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26 Chapter 1 Introducing the Business Communications Manager
N0008587 01
System options
The Business Communications Manager system provides a number of software applications that
enhance basic functionality.
Some of these applications work immediately after you install the BCM1000, this is considered
core software. Other applications are enabled when you enter software keycodes, which you
generate when you buy one of these applications. Refer to the Business Communications Manager
Software Keycode Installation Guide for specific directions about entering a code.
Telephony features and options
The telephony features and options have individual installation and features guides. This section
lists the application guides and provides a brief description of the application function.
• Programming
Operations Guide and
Telephony Features
Handbook
These guides provide programming for core telephony features and
user features.
• Management User
Guide
This guide was introduced with the BCM 3.5. It provides information
about the maintenance tools provided through the Unified Manager.
The book also describes and interprets the services and event logs
listings for the system.
• IP Telephony
Configuration Guide
• Wireless LAN
Installation and
Configuration Guide
Nortel IP telephony services require keycodes to activate both
telephony and trunking. Each keycode allows a set number of
telephones or trunks.
— Nortel IP telephones (20XX) and the Wireless LAN IP telephones
require a combination of data and telephony settings. These
telephones make or receive calls through either VoIP or PBX
lines.
— Nortel Networks i2050 Software Phone turns your PC into a
telephone interface providing standard telephony operating
features. This i2050 requires Windows 2000, a full duplex sound
card, and a computer-telephony headset. The i2050 Software
Phone Installation Guide provides installation information.
— VoIP Gateway (requires keycode) converts the voice in a call into
a packet format and sends the call using an intranet trunk.
• Digital Mobility
Installation and
Configuration Guide
This radio-based system uses a Digital Mobility Controller for call
processing between the Business Communications Manager and the
base stations and Digital Mobility handsets.
• Call Center Agent
Guide and Call Center
Supervisor Guide
Nortel Networks Call Center Agents (requires keycode) allows the
addition of a specific number of call center agents to your system.
Comes in versions for one, four, eight, 16, 32 and 64-seat
authorization codes.
- Business Communications 1
- Installation and Maintenance 1
- Trademarks 2
- Enhanced 911 Configuration 4
- Radio-frequency Interference 4
- Network Connection 5
- Hearing Aid Compatibility 5
- Electromagnetic Compatibility 6
- Use of a Music Source 6
- EMI/EMC (FCC Part 15) 9
- Important Safety Instructions 10
- Additional Safety Information 12
- Limited Warranty 13
- Warranty Repair Services 14
- After Warranty Service 14
- Contents 15
- Chapter 1 16
- Chapter 2 16
- Symbols used in this guide 30
- Text conventions 31
- Acronyms 31
- 6 Preface 32
- Related publications 33
- System documentation map 34
- Installation documentation 35
- Operations documentation 36
- Call Management documentation 37
- 12 Preface 38
- Documentation CD 38
- How to get help 39
- 14 Preface 40
- Computer components 42
- Hardware components 42
- Telephony components 46
- Data networking components 48
- Media Services Card 48
- Connection ports 50
- BCM1000 LEDs 51
- System options 52
- Data features 54
- BCM1000e 56
- Installation process overview 57
- Telephony hardware 59
- Power connections 61
- DIP switches 62
- Trunk media bay modules 63
- Table 4 DTM LED functions 64
- Front view 64
- (North American systems only) 66
- Station media bay modules 68
- 4X16 media bay module 70
- ASM8 GASM8 Norstar ASM 71
- 03 do not allow 72
- Specialized media bay modules 73
- Figure 22 FEM LEDs 74
- Table 7 Specialized modules 74
- Telephones and adapters 76
- ABC DEF 77
- GHI JKL MNO 77
- PQRS TUV WXYZ 77
- Cordless and wireless systems 79
- Chapter 3 81
- Auxiliary requirements 81
- Browser requirements 82
