Avaya VoIP Monitoring Manager Reference Release 3.0 Bedienungsanleitung PDF herunterladen (Seite 109)

Troubleshooting

101

Set RTCP Port Error

If you receive the following error message then there is a problem setting the RTCP port. You

need to consider checking the following as indicated on the error message:

Setting the RTCP Port failed.

Please check:

The SNMP community ID has write access

The SNMP Agent is running

The port is not in use by another application

See Also

Windows SNMP Agent

VoIP Monitoring Manager Options

Server Cannot Connect to SNMP

This condition is not apparent unless you view the Windows Event Viewer on the server. On a

client, it will not be possible to generate reports, but no relevant information is available in the

event log.

This condition is caused by incomplete or incorrect installation of the server. The following DLL

files cannot be found in c:\WINNT\System32\:

Msvcp70.dll

Msvcr70.dll

Mfc70.dll

To verify that this condition has occurred, look in the System Log section of the Windows Event

Viewer for event ID 1102 with the following message:

SNMP Service is ignoring Extension Agent DLL <path and file name> because it is missing

or misconfigured.

If you verify this problem, copy the required DLL files from the installation CD to the required

directory.

Correct operation

If the service starts normally, the following information is displayed in Application section of the

Window Event Viewer:

 Informational event with ID 500: You are using RtpMib.dll version 3.0.x

(the text shown in italics in this message may vary depending on the version of VoIP

Monitoring Manager that is installed.)

 Event Properties with Event ID 500: The Avaya RTCP Monitor has started successfully.

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Avaya VoIP Monitoring Manager Reference Release 3.0 Bedienungsanleitung Seite 109