Avaya Communication Server 1000 Bedienungsanleitung

Avaya Communication Server 1000IP Deskphones FundamentalsRelease 7.6NN43001-368Issue 09.04October 2014

First-time installation... 192Configuring the Avaya

• If a global power supply is required, ensure you use the approved Avaya global power supply(model number NTYS17xxE6).• Ensure the latest IP Phone fi

Connecting the componentsUse Connecting the components on page 101 to connect the components for the IP Phone. See Figure 20: Avaya 1230 IP Deskphone

Figure 20: Avaya 1230 IP Deskphone connectionsa. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots onthe back

3. Connect the headset (optional):a. Plug the headset cord into the headset jack on the back of the IP Phone marked withthe headset symbol.b. Thread t

When you complete the IP Phone connection, you must connect the phone to the network. See Dynamic Host Configuration Protocol on page 340.Startup sequ

4. Enter the password at the password screen and press OK.A TN screen displays.To obtain the password, enter the nodePwdShow command in Business Eleme

Chapter 9: Avaya 1200 Series LCDExpansion ModuleContentsThis section contains the following topics:• Description on page 106•Features on page 110• Dis

The Avaya 1230 IP Deskphone can also support up to 48 additional line/feature keys using theSecond Page functionality with one or more LCD Expansion M

Configured LCDExpansion ModuleKeys Attached LCDExpansion ModulesDescription3 The first range (32 to 43) displayson the first LCD Expansion Module.The

Configured LCDExpansion ModuleKeys Attached LCDExpansion ModulesDescription3 12*3*1=36 3ranges1 The first range (32 to 43) appearson the first page of

Dialpad entry... 224Display charac

Configured LCDExpansion ModuleKeys Attached LCDExpansion ModulesDescriptionsecond LCD Expansion Module andthird range (56 to 67) appears onthe third L

ConfigurationUse LD 11 to configure the Avaya 1200 Series LCD Expansion Module.Table 22: LD 11—Configure the Avaya 1200 Series LCD Expansion ModulePro

Prompt Response DescriptionKEY <key> <keys conf data>/<CR<key> is the key number for the KEM + Key Offset entered atKEYOFST. Ente

Avaya 1200 Series LCD Expansion Module startupinitializationAfter you install and power up the LCD Expansion Module on the IP Phone, the LCD Expansion

but the call cannot be answered. The incoming call receives Call Forward No Answer (CFNA)treatment.Avaya 1220 IP DeskphoneThe Avaya 1220 IP Deskphone

Expansion Module does not have keys assigned until it is configured in LD 11. An error messagealerts the administrator that the hardware configuration

Note:There are two diagnostic modes. In one mode, you can answer an incoming call. In the othermode, you cannot answer the call.Enter the diagnostic m

LED testThe IP Phone and the LCD Expansion Module LEDs are configured to on. The display area is clear,including the DN feature key display areas. The

Chapter 10: Avaya 2050 IP SoftphoneContentsThis section contains the following topics:• Introduction on page 118• Description on page 119•Components o

• Upgrading the Avaya 2050 IP Softphone on your PC on page 168.• Removing Avaya 2050 IP Softphone (Version 1) on page 169.• Removing Avaya 2050 IP Sof

Redeploying an Avaya 1150E IP Deskphone... 256Replacing an Avaya 1150E IP Deskph

• user-selected ringer lets the PC speakers or the headset ring for incoming calls• choice of two window themes, as well as an Accessibility Interface

• Corporate Directory• Personal Directory• Redial List• Callers List• Password Administration• Virtual office• Branch Office• Call Recording• Active C

For more information about Avaya 2050 IP Softphone features and the Avaya 2050 IP SoftphoneExpansion Module, see Avaya 2050 IP Softphone User Guide, N

Figure 21: 2050 Call Control windowTable 25: Call Control window elements and functions on page 123 lists the elements and functionsof the Call Contro

Element FunctionVolume Use the volume keys to increase or decrease the headsetvolume.Mute Click the Mute key to listen to the receiving party withoutt

Element Function• Test Local Mode and Resume Local Mode (if Branch Office isconfigured)• Password Admin- Station Control PasswordDisplay characteristi

ON state until the feature key is pressed again. This cancels the enabled feature and turns the iconoff, returning the soft key label to its original

After you enter this information, the Avaya 2050 IP Softphone contacts the Node Master, whichselects a TPS with sufficient capacity to register the Av

Dual-tone MultifrequencyGIPS implements Dual-tone Multifrequency (DTMF) tones playing and sends in accordance to RFC2833. DTMF supports event numbers

QoSA combination of codec selection, jitter buffer and packet time, and the use of the DiffServ CodePoint (DSCP) of the network contributes to the end

Chapter 18: IP Deskphones with SIP software... 288Chapter 19: Features...

Verifying QoS settingsTrace utilities can be used to verify QoS settings. See Ethereal traces on page 131.QoS settingsThe IP Softphone Version 1 inclu

i2050QosSvc.exei2050QosSvc.exe provides QoS tagging to outgoing 2050 IP packets. When the Avaya 2050 IPSoftphone application opens a socket, the i2050

GXASThe Avaya 2050 IP Softphone Release 3.x supports GXAS, which enables the user to startapplications that are available on the GXAS server. You must

• Cached license on page 133• Evaluation period on page 133Check out licenseThe Avaya 2050 IP Softphone tries to obtain or checkout a license from a L

License typesThe following two types of licenses exist:• Upgrade licenses on page 134•Normal R3 licenses on page 134• Post-R3 licenses on page 134Upgr

• Microsoft Windows 2003 Server• Microsoft Windows 2000 (32 bit)• Microsoft Windows 2000 Server• Microsoft Windows Vista (32 and 64 bit)The Licensing

For FLEXnet Licensing and license management provided by Macrovision, go to http://www.macrovision.com/.Provisioning a License ServerThis following se

The Avaya Keycode Retrieval System (KRS) generates the keycode license file. You must registerfor access to KRS. Go to http://support.avaya.com/krs to

Starting the License Server ManagerUse one of the following options to start the License Server Manager:• Manual server on page 138•Configure as a ser

• You cannot modify the Host name SERVER line. A new keycode is required from Avaya if youare changing the Host name.The SERVER line specifies the hos

Record on Demand...  318G.722 codec support...

• Viewing the ServiceLog.log file on page 141• Viewing log files for Avaya 2050 IP Softphone clients on page 141• Viewing System Settings on page 142•

Figure 23: Config Services windowViewing the ServiceLog.log file1. Launch the lmtools.exe utility.The LMTools Graphical User Interface (GUI) opens.2.

3. Click Tools > Folder Options.4. Select the View tab.Ensure the Search hidden files and folders check box is selected.5. Click OK.6. Click Search

Verifying an Avaya 2050 IP Softphone registers with the License Server1. Click the Menu button.2. Select Help > Avaya 2050 IP Softphone Diagnostics

Figure 27: Avaya 2050 IP Softphone not registered with the License ServerIf the License Type field displays "Cached License", use the follow

• From the Avaya 2050 IP Softphone Call Control window:- Click the Menu button and select File > Settings.4. Select Server from the list in the lef

Key number assignmentsThe Avaya 2050 IP Softphone has six keys that present 12 feature keys, with six on each featurekey page. The keys are numbered f

Prompt Response DescriptionSSCNULSystem Speed Call ControllerRemoves function or feature from keyKey 24 PRSNULPrivacy Release keyRemoves function or f

• 3 menu options available on the 2004 IP Phone, not required on the Avaya 2050 IP Softphone,are- Volume adjustment- Contrast adjustment- Key clickSys

Preinstallation checklist1. Ensure you have the Avaya 2050 IP Softphone application software CD.2. Ensure you install the Licensing Server.3. Ensure t

Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones... 401Appendix B: Provisioning the IP Phones...

4. Install the USB Headset Adapter. If you are using the mobile adapter, connect the headset tothe adapter. If you are using the desktop adapter, you

purchase new license certificates. For information about upgrading to Release 3.x, see Licenses on page 132.• IP Softphone Version 1.x and IP Softphon

2. In the console tree, right-click on your domain name.3. Click Properties.4. Click the Group Policy tab.5. Click New.6. Enter a name for this policy

The package lists in the right pane of the Group Policy window.18. Exit the Active Directory Users and Computers snap-in.When the client computer star

f. Click Add.The program is installed.g. Click OK.h. Close the program.Redeploying software1. Click Start > Programs > Administrative Tools >

9. Click the Software installation container that contains the package.The package lists in the right pane of the Group Policy window.10. Right-click

- a forces a reinstall of all files- u or m rewrite all required user registry entries- s overwrites any existing shortcutsFor example, to force a rei

5. Click the Networking tab.6. Check the QoS Packet Scheduler check box if it is not checked.7. Click OK.Enabling Priority & VLAN in Windows 7Use

2. Select Network Connections (Classic View or Windows XP), or Network and DialupConnections (Windows 2000).3. Right-click Local Area Connection.4. Se

c. Type the Administrator password.The Group Local Policy Editor window opens.Figure 29: Group Local Policy EditorInstalling or upgrading the Avaya 20

USB audio support...  476Avaya USB adapters

5. In the left navigation pane, click Computer Configuration > Administrative Templates >Network > QoS Packet Scheduler > DSCP value of co

Note:If you disable Best Effort service type or configure it as any value other than “0”, then thecorrect Guaranteed Load (RTP) DSCP value is not sent

16. Click Enabled if not already selected.17. Enter the DSCP value of 46.Note:Guaranteed Service Type is used for RTP traffic. Using the DSCP value of

The Group Policy window opens.4. In the left pane, click Computer Configuration > Administrative Templates > Network >QoS Packet Scheduler &g

7. Click Enabled.8. Enter the DSCP value, if required.9. Click OK.Starting the QoS RSVP service1. Select Run from the Start menu.2. In the Open field,

4. In the right panel, scroll to locate QoS RSVP .Ensure the status is Started.If the status is not configured as Started, perform the following steps

6. From the Startup type list, select Automatic.7. Click Start.8. Click OK.Enabling the QoS Packet Scheduler for network connection1. Select Start >

5. Ensure that the QoS Packet Scheduler check box is checked.6. Click OK.Installing the Avaya 2050 IP Softphone softwareThe following sections describ

Downloading the full version of the Avaya 2050 IP Softphone software1. Log on to Avaya.2. Go to www.avaya.com/support3. Select Phones, Clients & A

The Phones, Clients & Accessories Web page appears4. Select Avaya 2050 IP Softphone.5. Select Software Downloads.6. Select Major Release.7. Select

Appendix L: Language enhancement... 555Contents...

