Avaya 3100 Mobile Communicator Bedienungsanleitung Seite 20
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20 Troubleshooting and maintenance of Avaya 3100 Mobile Communicator
Table 1
License file error messages (cont’d.)
Error message Description Solution
License Info:
ERROR
23: protocol
violation
The Avaya 3100 Mobile
Communicator Gateway is
not activated although the
license file is valid. The local
system clock is out of sync
with the licensing server
clock.
Reset the clock and restart
the system.
License Info:
ERROR 103:
Client’s system
clock is suspect
and / or the
client configur
ation has been
tampered with.
The system clock changed
after the Avaya 3100 Mobile
Communicator Gateway was
activated.
Reset the clock and restart
the system.
License Info:
ERROR 17: key
limit exceeded
The license file has been
activated before with other
machines and there are no
licenses available for you to
activate.
Contact the licensing server
administrator.
If the recommended solution fails to correct the problem, or if the
problem is not listed, contact the administrator of the licensing server for
assistance.
Before contacting the administrator:
• Ensure that the date, time, and time zone for the system is
synchronized with the licensing server.
• Check the network connection between your system and the licensing
server (route, DNS).
• Check the most recent error message on the Gateway Configuration
screen.
• Restart the server.
Using log files
The Avaya 3100 Mobile Communicator Gateway automatically generates
the following log files:
• Boot log
• Avaya 3100 Mobile Communicator Gateway Alarms log
Avaya 3100 Mobile Communicator
Troubleshooting
NN42030-700 02.03 15 July 2010
.
- Contents 5
- New in this release 7
- Overview 9
- (NN42030-600) 10
- Accessing the system 11
- Prerequisites 12
- Procedure steps 12
- Variable definitions 12
- Variable definitions 13
- Troubleshooting unresponsive 17
- Troubleshooting 18
- Downloading all log files 21
- Opening a log file 23
- Navigation 25
- Performing a packet capture 25
- Mobile and the gateway 29
- Figure 1 31
- Log in problem scenario setup 32
- Figure 3 34
- Figure 5 37
- 7 Capture the logs 39
- Figure 7 40
- Figure 8 41
- Figure 9 43
- Figure 11 46
- Figure 12 47
- Figure 14 51
- Figure 16 54
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