seamless, user-centric ac

Procedure1. Open a generic CSV text file.2. Enter the B5800 Branch Gateway IP address and corresponding license file namein the following format: <

Note:When Network Management is installed, this check box is checked by defaultand you are not able to administer the branch through Manager. To be a

7. Select File > Save Configuration.Digital trunk clock sourceAbout this taskDigital trunks require the telephone system at each end of the trunk t

When multiple trunks with the same setting are providing clock signals, trunks are used in theorder of slots 1 to 4 and then by port on each slot.The

Setting the trunk prefixesAbout this taskWhere a prefix has been implemented for outgoing calls, that same prefix needs to be addedto trunk settings.

1. If an incoming number (called or calling) starts with the + symbol, the + is replacedwith the International Prefix.2. If the Country Code has been

Administering a Session Manager line for each branchThis section provides the procedures required to configure a Session Manager line betweeneach bran

Procedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation pane, click System.3. Click the LAN1 or LAN2 tab as

3. Click the System tab.4. Set the following fields as appropriate:• Branch Prefix• Local Number Length• Proactive• ReactiveThese 4 fields are the key

Name Range or Default DescriptionLength should not exceed15 digits.Proactive Default = 60 seconds The B5800 Branch Gatewaysends regular SIP OPTIONmess

Branch user model at the same time. The extensions supported in the Centralized Branchuser model are SIP extensions only.Centralized solutionThe B5800

Procedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation pane, click System.3. Click the Telephony tab.4. Cl

operation and system capacities during the 30-day grace period that is in effect when thesystem is in License Error Mode because the license is not ye

5. Click OK.6. Click the VoIP tab.7. Click the Allow Direct Media Path check box to select this option.8. Click the Re-Invite Supported check box to s

Name DescriptionInactivity timeout (seconds) The default setting is 0. Keep the defaultsetting to maintain a persistent connectionwith Session Manager

Name Range or Default DescriptionG711 option is used as thesecond choice codec.• The Advanced option canbe used to manuallyconfigure the codecpreferen

Name Range or Default Descriptionalternately if possible withinthe network structure.• If enabled, connected callscan take routes other thanthrough th

Note:See Branch PSTN call routing examples on page 325 for information on routing back to thebranch for fallback alternate routes.Ideally the number

Short Code tab field descriptionsName DescriptionCode Enter the number dialed by users that shouldbe matched to this short code. Use Xwildcards for an

extension number. If there is no matching extension number, the call is targeted to anymatching system short code.Incoming calls to a branchIncoming c

Chapter 8: Session Manager ConfigurationThe Session Manager procedures in this chapter are for configuring Session Manager for the B5800Branch Gatewa

it can be configured to make and receive external calls via the central Avaya Aura®SessionManager. A combination of these methods can be used for PSTN

6. Create time ranges to control when different routing policies are used. See Creatingtime ranges on page 153.7. Add a routing policy. A routing poli

6. In the Managed Bandwidth Units field, accept the default setting.7. In the Total Bandwidth field, accept the default setting, blank8. In the Defaul

7. In the Notes field, enter a description to help identify this SIP entity, asappropriate.8. In the Adaptation drop-down box, select the adaptation t

5. In the SIP Entity 1 drop-down box, select the name of the Session Manager systemthat is at one end of the link.SIP Entity 1 must always be a Sessio

4. On the Routing Policies Details page, in the Name field, enter a name to describethis routing policy.5. For the Disabled check box, accept the defa

12. In the Routing Policies section, click the check box for the routing policy that wascreated for the branch.13. Click Select.14. If you need to spe

7. Add a routing policy. A routing policy consists of a selected SIP entity as itsdestination and a number of time ranges that define when the policy

8. In the IP Address Pattern field, enter an IP address pattern that matches the IPLAN address range.The * character can be used as a match-all wildca

9. In the Time Zone drop-down box, select the time zone for the location.10. For the Override Port & Transport with DNS SRV check box, accept the

This check box must be checked. If it is not checked, calls from the associated SIPEntity 2 will be denied by Session Manager.8. In the Notes field, e

Note:If you are going to use Network Management for centralized management of the B5800Branch Gateway system, Network Management (NM) 6.0, NM 6.0 SP2

Creating dial patternsA dial pattern is defined to direct calls prefixed with the branch prefix to each branch.1. On the System Manager console, in th

Creating a System Manager link to Network ManagementAbout this taskYou are able to use Avaya Aura® Session Manager Release 6.x, cut-through capability

f) In the Port field, enter 443.g) In the URI field, enter /cgi-bin/launch_products.pl.h) In the Order field, enter the order in which the access poin

Chapter 9: Voicemail operationThe B5800 Branch Gateway system uses its Embedded Voicemail by default. However, a number of othervoicemail options are

