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Introduction 97
Inbound calls
General configuration parameters
General parameters for each eVBVOICE application are specified in the
eVBVOICE table.
Figure 95
General configuration parameters
An eVBVOICE application must be unique for every site + area.
Functionality
The telephone number when a user calls eVBVOICE can be a group
number, or a direct number, as defined in the telephone switch.
The users hears the Welcome message, eVBV_Welcome_str and then
can select specific menu options. The menu options are described in the
following configuration tables. All menu selections are generated with
DTMF keystrokes, and every option must be terminated by the pound (#)
key.
Figure 96
Menu option level 1
Nortel Communication Server 1000
DECT Messenger Installation and Commissioning — Book 2
NN43120-301 02.01 4 June 2010
Copyright © 2003-2010 Nortel Networks. All Rights Reserved.
.
- DECT Messenger Installation 1
- Contents 3
- Module - eVBVOICE 95 4
- Module - eVBVOICE AHVR 117 4
- Module - eWEB 123 4
- Table: eKERNEL_GROUP 343 7
- Table: eKERNEL_GROUP_AUTH 347 7
- Table: eKERNEL_GUARDING 357 8
- Table: eKERNEL_HOLIDAY 363 8
- Table: eKERNEL_INPGM 365 8
- NN43120-301 02.01 4 June 2010 10
- Table: eWEB_TOC 433 11
- Table: eWEB_USER_AUTH 439 11
- Module - eSMTP 13
- 14 Module - eSMTP 14
- Figure 2 14
- Output program activity 15
- 16 Module - eSMTP 16
- Figure 5 16
- Procedure 1 16
- Request handling 16
- Output program activity 17 17
- Figure 6 17
- Figure 7 17
- Message reply format 17
- 18 Module - eSMTP 18
- Figure 8 18
- Figure 9 18
- Logging 19 19
- Figure 10 19
- 20 Module - eSMTP 20
- Figure 11 20
- Log files on hard disk 20
- Relaying and Routing 21
- 22 Module - eSMTP 22
- Figure 12 22
- Figure 13 22
- Windows SMTP server 23
- Domino (Lotus Notes) 24
- Module - eSMTP_server 25
- Keyword processing 27
- • eKERNEL Port 28
- Activity of eSMTP_server 29
- 30 Module - eSMTP_server 30
- Figure 24 30
- Figure 25 30
- • Request identifier 31
- • From field 31
- • To field 31
- • Subject field 31
- • Message Accepted 32
- • Message Rejected 33
- 34 Module - eSMTP_server 34
- Figure 31 34
- Logging 35 35
- Figure 32 35
- On-screen logging 35
- 36 Module - eSMTP_server 36
- Figure 33 36
- Log file on disk 36
- Logging 37 37
- 38 Module - eSMTP_server 38
- Module - eSNMP 39
- • specific trap (0 or >0) 41
- • a timestamp 41
- 42 Module - eSNMP 42
- Figure 38 42
- Figure 39 42
- Architecture 43 43
- Figure 40 43
- Figure 41 43
- • Action (*SET or *RESET) 44
- • Message 44
- Send SNMP Message for Win32 45
- Send SNMP Message for Web 46
- Send SNMP Message for iSeries 47
- 48 Module - eSNMP 48
- Figure 48 48
- Module - eTM 49
- • Right-click the file 53
- 54 Module - eTM 54
- Procedure 3 55
- Generate shortcuts 55
- • Site 1 56
- • Site 2 56
- • Site 3 56
- Figure 56 57
- 58 Module - eTM 58
- Figure 57 59
- 60 Module - eTM 60
- Figure 58 60
- Figure 59 60
- 62 Module - eTM 62
- Figure 63 62
- Kill Task 62
- Shutting down eTM_HA 63
- 64 Module - eTM 64
- Module - eTM_HA 65
- 66 Module - eTM_HA 66
- Figure 67 66
- Publisher and Subscriber 67
- Registry settings eTM 68
- • Windowstyle 70
- • Shortcut 70
- Registry settings eTM 71 71
- Figure 71 71
- 72 Module - eTM_HA 72
- Figure 72 72
- Registry settings eTM_HA 73
- 74 Module - eTM_HA 74
- Messenger@Net\eTM_HA] 74
- Figure 74 74
- (page 76) 75
- 76 Module - eTM_HA 76
- Figure 76 76
- Registry settings eTM_HA 77 77
- Figure 77 77
- Figure 78 77
