Avaya 15-601063 Handbücher

Avaya 15-601063 Bedienungsanleitung (460 Seiten)

Marke: Avaya | Kategorie: Software | Größe: 3.91 MB |

Englisch

Inhaltsverzeichnis

IP Office

1

Contents

3

Voicemail Pro Actions6

4

Prompts7

5

Voicemail Pro Examples8

5

Appendix9

5

Voicemail Pro

7

Chapter 1

7

1. Voicemail Pro

9

Voicemail Pro Page 10

10

1.1 What is New

11

Voicemail Pro 4.1

12

Voicemail Pro 4.0

12

1.2 Features of Voicemail Pro

13

1.3 Supported Languages

14

Voicemail Pro Page 15

15

Installing Voicemail Pro

17

Chapter 2

17

2. Installing Voicemail Pro

18

2.1.1 PC Specification

19

Basic Voicemail Pro

20

Voicemail Pro plus IMS

20

Voicemail Pro Page 21

21

Voicemail Pro Page 22

22

2.1.2 Network Requirements

23

2.1.3 Disk Space Requirements

24

2.1.4 Web Server Operation

24

2.1.6 ContactStore Operation

24

2.1.7 Voicemail Pro Licenses

25

Voicemail Pro Page 26

26

Voicemail Pro Page 27

27

Voicemail Pro Page 28

28

Voicemail Pro Page 29

29

Voicemail Pro Page 30

30

Voicemail Pro Page 31

31

Voicemail Pro Page 32

32

Voicemail Pro Page 33

33

Voicemail Pro Page 34

34

Voicemail Pro Page 35

35

Voicemail Pro Page 36

36

Voicemail Pro Page 37

37

2.3 Client Only Installation

38

Voicemail Pro Page 39

39

Voicemail Pro Page 40

40

2.4 Upgrading Voicemail Pro

41

Voicemail Pro Page 42

42

Voicemail Pro Page 43

43

Voicemail Pro Page 44

44

2.5.2 Domain Member

45

Voicemail Pro Page 46

46

Voicemail Pro Page 47

47

Voicemail Pro Page 48

48

2.5.3 Work Group Member

49

Voicemail Pro Page 50

50

Voicemail Pro Page 51

51

Voicemail Pro Page 52

52

Voicemail Pro Page 53

53

Voicemail Pro Page 54

54

Voicemail Pro Page 55

55

2.5.4 Operation

56

Voicemail Pro Page 57

57

Voicemail Pro Page 58

58

Voicemail Pro Page 59

59

2.5.4.5 SMTP Errors

60

2.6 Centralized Voicemail Pro

61

2.6.1 Planning Requirements

62

2.6.2 Restrictions

62

2.6.3 Licensing

63

Voicemail Pro Page 64

64

Voicemail Pro Page 65

65

Voicemail Pro Page 66

66

Voicemail Pro Page 67

67

Example SAPI XML Tags

68

Voicemail Pro Page 69

69

Voicemail Pro Page 70

70

2.8 UMS Web Services

71

2.8.1 IMAP Installation

72

Voicemail Pro Page 73

73

Voicemail Pro Page 74

74

User and Browser Requirements

75

Voicemail Pro Page 76

76

Voicemail Pro Page 77

77

Voicemail Pro Page 78

78

Playback Control

79

Voicemail Pro Page 80

80

Voicemail Pro Page 81

81

2.8.3 Using Web Voicemail

82

Voicemail Pro Page 83

83

Voicemail Pro Page 84

84

2.8.4 Using IMAP

85

2.9 Troubleshooting

86

Voicemail Pro Page 87

87

2.9.2 The Voicemail Console

88

Voicemail Pro Page 89

89

2.9.3 Voicemail Pro User Log

90

2.9.4 Tracing in Debug

91

Voicemail Pro Page 92

92

Voicemail Pro Page 93

93

Voicemail Pro Page 94

94

Voicemail Pro Page 95

95

Configuring Voicemail Pro

97

Chapter 3

97

3. Configuring Voicemail Pro

98

Voicemail Pro Page 99

99

Voicemail Pro Page 100

100

Voicemail Pro Page 101

101

Voicemail Pro Page 102

102

Voicemail Pro Page 103

103

Voicemail Pro Page 104

104

Voicemail Pro Page 105

105

3.2 Voicemail Pro Preferences

106