- Using an HTTP Proxy server 83
- Chapter 4 85
- An example: 87
- Determining system capacity 88
- Changing the DS30 split 89
- Explaining Double Density 89
- Setting Offsets 90
- Offset 1 91
- Offset 3 91
- Combination and specialized 92
- Chapter 5 95
- Installing the BCM1000 95
- Electrical requirements 96
- Internal wiring requirements 96
- System equipment and supplies 97
- N0008587 01 100
- Wall mount brackets 101
- Rack mount brackets 101
- Mounting brackets 102
- Chapter 6 105
- BCM1000. Refer to Figure 36 109
- Chapter 7 111
- 3/5 DS30 split 113
- Double-density example 114
- DTM switch settings 119
- BRI switch settings 120
- CTM/GATM switch settings 121
- Table 17 122
- Rear of GATM 122
- CTM/GATM DIP switch settings 123
- 123 45 6 78 124
- 4X16 switch settings 125
- Enter these switch settings 126
- ASM 8/GASM8 switch settings 127
- DSM switch settings 130
- FEM switch settings 134
- Chapter 8 135
- Installing media bay modules 135
- Shutting down the system 136
- Installing a media bay module 137
- Reconnecting the equipment 139
- Replacing media bay modules 140
- Chapter 9 143
- Starting the system 143
- Checking power and wiring 144
- Connecting the cards 147
- (North American Systems only) 149
- Table 29 DB25 adapter cable 149
- Table 31 V.35 Adapter Cable 150
- Replacing the cards 151
- Required data parameters 152
- Default IP settings 152
- Table 33 Serial port pinout 153
- Figure 49 Serial pinout 153
- PlsChgMe! <ENTER> 154
- Figure 50 Main Menu 155
- Configuring your computer 156
- 10.10.10.2 157
- 255.255.255.0 157
- Chapter 10 159
- Wiring the modules 159
- Module wiring warnings 160
- 1 2 3 4 5 6 7 8 161
- 6 5 4 3 2 1 161
- Auxiliary jack 161
- 8 7 6 5 4 3 2 1 163
- Table 34 DSM wiring chart 165
- Table 35 ASM wiring chart 166
- FEM wiring 167
- Communications Manager 168
- Chapter 11 169
- Installing IP telephones 173
- Chapter 12 175
- Connecting a data device 178
- Connecting the ATA 2 179
- Mounting the ATA 2 180
- Configuring the ATA 2 182
- Chapter 13 183
- External paging system 184
- External music source 185
- Chapter 14 187
- Troubleshooting 187
- Operation LEDs 189
- RAID board 189
- LEDs (see note) 189
- ATA 2 does not function 191
- Chapter 15 193
- Lift cover at 195
- Restarting the system 196
- Software restart 197
- Chapter 16 199
- Replacing the hard disk 199
- Removing the hard disk 200
- Installing a new hard disk 203
- Figure 83 Main Menu screen 205
- [muLaw]. If 206
- Figure 85 Profile screen 207
- Figure 89 Main Menu screen 211
- Figure 94 Quick start page 214
- Two hard disks 215
- Installing the RAID board 216
- Connecting the RAID board 217
- Figure 98 RAID Board 218
- RAID board LEDs 221
- Chapter 17 223
- Troubleshooting fan operation 224
- Power supply cable 225
- Fan cable 225
- SSM board 225
- Fan connectors 225
- Replacing the cooling fan 227
- Power supply 229
- Chapter 18 231
- Replacing a power supply 231
- (Removable label) 233
- Table 43 Power supply LED 234
- Setting up the base unit 235
- Notes Layer: 237
- Locking tab 239
- Module screw 239
- Power supply screws 241
- Power cables 241
- Fan cables 241
- Chapter 19 243
- Removing a data card 244
- Installing the card 245
- Replacing PECs 246
- Removing PECs 247
- Installing a PEC 248
- Replacing memory 249
- Replacing memory DIMM chips 250
- Installing the new battery 253
- Chapter 20 255
- Moving telephones 256
- Appendix A 259
- Core software and regions 260
- Languages 260
- Caller ID displays 261
- Companding Law by region 262
- Mobility services by region 262
- Supported ISDN line services 266
- System feature defaults 267
- Dialing plan defaults 270
- BRI and PRI line types 271
- CallPilot regions 272
- Appendix B 275
- Media bay module combinations 275
- Fully-loaded setup 276
- Changing configurations 278
- System setup 278
- Set DNs and port numbers 279
- Glossary 281
- 256 Glossary 282
- Glossary 257 283
- 258 Glossary 284
- Glossary 259 285
- 260 Glossary 286
- Glossary 261 287
- 262 Glossary 288
- Glossary 263 289
- 264 Glossary 290
- Glossary 265 291
- 266 Glossary 292
- Glossary 267 293
- 268 Glossary 294
- Glossary 269 295
- 270 Glossary 296
- Numerics 297
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