Avaya BCM 2.0 Call Center Reporting Bedienungsanleitung PDF herunterladen (Seite 8)

System overview

Enterprise Edge 2.0 Call Center Reporting Set Up and Operation Guide P0911643 Issue 02

and access the reports, other PCs on your network may be loaded with the Enterprise Edge 2.0

Call Center Reporting Multiple Client software (known as Multiple Clients).

Multiple Client PCs communicate with the Master PC, they do not communicate with the

Enterprise Edge 2.0 directly. For Multiple Clients to operate, the RDB Server must be running

on the Master Client PC.

For this reason, it is recommended that the RDB Server is

operational at all times.

Both Master Client and Multiple Client PCs may be used to change the configuration of the Call

Center Reporting software, to view and print reports and to display the Real Time screens.

DO NOT

INSTALL BOTH SETS OF CLIENT SOFTWARE ON A SINGLE

PC. ONE PC ON YOUR NETWORK SHOULD BE NOMINATED AS THE

MASTER CLIENT PC. ANY OTHER PC WHICH WILL RUN THE

CLIENT SOFTWARE

MUST

BE RUNNING THE MULTIPLE CLIENT

SOFTWARE. NO PC MAY BE USED TO RUN TWO SETS OF

SOFTWARE, AND THE MASTER CLIENT SOFTWARE MUST ONLY BE

RUNNING ONA SINGLE PC ON YOUR NETWORK.

PC requirements

The minimum requirements of the PC required to run Enterprise Edge 2.0 Call Center Reporting

software (either as a Master Client or Multiple Client) depends upon whether or not the PC is

dedicated to running Enterprise Edge 2.0 Call Center Reporting, or if it shares its resources with

other applications.

See below for the minimum requirements for your circumstances.

Minimum PC specifications:

IBM™ Compatible PC

Microprocessor speed - 120MHz (dedicated PC), 166MHz (shared PC)

RAM - 16Mb (dedicated PC), 32Mb (shared PC)

Hard disk drive space for application - 10Mb

Hard disk drive space for data (per year) - 15Mb

One free serial port, if Wallboards are used

Windows 95

rev B (or later version) operating system

Network Interface Card

TCP/IP protocol

SVGA display

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Avaya BCM 2.0 Call Center Reporting Bedienungsanleitung Seite 8