3.2.1 System Preferences

107

Voicemail Pro Page 108

108

3.2.1.2 Directories

109

3.2.1.3 MAPI

110

3.2.1.4 Housekeeping

111

3.2.1.5 SNMP Alarm

112

3.2.1.6 Outcalling

113

3.2.1.7 VPNM

114

Voicemail Pro Page 115

115

Voicemail Pro Page 116

116

3.2.2 Control Panel Options

117

3.2.2.2 IMS Host Server Name

118

Voicemail Pro Page 119

119

Voicemail Pro Page 120

120

3.3 Fax Server Configuration

121

Voicemail Pro Page 122

122

Voicemail Pro Page 123

123

Voicemail Pro Page 124

124

Voicemail Pro Page 125

125

Voicemail Pro Page 126

126

Voicemail Pro Page 127

127

3.3.7 Castelle Fax Server

128

Voicemail Pro Page 129

129

Administration

131

Chapter 4

131

4. Administration

132

Voicemail Pro Page 133

133

4.1.1.3 Logging Out

134

4.1.1.4 Closing Down

134

Voicemail Pro Page 135

135

Voicemail Pro Page 136

136

4.2.3 Resetting a Password

137

4.3 General Administration

138

Voicemail Pro Page 139

139

4.3.4 Changing your Password

140

Voicemail Pro Page 141

141

Voicemail Pro Page 142

142

Voicemail Pro Page 143

143

Voicemail Pro Page 144

144

Voicemail Pro Page 145

145

Voicemail Pro Page 146

146

4.4.6 Example Call Flow

147

Voicemail Pro Page 148

148

4.5 User Voicemail Access

149

Voicemail Pro Page 150

150

Voicemail Pro Page 151

151

Voicemail Pro Page 152

152

Voicemail Pro Page 153

153

4.6 Mailbox Access Controls

154

Voicemail Pro Page 155

155

4.7 Hunt Group Voicemail

156

Voicemail Pro Page 157

157

Voicemail Pro Page 158

158

Voicemail Pro Page 159

159

Voicemail Pro Page 160

160

4.7.5 Out of Hours Operation

161

Enabling Announcements

162

Recording the Announcements

163

Voicemail Pro Page 164

164

4.7.8 Hunt Group Queuing

165

Voicemail Pro Page 166

166

Voicemail Pro Page 167

167

4.8 Recording Calls

168

4.8.1 Call Recording Warning

169

Voicemail Pro Page 170

170

4.8.4 Manual Call Recording

171

Voicemail Pro Page 172

172

Voicemail Pro Page 173

173

Voicemail Pro Page 174

174

Voicemail Pro Page 175

175

Voicemail Pro Page 176

176

Voicemail Pro Page 177

177

Voicemail Pro Page 178

178

Voicemail Pro Page 179

179

Voicemail Pro Page 180

180

4.9 Announcements

181

4.9.2 Personal Announcements

182

Voicemail Pro Page 183

183

Administration: Announcements

183

4.10.2 Changing User Locale

184

Voicemail Pro Page 185

185

Voicemail Pro Page 186

186

4.11 Changing Language

187

Voicemail Pro Page 188

188

Voicemail Pro Page 189

189

4.12 Mobile Twinning

190

4.12.1 Example Call Flow

191

Voicemail Pro Page 192

192

Voicemail Pro Page 193

193

4.13.1 Callback

194

Voicemail Pro Page 195

195

4.13.2 Outcalling

196

Voicemail Pro Page 197

197

Voicemail Pro Page 198

198

Using the Voicemail Pro

199

Chapter 5

199

Voicemail Pro Page 200

200

Voicemail Pro Page 201

201

5.2 Toolbar Icons

202

Voicemail Pro Page 203

203

5.5 Including Other Files

204

5.6 Start Points

205

Voicemail Pro Page 206

206

5.6.1 Default Start Points

207

5.6.2 Using Start Points

208

Voicemail Pro Page 209

209

Voicemail Pro Page 210

210

5.7 System Variables

211

Voicemail Pro Page 212

212

