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Interactive Voice Response Installation and Configuration Guide
Chapter 2
Installing Interactive Voice Response
This chapter contains the information and procedures shown in this list:
• Overview of installing IVR
— Hardware and software requirements
— IVR capacities
• Enabling IVR
• Administering several IVR systems
• Installing PeriView
— Before you install PeriView
— PeriView 2.1 and PeriView 2.1 Consolidator installation
• Adjusting the number of voice ports
• Uploading IVR prompts
• Installing the client database software
• Configuring host access
— Enabling the Host Communication Access keycode
• Launching an application in PeriView
• Dialing the IVR extension
• Assigning lines to IVR
• Viewing or changing the system fax name
Overview of installing IVR
To install IVR you must know how to:
• log on to Element Manager and use the Element Manager interface
Refer to the Nortel BCM450 Administration and Security (NN40160-601) for more
information.
• log on to CallPilot Manager and use the CallPilot Manager interface
Refer to the CallPilot Manager Set Up and Operation Guide BCM450 1.0 (NN40160-304) for
more information.
• use PeriView
Refer to your PeriView system documentation for more information.
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