Avaya 1230 with SIP Software Betriebsanweisung

Avaya 1230E IP Deskphone with SIPSoftware on Avaya Aura® User GuideRelease 4.416-604277Issue 01.01 StandardNovember 2013

10 Avaya 1230E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013

Multiple calls On HoldWhen you have more than one call on hold, use the navigation key to highlight a call on thetelephone display screen. You can per

Soft key label Function[Trnsfer] [RlsCall] [Join] [More...]• If you press the More… soft key from the first menu list twice, youaccess the following c

Soft key label Function• Alpha Dialing• Search Method• Incoming Privacy• Outgoing Privacy• # Ends Dialing• Hold Mode: Private• Time6. Network—use to a

To make a call on hold the active call:1. Press the Up/Down navigation key to highlight a call on hold.2. Press the Actvate soft key to make the highl

caller to a 3-way call, you must initiate a conference call with the server and join allcallers to the conference call.• If the host of a 3-way call p

Transferring a call Note:• When more than one call is on hold, the call you want to transfer must be the activecall.• The IP Deskphone does not automa

Your IP Deskphone then displays any local calls, including the transferred call,until Transfer successful or Transfer failed is displayed, dependingon

To park a call to the server during a call:1. Press the NewCal soft key.2. Dial the FNE of Call Park and press the Send soft key. Note:The FNE number

• Check the presence status of a friend.• Initiate a call to a friend.• Send an IM to a friend.• Edit the information about a friend.Related topics:Ac

The IP Deskphone uses the SIP address for the contact from your personal AddressBook.6. Use the dialpad to enter the text of the message.7. Press the

Chapter 1: Revision historyNovember 2013 Standard 01.01. This is a new document to support SIP SoftwareRelease 4.4 on Avaya Aura®.Avaya 1230E IP Desk

ORPress the Back soft key to return to the previous menu.10. Press the Ok contact-sensitive key to return to the Friends list. Press the Ok contact-se

Related topics:Feature key programming on page 111Remove a programmed feature key on page 116Feature key autoprogramming on page 116Feature key progra

• User—current user to whom the programmed feature key is associated• Address—SIP address for the feature key when programmed for Speed Dial, CallForw

• Do Not Disturb.• Send IM.• Presence.ORPress the Back soft key to return to the previous menu.To program a Speed Dial feature key:To program a Speed

7. Use the dial pad to enter the address.8. Press the Finish soft key to confirm the entry and complete the procedure.ORPress the Clear soft key to er

1. Press the Select soft key.2. Press the Up/Down navigation key to highlight one of the following:• Connected• Unavailable3. Press the Select soft ke

Remove a programmed feature keyYou can remove a feature key by using one of the following methods:• Edit context-sensitive soft keys.• Bulk context-se

Note:The autoprogramming feature options are dependent on your service provider and IPDeskphone configuration. If you attempt to use the autoprogram

Press the No soft key to return to the previous screen without removing the featurekeys.6. To select a single feature key to remove, do one of the fol

Creating a feature key using the Copy keyYou can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copyfixed key when you

Revision history12 Avaya 1230E IP Deskphone with SIP Software on Avaya Aura® User Guide November 2013Comments? [email protected]

Using Call ForwardUse the Call Forward feature to direct incoming calls to an alternate destination. You cancontinue to make calls from the IP Deskpho

1. Press the CallFwd soft key.2. Use the dialpad to enter the phone number or SIP address where you want toforward your calls.3. Press the Forwrd soft

1. From Phone 2, dial the activation FAC and the extension of Phone 1, followed by#.2. Enter the security code for Phone 1, followed by #.3. Enter the

To disable Do Not Disturb1. Press the Disable soft key to configure Do Not Disturb.ORPress the Back soft key to return to the previous menu.2. Press t

• In-Transit• Looking For Work• Lunch• Meal• Meeting• On The Phone• Performance• Permanent Absence• Playing• Presentation• Shopping• Sleeping• Spectat

ORPress the Back soft key to return to the previous step.7. Press the OK soft key to confirm the Presence state selection.Related topics:Adding a new