5.7.1 User Defined Variables

213

Voicemail Pro Page 214

214

5.8 Creating Modules

215

5.9 The Conditions Editor

216

Voicemail Pro Page 217

217

Voicemail Pro Page 218

218

Voicemail Pro Page 219

219

5.9.2 Calendar

220

5.9.3 Week Planner

221

5.9.4 Condition

222

5.9.5 Compare

222

Voicemail Pro Actions

223

Chapter 6

223

6. Voicemail Pro Actions

224

6.1 Connections

225

6.2 Available Actions

226

Voicemail Pro Page 227

227

Voicemail Pro Page 228

228

6.3 Standard Action Tabs

229

6.3.2 Entry Prompts

230

6.3.3 Using the Wave Editor

231

Voicemail Pro Page 232

232

6.3.4 Specific

233

6.3.5 Reporting

233

6.3.6 Results

234

6.4 Basic Actions

235

6.4.1 Generic

236

Voicemail Pro Page 237

237

Voicemail Pro Page 238

238

6.4.2 Speak Text

239

6.4.3 Menu

240

Voicemail Pro Page 241

241

6.4.4 Goto

242

6.4.5 Disconnect

243

6.4.6 Home

243

6.4.7 Module Return

243

6.5 Mailbox Actions

244

6.5.1 Get Mail

245

6.5.2 Leave Mail

246

6.5.3 Listen

247

6.5.4 Voice Question

248

6.5.5 Campaign

249

6.6 Configuration Actions

250

6.6.1 Edit Play List

251

6.6.2 Record Name

251

6.6.3 Play Configuration Menu

252

Voicemail Pro Page 253

253

6.7 Telephony Actions

254

6.7.1 Variable Routing

255

Voicemail Pro Page 256

256

6.7.2 Route Incoming Call

257

6.7.3 Route by Call Status

257

6.7.4 Transfer

258

6.7.5 Whisper

259

6.7.6 Call List

260

6.7.7 Dial by Name

261

6.7.8 Conferencing Center

262

6.7.9 Assisted Transfer

263

Voicemail Pro Page 264

264

6.7.10 Alphanumeric

265

Voicemail Pro Page 266

266

6.8 Miscellaneous Actions

267

6.8.1 eMail

268

6.8.2 Open Door

269

6.8.3 Alarm Set

270

6.8.4 Clock

270

6.8.5 Post Dial

271

6.8.6 VB Script

272

6.8.7 Remote Call Flow

273

6.9 Condition Actions

274

6.9.1 Test Condition

275

6.9.2 Set User Variable

276

6.9.3 Test User Variable

277

6.9.4 Test Variable

278

Voicemail Pro Page 279

279

6.10 Database Actions

280

6.10.1 Database Open

281

6.10.2 Database Execute

281

6.10.3 Database Get Data

282

6.10.4 Database Close

282

6.11 Queue Actions

283

6.11.1 Queue ETA

284

6.11.2 Queue Position

285

Voicemail Pro Page 286

286

Chapter 7

287

7. Prompts

288

Voicemail Pro Page 289

289

Voicemail Pro Page 290

290

Voicemail Pro Page 291

291

Voicemail Pro Page 292

292

Voicemail Pro Page 293

293

Voicemail Pro Page 294

294

Voicemail Pro Page 295

295

Voicemail Pro Page 296

296

Voicemail Pro Page 297

297

Voicemail Pro Page 298

298

Voicemail Pro Page 299

299

Voicemail Pro Page 300

300

Voicemail Pro Page 301

301

Voicemail Pro Page 302

302

Voicemail Pro Page 303

303

Voicemail Pro Page 304

304

Voicemail Pro Page 305

305

Voicemail Pro Page 306

306

Voicemail Pro Page 307

307

Voicemail Pro Page 308

308

Voicemail Pro Examples

309

Chapter 8

309

8. Voicemail Pro Examples

310

8.1.1 VBScript Properties

311

8.1.1.2 CallingParty Property

312

8.1.1.5 Locale Property

313

8.1.1.6 Name Property

314

8.1.1.7 NewMsgs Property

314

8.1.1.8 OldMsgs Property

314

8.1.1.10 Result Property

315

8.1.1.11 SavedMsgs Property

316

8.1.1.12 SavedResult Property