4. If the Installation Wizard startsa. Wait until the Welcome to the Install Shield Wizard for the Avaya 2050 IP Softphonescreen appears.b. Press Tab

Redeploying the Avaya 2050 IP SoftphoneThis procedure is required for a new user of the Avaya 2050 IP Softphone application.Redeploying the TN of an e

MaintenanceDiagnostics provides a method to detect and resolve issues you encounter with the 2050 IPSoftphone. Launch the Diagnostic feature from the

User dataThe user data displays the profile configuration for all profiles of the 2050 IP Softphone. The userconfigures the following data by browsing

• Adapter Description• Physical Address• Adaptor Type• Link Status• Speed• MTU• DHCP Status• Current IP Address• Subnet Mask• Default GatewayImportant

• Transmitted Packets Discarded• Number of Network Interfaces for this PC• Number of IP Addresses for this PC• Number of Routes in the IP Routing Tabl

• Echo Cancellation Mode• Echo Cancellation Type• Noise Reduction Level• Microphone Auto Gain Control Status• SRTP Status for Last Call (Enabled/Disab

• Supported codecs• Echo Cancellation Mode• Echo Cancellation Type• Noise Reduction Level• Microphone Auto Gain Control Status• SRTP Status for Last C

• RERL• MOS LQ• MOS CQPC System InformationPC System Information displays information related to hardware, the Operation System, andcomputer names. Th

• Peak PageFile Allocation (MB)Personal Call Recording DataThe Avaya 2050 IP Softphone supports the Avaya Call Recorder (ACR) application to record ca

Appendix T: Call features... 593Appendix U: FLEXnet

—shows the firmware warranty date for Standard license type• Tokens Requested—number of tokens requested from the Licensing Server in server based mod

Chapter 11: Expansion Module for Avaya2050 IP SoftphoneContentsThis section contains the following topics:• Description on page 181• Features on page

Figure 30: Avaya 2050 IP Softphone with Expansion ModuleFeaturesThe Expansion Module provides the following features:• 54 keys in up to three groups o

Display characteristicsEach of the 54 keys on the Expansion Module 2050 provides a 10-character display label area. Thislabel is set automatically; ho

Prompt Response Descriptionprompt is prompted with the appropriate KEY value filled in.<CR> ends the input.KEY <key> <keys conf data>

Chapter 12: Avaya 1110 IP DeskphoneContentsThis section contains the following topics:• Introduction on page 185• Description on page 186•Components a

DescriptionThe Avaya 1110 IP Deskphone uses the customer IP data network to communicate with the AvayaCommunication Server 1000 (Avaya CS 1000). The A

Components and functionsThis section describes the following components and functions of the Avaya 1110 IP Deskphone:• Keys and functions on page 187•

Key FunctionEnter Press the Enter key, at the center of the Navigation key cluster, to confirmmenu selections. In many cases, you can use the Enter ke

You can customize the IP Phone features to meet user requirements. Formore information, see the Avaya 1110 IP Deskphone User Guide,NN43110-101.If an i

Chapter 1: New in this releaseThe following sections detail what's new in Avaya IP Deskphones Fundamentals, NN43001-368 forUNIStim firmware Relea

- Services- Expand–reserved for future feature development• three call-processing fixed keys- Line key- Goodbye- HoldFor more information about IP Pho

Information line displayAn Avaya 1110 IP Deskphone has a one-line information display area with the following information:• caller number• caller name

Installation and configurationThe following sections provide a step-by-step guide to install and configure the Avaya 1110 IPDeskphone:• Before you beg

Configuring the Avaya 1110 IP Deskphone1. Configure a virtual loop on the Call Server using LD 97.For more information about configuring a virtual loo

2. Pull upward on the center catch and remove the stand cover, as indicated in Figure 34:Stand cover removed on page 194. The cable routing tracks are

Figure 35: Avaya 1110 IP Deskphone connections4. Install the handset. Connect the end of the handset cable with the short straight section intothe han

Figure 36: Cable routing tracks5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back ofyour phone using the CAT5-e

Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install thephone stand mounting holes over the screw heads. You may n

For further information about TFTP firmware upgrade, see TFTP Server on page 567.Redeploying an Avaya 1110 IP DeskphoneYou can redeploy an existing pr

Replacing an Avaya 1110 IP Deskphone1. Obtain the node and TN information of the phone you want to replace.2. Disconnect the Avaya 1110 IP Deskphone t

© 2014 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Port mirroring is now disabled by default. Enabling port mirroring requires access to the AdvancedDiag Tools menu, which is always protected by the ad

Chapter 13: Avaya 1120E IP DeskphoneContentsThis section contains the following topics:• Introduction on page 200• Description on page 201• Components

If power to the phone is interrupted after you install and configure an IP phone, you are not requiredto reenter the IP Parameters, Node Numbers, or T

Components and functionsThis section describes the following components of the Avaya 1120E IP Deskphone• Keys and functions on page 202• Services menu

Key Functionto select editable fields that appear on the phone. Press the Right key toselect the field below the current position, or press the Left k

- Contrast Adjustment- Language- Date/Time- Display diagnostics- Local Dialpad Tone- Set Info- Diagnostics- Call Log Options- Ring type- Call Timer- O

Table 36: Local Tools menuPress the Services key twice to access the Local Tools menu. The following itemsappear in the Local Tools menu1. Preferences

• five call-processing fixed keys- Mute- Handsfree- Goodbye- Headset- Hold• Support of two lines for Corporate Directory, PD, RL and CLThis feature pr

Table 37: Character key mappingsKey Generates1 _ - . ! @ $ % & + 12 a b c A B C 23 d e f D E F 34 g h i G H I 45 j k l J K L 56 m n o M N O 67 p q

Self-labeled line/programmable feature key label displayThe feature key label area displays a 10-character string for each of the four feature keys. E

Cleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, dry cloth.Caution:Do not use any liquids or powders on the IP

Other changesRevision HistoryOctober 2014 Standard 09.04. This document is up-issued to include additionalcorrections to dependencies for EAP mode pro

Before you beginBefore installing the Avaya 1120E IP Deskphone, complete the following pre-installation checklist• Ensure one Avaya 1120E IP Deskphone

For more information about configuring the Avaya 1120E IP Deskphone using LD 11, seeAvaya Software Input Output Reference-Administration, NN43001-611.

Figure 40: Stand cover removed3. Connect the global power supply (optional). Leave the global power supply unplugged fromthe power outlet, connect the

Figure 41: Avaya 1120E IP Deskphone connections4. Install the handset. Connect the end of the handset cable with the short straight section intothe ha

Figure 42: Cable routing tracks5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back ofyour phone using the CAT5-e

using the traditional-style wall-mount box with a CAT5-e connector and a 15 cm (6 inch)CAT5-e cord (not provided).• Method A: Press the wall-mount lev

TFTP firmware upgradeWhen you enter Cfg TFTP = 1 (for yes), and enter an IP address, the IP Phone searches for anupgrade file on the TFTP Server.Users

Replacing an Avaya 1120E IP DeskphoneImportant:Two IP Phones cannot share the same TN. You must remove the Avaya 1120E IP Deskphonethat currently uses

Chapter 14: Avaya 1140E IP DeskphoneContentsThis section contains the following topics:• Introduction on page 218• Description on page 219•Components

• Replacing an Avaya 1140E IP Deskphone on page 235.• Removing an Avaya 1140E IP Deskphone from service on page 235.If power to the phone is interrupt

May 2011 Standard 07.06. This document is up-issued to support UNIStim5.1 and to reflect changes in technical content for Secure CallRecording.April 2

Components and functionsThis section describes the following components of the Avaya 1140E IP Deskphone• Keys and functions on page 220• Services menu

Key Functionto select editable fields that appear on the phone. Press the Right key toselect the field below the current position, or press the Left k

Table 40: Services menuServices Press the Services key to access the following items• Telephone Options- Volume Adjustment- Contrast Adjustment- Langu

Table 41: Local Tools menuPress the Services key twice to access the Local Tools menu. The following itemsappear in the Local Tools menu1. Preferences

- Expand• five call-processing fixed keys- Mute- Handsfree- Goodbye- Headset- Hold• Support for the G.722 codec for wideband audio — requires a user-s

Table 42: Character key mappingsKey Generates1 _ - . ! @ $ % & + 12 a b c A B C 23 d e f D E F 34 g h i G H I 45 j k l J K L 56 m n o M N O 67 p q

Self-labeled line/programmable feature key label displayThe feature key label area displays a 10-character string for each of the six feature keys. Ea

Cleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, dry cloth.Caution:Do not use any liquids or powders on the IP

Before you beginBefore installing the Avaya 1140E IP Deskphone, complete the following pre-installation checklist• Ensure one Avaya 1140E IP Deskphone

For more information about configuring the Avaya 1140E IP Deskphone using LD 11, seeAvaya Software Input Output Reference-Administration, NN43001-611.

May 2009 Standard 05.02. This document is up-issued to support CS 1000Release 6.0.May 2009 Standard 05.01. This document is up-issued to support CS 10

Figure 46: Stand cover removed3. Connect the global power supply (optional). Leave the global power supply unplugged fromthe power outlet, connect the

Figure 47: Avaya 1140E IP Deskphone connections4. Install the handset. Connect the end of the handset cable with the short straight section intothe ha

Figure 48: Cable routing tracks5. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9headset jack on the

Do not plug any device into your Avaya 1140E IP Deskphone Ethernet port other thanan IEEE 802.3 Ethernet network connection. The Avaya 1140E IP Deskph

The IP Phone is configured for automatic provisioning by default. For more information aboutprovisioning the IP Phone automatically, see Provisioning

If Thenthe node password is enabled and is not NULL a password screen displays. Go to 4 onpage 235.the node password is disabled a TN screen displays.