- 78 Module - eTM_HA 78
- Figure 79 78
- Figure 80 78
- Registry settings: General 78
- Merging registry files 79
- 80 Module - eTM_HA 80
- Check tasks 81
- Publisher 84
- • KeepAlive 85
- • GetImage 85
- 86 Module - eTM_HA 86
- Figure 86 86
- TCP Server Get Image response 86
- Figure 87 86
- Expanded information 86
- Keeping track of states 87
- Recommendation 88
- Keeping track of states 89 89
- Figure 90 89
- XML image 90
- • (activated on subscriber) 92
- Conclusion 93
- 94 Module - eTM_HA 94
- Module - eVBVOICE 95
- 96 Module - eVBVOICE 96
- Figure 93 96
- Figure 94 96
- Inbound calls 97
- Functionality 97
- • *CONFIRM 98
- • *RESET 98
- • *RECORD 98
- Menu option level 2 99
- 100 Module - eVBVOICE 100
- Figure 98 100
- Figure 99 100
- Introduction 101 101
- Figure 100 101
- 102 Module - eVBVOICE 102
- Figure 101 102
- Introduction 103 103
- Figure 102 103
- Figure 103 103
- Outbound calls 104
- ATTENTION 104
- VBV4.INI.File Settings 105
- 106 Module - eVBVOICE 106
- Figure 107 106
- Ini settings - Directories 106
- [Layout] 107
- [PlayMsgs] 108
- [Record] 108
- [Rhetorex] 109
- [SAPI_TTS] 109
- [SAPI_ASR] 109
- [System] 109
- [VoiceCard] 110
- [AccuCall] 111
- [Dialogic] 112
- Introduction 113 113
- Figure 122 113
- Figure 123 113
- 114 Module - eVBVOICE 114
- Figure 124 114
- Figure 125 114
- Introduction 115 115
- Figure 126 115
- Figure 127 115
- 116 Module - eVBVOICE 116
- Figure 128 116
- Figure 129 116
- Module - eVBVOICE AHVR 117
- Configuration 118
- Configuration 119 119
- Figure 131 119
- Figure 132 119
- 120 Module - eVBVOICE AHVR 120
- Figure 133 120
- RECORD in the access tables 120
- Figure 134 120
- Example 1 - Customer site 120
- Configuration 121 121
- Figure 135 121
- Example 1 - IVR menu 121
- Figure 136 121
- Example 2 - IVR menu 121
- 122 Module - eVBVOICE AHVR 122
- Module - eWEB 123
- 124 Module - eWEB 124
- Figure 138 124
- Sign on information 124
- Sign-off procedure 125
- Send DMS-API Message 126
- Send SMTP Message 128
- Send Server Message 129
- Send Group Message 131
- 132 Module - eWEB 132
- Figure 149 132
- Figure 150 132
- Select a group 132
- Send Group Message 133 133
- Figure 151 133
- Select a message 133
- Figure 152 133
- Confirm and send message 133
- Send User Message 134
- Send User Message 135 135
- Figure 154 135
- Select the group 135
- Figure 155 135
- Send Script Message 136
- Set Script 137
- Trace Active Script 138
- Cancel Script 138
- Alarm Inquiry 139
- Device Inquiry 140
- Group Inquiry 141
- Table View 142
- Work with Groups 143
- Change Password 145
- • your User ID 145
- • your old password 145
- • your new password 146
- Sign off 147
- Plug-in Support 147
- Plug-in module MyPortal@Net 148
- Module - Web Administrator 149
- Authentication 150
- Work with Users 151
- Figure 178 152
- Authorization level 154
- • Send a Message 155
- • Security 155
- • Logout 155
- The Web Administrator page 160
- Send a message 161
- Figure 181 162
- A multi-site environment 162
- Procedure 10 162
- Authorization level 163 163
- 6 Click Submit 165
- Procedure 11 166
- Authorization level 167 167
- Procedure 12 168
- Authorization level 169 169
- Authorization level 171 171
- Procedure 13 171
- • Private messages 173
- • Shared messages 173
- • Free messages 173
- Authorization level 175 175
- Change password 177
- Reports of active alarms 178
- Authorization level 179 179
- Figure 182 179
- Work with Active Alarms page 179
- Figure 183 180
- Module details 180
- Reports of ended alarms 181