316

8.1.1.13 Variable Property

316

8.1.2 VBScript Methods

317

8.1.2.3 FullFilename Method

318

8.1.2.5 GetDTMF Method

319

8.1.2.7 GetExtension Method

320

8.1.2.8 GetLocale Method

320

8.1.2.9 GetMailbox Method

320

Voicemail Pro Page 321

321

Voicemail Pro Page 322

322

8.1.2.15 GetName Method

323

8.1.2.16 GetNewMsgs Method

323

8.1.2.17 GetOldMsgs Method

323

8.1.2.19 GetRegister Method

324

8.1.2.20 GetResult Method

324

8.1.2.21 GetSavedMsgs Method

325

8.1.2.23 GetVariable Method

325

8.1.2.24 MessageCLI Method

326

8.1.2.26 MessageLength Method

326

8.1.2.27 MessageTime Method

327

8.1.2.28 PlayDigits Method

327

8.1.2.29 PlayLocaleWav Method

328

8.1.2.30 PlayWav Method

329

Voicemail Pro Page 330

330

8.1.2.31 RecordMsg Method

331

8.1.2.33 Register Method

332

8.1.2.34 SetLocale Method

332

8.1.2.36 SetRegister Method

333

8.1.2.37 SetResult Method

334

8.1.2.39 SetVariable Method

334

8.1.2.40 Speak Method

335

Voicemail Pro Page 336

336

8.2.1 Example

337

Voicemail Pro Page 338

338

Voicemail Pro Page 339

339

Voicemail Pro Page 340

340

Voicemail Pro Page 341

341

Voicemail Pro Page 342

342

Voicemail Pro Page 343

343

Voicemail Pro Page 344

344

Voicemail Pro Page 345

345

8.3 Dial by Name

346

8.3.1 Example Call Flow

347

Voicemail Pro Page 348

348

8.3.3 Using the Name Table

349

8.3.4 Changing Full Names

349

8.4 Campaigns

350

8.4.1 Managing Campaigns

351

Voicemail Pro Page 352

352

8.4.2 Customer Prompts

353

8.4.3 Customer Menu

354

8.4.4 Campaign Identification

355

Voicemail Pro Page 356

356

8.4.6 Using the Web Campaign

357

Voicemail Pro Page 358

358

Voicemail Pro Page 359

359

Voicemail Pro Page 360

360

Appendix

361

Chapter 9

361

9. Appendix

362

9.1.1 IMS Limitations

363

9.1.2 IMS Components

364

Voicemail Pro Page 365

365

Appendix: Installing IMS

365

Voicemail Pro Page 366

366

9.1.5 IMS Server Installation

367

Voicemail Pro Page 368

368

Voicemail Pro Page 369

369

Voicemail Pro Page 370

370

Voicemail Pro Page 371

371

Voicemail Pro Page 372

372

Voicemail Pro Page 373

373

Voicemail Pro Page 374

374

Voicemail Pro Page 375

375

Voicemail Pro Page 376

376

Voicemail Pro Page 377

377

Voicemail Pro Page 378

378

Voicemail Pro Page 379

379

9.1.6 IMS Client Installation

380

Voicemail Pro Page 381

381

Voicemail Pro Page 382

382

Voicemail Pro Page 383

383

Voicemail Pro Page 384

384

Voicemail Pro Page 385

385

Voicemail Pro Page 386

386

Voicemail Pro Page 387

387

Voicemail Pro Page 388

388

Voicemail Pro Page 389

389

Voicemail Pro Page 390

390

Voicemail Pro Page 391

391

Voicemail Pro Page 392

392

9.1.6.4 Opening the Firewall

393

Voicemail Pro Page 394

394

Voicemail Pro Page 395

395

Voicemail Pro Page 396

396

Voicemail Pro Page 397

397

9.1.7 Maintenance

398

Voicemail Pro Page 399

399

Upgrade from Version 3.2

399

9.1.7.2 IMS Service Logging

400

9.1.7.3 IMS Host Server Name

401

9.1.7.4 IMS Email Settings

402

Voicemail Pro Page 403

403

9.1.7.6 Tracing in Debug

404

Voicemail Pro Page 405

405

Voicemail Pro Page 406

406

Voicemail Pro Page 407