Chapter 15: Avaya 1150E IP DeskphoneContentsThis section contains the following topics:• Introduction on page 236• Description on page 237•Components

• Replacing an Avaya 1150E IP Deskphone on page 257.• Removing an Avaya 1150E IP Deskphone from service on page 257.If power to the phone is interrupt

Figure 49: Avaya 1150E IP Deskphone default Agent key configurationYou can program the keys indicated with asterisks for different functions.Figure 50

Figure 50: Avaya 1150E IP Deskphone Supervisor key configurationYou can program the keys indicated with asterisks for different functions.Components a

March 2008 Standard 03.04. This document is up-issued to supportCommunication Server 1000 Release 5.5. This documentcontains an update to technical co

Keys and functionsTable 44: Avaya 1150E IP Deskphone keys and functions on page 240 shows the keys andfunctions for the Avaya 1150E IP Deskphone.Table

Key FunctionQuit/Stop Press the Quit/Stop key to end an active application.Pressing the Quit/Stop key does not affect the status of the calls currentl

Supervisor key configurationTable 46: Avaya 1150E IP Deskphone keys and functions for Supervisor key configuration onpage 242 shows Avaya 1150E IP Des

- Call Timer- Call Indicator Light- Change Feature Key Label- Name Display Format- Live Dialpad• Virtual Office Login and Virtual Office Logout (if Vi

FeaturesThe Avaya 1150E IP Deskphone supports the following telephony features• six self-labeled line/programmable feature keys with labels and indica

- Call Agent- Observe Agent- In-Calls- Expand• four call-processing fixed keys- Mute- Release- Expand- Hold- Volume increase/decreaseFor more informat

Table 49: Character key mappingsKey Generates1 _ - . ! @ $ % & + 12 a b c A B C 23 d e f D E F 34 g h i G H I 45 j k l J K L 56 m n o M N O 67 p q

Self-labeled line/programmable feature key labelThe self-labeled line/programmable feature key label area displays a 10-character string for each ofth

Cleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft, dry cloth.Caution:Do not use any liquids or powders on the IP

• First-time installation on page 249• Configuring the Avaya 1150E IP Deskphone on page 249• Connecting the components on page 250•Startup sequence on

April 2006 Standard 14.00. This document is up-issued to support CS 1000Release 4.5. This document is up-issued to include content forthe IP Audio Con

For more information about configuring a virtual loop, see Avaya Signaling Server IP LineApplications Fundamentals, NN43001-125 and Avaya Software Inp

Figure 52: Release the Avaya 1150E IP Deskphone from the stand2. Remove the stand cover. Pull upward on the center catch and remove the stand cover. T

Figure 53: Remove the stand cover3. Connect the global power supply (optional). Leave the global power supply unplugged fromthe power outlet, connect

Figure 54: Avaya 1150E IP Deskphone connections4. Install the headset. If you are installing a headset, plug the connector into the RJ-9 headsetjack,

Figure 55: Cable routing tracks5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back ofyour phone using the CAT5-e

8. Wall-mount your phone (optional). Use Method A or Method B to wall-mount the IP Phone.See Method A—using the mounting holes on the bottom of the ph

TFTP firmware upgradeWhen you enter the IP address of the TFTP Server, the IP Phone searches for an upgrade file onthe TFTP Server.Users of CS 1000 Re

To obtain the password, enter the nodePwdShow command in Element Manager. For furtherinformation, see Avaya Business Element Manager System Reference

Chapter 16: Avaya 1165E IP DeskphoneContentsThis section contains the following topics:• Description on page 258• Components and functions on page 259

Figure 56: Avaya 1165E IP DeskphoneComponents and functionsThis section describes the following components of the Avaya 1165E IP Deskphone:•Keys and f

Chapter 2: SubjectThis document contains description, installation, and administration information for the following:• Avaya 1110 IP Deskphone• Avaya

Table 51: Avaya 1165E IP Deskphone keys and functionsKey FunctionHold Press the Hold key to put an active call on hold. Press the line (DN) keybeside

Key FunctionMute Press the Mute key to listen to the receiving party without transmitting. Pressthe Mute key again to return to a two-way conversation

- Name Display Format- Live Dialpad• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)• Test Local Mode and Resume Loca

on the first page of the IP Phone and keys from 6 to 11 were located on the second page. InRelease 7.0, the first page contains keys 0-7 and the secon

• support for the Avaya 1100 Series Expansion Module to add keys• Support for the G.722 codec for wideband audio — requires a user-supplied widebandhe

Display characteristicsThe Avaya 1165E IP Deskphone has a 4.1" color display with a wide screen viewing angle. Thedisplay supports QVGA 320 x 240

feature key label, press the Services key to access Telephone Options > Change Feature keylabel option. For more information about changing the fea

Caution:Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry clothcan contaminate IP Phone components and cause pr

• Ensure one Software License exists for each Avaya 1165E IP Deskphone you install.• Ensure the host Call Server is equipped with a Voice Gateway Medi

Connecting the componentsUse the following procedure to connect the components for the IP Phone.Caution:The Avaya 1165E IP Deskphone is shipped with t

Note on legacy products and releasesThis document contains information about systems, components, and features that are compatiblewith Avaya Communica

Figure 59: Stand cover removed3. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power overEthernet (Classification 2) or by AC

Figure 60: Avaya 1165E IP Deskphone connections4. Install the handset. Connect the end of the handset cable with the short straight section intothe ha

Figure 61: Cable routing tracks5. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9headset jack on the

8. Connect additional cables. If applicable, plug in optional USB devices. Connect the Ethernetcable to the LAN Ethernet connection. If you are using

The IP Phone is configured for automatic provisioning by default. For more information aboutprovisioning the IP Phone automatically, see Provisioning

If Thenthe node password is enabled and is not NULL a password screen displays. Go to step 4.the node password is disabled a TN screen displays. Go to

Chapter 17: Avaya 1100 Series ExpansionModuleContentsThis section contains the following topics:• Description on page 276•Features on page 277• Displa

Module connected, the Shift key functionality does not affect the Expansion Module since themaximum number of line/feature keys is already available.T

Display characteristicsThe Expansion Module has the following display characteristics• LCD display area—Each of the 18 line/feature keys on the Expans

Prompt Response Descriptionprompted with the appropriate KEY value filled in. <CR> endsthe input.KEY <key> <keys conf data>/<CR&g

• Avaya 1230 IP Deskphone User Guide, NN43142-101• Avaya Application Gateway 1000/2000 Administration Guide, NN42360-600For information about Avaya 61

Figure 63: Wall-mount leverAvaya 1100 Series Expansion Module280 IP Deskphones Fundamentals October 2014Comments? [email protected]

Figure 64: Adjusting the stand angle on the IP Phone2. At the back of the IP Phone, remove the rubber plug from the Accessory Expansion Module(AEM) po

Figure 65: Connecting the Expansion Module4. If connecting a second, or a third Expansion Module, repeat steps 2 to 4.The second Expansion Module is a

Expansion Module startup initializationOnce the Expansion Module has been installed and powered up on the IP Phone, the ExpansionModule initializes.Ta

If only one Expansion Module is configured in LD 11, but two or three Expansion Modules aredetected on an Avaya 1120E IP Deskphone, the second and thi

Services key operationUse the Services key to access the diagnostic mode, user settings and certain features on the IPPhone. When one or more LCD Expa

Full ContrastThe IP Phone and the Expansion Module display areas are set to maximum (dark) contrast,including the DN/feature key areas. All LEDs are o

FirmwareThe Expansion Module uses a TFTP or UFTP Server to upgrade the firmware. The firmware isdownloaded to the IP Phone, then distributed to each a

Chapter 18: IP Deskphones with SIPsoftwareThe following IP Deskphones are available with SIP software. For more information about these IPDeskphones w

Chapter 19: FeaturesContentsThis section contains the following topics:• Telephony features on page 289•Network features on page 333Telephony features

Chapter 3: Customer serviceVisit the Avaya Web site to access the complete range of services and support that Avaya provides.Go to www.avaya.com or go

• Administrator VO logout option on page 297• Single sign-on for Electronic Lock with Virtual Office on page 297• Call Deflect key on page 297•Active

Password protection for language and feature key label changeson IP Phone Services menuThis feature password-protects access to language and feature k

For information on managing Corporate Directory reports, see Avaya Signaling Server IP LineApplications Fundamentals, NN43001-125.Corporate Directory

Callers List is not supported on the 2001 IP Phone, Avaya 2033 IP Conference Phone, Avaya 1110IP Deskphone, or Avaya 1210 IP Deskphone.IP Phone single

negotiate Secure Real-time Transport Protocol (SRTP) keys for the duplicated media stream. Thisfeature requires a call recorder with secure call recor

The Call Recorder vendors are also configured in the provisioning file.For more information about configuring the parameters for this feature, see Pro

Virtual Office logout during midnight routinesThis feature allows automatic logout during the midnight routines of inactive IP Phones with CLSDefault

Virtual Office login from an IP Phone with Multiple Line AppearanceAn IP Phone with VOLA class of service has a multiple appearance DN configured as S

originator receives a busy signal. The Deflect key feature is intended to deflect a call to voice mail orto another DN when the user does not want to

• UNIStim IP Phones are able to register with older versions of firmware when the UFTP serversare busy, and are periodically offered an option to star

Avaya is a registered trademark of Avaya Inc.All non-Avaya trademarks are the property of their respective owners.Linux® is the registered trademark o

Getting technical support from the Avaya Web siteThe easiest and most effective way to get technical support for Avaya products is from the AvayaTechn

Media security is not available on the Avaya 1210, 1220, and 1230 IP Deskphones for thefollowing payloads: G.711 10ms, G.723 10ms, and G.729 10msOpera

• Best Effort (MSBT)• Never (MSNV)When you change the MSSD parameter, the system updates any IP Phones that have a Class ofService value of MSSD to us

2. When the Avaya logo appears, press each of the four soft keys at the bottom of the displayin sequence from left to right, one at a time.3. If no ot

UNIStim Security with DTLSImportant:IP Deskphones require UNIStim 4.0 or later to support DTLS signaling encryption. The Avaya2050 IP Softphone must b

HTTPS securityHTTPS protocol with TLSv1.0, TLSv1.1 is supported for 1100 Series, 1200 Series, and 2007 IPDeskphones in UNIStim 5.5 and later.When an I

Important:The debug port state cannot be configured through auto-provisioning. It can only be changedthrough manual provisioning on a per-phone basis

If the authenticity of the GXAS is not validated and the application gateway sends a dial commandto the IP Phone, a prompt is displayed requesting tha

To turn notification off, select Telephone Options > Normal Mode Indication, and then changeNormal Mode Display to Off.Caller ID display orderThe C

• Korean• Latvian• Norwegian• Polish• Portuguese• Russian• Spanish• Swedish• TurkishWith the appropriate downloaded fonts, the IP Phone supports Chine

General operationThe screen saver slideshow cycles through a list of user-supplied images in the phone.The default value for the Screen Saver Slidesho

Chapter 4: Avaya 2033 IP ConferencePhoneContents• Introduction on page 31• Description on page 32•Extension microphones on page 33• Components and fun

the section using the command lines and specify the files you want to copy. Then use a TFTPserver to send images to the configuration file.Following a

