Avaya BCM Networking Bedienungsanleitung PDF herunterladen (Seite 27)

P0908529 Issue 02 Enterprise Edge Networking Set Up and Operation Guide

Troubleshooting Enterprise Edge

Networking

Introduction

This section describes some problems that can occur while using Enterprise Edge

Networking. If you suspect a problem with the network, contact your Network

Administrator.

This section describes scenarios that can generate a Non Delivery Notification

message.

Enterprise Edge Networking Non Delivery Notification messages

If for any reason your network message cannot be delivered, you receive a Non

Delivery Notification voice prompt. Below is a list of the Non Delivery Notification

audio messages, their meanings and possible solutions.

“The destination site is not accepting messages”

The destination site has not entered your site in their Network Site Table, the

destination site does not have Enterprise Edge Networking enabled, the destination

site is busy receiving other messages or the destination site has the Network

Receive feature disabled. The system attempts to resend the message, but is

unsuccessful.

• Ensure the destination site has entered your site in their Network Site Table.

• Ensure the destination site has Enterprise Edge Networking enabled and the

Network Receive feature is enabled.

• Attempt to resend the message. If you receive the same Non Delivery

Notification message, contact your Network Administrator.

“There is a protocol mismatch with the remote site”

The destination site is not an Enterprise Edge Networking site. The remote site is

not an Enterprise Edge Voice Messaging site. The system does not attempt to resend

the message.

• Ensure the destination site is either an Enterprise Edge Voice Messaging

system.

• Contact your Network Administrator.

“Message transfer was interrupted”

A system processing error occurs at the destination site during message processing.

The system does not attempt to resend the message.

• Contact your Network Administrator.

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Avaya BCM Networking Bedienungsanleitung Seite 27