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302272-A Rev. 00 C-1
Appendix C
Troubleshooting
This chapter assumes that you have a working knowledge of Site Manager and the
Remote Access Concentrator command line interface. You should also have
access to the following Bay Networks documentation:
• Release Notes and Known Anomalies for the BayRS and Remote Access
Concentrator software you are using
• The BayRS documentation set
• Managing Remote Access Concentrators Using Command Line Interfaces
• BaySecure Access Control Administration Guide for your particular operating
system
• The documentation associated with the router and software you are using
What’s in This Appendix
This chapter summarizes troubleshooting information from a variety of sources.
For detailed information, refer to the previously noted documentation, in
particular, Troubleshooting and Testing.
The sections in this chapter deal with the following topics:
• Preventing problems
• Preparing to troubleshoot
• Documenting each troubleshooting step
• Performing one corrective measure at a time
- Configuring and 1
- Troubleshooting Bay Dial 1
- VPN Services 1
- Trademarks 2
- Restricted Rights Legend 2
- Statement of Conditions 2
- Contents 5
- 302272-A Rev. 00 vii 7
- 302272-A Rev. 00 ix 9
- 302272-A Rev. 00 xi 11
- 302272-A Rev. 00 13
- About This Guide 15
- Conventions 16
- Acronyms 17
- Bay Networks Customer Service 19
- How to Get Help 19
- Chapter 1 21
- Tunneling Overview 21
- What Is Tunneling? 22
- Layer 3 Tunneling 24
- Layer 2 Tunneling 24
- DVS0012A 26
- Dial VPN Network Components 27
- 1-8 302272-A Rev. 00 28
- 1-10 302272-A Rev. 00 30
- 1-12 302272-A Rev. 00 32
- Where to Go Next 34
- Chapter 2 35
- Dial VPN Layer 2 Tunneling 35
- 2-2 302272-A Rev. 00 36
- L2T0003A 36
- 302272-A Rev. 00 2-3 37
- L2TP Packet Encapsulation 38
- 2-6 302272-A Rev. 00 40
- Security in an L2TP Network 41
- 2-8 302272-A Rev. 00 42
- RADIUS User Authentication 43
- RADIUS Accounting 44
- L2TP IP Interface Addresses 44
- Starting an L2TP Session 45
- Examples of L2TP Tunnels 46
- 302272-A Rev. 00 2-13 47
- 2-14 302272-A Rev. 00 48
- Chapter 3 49
- Dial VPN Layer 3 Tunneling 49
- 3-2 302272-A Rev. 00 50
- DVS0001A 50
- 302272-A Rev. 00 3-3 51
- How Tunnel Management Works 52
- How the TMS Database Works 54
- How DHCP Works 55
- shows the entire process 56
- Assigning Addresses 58
- Starting the Connection 60
- 3-14 302272-A Rev. 00 62
- 3-16 302272-A Rev. 00 64
- 3-18 302272-A Rev. 00 66
- DVS0007A 66
- Chapter 4 69
- 4-2 302272-A Rev. 00 70
- <acp or RADIUS> 71
- 4-4 302272-A Rev. 00 72
- 302272-A Rev. 00 4-5 73
- 4-6 302272-A Rev. 00 74
- Configuring Active RIP 75
- Chapter 5 77
- Tunnel Management Commands 80
- Command Arguments 81
- 5-12 302272-A Rev. 00 88
- 0013ABC0:001234560000 88
- Chapter 6 89
- 6-2 302272-A Rev. 00 90
- 302272-A Rev. 00 6-3 91
- DVS0015A 91
- Using RADIUS Accounting 92
- RADIUS server 93
- Chapter 7 99
- 7-2 302272-A Rev. 00 100
- 302272-A Rev. 00 7-3 101
- 7-4 302272-A Rev. 00 102
- Gateway Accounting Messages 103
- Chapter 8 105
- DVS0008A 106
- 8-2 302272-A Rev. 00 106
- 302272-A Rev. 00 8-3 107
- (continued) 108
- 302272-A Rev. 00 8-7 111
- 8-8 302272-A Rev. 00 112
- 302272-A Rev. 00 8-9 113
- Enabling L2TP 117
- Configuration is completed 118
- (continued) 121
- 8-18 302272-A Rev. 00 122
- field, which by 123
- Creating a Superscope 125
- Chapter 9 127
- Managing a Dial VPN Network 127
- 9-2 302272-A Rev. 00 128
- Appendix A 129
- Planning Worksheet 129
- A-2 302272-A Rev. 00 130
- For Each Destination Site 131
- For Each Remote Node 132
- Appendix B 133
- Syslog Messages 133
- TMS Syslog Messages 136
- Appendix C 143
- Troubleshooting 143
- Preventing Problems 144
- Preparing to Troubleshoot 145
- Troubleshooting Worksheet 146
- 302272-A Rev. 00 C-5 147
- Troubleshooting and Testing 148
- Cable Guide 148
- C-8 302272-A Rev. 00 150
- Caution: Avoid using the 151
- Caution: 152
- 302272-A Rev. 00 C-11 153
- C-12 302272-A Rev. 00 154
- 302272-A Rev. 00 C-13 155
- C-14 302272-A Rev. 00 156
- Managing 161
- Remote Access Concentrators 161
- Using Command Line Interfaces 161
- Managing Remote 163
- Access Concentrators Using 163
- Command Line Interfaces 163
- C-22 302272-A Rev. 00 164
- DVS0005A 165
- C-24 302272-A Rev. 00 166
- Troubleshooting the LAC 167
- Troubleshooting the LNS 168
- C-32 302272-A Rev. 00 174
- Glossary 175
- Glossary-6 302272-A Rev. 00 180
- Tunnel Management 180
- System (TMS) 180
- Virtual Private 180
- Network (VPN) 180
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