Table 60: Valid delete command linesDELETE_FILES 1DELETE_FILES YDELETE_FILES yDELETE_FILES YesTable 61: Delete image files and load new images on page

You can use the ScreenSaver option in the Display Settings dialog to delay the start of the slideshow after the phone becomes idle. Use the Down and U

Following are the command lines you can use in the [IMAGES] section of the 1165e.cfg file:• DOWNLOAD_MODE (required)• VERSION (required)• DELETE_FILES

DELETE_FILES YDELETE_FILES yESDELETE_FILES YesTable 63: Delete image files and load new images on page 314 provides an example of an[IMAGES] section c

There can be one FILENAME entry in the [IMAGES] section for the background image. The imagefile must be named background.png or background.jpg. The ph

To overwrite an image file, download an image file with an identical name.To delete all images, add a line called DELETE_FILES to the configuration fi

Soft keysYou can assign a maximum of nine functions to the four soft-labeled, predefined soft keys. Becausethe soft keys are predefined, the user cann

Table 67: Supervisor fixed feature keysKey number Response DescriptionKey 12 OBV Observe AgentKey 13 RAG Call AgentKey 14 AAG Answer AgentKey 15 AMG A

recording, press the ROD key again. You can start or stop the recording by pressing the ROD keyanytime time during an active call. The Save/Delete key

If power to the phone is interrupted after you install and configure an IP phone, you are not requiredto reenter the IP Parameters, Node Numbers, or T

Push AgentThe Push Agent feature provides the ability to push text, graphics, and audio messages to IPDeskphones. This feature can be used to broadcas

The mode attribute is used to control the priority of the message. Messages sent with mode=normaldo not override certain states that the IP Deskphone

the WML Browser display. Due to the different display widths available, it might be truncated atdifferent points in the Top Line message.Top Line on t

The IP Deskphone plays the received audio content through the speakerphone when handset is ONhook. If handset is OFF hook and audio push is received,

Push Agent information displayThe current Push Agent configuration on an IP Deskphone can be accessed through the phone’slocal menu under 2. Local Dia

Parameter description Values Defaultcommas without any interveningspacesAudio Push Ring Timer (aprt) 0 – 60 (seconds) 8Port: Push Agent Port is the TC

This parameter is used to provide a list of URLs of servers to which the phone sends informationthat could be useful to Push applications.Example:http

Table 72: WML Browser support on the IP PhonesPhone SupportAvaya 1110 IP Deskphone noAvaya 1120E IP Deskphone noAvaya 1140E IP Deskphone yesAvaya 1150

1 2 3 4 5 6 7 8 9do go postfieldsetvarprev setvarrefresh setvarnoopimginputselect optgroup option onevent go postfieldsetvarnoopprev setvarrefresh set

Parameter Value DescriptionProxy: String of maximum of 255charactersNull, or one IP address in dotteddecimal or DNS name formatIP address of WML brows

Extension microphonesThe Avaya 2033 IP Conference Phone supports up to two extension microphones that extend themicrophone range in large rooms. Each

The WML Browser Idle URI parameter defines a single WML page that is loaded when the timeperiod defined by the Idle Time parameter expires. If this pa

Expand key (1140E, 1150E and 1165E IP Deskphones) or Applications key of the Toolbar (2007 IPDeskphone) key (before any WML time-out), the page contai

Active screen Can the phoneor user go toDisplay Push?AllowAudioPushAllow Topline PushAllow WebBrowsingCan user answerphone calls?Web browser Yes Yes Y

Note:The displayed soft keys are CallPilot-specific, and may not apply to third-party voice mailsystems. Avaya recommends that the VM soft key feature

2004, Avaya 2033 IP Conference Phone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone,and Avaya 1230 IP Deskphone.Enabling Full-duplex mode for Avaya

• PktColl• CRCErrors• FrameError• UcastPktTx• UcastPktRx• BcastPktRx• McastPktRx• 802.1x Status• EAP StatusUse the following procedure to enable Full

UseEnabling Full Duplex mode for Avaya IP Deskphones 1120E/1140E/1150E on page 336 toenable Full Duplex mode on the Avaya 1110 IP Deskphone, Avaya 112

Note:The Ntwk Port Speed item must be set to 10BT or 100BT first.4. Press Enter to start the edit mode.5. Press the Down navigation key to highlight o

AuthorizationIf 802.1x is configured and the IP Phone is physically connected to the network, the IP Phone(supplicant) initiates 802.1x authentication

If you configure EAP-PEAP, the root certificate extracts from the configuration file and stores in thetrusted certificate store.If the certificate ins

Key FunctionVolume control buttons Use the Volume control buttons to adjust the volume of the ringer andspeaker.Mute button Use the Mute button on the

LLDP devices advertise their information by sending Type-Length-Value (TLV) messages to theirneighbors. The TLVs supported in the IP phones include:•

Auto DHCP modeWhen an Avaya 2007 IP Deskphone, Avaya 1110 Series IP Deskphones, or Avaya 1200 Series IPDeskphones is configured to operate in Auto DHC

The DHCP server also includes the string in its responses to the IP Deskphone DHCP client. Thismakes it possible to notify the IP Deskphone that the s

The first eight parameters in Table 75: IP Deskphone network configuration parameters onpage 342 are standard DHCP options and have pre-defined option

specific option (refer to RFC 1533) and returned by the DHCP server as part of each DHCPOFFERand DHCPACK message for the IP Deskphone to accept these

Parameter Descriptionaaa Identifies action for server (ASCII encoded decimal, range 0 to 255)rrr Identifies retry count for server (ASCII encoded deci

parsing. For example, '001', '01', and '1' would be parsed correctly and interpreted as value0x01 internal to the IP Des

Configuration string examplesThe following examples show configuration strings with one or more Connect Servers and exchangeapplication servers• Table

Avaya recommends simply repeating the IP address of the first Connect Server for the second ConnectServer, to create the placeholder IP address.Table

similarly encoded vendor-specific option must be sent; that is, configure the DHCP server to sendone or the other but not both. The choice of using ei

- Live Dialpad• Password Admin• Station Control Password• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)• Test Local

Figure 68: DHCP message formatThe Options field is the only field with a variable length. It is optional, but very important, as ittransports addition

Each DHCP option has an associated option code and a format for carrying data. Usually the formatis as follows:Option code Length DataThere are two ca

Figure 69: IP acquisition phase: Case 11. The IP Phone initiates the sequence by broadcasting a DHCPDISCOVER message.2. A DHCP server on the network s

Figure 70: IP acquisition sequence: Case 2Case 3Finally, when a client is finished with a particular IP address, it sends a DHCPRELEASE message tothe

In some networks, if more than one DHCP server is present, a client can receive multipleDHCPOFFER messages. Under these situations, the IP acquisition

• A Vendor Specific option as specified below or a Site Specific option as specified below.- The initial DHCP implementation required only the Vendor

Table 84: Encapsulated Vendor Specific Sub-option fieldParameter DescriptionNortel-i2004-A Uniquely identifies this as the Nortel optionSignifies this

Action code values (0 to 255): 1 — UNIStim Hello (currently only this type is a valid choice) all othervalues (0, 2 to 255) — reservediii,jjj,kkk,lll

This method is based on the assumption that the default VLAN will be the data VLAN and thetagged VLAN will be the voice VLAN. Enter the voice VLAN inf

Gratuitous Address Resolution ProtocolGratuitous Address Resolution Protocol (GARP) Protection prevents the IP Phone from GARPSpoof attacks on the net

Display characteristicsThe Avaya 2033 IP Conference Phone has two display areas:• Information line display on page 36• Soft key label display on page

Chapter 20: X.509 CertificatesThis section contains the following topics:• Certificate management on page 360•Root certificate on page 360• Device cer

Device certificateThis certificate is assigned specifically to the phone. It is installed using the SCEP process when thephone is configured prior to

reject without any user input or options. It is possible to install more than one customer rootcertificate on the phone if more than once Certificate

confirm that the fingerprint is correct, all certificates in the file validate and save. You cannot use thismethod to validate Avaya certificates.Manu

fingerprint, all certificates in the file validate and save. This is more secure than Manual A, as thetendency would be to automatically accept the pr

A signed file consists of the following two parts• original unsigned file content• digital signatureThe two parts are appended together with the origi

Figure 74: Signed certificate fileSigned file scriptYou can use the following script to generate a signed file using OpenSSL (version 0.9.8a or greate

Server) restrict the ability to export the private key. You must take care when you generatecertificates to ensure that you properly configure the abi

inkey%sign_cert_pk_file% –out %tmp_signature_file%REM Now append the signature to the unsigned filecopy /y /b %unsigned_file% + %tmp_signature_file% %

certificate download ([USER_KEYS]), the VERSION is required but it is not actually used. Thecertificate(s) always downloads, however, if the certifica

The information in the display area changes, according to the call-processing state and activefeatures.Soft key label displayThe soft key label has a

Security parameter DescriptionVAL_MANUAL_A (default)—you must accept a displayed fingerprintVAL_MANUAL_B —you must enter the correct fingerprintVAL_NO

6. The SCEP server responds with either a failure status or with a properly signed devicecertificate.7. If a device certificate returns, it installs o

Figure 76: Certificate file with more than one certificateCertificates on redeployed IP PhonesYou can redeploy an IP Phone to new location, which does

If you invoke Restore factory default, the security settings restore to the following default values:• Delete all non-Avaya certificates and non-Avaya

Note:Certificate renewal is not available if there are no installed certificates.Certificate renewal processThe IP Deskphone is configured to work wit

Chapter 21: Regulatory and safetyinformationThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant t

Table 90: EMC complianceJurisdiction Standard DescriptionUnited States FCC CFR 47 Part15Class B Emissions: FCC Rules for Radio Frequency Devices(see N

For those devices equipped with Bluetooth® wireless technologyThis portable device with its antenna complies with FCC RF radiation exposure limits for

Appendix A: Local Tools menuContentsThis section contains the following topics:• Introduction on page 378• Local Tools menu password protection on pag

The Local Tools menu password protects the following local menus on IP Phones• Preferences• Local Diagnostics• Network Configuration• Touch Panel Setu

Before you beginBefore installing the Avaya 2033 IP Conference Phone, complete the following pre-installationchecklist:• Ensure one Software License e

Controlling the menu lockControlling the menu lock for Avaya 2007 IP DeskphoneYou can control the menu lock for the Avaya 2007 IP Deskphone in the fol

Controlling the menu lock for other IP PhonesYou can control the menu lock for other IP Phones in the following ways:• Menu lock option—double-press t