Configuring Modular MessagingAbout this taskThe B5800 Branch Gateway system can be configured to use Modular Messaging as itsvoicemail server.Procedur

8. In the Maximum Record Time field, use the up and down arrows to set themaximum recording length in seconds for recorded announcement and autoattend

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number and attempt to

to those calls.7. Click OK.8. Select File > Save Configuration.Embedded Voicemail for auto attendants andannouncementsIf Modular Messaging is used

Procedure1. Start Manager and connect to the B5800 Branch Gateway system.2. In the left navigation pane, right-click Auto Attendant and select New.3.

appropriate greeting is played to callers and followed by the Menu Optionsgreeting which should list the available actions.• Time Profile — defines ea

• Additional E1 Channels license• 120-day trial licenseB5800 Branch Gateway uses the Avaya Product Licensing and Delivery System (PLDS) tomanage licen

Recording promptsAbout this taskWhen a new auto attendant is created, a number of short codes are automatically added tothe system short codes table.

Transferring recordings to the system SD cardAbout this taskUse this procedure to manually copy the pre-recorded prompts and announcements onto thesys

Voicemail operation172 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 10: Extension administrationThis chapter provides the procedures to administer native and survivable extensions. When the B5800Branch Gateway

Enabling branch SIP extension supportAbout this taskBefore adding any SIP extensions, the B5800 Branch Gateway system must be enabled forSIP extension

SIP Registrar tab field descriptionsName Default DescriptionDomain Name Default = Blank This is the local SIP registrardomain name that will beneeded

Name Default Descriptionauto create matchingentries, the extension'sExtension Mode settingdefaults to Local (native)which is incorrect for acentr

Note:The full range of B5800 Branch Gateway user settings can be configured for anative extension. However the key settings are the Name and Extensio

that if you do not select this feature, the user's mailbox is not disabled.Messages can still be forward to their mailbox and recordings can be p

Name Default DescriptionDevice Type Default = Unknown SIPdeviceThis is an information fieldonly. If the configuration hasbeen loaded from a systemwith

provide the SIP connections between Avaya Aura®Session Manager and B5800 BranchGateway.Additional channels licensesThe PRI Universal (PRI-U) trunk car

Name Default Descriptionsystem using the Name andLogin Code configured forthe user within the B5800Branch Gatewayconfiguration. Forcentralized extensi

Survivable extensionsSurvivable extensions support SIP phones only. For a list of supported telephones, see Supported telephones on page 21. Voicemail

The B5800 Branch Gateway supports Session Manager 6.1 and Session Manager 6.0.Depending on the Session Manager version you are using, see one of the f

detects that connection to the Avaya Aura® Session Manager is available again, it dynamicallyregisters with it and switches back to normal operation.

Extension Type DialedNumberNotesSurvivable Survivable 8XXXX Dial the extension number as shown on thetarget extension. The call routing is done bythe

Session Manager 6.1 configuration required for survivableextension supportThe topics in this section provide the Session Manager 6.1 procedures requir

g. In the Password field, enter the password required to log into SystemManager for personal web configuration.h. In the Confirm Password field, enter

a. In the Primary Session Manager drop-down box, select the SessionManager instance that should be used as the home server for thecurrently displayed

i. In the Voice Mail Number field, enter the number used to access thevoicemail system.j. Check the Delete Endpoint on Unassign of Endpoint from User

1. On the System Manager console, in the left navigation pane, select Users >Manage Users.2. On the User Management page, click New.3. On the New U

right. They can be used in any order; however, if the capacity for a particular type of cardis exceeded, the card in the right-most slot will be disab

5. To add a postal address for this user, in the Address section, do the following:a. Click New.b. On the Add Address page, in the Name field, enter t

Note:Do not designate the B5800 Branch Gateway in this field. The B5800Branch Gateway address must be provided to the telephones throughthe settings

The list of registered users appears.2. To see the complete registration status of an individual user, click the check box forthe user you want to vie

11. Click OK.12. Select File > Save Configuration.The Send Configuration window appears and the Configuration Reboot Mode is setto Immediate. Do no

Name Default Descriptionthe B5800 BranchGateway system if theymatch existing extensionand user entries in theconfiguration. If acentralized (survivabl

10. In the Name field, enter the same user name used for the survivable extension loginto B5800 Branch Gateway.11. In the Extension field, enter the B

Name Default Descriptiondigital and IP extensions, thisvalue is fixed as On.Reset Volume After Calls Default = Off If selected, resets thephone's

Name Default DescriptionCurrently connected calls arenot affected by changes tothis settingForce Authorization Default = On If enabled, SIP devices ar

Name Default Descriptiontarget any matchingcentralized extension DIDand then any centralizedextension number beforechecking any alternativeroutes conf

During survivable mode, when registered to the B5800 Branch Gateway system, thephone is not able to obtain dial plan information from the Avaya Aura®