Related topics:Audio Codec Selection on page 126Audio Codec Ordering on page 126Audio Codec SelectionThe Audio Codec Selection allows you to select a

With shared control configured, the following call actions are supported between the PC softclient and the IP Deskphone:• Answer an incoming call• Mak

Busy Lamp FieldThe Busy Lamp Field (BLF) is an alternate presence-monitoring mechanism for the IPDeskphone that allows presence functionality on proxi

Chapter 13: Advanced featuresViewing the IP Deskphone informationTo view the Phone Information for the IP Deskphone, press the Services hard key and

Chapter 2: Regulatory and safetyinformationThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantt

Checking for Updates on page 130Resetting the IP Deskphone on page 131Erasing the user data on page 132Accessing the Services menuSome of the system f

To check for the latest update1. Press the Services fixed key.2. Select Check For Updates.3. Press the Select context-sensitive soft key.4. Press the

Erasing the user dataThe IP Deskphone stores user files that you eventually want to delete. These files include:1. Profiles — user profile settings2.

• All files7. Choose one of the following:• To enter the selected folder, press the Select soft key.• To delete contents of the selected folder, press

languageTo delete the system file without deleting the user profile:1. Press the Delete soft key to delete the system file from the list.ORPress the B

ORPress the Prefs soft key, and then select Network from the menu. Note:You need to enter an administration password to access the Network menu items.

The Phone Information - Details screen displays the following information:• Primary User: Primary logged-in User name.• Primary Domain: Primary login

ModeThe Screensaver Mode screen allows you to enable or disable the screensaver/lock.Choose one of the following screensaver configuration options:1.

If a user-defined password is not allowed, then the Set soft key is not visible, andyou can use only the primary user login password to enable the pas

cannot make outgoing calls except an emergency call, and cannot view IMs or the Friends listuntil you unlock the IP Deskphone.If you make an emergency

Table 1: EMC ComplianceJurisdiction Standard DescriptionUnited States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio FrequencyDevices (see

Add a new group on page 143Bulk-create feature keys based on an existing directory AddressBook groupTo bulk-create feature keys based on an existing d

• If you choose Address Book, the bulk key creation process begins.• If you choose Groups, the Select Group screen appears and prompts you toselect th

You are presented with the list of contacts currently part of the group youselected.ORPress the Back soft key to return to the dismiss the screen and

ORPress the No soft key to add the entry to the address book without adding it to agroup.ORPress the Back soft key to return to the previous menu. Not

Speed Dial ListWhen configuring the phone provisioning, a feature key can be configured as a Speed DialList. You cannot modify or delete the feature k

Speed Dial List screenYou can select the provisioned Speed Dial List entries from the Speed Dial List screen.The Speed Dial List screen displays all t

File ManagerYou can use File Manager to navigate to the IP Deskphone file system. Access the FileManager menu through Services > File Manager.The f

Announcement Record / ListenThis feature allows you to record an announcement associated with an assigned extension.To record an announcement:1. Dial

EC500 Self AdministrationThe Extension to Cellular (EC) 500 feature allows you to assign and change the EC500telephone number associated with your IP

Station Lock and UnlockThe Station Lock and Unlock feature allows you to restrict calls from being made from aspecified extension.Dial the Station Loc

DenAn regulatory notice for Japan Warning:Please be careful of the following while installing the equipment:• Please only use the connecting cables, p

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Chapter 14: MultiuserThe Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the sametime. This allows a single I

During the login process, the IP Deskphone can receive calls for user accounts that are alreadyregistered; however, other features are not available u

secondary account takes precedence: it is logged in, and the feature key acts as a Line key.If the account is logged out manually, the programmed feat

Upgrade impacts to user profilesIn previous releases of the IP Deskphone software, user profiles were associated to usernames rather than accounts; on

The primary account is always associated to the first (bottom-right) line key of the IPDeskphone. If you are a secondary user, the order of the next a