Accessing the Local Tools menuAfter you enter the password, the Local Tools menu remains active for 5 minutes. You can freelynavigate, exit and reente

protection, see Controlling the menu lock for Avaya 2007 IP Deskphone on page 380. Entering textin the Local Tools menu items is easier with a USB key

Touch Panel SetupUse the Touch Panel Setup tool to calibrate the touch panel and stylus.Display SettingsThe Display Settings menu provides access to t

Figure 77: Local Tools menu optionsPreferencesThe Preferences submenu offers the following choices1. Display Settings2. Languages...3. Headsets...4. B

Note:Hebrew can only be configured on the Call Server.3. Headsets...Use this item to configure the following headset preferences:• Active Headset Devi

Network ConfigurationUse the Network Configuration menu item to configure the Avaya 1120E IP Deskphone, Avaya1140E IP Deskphone, Avaya 1150E IP Deskph

• if PARTSECURE is present, you are prompted to enter a password whenever you select LocalDiagnostics and Network Configuration• if neither SECUREMENU

7. License Information8. VPN Statistics9. Certificate Information10. DHCP Information3. Network Configuration4. Lock Menu1. Full Menu Lock2. Partial M

For more information about configuring the Avaya 2033 IP Conference Phone using LD 11,see Avaya Software Input Output Reference-Administration, NN4300

• Headset type: When enabled, you can select a headset supported by the Avaya Mobile USBHeadset Adapter from a list. The default is the Avaya Mobile K

Lock MenuYou must enter the fixed password whenever the Lock Menu sub menu is accessed. Use thedialpad and enter the fixed password 26567*738 (color*s

2. Press 4 on the dialpad to access the Lock Menu item or use the Up/Down navigation keys toscroll and highlight the Lock Menu options.3. Press the Se

5. File Manager6. Background...1. Display SettingsThe Display Settings menu provides control for the Contrast and Brightness, backlight timer,slidesho

Important:The IP Phone tunes the audio specifically to the selected headset type. Avayarecommends that you ensure the correct headset type is selected

• Delete operation: The Delete soft key appears when you highlight a file or directory.- If a file is selected, you are prompted for the confirmation

The Locks menu offers the following choices• 1. Lock Menu: Lock Menu sub menu offers the following choices:- Auto Lock: The Avaya 1165E IP Deskphone f

BlueTooth SetupFile ManagerBackgroundDiagnosticsIP Set InformationNetwork Diagnostic ToolsEthernet StatisticsIP Network StatisticsUSB DevicesLicense I

• Use Theme Background: The background image of the theme is used instead of a userselected background.• Use Font Smoothing: Makes the curves of the f

• Paired: This is a drop down list of paired devices. It is inactive until a device is paired.• Active: This shows the name of the active headset. It

ContentsChapter 1: New in this release... 19Features — UNI

Red LEDs on the 2033 IP Conference Phone indicate power. Messages indicating systemstart up, such as Loading, Initializing network, and Loading boot p

DiagnosticsFor more information about Diagnostics, see Diagnostics for the Avaya 1165E IP Deskphone onpage 539.Network ConfigurationThe Network Config

• 2. USB Locks: The USB locks is a new feature on the Avaya 1165E IP Deskphone. It controlswhich device you can use on the USB port of the phone. USB

PreferencesThe Preferences submenu offers the following choices• 1. Contrast• 2. Language• 3. Backlight Timer (available only on the Avaya 1110 IP Des

Appendix B: Provisioning the IP PhonesContentsThis section contains the following topics:• Introduction on page 403• Description on page 404• Manual p

The following IP Phones also support automatic provisioning• Avaya 2007 IP Deskphone• Avaya 1230 IP Deskphone• Avaya 1220 IP Deskphone• Avaya 1230 IP

• Manual provisioning of Avaya 2000 Series IP Deskphone on page 466—2001 IP Phone, 2002IP Phone, 2004 IP Phone, and Avaya 2033 IP Conference PhoneAuto

ConfigurationYou can store common provisioning parameters in a managed central server, such as a DHCP orTFTP or HTTP server. You can configure the IP

For information about the Auto Provisioning page for text user interface, see Auto Provisioning pagefor text user interface on page 410. For informati

S1 Port [ ]S1 Action [ ]S1 Retry [ ]S1 PK [ ]6 S2 IP [ ]S2 Port [ ]S2 Action [ ]S2 Retry [ ]S2 PK [ ]Ntwk Port Speed: [ ]Ntwk Port Duplex [ ]7 XAS IP

12 Provision Server [ ]Provisioning Zone ID [ ]13 Menu Lock Enable [ ]14 Auto Recover Flag [ ]SSH Enable [ ]SSH User ID [ ]SSH Password [ ]15 Screen C

Redeploying an Avaya 2033 IP Conference PhoneYou can redeploy an existing previously configured Avaya 2033 IP Conference Phone on the samesystem. For

2. Perform one of the following actions:• Press the AllMan soft key to change all parameters to be auto-provisioned.• Use the dial pad to enter the nu

DHCP3. Primary DNS IPSecondary DNS IP4. Certificate server5. S1 PortS1 ActionS1 Retry S1 PK6. S2 PortS2 ActionS2 RetryS2 PK7. XAS IPXAS Port8. Voice 8

Provisioning Zone ID13. Menu Lock Enable14. Auto Recover FlagSSH User IDSSH Password15. Screen ContrastScreen BacklightDisplay DIM Enable16. Headset T

Configuration page for text user interfacePress Cfg on the Auto Provisioning page to access the Configuration page.For manual configuration steps, see

Config option Options or input Description Automatic ManualTLS TLS encryptionID 1 4 to 20 characters EAP ID Yes YesID 2 4 to 20 characters EAP ID Yes

Config option Options or input Description Automatic ManualHostname 0 to 32 characters IP Phone host name Yes YesS1 IP IP address TPS server 1 node IP

Config option Options or input Description Automatic Manual• LLDP VLAN Name — VLANID from LLDP VLAN NameTLV• LLDP MED — VLAN IDfrom Network PolicyDisc

Config option Options or input Description Automatic ManualForce Full Forced full duplex.Force Half Forced half duplex.Enable Data 802.1Q checked 802.

Config option Options or input Description Automatic ManualSRTP PSK Payload ID 96 (default), 115, 120 Payload Type ID used for theexchange of SRTP PSK

Config option Options or input Description Automatic ManualIdle Time up to 3 digits 1 to 999 minutes Yes YesMenu lock Full Locks Local Tools menu. Yes

3. Follow Configuring the Avaya 2033 IP Conference Phone on page 38 to install the Avaya2033 IP Conference Phone. To configure the IP Phone, see Manua

Config option Options or input Description Automatic ManualUse Simple Icons Checked Use IP Phone classic icons Yes YesUnchecked Use the default 1165E

The format of the Expanded DHCP option Nortel-i2004-B is different than the mode of operationusing Nortel-i2004-A. Nortel-i2004-B is easier to underst

xp=5000;xa=g;unid=Main-tower;menulock=p;vq=y;vlanf=y;pc=y;pcs=a;pcd=a;dq=y;dv=60;dp=5;pcuntag=y;lldp=y;pk1=438A64FC24127C23;pk2=64FC23CD24AB1413;st=y;

Provisioning filesThe IP Deskphones can receive provisioning files from the TFTP or the HTTP server. The IPDeskphone supports only a single provisioni

Parameter Value DescriptionCaution:Changing this parameter can impact network connectivity and can require manualcorrection.Important:Information is t

Parameter Value DescriptionImportant:Information is transferred in clear text when you provision this parameter usingTFTP or DHCP.Other networkingca C

Parameter Value Description120Voice VLANvq y for yesn for noEnable 802.1Q for voice.Caution:Changing this parameter can impact network connectivity an

Parameter Value Descriptionpcd a for automatic negotiationf for full duplexh for half duplexPC port duplex.Data VLANdq y for yesn for noEnable 802.1Q

Parameter Value DescriptionImportant:There is no specific character to select Full phone mode. When either Hidden orReduced phone mode is not selected

Parameter Value Descriptionct Value from 0 to 15 (Avaya 1100 Series IPDeskphones)Value from 0 to 39 (for Avaya 2007 IPDeskphone)Contrast value.br Valu

Chapter 5: Avaya 2007 IP DeskphoneContentsThis section contains the following topics:• Introduction on page 43• Description on page 44•Components and

Parameter Value Description4= 15 minutes5= 30 minutes6 = 1 hour7 = 2 hoursth Value from 0 to 6 Selects predefined theme for the display(Avaya1165E IP

Parameter Value Descriptionn for nosshid 4 to 12 characters SSH ID.Important:Information is transferred in clear text when you provision this paramete

Parameter Value Descriptionvpnxauthuser Character string up to 64 If XAUTH is enabled, this parametercontains the XAUTH User IDvpnxauthpwd Character s

Parameter Value Descriptionaprt Value from 0 to 60 seconds Audio Push ring timer. This timer blocksnormal Rx Audio Push from playing duringthe ring cy

Primary provisioningoptionRulestpsl, pcap If tpls is not blank AND pcap is not set to “0000”, then xip, xp are ignored;that is, XAS/GXAS is disabled.x

vcp=3; /*802.1Q control p bit for voice*/vmp=4; /*802.1Q media p bit for voice*/vlanf=y; /*Enable VLAN filter*/pc=y; /*Enable PC port*/pcs=a; /*PC por

a1=1; /*Primary Server action code*/r1=10; /*Primary Server retry count*/s2ip=47.11.62.21; /*Secondary server IP address*/p2=4100; /*Secondary server

The first valid "reg" item found in a file matching the IP Deskphone MAC address is used and theparsing of "reg" items in the file

Large system TN: LLL-SS-CC-UU or LLL SS CCUUNumbers in the TN can be separated by spaces,dashes, or any combination of spaces anddashes. Fields can ha

Note:- Spaces are also accepted in place of the commas in these examples.Table 106: Prime DN information in a PRV filereg=<MACaddr>,<CallServ

If power to the phone is interrupted after you install and configure an IP phone, you are not requiredto reenter the IP Parameters, Node Numbers, or T

Numbers in the TN can be separated by spaces, dashes, orany combination of spaces and dashes. Fields can haveleading zeros to fill the field size.The

You can obtain the configuration options in the following priority, from highest to lowest:• Manual provisioning• Automatic provisioning using 802.1ab

Automatic provisioning defines provisioning control for each parameter. You can either manually orautomatically provision each parameter. Each provisi

• Avaya 1230 IP Deskphone• Avaya 1110 IP Deskphone• Avaya 1120E IP Deskphone• Avaya 1140E IP Deskphone• Avaya 1150E IP Deskphone• Avaya 1165E IP Deskp

