Avaya Unfied Messaging Installationshandbuch

Part No. P0945074 03CallPilotUnified MessagingInstallation and Maintenance Guide

10 Chapter 1 Requirements for installing Unified MessagingP0945074 03Fax:+61 388664644email:[email protected]

11CallPilot Unified Messaging Installation and Maintenance GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified Messa

12 Chapter 2 Configuring your system for Unified MessagingP0945074 03Configuring IMAP/LDAP/SMTP servers for Unified MessagingCallPilot supports IM

Chapter 2 Configuring your system for Unified Messaging 13CallPilot Unified Messaging Installation and Maintenance GuideConfiguring environments w

14 Chapter 2 Configuring your system for Unified MessagingP0945074 03To configure access to the Business Communications Manager 2.5 system on a su

15CallPilot Unified Messaging Installation and Maintenance GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes

16 Chapter 3 Installing and configuring Unified MessagingP0945074 03Fax requirementsIf subscribers intend to send and receive faxes on their compu

Chapter 3 Installing and configuring Unified Messaging 17CallPilot Unified Messaging Installation and Maintenance GuideInstalling Unified Messagin

18 Chapter 3 Installing and configuring Unified MessagingP0945074 034 In the left frame, click the CallPilot Unified Messaging link.5 Click the Do

Chapter 3 Installing and configuring Unified Messaging 19CallPilot Unified Messaging Installation and Maintenance Guide7 On the subscriber’s deskt

2P0945074 03CallPilot Unified Messaging Installation and Maintenance GuideCopyright © 2002 Nortel NetworksAll rights reserved. 2002.The information in

20 Chapter 3 Installing and configuring Unified MessagingP0945074 0310 Click the Next button.The Language selection screen appears.11 From the Lan

Chapter 3 Installing and configuring Unified Messaging 21CallPilot Unified Messaging Installation and Maintenance Guide14 Click the Next button.Th

22 Chapter 3 Installing and configuring Unified MessagingP0945074 0320 Click the Next button.The Ready to Install! window appears.21 If you want t

Chapter 3 Installing and configuring Unified Messaging 23CallPilot Unified Messaging Installation and Maintenance Guide5 Click the Next button.The

24 Chapter 3 Installing and configuring Unified MessagingP0945074 03Configuring Outlook 2002Outlook 2002 handles mail accounts differently than pr

Chapter 3 Installing and configuring Unified Messaging 25CallPilot Unified Messaging Installation and Maintenance Guide• Do not select the Log on

26 Chapter 3 Installing and configuring Unified MessagingP0945074 03Configuring Novell GroupWiseThis section is an overview of how GroupWise is in

Chapter 3 Installing and configuring Unified Messaging 27CallPilot Unified Messaging Installation and Maintenance Guide4 In the SMTP/VPIM prefix b

28 Chapter 3 Installing and configuring Unified MessagingP0945074 0320 Click the Volume Control tab.21 Select the default speaker and microphone v

Chapter 3 Installing and configuring Unified Messaging 29CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Lotus NotesUpda

3CallPilot Unified Messaging Installation and Maintenance GuideContentsChapter 1Requirements for installing Unified Messaging . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Unified MessagingP0945074 034 On the File menu, click Database, and then click Replace Design.The Replace

Chapter 3 Installing and configuring Unified Messaging 31CallPilot Unified Messaging Installation and Maintenance Guide3 Click the Browse button t

32 Chapter 3 Installing and configuring Unified MessagingP0945074 03Setting up the CallPilot Address Book Automatic updateYou can configure the Au

Chapter 3 Installing and configuring Unified Messaging 33CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Internet Mail c

34 Chapter 3 Installing and configuring Unified MessagingP0945074 036 In the E-mail address box type the subscriber’s CallPilot mail address in th

Chapter 3 Installing and configuring Unified Messaging 35CallPilot Unified Messaging Installation and Maintenance GuideConfiguring an LDAP directo

36 Chapter 3 Installing and configuring Unified MessagingP0945074 03Configuring special settings for Outlook Express or Outlook in Internet Mail m

Chapter 3 Installing and configuring Unified Messaging 37CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Netscape Messen