If you initiate a call by pressing a line key, the user account associated with that line key isused when the call is initiated.If you initiate a call

call appears on the context line. Each line key reflects the most active call state of itsaccount.The active call is affected by operations such as ca

Modifying settingsA number of preferences, in particular Voice Mail and IM settings, are per-account. The mainPreferences menu includes a User Setting

• The red LED is lit if any account has a waiting message.• A special icon (a shaded envelope) is displayed on the line key of each account with await

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Inbox, Outbox, IM logThere is a single Inbox, a single Outbox and a single Instant Message log for each profile. Thedetailed view of the call log entr

The Friends view always accesses and modifies the address book of the primary account(local or network-based). There is no selection mode for the Frie

DND mode for each account is persistent. If you restart the IP Deskphone, or log out and login, the account maintains the original state.PresenceSelec

Call ForwardingSelecting the Call Forward command from the Services menu prompts you to specify whichaccount must be placed in Call Forward mode. The

For both a single key and the All accounts key, you can treat the key as a toggle. If no CallForward or DND operations are selected, pressing the key

IndexNumerics3-way calling ...103AAbbreviated Dialing Lists ...

Deleting an Instant Message ...96Deleting calls in your Call Inbox ... 89Display scre

Multiuser, additional logins ... 151Multiuser, Address books ... 160Multiuse

VView existing groups in your Address Book ... 141View existing groups in your Address Book if youselected Groups ...

Chapter 3: Introduction to the Avaya 1230 IPDeskphoneYour Avaya 1230 IP Deskphone brings voice and data to your desktop. The IP Deskphone connectsdir

• headset jack• 10/100 Ethernet ports- one Ethernet port for LAN connection- one Ethernet port for optional PC connection• Power over Ethernet (PoE) t

Key FunctionLine keys or speed dial keys are located on either sideof the display area and are labeled on the LCDdisplay. You can program these keys a

© 2013 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Key FunctionThe state of active calls is not affected with you pressthe Quit key.(Inbox) Press the Inbox key to access your Call Inbox. TheCall Inbox

Key FunctionNote: The Enter key has the same function as thecontext-sensitive soft keys Select and Set.(Goodbye) Press the Goodbye/Release key to term

• pressing the Goodbye/Release key for a call on local hold• pressing the Hold key for an incoming callLine keyIf there is an incoming call, and you p

Cleaning the Avaya 1230 IP Deskphone LCD display screenTo clean the LCD display screen, gently wipe with a soft, dry cloth. Caution:Do not use any liq

Item Function• To type letters, the abc context-sensitive soft keymust be displayed.• To type numbers, press the abc context-sensitivesoft key to disp

Item FunctionMore.. Press the More.. soft key to select a new menu listof context-sensitive soft keys.The next available menu list contains the follow

Item Functioncan improve the audio quality by changing theaudio setting to low.Audio Quality• Monitor Audio Quality—used to view detailsabout the audi

Item FunctionMore.. Press the More.. soft key to return to the first menulist of context-sensitive soft keys.The next available menu list contains the

Item FunctionExit Press the Exit soft key to clear the user input and returnto the initial idle screen that displays the following softkeys: [Redial]

Item Functionkey is when the call displayed onscreen is a call thatthe user placed on hold.Note: The Actvat context-sensitive soft key neverappears at

TrademarksThe trademarks, logos and service marks (“Marks”) displayed in thissite, the Documentation and Product(s) provided by Avaya are theregistere

Item Function4. Language—use to change the interfacelanguage.5. Misc Options—use to access the followingoptions:• Alpha Dialing• Search Method• Incomi

Navigation keysThis section provides information about keys you can use to navigate within the menus of yourAvaya 1230 IP Deskphone. Note:Menu items a

Key FunctionPress the up or down arrows on the Navigation KeyCluster to:• Erase a character (backspace) when you enterand edit text.• Highlight items

Component IconOn holdMissed callTable 7: Display screen icons — Feature button iconsComponent IconDo Not DisturbCall ForwardSpeed Dial listSend IMTabl