Parameter Factory default valueVoice Control pBit 8 (Auto)Voice Media pBit 8 (Auto)VLAN Filter DisabledEnable PC Port YesPC Port Speed AutoPC Port Dup

Parameter Factory default valueDisplay Dim Enabled OffHeadset type NoneAuto recovery flag OnRecovery levelNot accessible from the local menu.CriticalL

Parameter Factory default valueEnable USB Port EnabledLanguage EnglishLock USB Mouse DisabledLock USB Keyboard DisabledLock USB Headset DisabledLock U

Appendix C: Manual provisioning of Avaya1110 IP Deskphone and Avaya1200 Series IP DeskphonesContentsThis section contains the following topics:•Introd

For more information about provisioning parameters for the IP Deskphone, see Provisioning the IPPhones on page 403.Use the keys in Table 108: Keys and

Table 110: Provisioning parameters for text-based IP Deskphones on page 449 lists theprovisioning parameters for the Avaya 1110, 1210, 1220, and 1230

Keys and functionsTable 3: Avaya 2007 IP Deskphone keys and functions on page 45 lists the keys and functions forthe Avaya 2007 IP Deskphone.Table 3:

Config menu option Options or input Description DependencyHostname Maximum of 32charactersIP Deskphone hostnameS1 IP IP address TPS server 1 node IPad

Config menu option Options or input Description Dependency1-Yes 802.1Q header andfeatures usedVoice VLAN 802.1Q = 10-No1-YesVLAN Cfg Voice VLAN = 10-A

Config menu option Options or input Description DependencyTLV or TPS, or default of6Media pBits 802.1Q = 10-7 Force signaling-relatedpriority bits to

Config menu option Options or input Description DependencyPCUntagAll 0-No1-YesEnable Stickiness CheckedUncheckedPSK SRTP 0-No IP Deskphone does nottry

Config menu option Options or input Description DependencyEnable SSH Yes Enable SSHNo Disable SSHSSH ID 4 to 12 characters SSH user ID SSH enabledSSH

Appendix D: Manual provisioning of Avaya2007 IP Deskphone and Avaya1100 Series IP DeskphonesContentsThis section contains the following topics:•Introd

For the Avaya 1100 Series IP Deskphones, you can access the Network Configuration menu in oneof the following ways:• Press the 4 soft keys at the bott

Table 112: Keys and Descriptions for 1120E, 1140E, 1150E Manual PageUp Main dialog: Scroll dialog up (highlight does not move) In list: movehighlight

Important:To enter a (.) in an IP address you can double press the asterisk (*) key or press the number 1digit four times. You can use the phone dialp

Config menu option Options or input Description DependencyConfigure Action byte as 7to activate DTLSRetry 2 digits TPS server 1 retry countS1 PK 16 he

Key Functionas Clear and Backspace. This allows numeric editing without using the softkeyboard. In normal use the soft key labels show Quit and Copy.S

Config menu option Options or input Description DependencyEnable Voice 802.1Q Checked 802.1Q header andfeatures usedUnchecked 802.1Q not usedVoice VLA

Config menu option Options or input Description DependencyDSCP Override Checked Ignore any DSCP valuereceived from the LLDPNetwork Policy TLVLLDP enab

Config menu option Options or input Description DependencyAuto Use value from receivedLLDP Network Policy TLVor default of 60 to 7 Force all priority

Config menu option Options or input Description DependencyProvision up to 40 characterURLURL for provisioning serverProvision Zone ID Maximum of 8char

Config menu option Options or input Description Dependencyfirst digit is fortransmit audiosecond digit is forreceive audiothird digit is for webdispla

Config menu option Options or input Description DependencyDefault: “” (null)wmlproxy String of up to 255characters containingat most one IPaddress in

Appendix E: Manual provisioning of Avaya2000 Series IP DeskphoneContentsThis section contains the following topics:• Introduction on page 466• Provisi

Table 115: Keys and descriptionsKey DescriptionOK Accept current settings and proceed to the next configuration option. If allconfiguration options ar

Config menu option Options or input Description DependencyEnable 802.1ab(LLDP)0-No LLDP not used1-Yes Enable LLDPDHCP 0-No Static IP and Partialused1-

Config menu option Options or input Description DependencyCfg XAS 0-No XAS disabled1-Yes XAS enabledXAS IP IP address AG server IP addressNtwk Port Sp

If you are prompted to enter a password when you tap the Tools icon, password protection isenabled. For more information about password protection, se

Config menu option Options or input Description Dependencyvalue received in theVLAN NAME TLV.DHCP VLAN = 1 and DHCP = 10-No1-Yes VLAN ID is configured

Config menu option Options or input Description Dependency0-Auto VLAN ID is configuredautomatically to thevalue received in theVLAN NAME TLV.1-ManData

Config menu option Options or input Description DependencyGateway IP address IP Phone gateway IPaddressDCHP = NoTFTP Server IP IP address TFTP Server

Appendix F: Headset supportIntroductionThis section contains the following topics:• Supported wired and wireless headsets on page 473•Bluetooth® wirel

technology administration setting (Avaya 1165E IP Deskphone) on page 474to configure theBluetooth® wireless technology through the Local Tools > Ne

3. Use the Up navigation key to navigate to the Enable Bluetooth® box. The current setting isdisplayed.4. Press the Enter key to open the list.5. Use

GenericMode2GenericMode2 provides audio only support for all devices including the supported headsets.Headset TypeThe Headset Type option provides a l

USB Analog Terminal AdapterThe Algo 4900 USB Analog Terminal Adapter (ATA), enables you to use an analog wired orcordless telephone, a TTY/TDD termina

Important:Connecting USB headsets that draw more than 100mA to the IP Phone can cause the USB porton the IP Phone to shut down. The Avaya 1165E IP Des

Appendix G: Datagram Transport LayerSecurityOverviewAvaya Communication Server 1000 Release 6.0 or later is required to operate this feature.The follo

USB Devices Use USB Devices menu to control the Universal Serial Bus (USB) device plugged intothe USB port in the back of the IP Phone.Preferences Use

Mode DescriptionAction byte value = 7Port = 4101Upgrade to Secure Client can be configured in DTLS or Non-DTLS mode.If Non-DTLS mode is configured, th

Figure 80: Certificates window5. Click Install Certificate…..The Setup Wizard starts.6. Click Next in the Certificate Import Wizard window.7. Ensure P

Figure 81: Select Certificate Store window9. Select Trusted Root Certification Authorities > Local Computer.10. Select the Show Physical Stores che

Figure 82: Certificate Import Wizard12. Click Next.13. Click Finish.If the certificate import was successful, then a message box displays.14. Click OK

Figure 83: Certifications location window4. In the menu, click View > Options.the View Options window opens. See the following figure.Figure 84: Vi

Figure 85: Certificates window6. In the left panel, click Trusted Root Certificate Authorities > Local Computer >Certificates.7. In the right pa

Appendix H: Virtual Private NetworkDescriptionThe Virtual Private Network (VPN) feature provides VPN client capability to the following IP Phones:• Av

Figure 86: VPN deployment modelVPN tunnel statusThe following table lists the VPN tunnel statuses and their descriptions.Table 122: VPN tunnel status

Status DescriptionOperating - Restricted Tunnel is operating but is restricted to non-telephony traffic. Nolicense.Operating - Unrestricted Tunnel is

Credentials descriptionThe following list provides a description of the credentials.• PSK (User ID and Password) is used by the phone to authenticate

Calibrate the touch panelCalibrate the touch panel through the Tools menu, which enables you to fine-tune the touch panel.You are prompted to use the

The Banner displays when the phone establishes a VPN tunnel to the VPN Gateway for the firsttime, after which the banner is accepted without any user

"Listening Mode". If the provisioning application running on the PC reaches the phone with thediscovery message before the timer runs out, t

• If the UserIDs and Passwords are saved in nonvolatile memory and are accepted by the VPNRouter the user is not prompted to enter their UserID and Pa

Appendix I: Design for OperabilityIntroductionThis section provides a description of the following features• Auto Recovery/Overload protection• Common

Monitor Threshold Usage ActionWarning Free memory is checked more than20% and less than or equal to 50% ofthe initial free memory when phoneboots.Log

Monitor Threshold Usage ActionIP traffic rate Normal Traffic rate is checked to be lower than90% of the defined high threshold (forbroadcast: 150 pack

Common loggingThe functions of this feature intend to enhance the log printing function in ED logging; so that, theimproved logging system is more con

Table 129: Log and display class and category informationLog Event ActionLog event with classidentifierFault, Configuration, Accounting,Performance, S

Table 131: Log and display remote user informationItem ActionLog SSH user logoninformationLogs an Info message with detail information, such as user n

Appendix J: LicensingLicensing was introduced in the UNIStim 4.0 software and is supported on the Avaya 1100 Series IPDeskphones and Avaya 2050 IP Sof

Removing an Avaya 2033 IP Conference Phone from service... 42Connecting an extension microphone...

Dialpad entryCertain configuration items on the phone require alphanumeric, special characters or hex input,depending on the input field. For ease of

Accessing the Keycode Retrieval SystemThe Keycode Retrieval System (KRS) User Guide provides important IP Deskphone licensinginformation. The followin

Use the following procedure to download the Node Locked license files keyed to each phone byMAC address from the provisioning or TFTP serverDownloadin

Licensing notificationLicense notification provides details in a pop-up window on the IP Phone display area to helpdiagnose why the features are disab

Appendix K: IP Phone diagnostic utilitiesContentsThis section contains the following topics:• Introduction on page 503• Text-based diagnostic utilitie

Network diagnostic utilitiesNetwork diagnostic utilities are available on the IP Phone itself (set-based), or from the CommandLine Interface (CLI) (se

Ping and TraceRouteThe system administrator can use the local diagnostic tools, Ping or Traceroute command, from aspecific endpoint with any arbitrary

Authentication StateThe system administrator uses this option to determine whether the IP Phone is currentlyauthenticated with the 802.1x system. The

• Ethernet Statistics• IP Network Statistics• IP Set & DHCP InformationExecuting Ping1. Select Ping from the Network Diagnostic Tools submenu.2. P

Accessing IP Set and DHCP Information1. Select IP Set & DHCP Information from the Network Diagnostic Tools menu. The IP Setand DHCP information ap

3. Press the Select soft key to choose one of the following• Ping (see Figure 94: Ping data display page on page 518)• TraceRoute (see Figure 95: Trac

With UNIStim Release 6.0 or later, you can use the numeric keys on the Avaya 2007 IP Deskphonesoft keyboard or an external USB keyboard to dial callin