38 Chapter 3 Installing and configuring Unified MessagingP0945074 0311 Select the IMAP tab.12 From When I delete a message, select Mark it as dele

Chapter 3 Installing and configuring Unified Messaging 39CallPilot Unified Messaging Installation and Maintenance GuideConfiguring an LDAP directo

4 ContentsP0945074 03Setting up the CallPilot Address Book on the Lotus Notes server . . . . . . . . . . . . 30Setting up the CallPilot Address B

40 Chapter 3 Installing and configuring Unified MessagingP0945074 03Configuring Eudora ProTo change any part of this configuration after it is com

Chapter 3 Installing and configuring Unified Messaging 41CallPilot Unified Messaging Installation and Maintenance Guide11 From Please choose wheth

42 Chapter 3 Installing and configuring Unified MessagingP0945074 03Configuring an LDAP directory service for Eudora Pro1 Start Eudora Pro.2 On th

43CallPilot Unified Messaging Installation and Maintenance GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• T

44 Chapter 4 TroubleshootingP0945074 03Microsoft Outlook default mail clientYou see the error message when you install Unified Messaging: “Either

Chapter 4 Troubleshooting 45CallPilot Unified Messaging Installation and Maintenance Guide3 If neither Manager nor Designer is selected:— you must

46 Chapter 4 TroubleshootingP0945074 03Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials

Chapter 4 Troubleshooting 47CallPilot Unified Messaging Installation and Maintenance GuideCallPilot Logon FailureThe subscriber sees a message tha

48 Chapter 4 TroubleshootingP0945074 03Troubleshooting Outlook 2002 problemsThese are issues with how Unified Messaging works with Outlook 200. Th

Chapter 4 Troubleshooting 49CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting Lotus Notes log on problemsWhen Unified

Contents 5CallPilot Unified Messaging Installation and Maintenance GuideThe subscriber has problems with faxing . . . . . . . . . . . . . . . . .

50 Chapter 4 TroubleshootingP0945074 036 Make sure that:• the Inherit future design changes check box is selected• Hide formulas and LotusScript i

Chapter 4 Troubleshooting 51CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting after logging onThe CallPilot address bo

52 Chapter 4 TroubleshootingP0945074 03To fix the Outbox:1 On the subscriber’s computer, on the Tools menu click Services.The Services dialog box

Chapter 4 Troubleshooting 53CallPilot Unified Messaging Installation and Maintenance Guide• Ask the subscriber to verify that no attachment is emp

54 Chapter 4 TroubleshootingP0945074 03The subscriber has problems with faxingThe subscriber requires Imaging for Window to view and compose faxes

Chapter 4 Troubleshooting 55CallPilot Unified Messaging Installation and Maintenance GuideDeleted messages remain in the subscriber’s mailboxWhen

56 Chapter 4 TroubleshootingP0945074 03The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone message waiti

Chapter 4 Troubleshooting 57CallPilot Unified Messaging Installation and Maintenance GuideUsing Unified Messaging Support ToolsResetting the CallP

58 Chapter 4 TroubleshootingP0945074 03CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients that CallP

Chapter 4 Troubleshooting 59CallPilot Unified Messaging Installation and Maintenance GuideCP Trace settingsThe CPTrace settings are stored in the

6 ContentsP0945074 03

60 Chapter 4 TroubleshootingP0945074 03

CallPilot Unified Messaging Installation and Maintenance Guide61IndexAAccessto Business Communications Manager 2.5 14Accessing Help 56BBusiness Co

62 IndexP0945074 03LLDAPconfigure settings 12configuring directory services 35directory name 35directory services 35server 12Lightweight Dir

7CallPilot Unified Messaging Installation and Maintenance GuideChapter 1Requirements for installing Unified MessagingAbout CallPilot Unified Messaging

8 Chapter 1 Requirements for installing Unified MessagingP0945074 03Software requirementsSupported Integrated clientsIntegrated clients run with a

Chapter 1 Requirements for installing Unified Messaging 9CallPilot Unified Messaging Installation and Maintenance Guide• CallPilot Manager Set Up