
24 Documentation Roadmap (308665-15.2 Rev 00)
Troubleshooting
Nortel Networks provides several troubleshooting tools to isolate and solve problems. Click on any
of the following for a description:
Troubleshooting Routers
Nortel Networks routers come with troubleshooting tools that help you diagnose and remedy
router problems. This manual explains how to use those tools to:
• Display event messages.
• Display and change configuration settings and statistics.
• Use the
ping
command.
• Use the packet capture tool.
• Use inbound Telnet to access the Technician Interface.
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Configuring RMON and RMON2
RMON (Remote MONitoring) and RMON2 provide remote troubleshooting and monitoring
within a LAN segment and across an enterprise network.
• RMON provides statistics at the media access control (MAC) layer, allowing you to capture
real-time information across the entire network.
• RMON2 extends the scope of RMON beyond the MAC layer to provide statistics on network
and application layer traffic (layers 3 through 7 of the OSI model). By monitoring higher-layer
protocols, you can obtain an internetwork or enterprise-wide view of network traffic.
This manual describes how to configure RMON and RMON2 services on a Nortel Networks
router.
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Event Messages Database
The event messages database contains a description of all the messages that appear in BayRS
router event logs, except for Debug events. If you monitor the log file and see a message that you
do not understand, use the event code to query the event database for a description and a course of
action. Third-party network management software can also use the event code to retrieve
information from the database.
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Troubleshooting
Routers
RMON and RMON2 Event Messages BCC IP show
Commands
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