Avaya BCM Attendant Console Handbücher

Bedienungsanleitungen und Benutzerhandbücher für Software Avaya BCM Attendant Console.
Wir stellen 1 PDF-Handbücher Avaya BCM Attendant Console zum kostenlosen herunterladen nach Dokumenttypen zur Verfügung Betriebsanweisung


Avaya BCM Attendant Console Betriebsanweisung (92 Seiten)


Marke: Avaya | Kategorie: Software | Größe: 0.81 MB |

 

Inhaltsverzeichnis

User Guide

1

Contents

3

4 Contents

4

Contents 5

5

6 Contents

6

About this guide

8

Conventions

8

Server component

11

Attendant component

11

Reports component

12

Attendant types

13

Getting started

15

16 Getting started

16

Getting started 17

17

Backup attendant setup

18

18 Getting started

18

Getting started 19

19

Overflow attendant setup

19

>>

20

<<

20

Getting started 21

21

Call notification

21

Getting started 23

23

24 Getting started

24

Using the Attendant window

25

Using the menu bar

28

View menu

29

The View menu contains:

29

Tools menu

29

The Tools menu contains:

29

Transfer menu

30

The Transfer menu contains:

30

Caller menu

31

The Caller menu contains:

31

Target menu

32

The Target menu contains:

32

Attendant menu

32

The Attendant menu contains:

32

Using the toolbar

33

• the Target list box

37

On and Link Transfer

37

Using the Directory options

38

Directory list

41

Handling calls

45

46 Handling calls

46

Handling calls 47

47

48 Handling calls

48

Transferring a call

49

50 Handling calls

50

Handling calls 51

51

52 Handling calls

52

Handling calls 53

53

54 Handling calls

54

Handling calls 55

55

Linking and Joining calls

56

Handling a callback call

57

58 Handling calls

58

Handling calls 59

59

60 Handling calls

60

Handling calls 61

61

62 Handling calls

62

Resetting the Full tab view

70

Using the Make Caller button

71

Generating reports

75

Period list box

77

• you select a valid database

77

Creating and viewing reports

79

80 Generating reports

80

Generating reports 81

81

Clearing a date

81

82 Generating reports

82

Generating reports 83

83

84 Generating reports

84

Glossary

85

Glossary 87

87

Stand-alone model

87

Target extension

87

88 Glossary

88





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