Avaya 3100 Mobile Communicator Bedienungsanleitung PDF herunterladen (Seite 35)

Client log in problem analysis 35

Figure 4

Client log in problem analysis (part 2)

Prerequisites

• "Log in problem scenario setup" (page 32)

Procedure steps

Step Action

1 In the packet capture, look for the HTTP POST request.

You can see the user name and other details in the XML body of

the message.

2 If the HTTP packet for the client does not exist, go to step 6.

3 In the packet capture, using the URL fields of the HTTP POST,

look for the SIP response for the log in attempt to the SPS.

4 If the log in succeeded, the SIP message contains the reason

that the log in is rejected. Correct the associated issue.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Bedienungsanleitung Seite 35