
Introduction 9
Issue 02 (05) Reporting for Call Center Set Up and Operations Guide
Deleting Temporary Internet Files
To prevent Internet Explorer from cacheing old versions of the Nortel Networks Reporting for
Call Center web pages, you should delete the temporary internet files that are on your computer.
Click on Start, then right click on the Internet Explorer icon, and select Internet Properties. The
Figure 1 Internet Properties Window
Note: If you do not see this window you have clicked on a shortcut to Internet Explorer. You
must click on the Internet Explorer icon in the Start menu.
When you see the window shown in Figure 1, click on the Delete Files button. The Delete Files
dialog shown in Figure 2 will appear.
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