Avaya Business Secure Router 222 Configuration - Basics Bedienungsanleitung PDF herunterladen (Seite 407)

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101

Appendix A Troubleshooting 407

Nortel Business Secure Router 222 Configuration — Basics

Problems with the WebGUI

Problems with Remote Management

Table 122 Troubleshooting the WebGUI

Problem Corrective Action

I cannot access the

WebGUI.

Make sure that there is not an SMT console session running.

Check that you have enabled Web service access. If you have configured a remote

management secured client IP address, your computer’s IP address must match it.

For WAN access, you must configure remote management to allow server access

from the Wan (or all). You must also configure a firewall rule to allow access from the

WAN.

Your computer’s and the Business Secure Router’s IP addresses must be on the

same subnet for LAN access.

If you changed the Business Secure Router’s LAN IP address, then enter the new

one as the URL.

Remove any filters in SMT menu 3.1 (LAN) or menu 11.1.4 (WAN) that block Web

service.

Table 123 Troubleshooting Remote Management

Problem Corrective Action

I cannot remotely

manage the Business

Secure Router from

the LAN or the WAN.

Check your remote management and firewall configuration.

Use the Business Secure Router’s WAN IP address when configuring from the WAN.

Use the Business Secure Router’s LAN IP address when configuring from the LAN.

Refer to “Problems with the LAN interface” on page 404 for instructions about

checking your LAN connection.

Refer to the “Problems with the WAN interface” on page 405 for instructions about

checking your WAN connection.

See also “Problems with the WebGUI” on page 407.

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