Avaya R2.4.2 Hinweis PDF herunterladen (Seite 16)

Basic Call Management Reporting Desktop R2.4.2 Release Notes

Technical Support

If you are having trouble with BCMRD R2.4.2, you should:

1. Retry the action. Carefully follow the instructions in written or online documentation.

2. Check the documentation that comes with your hardware for maintenance or Hardware-

related problems.

3. Note the sequence of events that led to the problem and the exact messages displayed.

Have the Avaya documentation available.

4. If the problem occurs again, contact Avaya Technical Support by:

• Logging in to the Avaya Technical Support Web site

http://www.avaya.com/support

• Calling or faxing Avaya Technical Support at one of the telephone numbers in the

Support Directory listings on the Avaya support Web site.

You may be asked to email one or more files to Technical Support for analysis of your

application and its environment.

Note:

If you have difficulty reaching Avaya Technical Support through the above URL or email address,

please go to

http://www.avaya.com for further information. Avaya Global Services Escalation

Management provides the means to escalate urgent service issues. For more information, see

the

Escalation Contacts listings on the Avaya Web site. For information about patches and

product updates, see the Avaya Technical Support Web site

http://www.avaya.com/support.

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Avaya R2.4.2 Hinweis Seite 16