Component IconIncoming Call Missed, ReviewedTable 10: Display screen icons — PresenceComponent IconTerminatedConnected InactiveUnavailable Busy or Off

Available IP Deskphone call featuresThe IP Deskphone is designed to be supported by various call servers. The specific call serverin which the IP Desk

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Chapter 4: Installing the 1230 IP DeskphoneThis chapter describes how to install and connect your 1230 IP Deskphone.Before you begin Caution:Do not p

The following figure shows the connections on the IP Deskphone.Figure 6: IP Deskphone connections Warning:Ensure that the protective rubber cap on the

If you insert the foot stand into the lower slots, your Avaya 1230 IP Deskphone sits at a 55-degree angle.1. Align the bottom tabs on the foot stand w

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specific IEC cable. You can order the Avaya-approved AC adapter and country-specific IECcable separately. Warning:Use only the approved Avaya Global P

1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port onthe back of your Avaya 1230 IP Deskphone as shown in IP Deskphonec

Related topics:Entering text using the IP Deskphone dialpad on page 42Enabling and disabling the # Ends Dialing feature on page 43Configuring the dial

Character Name& ampersand' apostrophe^ carat? question mark! exclamation point( left parentheses) right parentheses, comma\ backslash/ forwar

To disable the # Ends Dialing feature:1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and thenselect Misc Options. Highligh

Chapter 5: Accessing the Avaya 1230 IPDeskphoneYou require a log on ID and a password to log on to a server with your Avaya 1230 IP Deskphone.Logging

Configuring the duration of the login on page 49Logging on multiple user accounts on page 49Automatic loginBefore you first receive your Avaya 1230 IP

Password protection for domainsThis feature supports admin password protection for editing of the domain and is not requiredfor switching domains. If

Logging on to your Avaya IP DeskphoneYou need to log on to your Avaya IP Deskphone when you first install and restart your IPDeskphone and anytime you

Note:You can cancel the login process by pressing one of the following keys:• Cancel• Goodbye• QuitConfiguring the duration of the loginAfter you ent

ContentsChapter 1: Revision history...11Chapter 2: Regulat

Timed logoffWhen you determine a logon time other than permanent, the IP Deskphone reminds you ofyour expiry time.Related topics:Timed logoff while IP

Selecting a locationWhen you first login to the IP Deskphone, the system prompts you for a location. The locationyou select is saved in your User Prof

• Instant Messaging settings and Instant Message Inbox/Outbox• Default dialing (alpha/numeric)• Call Ignore action (local/network)• Search method (Nam

• Press the Back soft key to remain logged on and return to the Servicesmenu.Related topics:Logging off multiple user accounts on page 53Logging off m

• Press the handsfree button.• Press the headset button. Note:Hang up or switch off the handset to return to normal state.2. Dial the emergency number

Chapter 6: Configuring the Avaya 1230 IPDeskphoneYou can adjust a few settings of the Avaya 1230 IP Deskphone to conform to the environment where you

3. Use the dialpad to enter the display text you want to appear on the idle screendisplay of the IP Deskphone.4. Press the Save soft key to save the i

Note:When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list.When

Related topics:Adjusting the ring volume on page 58Adjusting the volume of the Handset, Headset, and Handsfree mode on page 58Adjusting the paging rin

Note:To adjust the volume during a call, use only the Volume + and Volume - fixedkeys.3. Press the Set soft key to configure the selected volume and

Logging off from the IP Deskphone...52Logging o

Note:To adjust the volume during a call, use only the Volume + and Volume - fixedkeys.3. Press the Set soft key to set the selected volume and return

To select a language:1. Press the Prefs soft key, and then select Language.The current language displays.2. Press the Change soft key to change the la

4. Press the Change soft key to change the Date Format.5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note:Time z

Chapter 7: Making a callThis section describes the methods you can use to make a call. You can make a call from your IPDeskphone using one of the fol

Note:The Redial context-sensitive soft key only appears if a number or address waspreviously entered.ORPress the Msgs soft key and then select Voice