Reviewing the results of the Ping1. Use the Navigation keys to scroll to the Last Ping submenu item.2. Press the Select soft key.3. Use the Navigation

3. Press the OK soft key to return to the TraceRoute submenu.Reviewing the results of the trace1. From the TraceRoute submenu, use the Navigation keys

2. Scroll through the EtherStats menu and select Device ID.3. Press the Select soft key.4. Do one of the following• Press the OK soft key to return to

QoS StatisticsUse Browsing Quality of Service Statistics on page 513 to access the QoS Stats submenu item inRemote mode.Browsing Quality of Service St

In Figure 87: PING data display page on page 513,• PacketTx = packets sent• PacketRx = packets receivedTraceRouteFigure 88: TraceRoute data display sc

In Figure 89: Ethernet Statistics data display page on page 514,• Duplex = duplex mode• Speed = network speed 10MB/100MB• Auto Sense/Negotiate = Auto

Figure 91: DHCP information data display page on page 516 illustrates the data displayed fromthe DHCP Statistics submenu item.Note:DHCP Full and DHCP

• HWID = IP Phone hardware ID• SbMask = subnet mask• GtWay = Gateway• PROMS1 = EEPROM Server1 information• PROMS2 = EEPROM Server2 information• Sn = S

In Figure 93: RTP/RTCP statistics data display page on page 517,• EndIP = endpoint IP address• PortID = port ID• PacketTx = RTP packets sent• PacketRx

Figure 95: Tracert data display screenIn Figure 95: Tracert data display screen on page 519,• Hopxxx = the Hop number• xxx = Round Trip Time1, Round T

Figure 9: Avaya 2007 IP Deskphone display areasThe display may differ from the above example.To extend the life of the LCD panel, the panel goes dark

• CRCErrors = network CRC errors peg counts• FrameErrors = network Framing errors peg countsIn the IP Phone Configuration menu, Auto Negotiate mode is

• Retries = number of retries• UpTime = up-time of current TPS registration (days/hours/minutes/seconds)Quality of Service statisticsFigure 99: QoS st

In this document NAT refers to both IP port address mapping and IP address mapping (also knownas NAPT). A NAT is used with or without a Virtual Privat

For further information about the Server Information menu option, see Server Information onpage 523Set IP InformationIP Phones which do not reside beh

Using CLI CommandsIDU commandsThe system-based IDU command in LD 32 is used to test the end-to-end IP connectivity of the IPPhone from the call server

Item DescriptionTN ID CODE: 2001P2, 2002P1, 2002P2, 2004P1, 2004P2,2050PC, 1220, 1220, 1230ISET MAC ADR xx.xx.xx.xx.xx.xxISET IP ADR xx.x.x.xxx:xxxx(x

• the IP Phone is registered, but the Call Server is not responding, and generates an NPR0503messageGraphic-based diagnostics utilitiesGraphic diagnos

5. The number of repetitions of the Ping command are shown in the top bar of the screen. Thedefault is 4.To change the number of repetitions, tap on t

Using Ethernet Statistics tool1. Tap the Tools icon.2. Tap the Local Diagnostics menu entry.3. Tap the Ethernet Statistics soft key.The tool displays

3. Tap the IP Network Statistics soft key.The tool displays the Reset, NIPort, and Exit soft keys, and the statistics for the NetworkInterface Port (N

The following three phone modes are available with the Avaya 2007 IP Deskphone:• Full— default screen mode, which displays the full telephony screen.F

• DTLS- Server Config- Session Info- Certificate DN- Certificate Issuer- Last Error4. Use the scroll bar to display all the information.5. Tap the Exi

• 4. IP Network Statistics• 5. USB Devices• 6. Advanced Diag Tools• 7. DHCP InformationFigure 100: Local Diagnostics menu1. IP Set and DHCP Informatio

• EPROM Server S1 and S2 IP addresses, ports, actions, and number of retries• Voice VLAN priority and VLAN ID• DHCP Response String• Server informatio

Important:The DHCP Response String option of the IP Set & DHCP Information menu does not displayNortel-i2004-B option type information.If the IP P

5. The number of repetitions of the Ping command is shown in the top bar of the screen. Thedefault is 4. The maximum is 20.To change the number of rep

3. Ethernet StatisticsUse Using Ethernet Statistics tool on page 535 to use the Ethernet Statistics menu.Using Ethernet Statistics tool1. Press the Se

• Network Speed• AutoSense/Negotiate Capability• AutoSense/Negotiate Completed• Port VLAN Priority• Port VLAN ID• Packet Collision• CRC Error count• F

4. The screen displays Reset, Refresh, and Return soft keys. The Refresh soft key (secondsoft key on the display) refreshes the counts on the display.

Figure 104: IP Networks Statistics screen5. To reset the NIPort counters to 0, press the Reset soft key.6. The display counter values are a snapshot a

3. Press the Select soft key.You can press the Return soft key exit the menu to return to the Local Diagnosticssubmenu.6. Advanced Diag ToolsThe Advan

Figure 10: Avaya 2007 IP Deskphone Application areaProgrammable line (DN)/feature key label displayThe feature key label area displays a 10-character

• Advanced Diag Tools• DHCP Information• License Information• VPN Statistics• Certificate InformationFigure 105: Diagnostics menu1. IP Set Information

• Telephone Set IP address• Network subnet mask• Gateway IP address• EPROM Server S1 and S2 IP addresses, ports, actions, and number of retries• Voice

Figure 106: IP Set Information4. Click on the scroll bar or use the navigation down arrow to display all the information.5. Press the Cancel soft key

You can add an IP address by navigating to an existing address and editing it. You can addminimum number of 10 IP addresses, until the list reaches th

To change the number of hops, navigate to the item, press Enter to edit the item. Input anew value using the dialpad and press Enter.7. Press the Ping

The IP Phone traces the route to the address for the configured number of server hops,displaying the hop number (starting at 1), the three round trip

Figure 110: Ethernet StatisticsUsing Ethernet Statistics tool1. Press the Services key twice.2. Press the left or right navigation keys to access the

• Unicast Packets Sent• Unicast Packets Received• Broadcast Packets Received• Multicast Packets Received• 802.1x Status (EAP Status)5. To reset the NI

• Outgoing Packets discarded• Unknown protocols ( Unknown protos )• Last Internet Control Message Protocol (ICMP) message type and code (The Last ICMP

6. The display counter values are a snapshot and the displayed counter values do not changewhile the display is shown. To refresh them as you view the

• date and time information or Call Timer (can be enabled on the Prime DN if provisioned in theTelephone options menu)• set informationSoft key label

Figure 113: USB devices - lock pendingFigure 113: USB devices - lock pending on page 550 above shows an 1165E phone with a USBFlash Drive connected an

Using the DHCP Information tool1. Press the Services key twice.2. Press the left or right navigation keys to access the Diagnostics menu.3. Press 6 on

Bytes Sent 201,345,753Bytes Rcvd 410,852,091Last Rekey 6:03:45 agoTotal Rekey 8A scrollable dialog must be created for this item. The dialog only disp

Device CertificatesIn the sub-dialog Device Certificates a list of device certificates is displayed.Figure 116: Device Certificate List MenuHighlighti

PC Port statistics through PDTThe Problem Determination Tool (PDT) command showPCPortStatistics aids in remotetroubleshooting of the network. The comm

Appendix L: Language enhancementContentsThis section contains the following topics:• Description on page 555• Avaya 1100 Series Expansion Module font

TFTP Server supportA configuration file is used to download font files, as needed, to the IP Phone using a TFTP Server.After the font files are downlo

Appendix M: DHCP server configurationFor information on DHCP server configuration, see Avaya Communication Server 1000 Convergingthe Data Network with

9. From the DHCP Manager - (Local) window, highlight the scope to which the DHCP optionsare to be added.10. From the DHCP Options menu, select Scope.

2. Highlight DHCP and expand the DHCP option (if it is not already expanded).3. Highlight the server and right-click to open the pop-up menu. Select S

Figure 11: Avaya 2007 IP Deskphone Tools/Navigation areaPackage componentsThe Avaya 2007 IP Deskphone includes integrated support for a number of LAN

Figure 122: Predefined Options and Values with data8. Under the Value area, enter the following string in the String field: Nortel-i2004-A,x.x.x.x:410

Figure 124: Scope options11. On the General tab, scroll to the bottom of the list and check the 128 Nortel-i2004-A option.12. Click OK. The Option Nam

Caution:Although, Windows NT 4 also has the Vendor Encapsulation Option (option code 43), do notuse it to encode the Voice Gateway Media Card informat

2. Declare a pool of IP addresses exclusively for the members of the "i2004-clients" class. Thepool declaration is used to group a range of

# Defining Nortel-specific option for 2004 IP Phone clientoption my-vendor-specific-info code 144 = string;# Declaring a class for IP Phones type 2002

• in.dhcpd2. Collect information about the network such as subnet mask, router/Media Gateway and DNSserver IP addresses as specified. Make sure this i

:Broadcst=47.147.79.255:Subnet=255.255.240.0:MTU=1500:/Router=47.147.64.1:NISdmain=bvwlab:NISservs=47.147.64.91:#NI2004 s Site,128,ASCII,1,0Nortel-i20

Appendix N: TFTP ServerContentsThis section contains the following topics:• Introduction on page 567• TFTP Server planning on page 567• Updating IP Ph

Figure 126: TFTP Server on a networkThe following information must be considered when planning for a TFTP Server:• The process for the IP Phone to che

Pre-download checklistEnsure the following requirements are met before downloading firmware:• A LAN must be properly configured and operational.• The

Installation and configurationThe following sections provide a step-by-step guide to install and configure the Avaya 2007 IPDeskphone:• Before you beg

Using the up/down keys, scroll to Provision field, and enter the IP address of the TFTPServer. This field can also be configured through DHCP.Updating

Table 139: Fields in the TFTP configuration file on page 571 describes the fields in theconfiguration file on the TFTP Server. The download mode can b

Firmware download errorsIf corrupted firmware files are downloaded, an error message is displayed on the IP Deskphone.The error message displayed depe

11x0 IP Phone Manual Configuration AvayaIf you do not see this message, you are in the wrong menu. Repeat step 1. If BootC isdamaged from a power rese

Expansion Module for IP PhonesThe Avaya 1100 Series Expansion Module (Expansion Module) uses the same TFTP Serverconfiguration file method as the Avay

The IP Phone downloads the required files specified in the configuration file, as necessary. Table141: Fields in the TFTP configuration file for downl