© 2011 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

• Trunk daughter cards — Most base cards can be fitted with a trunk daughter card tosupport the connection of trunks to the base card. The following t

• PSTN_VM_NUMThis sets the number dialed when the Message button is pressed and the phone is insurvivable mode. For example, a DID number for the Modu

The enterprise SIP domain. This must match a domain set in the Avaya Aura® domainssettings.• SIPREGPROXYPOLICYThis setting controls how the list of SI

SIP controller monitoringIt is important to understand that both the B5800 Branch Gateway system and the survivableextensions perform monitoring of th

from it. B5800 Branch Gateway only responds to this request if its Avaya Aura® SessionManager lines are out of service.• If the phone does not have a

9600 extension operationFeatures available during failoverThe following apply while an extension is in the process of failover to another SIP controll

• The message waiting indicator does not work and is switched off.• Voicemail may still be available using the PSTN_VM_NUM number configured in thesur

Feature Normal operation Survivability mode withB5800 Branch GatewayCall Management Yes (CM COR) Yes (Some restrictions canbe configured in the B5800B

Chapter 11: Managing license files withPLDSOverviewThe Avaya Product Licensing and Delivery System (PLDS) provides customers, AvayaPartners, distribu

Registering for PLDSProcedure1. Go to the Avaya Product Licensing and Delivery System (PLDS) Web site (https://plds.avaya.com).You will be redirected

Types of license activationTypes of activation include:• Regular activation: where license entitlements are activated to generate ActivationRecords.•

• Power supplies — The control unit has an internal power supply unit. Each externalexpansion module is supplied with an external power supply unit. A

Note:The Quick Activation automatically assumes that you want to activate all licenseentitlements on LAC and gives the option to remove line items an

• Group ID• License activation codeIn addition to these search criteria, PLDS also provides other additional advanced searchcriteria for searching lic

Tip:You can use a wildcard (%) character if you do not know the exact LAC you aresearching for. For example, if you enter AS0%, the system searches f

9. Perform the following steps to send an activation notification e-mail message:a) In the E-mail to field, enter e-mail addresses for any additional

Managing license files with PLDS214 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 12: Standalone SAL Gateway forremote serviceAvaya Global Services (AGS) uses the Secure Access Link (SAL) Gateway to provide remote delivery

Note:For B5800 Branch Gateway upgrades, you must access Manager that is installed ona PC or Network Management server that resides within the custome

• Your company name• Avaya Sold-to Number (customer number)• Your contact information, so that Avaya can contact you if there are questionsAvaya uses

Universal Install/SAL Registration Request FormYou can download this form from the Avaya support web site as follows:1. Go to the Avaya support Web si

Chapter 13: Additional installation andsystem proceduresThe following topics are provided in this chapter:•Switching Off an IP Office System on page

Telephone Native extensions Survivable extensionsBM32 (DSS)12402D2410D24203641 wireless3645 wireless3720 DECT R43725 DECT R44602IP4602SW4610IP4610SW46

• The shutdown process takes up to a minute to complete. When shutdown, the CPULED and the base card LEDs 1 and 9 (if trunk daughter card fitted) will

Shutting down the system using a system phoneAbout this taskTo shut down the system using a system phone, you must be administered as a System Phoneus

4. Enter your user name and password.5. In the Reboot window, do one of the following:• Select Immediate to reboot the system immediately.• Select Whe

Procedure1. Turn the B5800 Branch Gateway system off. See System shutdown on page 219.2. Remove the card or external expansion module. Note:The card s

Replacing a component with one of lower capacityAbout this taskIf you are replacing a component with one of the same type but with lower capacity, whe

Adding a new componentAbout this taskIf you are adding a new component to an available slot or port, when restarted the B5800Branch Gateway system wil

Swapping extension usersAbout this taskThis procedure explains how to swap extensions for two users. This example refers to User Aand User B which rep

configuration indicates the default associated user of the extension. It is not the extensionnumber of that port.Renumbering all extensions and usersA

Manager automatically propagates the number change to any hunt groups,incoming call routes, user buttons, bridged appearance buttons and callcoverage

changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com• Multiple Managers — If more than one c

Telephone Native extensions Survivable extensions96502 39650C2 3SMM2419608 49611G 49621G49641G4BM121Avaya1010/1020/1030/1040video conferencing units

Using the upgrade wizardAbout this taskBefore using the upgrade wizard, be sure you have a current backup of the systemconfiguration. See Creating a b

• Click the check box for Backup System Files if, before upgrading to the newsoftware, you want the current files in the System SD cards /primary fold

State Switch 1 Switch 2Open *40 *43Pulse *41 *44EXT O/P connectionsEXT O/P ports use a standard 3.5mm stereo jack plug for connection. The B5800 Branc

