Basic Call Management Reporting Desktop R2.4.2 Release Notes
Scenarios Installation instructions
Scenario 2: A fresh
BCMRD installation of
R2.4.2.
1. Install BCMRD Server (R2.4 (Build 314)).
2. Install BCMRD Client (R2.4 (Build 314)).
3. Install the Sentinel driver software with version 7.4.0.
4. Reboot all the machines where BCMRD applications are
installed.
5. Run the Setup.exe from the folder BCMRD R2.4.2 Upgrade.
6. Check that the upgrade was successful. Check that a folder
BCMRD_Backup is created at the location, "\BCMS
Vu\BCMRD_Backup" which stores the folders and files of
previous versions of BCMRD as backup. The upgrade
installation log file can be found at the location: "\BCMS
Vu\Upgrade_log\log_317.txt".
Contact Avaya BCMRD Support for any other errors.
7. Reboot all the machines where BCMRD applications are
installed.
8. Start the BCMSVu Server, configure the CM switch and
check that the server is connected successfully to the
respective CM. Check that the Server version is R2.4.2
(Build 317) by using the menu Help > About BCMSVu.
9. Complete the historical download.
10. Register the BCMSVu Client on the BCMSVu server.
11. Start the BCMSVu Client and check that the client is
connected successfully to BCMSVu server. Check that the
client version is R2.4.2 (Build 317) by using the menu
Help > About BCMSVu.
*Assumptions
• The scenarios mentioned in the section BCMRD R2.4.2 (Build 317) Installation
Instructions assume that BCMRD components are installed under the parent
BCMRD folder named \BCMS Vu.
For example:
The BCMRD server files should be located inside the folder, \BCMS Vu\Server.
• Terminology used in this document:
The historical database of BCMRD is histdb.mdb and is located in the server
profile folder. For example:
If BCMRD is installed in \Avaya\BCMS Vu\ folder and if the server profile is
BCMSVuServer, then the histdb.mdb file should be located at \BCMS
Vu\Server\BCMSVuServer\histdb.mdb
Old database: Database created with 7-digit dial plan
New database: Database created with 13-digit dial plan
In case of dial plan change, after applying R2.4.2,
Old database: Database created before dial plan format change
New database: Database created after dial plan format change
For example, if old dial plan is in format xxx-xxxx and new dial plan is xxxx.xxx
Avaya Inc. – Proprietary
Use Pursuant to Company Instructions Page 12 of 15
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