Chapter 2 Installing Interactive Voice Response 27
Interactive Voice Response Installation and Configuration Guide
The IP Subsystem panel appears with the General Settings tab displayed.
d Record the information that appears in the MAC Address field. This is the MAC address
of your BCM.
3 Contact Nortel Support.
a Call 1-800-4Nortel.
b Select option 5.
c Select option 1.
d Tell the Nortel support prime that you need assistance producing a keycode for Business
Communications Manager IVR.
You are connected to the level 2 Nortel keycode support prime.
e Tell the support prime that you want to produce a BCM Host Communication keycode
(license file).
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