Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Bedienungsanleitung PDF herunterladen (Seite 451)

GeoTel Features User Manual TCAD Alarm Messages

P0602482 Ver. 04.03 Avaya Page 451

Troubleshooting Guidelines

TMS Initialization

Failed TMS bootup usually prevents the rest of the system from starting up properly.

To diagnose possible TMS initialization problems:

• Verify the bootp file entries. Look for invalid/conflicting MAC and IP

addresses.

• Verify that the TMS images are valid and available.

• Verify that the NIC (or hub-NIC) is installed properly (seated in the

backplane) and booted properly.

• Verify that all cables are connected and secure.

•Use the ping command from a separate system to verify TMS network

connections.

• Use a separate console hookup to further investigate the source of the TMS

initialization failure.

TMS PLL

The system uses redundant clocking for TMS-DCC timing, although only one clock is

used as the reference at any given time. A system can function as long as it has at least

one clock source available for primary reference. However, it is preferable to have

both clocks available. To diagnose possible TMS PLL problems:

• Verify that the system clocking configuration in tms.cfg is correct for the

installation. This is normally set at the factory and should not be changed.

• Verify that the spans which drive the clocking are up and in service.

•Use the ncd systemstatus command to further diagnose the cause of the

PLL problem.

TMS Memory

The system voice memory is used by line resources (fax, player, recorder, etc.). The

system CPU memory is used by normal call processing applications and allocated/

freed during normal system functioning. In some heavy load circumstances, the TMS

may temporarily run out of memory but the system should recover automatically

without adverse effects. Memory problems may also occur when a failure occurs on

another component and the system is in transition to the redundant backup. To

diagnose possible TMS memory problems:

• Check to see if any software has been updated (use the perirev command) or

applications have been changed. The new software/application requirements

may exceed the amount of memory currently installed.

• Verify that there are no network problems or failure changeover situations. If

the system is in a changeover state, the memory problems should stop after

changeover completes.

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Avaya Media Processing Server Series Alarm Reference Manual (Software Release 2.1) Bedienungsanleitung Seite 451