- Figure 185 182
- Reports on alarms 183
- Figure 187 184
- Procedure 16 184
- Authorization level 185 185
- Authorization level 187 187
- Authorization level 189 189
- Procedure 17 189
- Authorization level 191 191
- Configuration basic overview 192
- Authorization level 193 193
- Procedure 18 193
- Configuring basic overview 193
- Figure 188 193
- Supervisor 194
- Authorization level 195 195
- Figure 191 195
- Procedure 19 195
- Using activate script 195
- Authorization level 197 197
- Procedure 20 198
- Ending Scripts 198
- Authorization level 199 199
- Reporting active scripts 200
- Authorization level 201 201
- Reporting ended scripts 202
- Authorization level 203 203
- Procedure 22 203
- Administrator 204
- Send an SNMP trap 204
- Authorization level 205 205
- Figure 192 205
- SNMP trap 205
- Figure 193 206
- SNMPv1 trap example 206
- Figure 194 206
- Advanced configuration 207
- Authorization level 209 209
- Procedure 24 212
- Configuring advanced devices 212
- Authorization level 213 213
- Authorization level 215 215
- Authorization level 217 217
- Procedure 25 218
- Configuring advanced groups 218
- Authorization level 219 219
- [delete] 221
- Procedure 26 222
- Configuring advanced users 222
- Authorization level 223 223
- Figure 196 224
- Add a new definition 224
- Authorization level 225 225
- Figure 197 225
- Figure 198 225
- Available languages 225
- Expert tasks 226
- Authorization level 227 227
- Figure 200 227
- Task Manager (eTM.exe) 227
- Expert configuration 228
- Expert PHP information 229
- Export import 230
- Authorization level 231 231
- Procedure 27 231
- Table: eASYNC 233
- 234 Table: eASYNC 234
- 238 Table: eASYNC 238
- Table: eBACKUP 239
- BU_To_File_str 240
- Sample Data 241
- Table: eCAP_generic 243
- 244 Table: eCAP_generic 244
- 246 Table: eCAP_generic 246
- 248 Table: eCAP_generic 248
- 250 Table: eCAP_generic 250
- 252 Table: eCAP_generic 252
- Table: eDMSAPI 253
- 254 Table: eDMSAPI 254
- 256 Table: eDMSAPI 256
- 258 Table: eDMSAPI 258
- Table: eDMSAPI_INBOUND 259
- 262 Table: eDMSAPI_INBOUND 262
- Table: eDMSAPI_INBOUND_EVENT 263
- Table: eDMSAPI_INBOUND_RESULT 267
- • [Calling number] 268
- • [Called number] 268
- • [msg] special value 269
- Table: eESPA 271
- 272 Table: eESPA 272
- Figure 206 275
- Figure 208 277
- Figure 209 279
- Figure 210 279
- 280 Table: eESPA 280
- 282 Table: eESPA 282
- Figure 211 282
- Figure 212 283
- 284 Table: eESPA 284
- Table: eESPA_OUTBOUND_CFG 285
- 288 Table: eESPA_OUTBOUND_CFG 288
- Table: eIO_MODULE 289
- 292 Table: eIO_MODULE 292
- Table: eIO_AI 293
- 294 Table: eIO_AI 294
- 296 Table: eIO_AI 296
- Table: eIO_DI 305
- 306 Table: eIO_DI 306
- Table: eIO_DO 309
- 312 Table: eIO_DO 312
- Table: eKERNEL_AREA 313
- AREA_Area_Descr_str 314
- AREA_Area_Comments_str 314
- Table: eKERNEL_ALARM 315
- ALA_INPGM_id_n 316
- ALA_Descr_str 317
- 318 Table: eKERNEL_ALARM 318
- ALA_Remove_after_str 319
- ALA_Prty_n 319
- ALA_to_ringing_n 320
- ALA_to_Connect_n 320
- ALA_to_Queued_n 320
- ALA_Silence_intv_n 320
- ALA_Scroll_state_str 321
- ALA_Scroll_intv_n 321
- ALA_Group_delivery_str 321
- ALA_Confirm_action_str 322
- ALA_Repeat_intv_n 322
- ALA_Length_n 323
- ALA_Trace_b 323
- ALA_Trace_dayToKeep_n 323
- ALA_Comments_str 323
- Reanimation through TELEVIC 324
- 326 Table: eKERNEL_ALARM 326
- Table: eKERNEL_DEVICE 327
- DEV_OUTPGM_str 328
- DEV_OUTPGM_facility_str 329
- DEV_Visual_dnr_str 329
- DEV_Descr_str 329
- DEV_PinCode_str 329
- DEV_Prty_n 330
- DEV_Retry_count_ALT_DEV_id_n 330