Example of BRI So8 module configurationThe ports on a BRI So8 module can be used for the connection of ISDN devices. Followingare examples of how to c

b) Configure incoming call route. The # is used here instead of "n" to avoidproblems with "Main". The minus sign means the number

To route an incoming video call on the PRI lines configured above to an So8 module requiresthe following:Procedure1. Create a dial short code that has

Characteristics Admin/Software and Hardware/Software• Country: USA• Language: English (USA)• Auto Answer: Yes• AllowDial: Yes• Allow User Setup: Yes•

This allows the application to create a network map and to raise an alarm when devicespreviously present do not respond.• Most SNMP manager applicatio

HP OpenView Network Node ManagerProcedure1. Copy the following MIB files to the application's MIB folder.MIB File Sourcerfc2737-entity-mib.mib sn

Castlerock SNMPc 5.1.6c and earlierProcedure1. Copy the following MIB files to the application's MIB folder. This folder is typicallyC:\Program F

• SoftConsole: is intended for telephone system operators or receptionists. It displaysdetails of calls and allows them to quickly see the status of t

3. In the SNMPv2-SMI.mib file find the definition of zeroDotZero and copy this to theclipboard.4. In the STANDARD.MIB file find the SNMPv2-SMI section

establish communication and then changed (at both the SNMP agent and managerends) for security.7. Click OK.8. Select File > Save Configuration to s

b) In the IP Address field, enter the IP address of the PC running the SNMPmanager application.c) In the Port field, enter the port on which the trap

Data bits 8 Stop Bits 1 Settings > Emulation TTYDTE cablesThese cables are used for system maintenance and diagnostics under Avaya guidance. Theyca

Erasing the configuration via debugAbout this taskThis procedure erases the system's configuration settings but does not alter the securitysettin

backup of the system configuration. See Creating a backup of the system configuration onpage 229 for more information.Procedure1. Attach the serial ca

Resetting the security settings to the default settingsAbout this taskThis procedure resets the systems security settings back to the default settings

2. Start the terminal program on your PC. Note:Ensure that the DTE port settings are configured as described in RS232 DTE portsettings on page 242. Wi

to a value in the 192.168.42.1 to 192.168.42.10 range. If this occurs it may be necessary toamend the BOOTP entry in Manager to match the address the

An OK response appears.10. Enter AT-DEBUG.The time and date and then the Hello> prompt appears to show the system isready to accept commands.11. To

Locale Language TelephonyPhoneDisplayApplications VoicemailManager SoftConsoleEmbeddedVoicemailVoicemail ProAustralia UKEnglishBelgium DutchBelgium Fr

11. Power on the control unit and press the escape key every second until you get aloader message. An example of this message is:P12 Loader 2.4CPU Rev

Press Duration(seconds)CPU LED Action SummaryOver 40 Flashing green None NoneAUX buttonThe AUX button is on the control unit. If the AUX button is pre

4. Edit the WAN port.Do not create a new WAN port. The WAN port is automatically detected. If a WANport is not displayed, connect the WAN cable, reboo

Chapter 14: SD card managementThere are two SD card slots on the control unit. They are labeled System SD and Optional SD.System SD card slot• An Ava

Warning:Memory cards should always be shut down before being removed when the system is running. Thoughthe card slot LEDs indicate when data is being

Procedure Description ManagerSystemStatusSystemPhoneMinutes Caution:This process will erase all existing fileson the card.Recreate onpage 257Create th

Booting from the SD cardsWhen being powered up, the control unit looks for a valid .bin binary file to load. It does thisusing the possible source bel

• The normal boot-up process of upgrading expansion module firmware does notoccur. If the File > Advanced > Upgrade command is used, only extern

any other method will remove the feature key used for B5800 Branch Gateway licensingfrom the card.These procedures are run on an SD card inserted in a

2. In the navigation panel, select System > Memory Cards > System SD.3. Click on the Format button at the bottom of the screen.The card is refor

Locale Language TelephonyPhoneDisplayApplications VoicemailManager SoftConsoleEmbeddedVoicemailVoicemail ProPeru LatinSpanishPoland Polish -• Locale:

Viewing the card contentsAbout this taskUsing Manager you can view the folders and files on the System SD card and the Optional SDcard.Procedure1. Sta

Procedure1. Start Manager.2. Select File > Embedded File Management.3. From the Select IP Office window, select the appropriate system.The file con

About restoring from the backup folderWhen you restore from the backup folder, you copy the contents of the backup folder on theSystem SD card to the

the process has been completed, the B5800 Branch Gateway system isrestarted.Restoring from the backup folder using a system phoneAbout this taskA user

Backing up to the Optional SD card using ManagerProcedure1. Start Manager.2. Select File > Embedded File Management.3. From the Select IP Office wi