Field Name Field Value DescriptionNote:The .cfg file provided by Avaya with the font file contains the appropriate settings for the FILENAME,ALIAS, FO

3. After the required fonts are downloaded from the TFTP Server, the IP Phone resets andregisters to the TPS.Downloading and configuring fontsOctober

Appendix O: 802.1Q VLAN descriptionContentsThis section contains the following topics:• Introduction on page 578• Description on page 579• IP Phone su

• Avaya 1230 IP DeskphoneThe 802.1Q support is configured from the user display interface of the IP Phone. Configure 802.1QVLAN support when you initi

Configuring the Avaya 2007 IP DeskphoneUse Configuring the Avaya 2007 IP Deskphone on page 58 to configure the Avaya 2007 IPDeskphone.Configuring the

• If 802.1Q is enabled, all frames transmitted by the Ethernet driver have the 802.1Q tag bytesinserted between the source MAC address and the protoco

Enhanced 802.1P and 802.1Q support improves voice quality by taking advantage of the VLANfiltering available on the three-port switch on the Avaya 110

5. The IP Phone reboots and sends a DHCP Discovery Request with the first VLAN ID from thesaved list. This is repeated for each VLAN ID in the list un

Data (PC Port) VLAN packet handlingPackets processed to and from the PC port operate as follows:PC Port (Ingress direction)• Data VLAN disabled—all tr

Appendix P: Port numbersPort numbers are specified for the Avaya 2000 Series IP Deskphones, Avaya 1100 Series IPDeskphones, Avaya 1200 Series IP Deskp

L4 protocol(TCP/UDP)Port number orrangeInterface Description CommentsUDP 5100 Ethernet UNIStim Connection to CS 1000UDP 5105 (Variable) Ethernet UFTP

Appendix Q: Bluetooth® and WirelessFidelity interferenceBluetooth® is a wireless communication technology that is especially appropriate for cablerepl

activity. Low levels of WiFi activity is determined by the desired performance versus distance ofthe Bluetooth® wireless technology headsets.Clients o

Appendix R: Power requirements andenvironmental specificationsContentsThis section contains the following topics:•IP Deskphone power requirements on p

Table 144: Power requirements for IP Deskphones using Power over Ethernet Classification 2IP Phone ProductCodeClass Max.PowerTypicalPowerStorageTempSt

You can manually configure all or some parameters. For information about provisioning the IPPhone manually, see Manual provisioning of Avaya 2007 IP D

Environmental specificationsTable 146: Environmental specifications on page 590 shows the environmental specifications of IPPhones.Table 146: Environm

Appendix S: IP Deskphone context-sensitive soft keysTable 147: IP Deskphone context-sensitive soft keys on page 591 describes the IP Deskphonefeature

Key number Response DescriptionSCCSSCNULSpeed Call ControllerSystem Speed Call ControllerRemoves function or feature from keyKey 24 PRSNULPrivacy Rele

Appendix T: Call featuresTable 148: IP Phone supported call features on page 593 shows a list of supported call featuresfor the IP Phones.Table 148: I

Feature DescriptionDPU Directed Call PickupDRC DID Route ControlDWC ACD Display Call Waiting CallsEOV Enhanced OverrideEMG ACD EmergencyENI ACD Enable

Feature DescriptionREMARK Remote Message Waiting KeyRNP Ringing Number PickupRPAG Radio PageROD Record on DemandSCC Speed Call ControllerSCU Speed Cal

Appendix U: FLEXnet licensing error codesTable 149: FLEXnet licensing error codes on page 596 describes FLEXnet licensing error codesfor the Avaya 205

Error code Description-22 Feature checkin failure detected at license server system.-23 License server system temporarily busy (new server connecting)

Error code Description-73 Local checkout filter rejected request.-74 Attempt to read beyond end of license file path.-75 SYS$SETIMR call failed (VMS).

Error code Description-112 Missing dongle driver. In order to read the FLEXid hostid, the correct driver must beinstalled. These drivers are available

Package components...  67Installation and con

Replacing an Avaya 2007 IP Deskphone1. Obtain the node and TN information of the phone you want to replace.2. Disconnect the Avaya 2007 IP Deskphone t

Error code Description-153 Bad V84_SIGN signature.-154 Bad V84_SIGN2 signature.-155 License key required but missing from the license certificate. The

Appendix V: Avaya 2050 IP Softphonelicense informationDownload Open Source modulesUse the following procedure to download the Open Source modules for

When we speak of free software, we are referring to freedom, not price. Our General PublicLicenses are designed to make sure that you have the freedom

2. You may modify your copy or copies of the Program or any portion of it, thus forming a workbased on the Program, and copy and distribute such modif

include anything that is normally distributed (in either source or binary form) with the majorcomponents (compiler, kernel, and so on) of the operatin

may add an explicit geographical distribution limitation excluding those countries, so that distributionis permitted only in or among countries not th

To do so, attach the following notices to the program. It is safest to attach them to the start of eachsource file to most effectively convey the excl

IndexNumerics2001 IP PhoneRemoving ... 423-port switchand 802.1Q header ...

EEmergency Services for Virtual Office ... 297Enabling Full Duplex mode for Avaya 1165E IP Deskphone...

showPCPortStatistics PDT command ... 20, 554Specifications ...

Chapter 6: Avaya 1210 IP DeskphoneContentsThis section contains the following topics:• Introduction on page 61•Description on page 62• Components and

DescriptionThe Avaya 1210 IP Deskphone uses the customer IP data network to communicate with the AvayaCommunication Server 1000 (Avaya CS 1000). The A

Keys and functionsTable 8: Avaya 1210 IP Deskphone keys and functions on page 63 describes the Avaya 1210 IPDeskphone keys and functions.Table 8: Avay

Key FunctionAfter you mute the transmission path, the Mute indicator LED, embeddedin the Mute key, flashes.Headset key Press the Headset key to answer

Diagnostic Tools option. For more information about network diagnostic utilities, see IP Phone diagnosticutilities on page 503.If an incoming call is

- Applications• five call-processing keys- Goodbye- Hold- Handsfree- Mute- Headset• Last number redial soft keyLast Number Redial (LNR) functionality

Caution:Do not use any liquids or powders on the Avaya 1210 IP Deskphone. If you use anything otherthan a soft, dry cloth, you can contaminate IP Phon

Table 11: Package components• Avaya 1210 IP Deskphone• handset• handset cord• footstand• 2.1 m (7-ft) CAT5-e Ethernet cable• number plate and lensFor

Caution:Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is inplace when the port is not in use. An improper connect

Display characteristics...  97Cleaning the IP

Connecting the components1. Attach the footstand (optional). Attach the foot stand in the appropriate slots depending onthe desired angle for your IP

b. Plug the other end of the handset cord with the long straight section into the handsetjack marked with the handset symbol on the back of the IP Pho

c. Make small marks on the wall where you want to align each of the two keyhole slots.d. Insert the screws (not provided), so that they protrude sligh

3. Press OK when the node number displays.If Thenyou configure the node password to NULL a password screen displays. Go to 4 onpage 73.the node passwo

TYPE: 1210TN: LLL S CC UUAvaya 1210 IP Deskphone74 IP Deskphones Fundamentals October 2014Comments? [email protected]

Chapter 7: Avaya 1220 IP DeskphoneContentsThis section contains the following topics:• Introduction on page 75•Description on page 76• Components and

DescriptionThe Avaya 1220 IP Deskphone uses the customer IP data network to communicate with the AvayaCommunication Server 1000 (Avaya CS 1000). The A

Keys and functionsTable 12: Avaya 1220 IP Deskphone keys and functions on page 77 describes the Avaya 1220 IPDeskphone keys and functions.Table 12: Av

Key FunctionEnter Press the Enter key, at the center of the Navigation key cluster, to confirmmenu selections. You can also use the Enter key instead

- Language- Date/Time Format- Display diagnostics- Local Dialpad Tone- Set Info- Ring type- Change Feature key label- Call Timer- On-hook Default Path

Registration...  126GIPS...

• 4. Lock MenuIf you are prompted to enter a password when you double-press theServices key, password protection is enabled. For more information abou

• Support for the G.722 codec for wideband audio — requires a user-supplied wideband handsetor headset. Wideband audio is not supported on the speaker

You can use the Programmable line (DN)/feature key label feature to add a text label on the AutoDial keys that have a 10 digit number.Information line

Table 15: Package components• Avaya 1220 IP Deskphone• handset• handset cord• footstand• 2.1 m (7-ft) CAT5-e Ethernet cable• number plate and lensFor

Caution:Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is inplace when the port is not in use. An improper connect

Connecting the components1. Attach the footstand (optional). Attach the foot stand in the appropriate slots depending onthe desired angle for your IP

Figure 17: Avaya 1220 IP Deskphone connectionsa. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots onAvaya 122

the back of your IP Phone. In position 1, the IP Phone sits at a 25-degree angle. Inposition 2, the IP Phone sits at a 55-degree angle.b. Press the fo

The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for a

During the reboot sequence of a previously-configured IP Phone, the Avaya 1220 IPDeskphone displays the existing node number for approximately 5 secon

Downloading the full version of the Avaya 2050 IP Softphone software... 167Upgrading...

Removing an Avaya 1220 IP Deskphone from serviceRemoving an Avaya 1220 IP Deskphone from service1. Disconnect the Avaya 1220 IP Deskphone from the net

Chapter 8: Avaya 1230 IP DeskphoneContentsThis section contains the following topics:• Introduction on page 91•Description on page 92• Components and

DescriptionThe Avaya 1230 IP Deskphone uses the customer IP data network to communicate with the AvayaCommunication Server 1000 (Avaya CS 1000). The A

Keys and functionsTable 16: Avaya 1230 IP Deskphone keys and functions on page 93 describes the Avaya 1230 IPDeskphone keys and functions.Table 16: Av

Key FunctionMessage (Inbox) Press the Message (Inbox) key to access your voice mailbox when themessage waiting indicator flashes.Redial (Outbox) Press

- Language- Date/Time Format- Display diagnostics- Local Dialpad Tone- Set Info- Ring type- Change Feature key label- Call Timer- On-hook Default Path

• 4. Lock MenuIf you are prompted to enter a password when you double-press the Services key,password protection is enabled. For more information abou

• Support for the G.722 codec for wideband audio — requires a user-supplied wideband handsetor headset. Wideband audio is not supported on the speaker

If a label is longer than 9 characters, the last 9 characters are displayed and the excess charactersare deleted from the beginning of the string when

Package componentsYou must order the global power supply separately if local power using the global power supply isrequired. IP Deskphones include int