- DEV_Div_OUTPGM_Facility_str 332
- DEV_Ras_Site_b 332
- DEV_Ras_Area_b 332
- DEV_Comments_str 332
- Table: eKERNEL_DEVICE_ALT 333
- 334 Table: eKERNEL_DEVICE_ALT 334
- ALT_Alt_OUTPGM_Facility_str 335
- ALT_descr_str 335
- ALT_Comments_str 335
- 336 Table: eKERNEL_DEVICE_ALT 336
- Table: eKERNEL_DEVICE_FORMAT 337
- FMT_Bytes_line1_n 338
- FMT_Bytes_line2_n 338
- FMT_Bytes_line3_n 339
- FMT_Page_ind_n 339
- FMT_Page_more_ind_n 339
- FMT_Descr_str 341
- FMT_Comments_str 341
- Table: eKERNEL_GROUP 343
- GRP_InPGM_id_n 344
- GRP_Name_str 344
- GRP_Descr_str 345
- GRP_Comments_str 345
- Table: eKERNEL_GROUP_AUTH 347
- GRPA_Comments_str 348
- Table: eKERNEL_GROUP_MEMBER 349
- GRPM_Dev_id_str 350
- GRPM_Dev_Site_id_n 351
- GRPM_Dev_Area_id_n 351
- GRP_OUTPGM_Appl_str 351
- GRP_From_str 352
- GRP_To_str 352
- Table 42 353
- Table: eKERNEL_GUARDING 357
- 358 Table: eKERNEL_GUARDING 358
- Table 43 358
- Guarding schedule authorizeds 358
- GUA_msg_str 360
- GUA_GRP_Name_str 360
- GUA_ALA_id_n 360
- GUA_Comments_str 361
- 362 Table: eKERNEL_GUARDING 362
- Table: eKERNEL_HOLIDAY 363
- Holiday_Comments_str 364
- Table: eKERNEL_INPGM 365
- INPGM_Site_id_n 366
- INPGM_Area_id_n 366
- INPGM_Appl_str 366
- INPGM_Manufacturer_str 367
- INPGM_Model_str 367
- INPGM_Bidir_b 368
- INPGM_Resource_str 368
- INPGM_Settings_str 368
- INPGM_AutoCreateGRP_b 369
- INPGM_Default_DEV_OUTPGM_str 370
- INPGM_Descr_str 370
- INPGM_Comments_str 371
- 372 Table: eKERNEL_INPGM 372
- Table: eKERNEL_MESSAGE_FORMAT 373
- Msg_Msg_str 374
- Msg_VBVoice_phrase_str 374
- Msg_descr_str 374
- Msg_Comments_str 375
- Table: eKERNEL_SITE 377
- 378 Table: eKERNEL_SITE 378
- CFG_Site_eKERNEL_port_str 379
- CFG_Site_eKERNEL_socket_str 379
- CFG_Connectionstring_DATA_str 379
- 380 Table: eKERNEL_SITE 380
- CFG_GarbageCollection 382
- CFG_Watchdog_com_port_str 382
- CFG_Watchdog_interval_n 382
- CFG_Watchdog_cmd_str 382
- Table: eKERNEL_TCPCLIENT 385
- TCPCLIENT_Area_id_n 386
- TCPCLIENT_INPGM_id_n 386
- TCPCLIENT_pgm_name_str 387
- TCPCLIENT_socket_str 387
- TCPCLIENT_Environment_str 388
- TCPCLIENT_Comments_str 389
- 390 Table: eKERNEL_TCPCLIENT 390
- Table: eLOCATION 391
- 392 Table: eLOCATION 392
- 394 Table: eLOCATION 394
- Table: eLOCATION RPN 399
- 400 Table: eLOCATION RPN 400
- Table: eOAI 401
- 402 Table: eOAI 402
- Table: eOAP 403
- 404 Table: eOAP 404
- Table: eSMTP_CLIENT 405
- 406 Table: eSMTP_CLIENT 406
- 408 Table: eSMTP_CLIENT 408
- Table: eSMTP_SERVER 409
- 410 Table: eSMTP_SERVER 410
- 412 Table: eSMTP_SERVER 412
- Table: eWEB 413
- Table: eWEB_SCRIPT 415
- WSC_Script_Descr_str 416
- WSC_GRP_Name_str 416
- WCS_ALA_id_n 416
- WSC_Msg_str 416
- 418 Table: eWEB_SCRIPT 418
- Table: eWEB_SCRIPT_SET_AUTH 419
- WSSA_Comments_str 420
- Table: eWEB_SCRIPT_TRACE_AUTH 421
- WSTA_UserID_str 422
- WSTA_Auth_str 422
- WSTA_Comments_str 422
- WSCA_Comments_str 424
- Table: eWEB_SNDGRPMSG 425
- WGM_Sequence_n 426
- WGM_Message_str 426
- WGM_AlA_id_n 426
- WGM_Comments_str 426
- 428 Table: eWEB_SNDGRPMSG 428
- Table: eWEB_SNDUSRMSG 429
- WUM_Message_str 430
- WUM_AlA_id_n 430
- 432 Table: eWEB_SNDUSRMSG 432
- Table: eWEB_TOC 433
- 434 Table: eWEB_TOC 434
- WTC_Link_str 435
- WTC_Sec_n 435
- WTC_Comments_str 436
- 438 Table: eWEB_TOC 438
- Figure 221 438
- Table: eWEB_USER_AUTH 439
- 440 Table: eWEB_USER_AUTH 440
- USERA_Allobj_b 441
- USERA_Secadm_b 441
- USERA_Service_b 442
- USERA_Language_str 442
- USERA_Comments_str 444
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