2. Enter your B5800 Branch Gateway user login code.3. From the menu select Memory Card.4. Select Copy.The contents of the System SD card are copied to

takes a few seconds. When the process has been completed, the B5800 BranchGateway system is restarted.Restoring a configuration file from the Optional

Restoring software files from the Optional SD card using a systemphoneAbout this taskA user configured as a system phone user can perform this procedu

Method Description Location SoftwareFilesEmbeddedVoicemailPromptsUsing Manager onpage 268Using Manager, the contentsof the card are compared tothe fil

files. Depending on the files that need to be updated, this can take up to40minutes.Upgrading the SD card locallyAbout this taskYou can upgrade the SD

Details of courses can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be used to check course availability an

Procedure1. Insert the SD card into a card reader on the Manager PC. Note:Do not remove the SD card. Removing the SD card will interrupt the upgrade.2

Shutting down a memory card using ManagerProcedure1. Start Manager.2. Select File > Advanced > Memory Card Commands > Shutdown.3. In the Sele

Shutting down a memory card using System StatusProcedure1. Start System Status and access the status output.2. In the navigation panel select System.3

Starting up a card using the System Status applicationProcedure1. Start the System Status application and access the B5800 Branch Gateway statusoutput

SD card management274 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 15: Safety and regulatoryinformationSafety statementsThe B5800 Branch Gateway modules are intended to be installed by Service Personnel andit

• Do not use the telephone to report a gas leak in the vicinity of the leak.• Use only the power cord and batteries indicated in this manual.Lithium b

Trunk interface modulesTo ensure the validation of the approvals, only the following types of trunk interface cards mustbe fitted in the B5800 Branch

Port Name Port Description Port ClassificationExpansion ports Expansion Moduleconnector.SELVAudio port Connector for Music onHold.SELVExternal control

EMC caution for chinaRegulatory Instructions for UseAustraliaBRI interfaceDuring the configuration, ensure "000" emergency number is not bar

Documents you may need to consult are as follows:• Administering Avaya Aura® Session Manager, document number 03-603324• Avaya Integrated Management R

During the configuration, ensure "000" emergency number is not barred, by performing thefollowing:• Short Code: 000• Telephone No: 000;• Fun

ChinaRegulatory Instructions for UseImplementing the Avaya B5800 Branch Gateway November 2011 281

European Union• 999 and 112 calls must not be barred. Doing so will invalidate the approval.• All connections at the MDF shall be identifiable by suit

Port FIC SOC USOC Jack RENIPO500 PRI 1U,IPO500 PRI2U,IP400 PRI-T104DU9.BN,04DU9.DN,04DU9.IKN,04DU9.ISN6.0Y RJ48C NAIPO500 ATM4UIP400 ATM4UOL13A, OL13B

• Routed to a recorded announcement that can be administered by the customerpremises equipment (CPE) user• Routed to a dial prompt• This equipment ret

personnel may result in violation of the FCC rules. Qualified personnel may adjust gain settingsabove these levels only where:• Measurement is made to

Safety and regulatory information286 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Appendix A: Centralized deploymentexample call flowsThis appendix provides examples of call flows for a system that is configured in a centralizeddepl

Solution overviewThe Solution overview illustrates the store network.• CM-1 represents a Communication Manager used for features for the store phones.

Sunny dayThe first set of call flows are for sunny day. This is when all SIP endpoints have full connectivityacross the WAN back to the core and are r

Chapter 2: PlanningBefore you begin installing and configuring the B5800 Branch Gateway system, you should already havedetermined the implementation

Local PSTN dialing1 Store Phone calls local extension 9-755-1234.2 SM sends 9-755-1234 to CM for origination call processing.3 CM translates the call

Long distance and international1 Store Phone calls long distance number 9-011-912-2600-9000.2 SM sends 9-011-912-2600-9000 to CM for origination call

Incoming call1 Customer dials store extension 1-916-788-1234 (the branch phone number).2 B5800 Branch sends call to VDN 5000299 on CM via SM. Routing

reduced SIP feature set which does not support all sunny day features. In a rainy day inboundcall scenario, the process would be as follows: an inboun

2 B5800 Branch sends the call directly to all registered SIP stations in the huntgroup.A RTP Media is established between the Store Phone and the B580

A RTP Media stream is established between the Store Phone and the B5800Branch.Rainy dayImplementing the Avaya B5800 Branch Gateway November 2011 2

Centralized deployment example call flows296 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Appendix B: Avaya port matrix for B5800Branch Gateway and SIPphonesThis appendix provides example ingress and egress ports for B5800 Branch Gateway an

• Well known ports are those numbered from 0 through 1023.• Registered ports are those numbered from 1024 through 49151• Dynamic ports are those numbe