407

Voicemail Pro Page 408

408

9.1.8 Known Issues

409

Voicemail Pro Page 410

410

On the Server

410

Voicemail Pro Page 411

411

Voicemail Pro Page 412

412

Voicemail Pro Page 413

413

Voicemail Pro Page 414

414

Voicemail Pro Page 415

415

Voicemail Pro Page 416

416

Voicemail Pro Page 417

417

Voicemail Pro Page 418

418

Voicemail Pro Page 419

419

Voicemail Pro Page 420

420

9.3.1 Requirements for VPNM

421

Voicemail Pro Page 422

422

Voicemail Pro Page 423

423

Voicemail Pro Page 424

424

Voicemail Pro Page 425

425

Voicemail Pro Page 426

426

Voicemail Pro Page 427

427

9.3.4 Testing a VPNM Setup

428

Voicemail Pro Page 429

429

Voicemail Pro Page 430

430

Voicemail Pro Page 431

431

Voicemail Pro Page 432

432

Voicemail Pro Page 433

433

Voicemail Pro Page 434

434

Voicemail Pro Page 435

435

Voicemail Pro Page 459

459

Voicemail Pro Page 460

460

Weitere Produkte und Handbücher für Software Avaya

Modelle	Dokumententyp
DXX-1015-01	Bedienungsanleitung Avaya DXX-1015-01 User's Manual, 74 Seiten
NN44400-114	Bedienungsanleitung Avaya NN44400-114 User's Manual, 130 Seiten
BCM 2.0 Personal Call Manager	Betriebsanweisung Avaya BCM 2.0 Personal Call Manager User Guide, 94 Seiten
BCM Voice Messaging AMIS	Bedienungsanleitung Avaya BCM Voice Messaging AMIS User's Manual, 70 Seiten
Bay Command Console BCC	Bedienungsanleitung Avaya Bay Command Console BCC User's Manual, 104 Seiten
CS1000	Bedienungsanleitung Avaya CS1000 User's Manual, 468 Seiten
Integrated Management Release 3.0 MultiSite Administration	Bedienungsanleitung Avaya Integrated Management Release 3.0 MultiSite Administration Configuration manual, 34 Seiten
Configuring BOOTP Services	Bedienungsanleitung Avaya Configuring BOOTP Services User's Manual, 196 Seiten
RMON2	Bedienungsanleitung Avaya RMON2 User's Manual, 96 Seiten
Configuring IPsec Services (308630-14.20 Rev 00)	Bedienungsanleitung Avaya Configuring IPsec Services (308630-14.20 Rev 00) User's Manual, 122 Seiten
Connecting ASN Routers to a Network	Bedienungsanleitung Avaya Connecting ASN Routers to a Network User's Manual, 108 Seiten
Bay Dial VPN Networks	Bedienungsanleitung Avaya Bay Dial VPN Networks User's Manual, 206 Seiten
R2	Betriebsanweisung Avaya R2 User Guide, 260 Seiten
Business Communications Manager 6.0 - Configuration - Telephony	Bedienungsanleitung Avaya Business Communications Manager 6.0 - Configuration - Telephony Configuration manual, 442 Seiten
Business Policy Switch 2000 Management Software Operations Software Version 2.0	Bedienungsanleitung Avaya Business Policy Switch 2000 Management Software Operations Software Version 2.0 User's Manual, 258 Seiten
IP Softphone 2050	Betriebsanweisung Avaya IP Softphone 2050 User Guide, 77 Seiten
(311425-A	Bedienungsanleitung Avaya (311425-A User's Manual, 24 Seiten
Configuring Traffic Filters and Protocol Prioritization	Bedienungsanleitung Avaya Configuring Traffic Filters and Protocol Prioritization User's Manual, 162 Seiten
Call Center	Bedienungsanleitung Avaya Call Center User's Manual, 218 Seiten
BayRS Version 13.01	Hinweis Avaya BayRS Version 13.01 Release Notes, 56 Seiten

Avaya Geräte