Avaya I2050 Betriebsanweisung

Meridian 1, Succession 1000, Succession 1000MSuccession 3.0 Softwarei2050 Software Phone User GuideTitle page

10Your Call Control window Enhanced Call Control windowThe Enhanced i2050 Software Phone Call Control window (shown on page 11) includes the enhanced

11Your Call Control windowFigure 2:Enhanced Call Control windowMessage WaitinglightPrimary displaySoft keysNavigation arrowsVolume buttonsMute button

12Your Call Control window Call Control window elements and functionsThe following table describes the elements and functions of both the Standard and

13Your Call Control windowHold Click the Hold key to place an active call on hold. The feature key label for the held line displays a flashing icon t

14Your Call Control window Inbox Click the Inbox button to access your messages or return a call.Outbox Click the Outbox button to see a list of the n

15Your Call Control windowHot keysWithin the Call Control window, the computer keyboard provides hot keys to access common features:• Enter – Answer

16Your Call Control window Note: Some communications servers do not provide Calling Party and Called Party identification to the i2050 Software Phone.

17Installation and setupInstallation and setupSystem requirementsTo use the Nortel Networks i2050 Software Phone, you need:• Pentium-compatible CPU

18Installation and setup Install the USB Headset KitFollow these steps to install the USB Headset Kit:1. Ensure that you have the proper system requir

19Managing contactsManaging contactsAdding contactsYou can add contacts to the Local Directory in the Main Group, or to any group on the Shortcut Bar

20Managing contacts Editing contactsTo edit a contact:1. On the Call Control window, click Application menu > Local Directory > Local Directory

21Managing contacts4. Enter your search criteria. You can enter the name, e-mail address, or phone number. Remember to enter it the way it appears in

22Managing contacts Adding a group to the Shortcut BarTo add a new group:1. Right-click on a blank area on the Shortcut Bar and click Add New Group. A

23Managing contactsProperties - Business tabUse this tab to store a contact’s name, address, company information, and telephone numbers. To create a

24Managing calls Managing callsMaking telephone callsBefore making a call, ensure you are wearing your headset.To make a call:1. Select the line you w

25Managing callsHanging up telephone callsTo hang up a telephone call:1. Click on the appropriate Line key to ensure it is selected.2. Click on the G

26Using the USB Headset Adapter Using the USB Headset AdapterOverview of the USB Headset AdapterThe features of the USB Headset Adapter are briefly de

27Using the USB Headset AdapterAnswering calls with the USB Headset AdapterYou can answer a call using the USB Headset Adapter even if the i2050 Soft

28Using the USB Headset Adapter Muting a callWhen you mute a call, you can still hear your caller, but your caller cannot hear you.To mute a call usin

29Using the USB Headset Adapter5. Click the Configure Smart Functions button.6. Use the procedures below to change the functions that are available.7

3Revision historyRevision historyOctober 2003Standard 2.00. This document is up-issued to support Succession 3.0 Software.September 2002Standard 1.00.

30Using the USB Headset Adapter 3. In the Command box, enter the pathname and file name of the function you want to add. If you do not know the pathna

31Using macrosUsing macrosAbout macrosThe i2050 Software Phone enables you to record macros. A macro is a saved sequence of steps. For example, you c

32Using macros Playing a MacroYou can play macros to dial telephone numbers or access your Voice Mail. Once you have recorded a macro, it is saved und

33Menu commandsMenu commandsEnhanced Window menuClick on Application Menu to access the menu on the Enhanced Window.TraysSelects the information that

34Menu commands HelpOpens the i2050 Software Phone help window.AboutDisplays information about the i2050 Software Phone.ExitCloses the Call Control wi

35Menu commandsView menuThe View menu contains the following items:Local DirectoryDisplays the Local Directory.Message WaitingShows or hides the Mess

36Menu commands Macro menuThe Macro menu contains the following items:Macro [Name]Executes the macro you saved in this command.RecordStarts recording

37TroubleshootingTroubleshootingApplication interoperability issuesSome applications do not properly check versions of shared system files at install

38Troubleshooting Potential causes:• Network is down• Computer is not connected to the network• Invalid communications server settings in the Co

39TroubleshootingAuthorization failedSymptom:The following message appears:• Authorization failedDescription:Client has not been authorized to use

4ContentsContentsOverview 6i2050 Software Phone features... 6Main parts ...

40Troubleshooting Service DeniedSymptom:The following message appears:• Service Denied. Reason XXXX Description:You are not authorized to use the co

41TroubleshootingAudio problemsVerify basic audio operationTo verify the physical connection and proper Windows audio configuration, record an audio

42Troubleshooting Other causes of audio issuesOther applications running on your computer, especially CPU intensive applications or applications that

43Troubleshooting4. On the Sound Playback Preferred device drop down list, select your computer sound card. Similarly select your computers Sound Rec

44Troubleshooting USB Headset problemsHeadset not functioningTry the following in order presented:1. Verify that you have one of the supported operati

45Troubleshooting1. Unplug the USB cable from the USB Headset Adapter.2. Wait one minute.3. Plug the USB cable into the USB Headset Adapter.4. This f

46Troubleshooting Potential causes:The i2050 Software Phone Call Duration feature relies on the communication server providing a call timer. The commu

47TroubleshootingRedial List records Unknown Name and Unknown NumberSymptom:Unknown Name and Unknown Number are recorded in the Redial List even thou

48Troubleshooting

5ContentsUsing the USB Headset Adapter 26Overview of the USB Headset Adapter ... 26Answering c

Meridian 1, Succession 1000, Succession 1000Mi2050 Software Phone User GuideCopyright © 2002 – 2003 Nortel NetworksAll Rights ReservedInformation is s

6Overview OverviewThe i2050 Software Phone turns your computer into a telephone. To make a call, you dial with your keyboard or mouse. To answer a cal

7Overview-Volume-Mute- Navigation- Message waiting• User-selectable ringer that enables the PC speakers or the headset to ring for incoming calls.•

8Your Call Control window Your Call Control windowThere are two Call Control windows for the i2050 Software Phone: Standard and Enhanced. Both windows

9Your Call Control windowStandard Call Control windowThe Standard Call Control window (shown on page 9) includes the standard features that enable yo