• Date flow 1: 172.16.16.14:1234 — 10.1.2.3:2345• Date flow 2: 172.16.16.14:1235 — 10.1.2.3:2345• Date flow 3: 172.16.16.14:1234 — 10.1.2.4:2345Data f

The trademarks, logos and service marks (“Marks”) displayed in thissite, the Documentation and Product(s) provided by Avaya are theregistered or unreg

Dial plan considerationsA uniform dial plan greatly simplifies configuration, management and phone calls within thenetwork branch sites. For example,

packet, up through the application layer, is examined. A stateful inspection firewall alsomonitors the state of the connection and compiles the inform

< TFTP Data packet (1..n), src port 4153, dstport 2421TFTP Acks (1..n), src port 2421, dst port4153Ingress ports for B5800 Branch Gateway and SIP p

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description9 50805-C TCP/HTTPB5800configaccessNo Open B5800ManagerYes B

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?DescriptionB5800SecSettingsAccessUnsecured. See50813.For a description

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description7 514 UDP/Syslog-CliYes Open SyslogServerNo, butcould beLog

Table column heading definitionsColumnheadingDescriptionDest Port Destination port — this is the layer-4 port number to which the connectionrequest is

• Email will not flow through the B5800 Branch Gateway in this example. See optionalsection for port 25.• An off-site DHCP server is used to supply IP

Port usage diagramPort usage diagramImplementing the Avaya B5800 Branch Gateway November 2011 307

In this diagram, direction of the arrow depicts call initiation. Data traffic will typically be 2-way.Avaya port matrix for B5800 Branch Gateway and S

Appendix C: B5800 Branch Gateway callflowsCalls from local extensions (i.e. deployed in Distributed branch model)1. Local phone to local phoneLocal ph

• 6-digit survivable extension numbers of which the first 3 digits are equal to the branchprefix e.g. 811250.• Dial 9 prefix for outgoing PSTN calls.•

Centralized phone A Avaya Aura core servers (including Session Manager and CM-FS) centralized phone B Note:The B5800 Branch Gateway is not involved

Calls to Centralized phones in normal mode (aka sunny day)1. From PSTN to centralized phone’s DID (LDN is associated with local B5800 Branch Gatewaytr

Centralized phone B5800 Branch Gateway B5800 Branch Gateway trunk (e.g. FXO, ISDN,SP SIP trunk) PSTN4. Centralized phone to headquarters or othe

Appendix D: PSTN example call flowDuring normal operation, calls made by a survivable extension are received by the Avaya Aura®SessionManager and pass

9. Route Pattern 11 routes the call to SIP Trunk Group Number 32. This connects theCommunication Manager Feature Server to the Avaya Aura®Session Mana

The difference between the two values needs to be greater than or equal to thedesired number of simultaneous SIP trunk connections.Configuring trunk-t

Configuring IP network regionsAn IP address map can be used for network region assignment. The network regionassignment can be used to vary behaviors

The ip-network-region form for Network Region 1 needs to be similarly configured. Networkregion 1 is for phones and servers as well as Session Manager

1. Enter the add signaling-group n command, where n is an available signaling groupnumber.2. Enter the following values for the specified fields and r

Configuring SIP trunk groupsNext, SIP trunk groups need to be added.1. Enter the add trunk-group n command, where n is an available trunk group number

central voicemail system, at each branch you have the option to still use the localEmbedded Voicemail for auto attendant operation and for announcemen

The trunk group 32 used for routing local PSTN calls from branch phones is similarlyconfigured.Configuring route patternsConfigure a route pattern to

Configuring AAR1. Enter the change aar analysis command to add an entry for the extension rangecorresponding to the branch survivable extensions2. Ent

Location specific ARS digit analysisLocation based analysis is used before global analysis. Using it we could apply rules that onlyapply to calls from

Route Pattern 3 is configured to use a Trunk Group that connects to the CommunicationManager Feature Server at the headquarters location for PSTN call

PSTN example call flow324 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Appendix E: Branch PSTN call routingexamplesEach B5800 Branch Gateway system can support its own external PSTN trunks. When deployed in anAvaya Aura®

In this example, the company wants all national and international calls made at the branch tobe routed to use the headquarter site's PSTN trunks.