Related topics:Using handsfree calling on page 65Using handsfree callingWhile on an active call, you can switch between the handset, headset, and hand

Using Call SubjectsYou have the option of sending a Call Subject when you initiate a call to a contact. Use thisfeature to indicate to the contact the

To create a new call subject while initiating a call:1. Press the Subject soft key to send a Call Subject with the call you are making.2. Press the Ne

3. Press the abc/123 soft key to toggle between alphabetic and numeric characters.4. Use the dialpad to enter the new Call Subject.5. Press the Save s

5. Use the dialpad to edit the Call Subject.6. Press the Save soft key to confirm the changes.ORPress the Back soft key to return to the previous menu

Configuring Instant Messaging...91Instan

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Chapter 8: Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identificationappears on

4. Press the Handsfree fixed key.Redirecting an incoming callWhen you receive a call, you can choose to redirect the call to another destination witho

• Press the Msg/Inbox fixed key to choose a SIP address from the Call Inbox.3. Press the Up/Down navigation key to highlight a SIP address contact.4.

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Chapter 9: The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call or send anInstant Message (IM).

First, go off-hook. If needed, you can add a Call Subject.You can also access the Address Book while on an active call and initiate a new call. The IP

Press the No soft key if you do not want the contact added to a group.ORPress the Back soft key to return to the previous menu.7. Press the Ok soft ke

appears. Press the Yes soft key to remove the contact from your friends list orpress the No soft key to keep the contact in your friends list.8. Press

4. Use the dialpad to enter a name for the entry.5. Press the Next soft key to continue.ORPress the Back soft key to return to the previous menu. Note

Screensaver/screen lock...136S

3. Press the Up/Down navigation key to highlight the Search Method you want to useas the default when you search for a contact:• Index Search• 1st Cha

Using Local SearchYou can search for a contact that is stored in your Address Book.To search for a contact stored in your Address Book:1. Press the Se

Using Global SearchYou can perform a Global Search for a contact.To perform a Global Search for a contact:1. Press the Services fixed key, select Sear

Press the Back soft key to return to the previous screen.8. When a search result is not successful, you can do one of the following:• Press the New so

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Chapter 10: Call InboxWhile your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view thefollowing details about eac

ORTo view the details of a highlighted call, press the Right navigation key. .ORTo leave the detail view and return to the main Inbox screen, press th

When you view the details of a call in the Call Inbox, you can Initiate a call to the caller displayedon the screen. Press the Enter key to place a ca

Missed Calls NotificationYou can change the call log behavior so that the message xx new calls is cleared byentering the Inbox without having to selec

To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from themenu. Note:• If your service provider requires that a D

Notifications...

Accessing the calls in your Call Inbox during a callYou can access the calls in your Call Inbox while you are in an active call.To access the calls in

Chapter 11: Instant MessagingYou can use your IP Deskphone to send and receive an Instant Message (IM). You can access andrespond to an IM while on a

Configuring Instant Messaging pop-upsYou can configure Instant Messaging pop-ups.To enable or disable automatic pop-up of a new IM:1. Press the Prefs

To compose and send an Instant Message:1. Press the Msgs soft key, select Instant Messaging, and press the New IM soft keyORAccess the list of IMs by

Related topics:Accessing Instant Messages on page 94Accessing Instant MessagesYou can access and view the contents of the Instant Message Inbox/Outbox

Related topics:Replying to an Instant Message on page 95Initiating a call from an Instant Message on page 95Deleting an Instant Message on page 96Repl

The IP Deskphone goes off-hook and initiates the call.Deleting an Instant MessageTo delete a single IM, all the IMs from one contact, or all the IMs i

Chapter 12: Active calls and call featuresThis chapter provides information on active calls, and on call features available to the IP Deskphoneuser.A

Ring Again Busy / Automatic CallbackUsing the Ring Again Busy/Automatic Callback (ACB) feature, internal users who place a callto a busy or an unanswe

Call WaitingWhen you are on an active call and you receive an incoming call, you are notified of theincoming call by a message on the telephone displa