Avaya Mobile Communication 3100 Bedienungsanleitung PDF herunterladen (Seite 40)

40 Troubleshooting call termination problems

Look for an HTTP POST request with the user’s phone number

that the MCC 3100 user requested to answer the call.

6 If an HTTP POST request is not available with the user’s phone

number, check the configuration of the client on the gateway.

In the packet capture, look for the

INVITE message from the

MCG 3100 to the answer destination.

If the INVITE message is not present, check the configuration of

the client.

9 In the packet capture, look for the INVITE message from the

UEXT contains the correct Request URI.

If the INVITE message from the UEXT does not contain the

correct Request URI, check the configuration of the URI.

Look for a valid dialable number that the user is trying to answer.

12 If the calling number is not valid, check the configuration of the

calling number.

If the problem is intermittent, look for the difference between a

trace that works and one that does not. It may indicate a Firewall

policy issue for a port.

14 If the problem is not intermittent, send the scenario,

configuration, packet captures, and logs to Nortel for analysis.

--End--

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Bedienungsanleitung Seite 40