3. Click 50: Main.Within the ARS window, the default 0N; short code that matches internationalnumbers currently routes those calls to any available tr

9. Click OK.10. Select File > Save Configuration.Branch PSTN overrideIn the example provided in Centralized call control on page 325, we configured

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number and attempt to

The Network Management offer is a suite of software applications that enable centralizedmanagement of the B5800 Branch Gateway system. It provides a s

to those calls.7. Click OK.8. Select File > Save Configuration.PSTN trunk fallbackIn branch scenarios where centralized call control and trunking (

issue is resolved. However, even if that is the case, it may be recommended to configurea headquarters PSTN number that can be dialed to report the Av

7. Click OK.8. Click OK.9. Double click on the existing default ARS that was reconfigured to send all branchnational and international calls to the Av

• The Alternate Route Wait Time is used for caller's whose priority is notsufficient to use the alternate route immediately. The default setting

Branch PSTN call routing examples334 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Appendix F: Recommended courses forAvaya B5800 Branch GatewaytrainingAvaya B5800 Branch GatewayTable 1: APSS – SMECType Code Course title Delivery Du

Unified CommunicationsTable 3: ACIS – Session Manager and System ManagerType Code Course title Delivery Duration(hours)FirstofferingUpdate ATU00180OE

Type Code Course title Delivery Duration(hours)FirstofferingNew ATI02445VEN Session Manager, CMand other Feature ServerAdministrationvILT 5 Dec 6Updat

Recommended courses for Avaya B5800 Branch Gateway training338 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

GlossaryCentralizedBranch user modelThis term describes aB5800 Branch Gateway deployment model wherecertain 9600 Avaya SIP phones can use the B5800 Br

Network assessment for VoIP requirementsB5800 Branch Gateway is a converged telephony system, that is it combines aspects oftraditional PABX telephone

Failback This term is used for the situation where a centralized extension that isworking with a survivability call controller detects that its normal

match those available from the headquarters system during normaloperation. See Rainy day.Tail-End-Hop-Off Part of mixed mode trunking, this describes

Tail-End-Hop-Off342 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 3: Installation requirementsThis chapter provides information about power supplies, cables, grounding and environmental and spacerequirements

Typical B5800 Branch Gateway System VAB5800 Branch Gateway system 230Individual Equipment VAAnalog 16 module 88Digital Station 16 module 34Digital Sta

systems using punch-block connectors. This type of installation should be performed byan experienced wiring technician.• Trunk connections — The major

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

Call type Voice compression channel usageIP device to non-IP device These calls require a voice compression channel for theduration of the call. If no

4 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Measuring channel usageThe B5800 Branch Gateway System Status Application can be used to display voicecompression channel usage. Within the Resources

Environmental requirementsThe planned location must meet the following requirements. If being installed into a racksystem, these are requirements for

Note:See Important safety instructions when using your telephone equipment on page 275 forbasic safety precautions to follow when using your telephon

External expansion modulesThe dimensions below are applicable to all external expansion modules.Space requirementsImplementing the Avaya B5800 Branch

Wall mounting space requirementsThe control unit can be wall mounted if not using any external expansion modules. A wallmounting kit is required in ad

Rack module positioningThe integral expansion ports on a control unit are located on the rear of the unit. An additional4 expansion ports can be added

Installation requirements46 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 4: Hardware and softwareinstallationAll hardware components should be turned off while they are installed and connected. Once the installatio

# Description Section8 Connect the external expansionmodules.See External expansion modules onpage 63.9 Connect the control unit andexternal expansion

• RJ45-RJ45 ethernet LAN cable• M4 cross-head screwdriver• Tools suitable for crimping a cable spade• If wall mounting, drills and tools for wall moun

ContentsChapter 1: Overview...13Branch user de

4. Ensure that anti-static protection measures areobservedEnsure that anti-static protection measures are observed at all times when handlingequipment

If the card contains any dynamic system files, for example SMDR records, they are temporarilybacked up by Manager and then restored after the card is

Note:For information about CSV files, see the Help available in the Managerapplication. From Manager, select Help > Contents. In the Manager Helpw

Property ValueAudio Format PCMLength Up to 90 seconds.Procedure1. Rename the music file holdmusic.wav.2. Using a card reader, copy the file into the /

Warning:• Correct anti-static protection steps should be taken before handling circuit boards.• Cards must never be added or removed from the control

Parts and equipment required• Base card (except the legacy card carrier)• Trunk daughter card• 3 stand-off pillars (these are supplied with the trunk

• PRI T1• Dual PRI T1• PRI 30 E1 (1.4)• Dual PRI E1• PRI 30 E1R2 RJ45• Dual PRI E1R2 RJ45• BRI-8 (UNI)• ANLG 4 UNI (US only)• VCM 4• VCM 8• VCM 16• VC

• 2 plastic stand-off pillars per card• Trunk cards are supplied with a replacement blanking plate which is not required.Tools required• 5mm Flat-blad

Warning:• Correct anti-static protection steps should be taken before handling circuit boards.• Cards must never be added or removed from the control

5. At this point apply pressure at the base of the front of the card to completeinsertion.6. Using a flat-bladed screwdriver secure the card.Wall moun

Adding music-on-hold files...529600 series

Hardware and software installation60 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Rack mountingThe B5800 Branch Gateway control unit and external expansion units can be rack mountedinto 19-inch rack systems. This requires a rack mou

• Important:Only the screws (M3 x 6mm) provided with the mounting kit should used to attach theHardware and software installation62 Implementing t

brackets to the control unit. As indicated in the diagram, the rack mounting bracket canbe used in several positions on the unit.External expansion mo

Parts and equipment required• External expansion module — each module is supplied with a suitable external powersupply unit and a 1m blue interconnect

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

External expansion modulesOn expansion modules, the ground point is a 4mm screw located towards the right on the rearof the module. On some older mo

• Cables of different types, for example trunk lines, phone extensions, ground and powerconnections, should be kept separate.• All cabling between bui

Connection type Protection device type RequirementExternal output switch ITWLinx towerMAX SCL/8(This device was previouslyreferred to as the Avaya146G

Analog phone barrier boxesWhere analog phone extensions are required in another building, phone barrier boxes andprotective earth connections must be

Disabling the Network Management administration feature for the branch...103Disabling unused trunks...

Main Building Barrier Box Secondary Building• Center screw — Connect tomain building protectiveground (or ground terminal ofBarrier Box Rack MountingK

5. Using 14AWG wire with green and yellow sleeve, connect one of the earthing pillarsto the buildings protective earth.6. Using 14AWG wire with green

progress. Details of the number of alarms are recorded and the time and date of the mostrecent alarms.• System MonitorThe B5800 Branch Gateway System

2. Select B5800 Branch Gateway Administration Suite.3. Double-click on setup.exe.4. Select the language you want to use for the installation process.T

Connecting the PC directly to the control unitAbout this taskThe default address for a B5800 Branch Gateway control unit LAN port is192.168.42.1/255.2

d) If there are no ping replies, enter ipconfig.The results should list the IP address settings of the Manager PC as requiredabove.e) If the IP addres

• If a configuration file is already present on the System SD card, it is loaded bythe B5800 Branch Gateway. If not, the B5800 Branch Gateway creates

LED DescriptionSystem SD• Green on = card present• Green flashing = card in use• Orange steady = reset imminent• Red flashing = card initializing or s

Trunk daughter card LEDsTrunk Daughter Card LEDs 9 to 12 UsageAll cards LED 9 is used for daughter card status:• Red on = error• Red slow flash = init

configuration the Manager user can view and alter. Manager is also used to upgrade the systemsoftware files.Procedure1. Select Start > Programs >

Creating locations...156Crea

• Extensions and users — A user is automatically created for each physical extensionport detected in the system. Users are assigned extension numbers

Important:Once the control unit has obtained IP address and DHCP mode settings, it retains thosesettings even if rebooted without a configuration fil

12. Reboot the system.Connecting the control unit to the networkAbout this taskOnce you have changed the B5800 Branch Gateway system default settings

5. In the Security Service User Login window, enter a user name and password of anaccount that has security configuration access to the B5800 Branch G

2. In the left navigation pane, click User.3. In the user list, click RemoteManager.4. On the User tab, do the following:a) In the Password field, ent

This section describes the process for 96x1 Series Phone SIP firmware download using theB5800 Branch Gateway. The procedure required to replace the H.

• SIP_CONTROLLER_LIST has to have the appropriate Avaya Aura® Session Manager IPaddress as a primary SIP server.• See Survivability settings on page 1

Procedure1. Start Manager and connect to the B5800 Branch Gateway.2. Select File > Advanced > Embedded File Management.3. Copy the configuration

4. In the list of users that is displayed, select the check box (on the left of each row)for the users to be rebooted. Note:Multiple users can be sele

Rebooting the phones by power cycling the phonesAbout this taskThis procedure can be performed in sunny day or rainy day conditions. The phones do not

B5800 Branch Gateway SAL-based alarming...217Universal Install/

Hardware and software installation90 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 5: Administration software suiteThe B5800 Branch Gateway administration software applications are installed on the installation PC. Theyare u

• If Manager is also installed and is running, select File > Advanced > SystemStatus.• Start a web browser and enter the IP address of the contr

3. In the Control Unit IP Address drop-down box, select the IP address of the controlunit you want to monitor.4. In the Password field, enter the appr

Administration software suite94 Implementing the Avaya B5800 Branch Gateway November 2011Comments? [email protected]

Chapter 6: Initial configuration for aCentralized BranchThis chapter provides initial configuration tasks required for each B5800 Branch Gateway bran

Centralized Branch configuration checklistUse this checklist to monitor your progress as you configure a B5800 Branch Gateway systemdeployed as Centra

# Description Section12 Add a second Session Manager linefor redundancy.See Avaya Aura Session Manager lineredundancy on page 118.13 Set up outgoing c

# Description Section20 Create a time range. For Session Manager 6.1 or 6.0, see Creating time ranges on page 153.21 Create a routing policy.• For Ses

Procedure1. See Activating license entitlements on page 209 to generate the licenses.2. Depending upon which method you want to use to deliver the act