Avaya VoIP Monitoring Manager Reference Release 3.1 Bedienungsanleitung

Avaya VoIP Monitoring Manager Reference 14-300614 Issue 2 February 2006

Avaya VoIP Monitoring Manager Reference 2 About VoIP Monitoring Manager Client The VoIP Monitoring Manager (VMM) Client provides the graphical user in

Avaya VoIP Monitoring Manager Reference 92 B Binding...72 Blank Fields...

Avaya VoIP Monitoring Manager Reference 93 Configure IP-Network-Region form Generating Traps & Alarms ...63 Configure IP-Network-R

Avaya VoIP Monitoring Manager Reference 94 Detailed Report...32 Detailed Session Report About Detailed Reports.

Avaya VoIP Monitoring Manager Reference 95 Interpreting the Values Using Summary Reports...47 List All Act

Avaya VoIP Monitoring Manager Reference 96 Starting VoIP Monitoring Manager Web Client ...20, 60 View a Repor

Avaya VoIP Monitoring Manager Reference 97 How to...20 How to...

Avaya VoIP Monitoring Manager Reference 98 N Network Address Invalid Search Parameter ...68 Results List...

Avaya VoIP Monitoring Manager Reference 99 VoIP Monitoring Manager Server...61, 68, 72 Port ...

Avaya VoIP Monitoring Manager Reference 100 Maximize Reports ...49 Minimize the Reports ...50

Avaya VoIP Monitoring Manager Reference 101 Search for a Specific IP Address Advanced Search...24 Search for a Specifi

Avaya VoIP Monitoring Manager Reference 3 The components and their relationship are described in more detail in the following links:  VoIP Monitorin

Avaya VoIP Monitoring Manager Reference 102 Configure SNMP Service For Sending Traps ...9 Could Not C

Avaya VoIP Monitoring Manager Reference 103 System View...28 system-parameters ip-options form Configure IP

Avaya VoIP Monitoring Manager Reference 104 Understanding Summary Reports...31 Unknow Endpoint - in report...68 Unknown E

Avaya VoIP Monitoring Manager Reference 105 Results List...17 Search Dialog...

Avaya VoIP Monitoring Manager Reference 106 Jitter ...81 Real-Time Transport Control Protocol (RTC

Avaya VoIP Monitoring Manager Reference 4 Help Most screens and tasks in VoIP Monitoring Manager have matching topics in this help. You can go direct

Avaya VoIP Monitoring Manager Reference 5 Installation Checklist Installation Checklist The VoIP Monitoring Manager Server (VMM Server) needs to be in

Avaya VoIP Monitoring Manager Reference 6 Configure IP-Network-Region form You must configure two Switch Administration Forms (SAT) on Avaya Communica

Avaya VoIP Monitoring Manager Reference 7 Configure System-Parameters IP-Options Form You must configure two Switch Administration Forms (SAT) on Avay

Avaya VoIP Monitoring Manager Reference 8 Check if Windows SNMP Agent is Installed and Running 1. Select Start > Settings > Control Panel >

Avaya VoIP Monitoring Manager Reference 9 5. Add a public ID with Read and Write privileges (if one does not already exist or is not available) for

Avaya VoIP Monitoring Manager Reference 10 If the changes do not take effect immediately, you may have to restart the SNMP Service. To restart either

Avaya VoIP Monitoring Manager Reference 11 Customized Setup You only need to use these procedures if you are changing the default installation (for ex

Avaya VoIP Monitoring Manager Reference 12 To migrate data: 1. Install SQL Server. VoIP Monitoring Manager supports SQL Server 2000 and SQL Server 20

Avaya VoIP Monitoring Manager Reference 13 Overview of VoIP Monitoring Manager Client VoIP Monitoring Manager Client The following image displays an e

Avaya VoIP Monitoring Manager Reference 14 For each object, the System pane displays the following information (if available):  Name (if you configu

Avaya VoIP Monitoring Manager Reference 15 The following image shows a sample Endpoints pane.

Avaya VoIP Monitoring Manager Reference 16 The Endpoints pane may contain the following icons: Gateway IP Phone Avaya IP Softphone SIP Phone Identific

Avaya VoIP Monitoring Manager Reference 17 Results List The Results List shown in this image displays a list of endpoints that are a result of the Se

Avaya VoIP Monitoring Manager Reference 18

Avaya VoIP Monitoring Manager Reference 19 The Results List pane may contain the following icons: Gateway IP phone Avaya IP Softphone Avaya SIP phone

Avaya VoIP Monitoring Manager Reference 20 Getting Started Guide (Client) Starting VoIP Monitoring Manager Client You need to ensure that the VoIP Mon

Avaya VoIP Monitoring Manager Reference 21 To Start Web Client From your browser, type in the following url: Http://VMMServerMachineName/VoIPMonMgr/Cl

iii Table Of Contents About VoIP Monitoring Manager ...

Avaya VoIP Monitoring Manager Reference 22 4. From the calendars, select the start (from) and end date (to) of the range. You can select hours, minut

Avaya VoIP Monitoring Manager Reference 23 How to... (Client) Connect to New Server The Connect to New Server option enables you to change the VMM se

Avaya VoIP Monitoring Manager Reference 24 Search Dialog Box The Search dialog box is where you set your search criteria for gathering endpoints. You

Avaya VoIP Monitoring Manager Reference 25 Search for a Specific Network Address You can specify in your search to display endpoints that match an IP

Avaya VoIP Monitoring Manager Reference 26 Search for a Specific Phone Number You can specify in your search to display endpoints that match a specifi

Avaya VoIP Monitoring Manager Reference 27 Search Using Quality of Service (QoS) Values You can specify in your search to display endpoints that have

Avaya VoIP Monitoring Manager Reference 28 4. Click Save as. The file saves with the CSV extension. 5. From Microsoft Excel, open the file. From her

Avaya VoIP Monitoring Manager Reference 29 the same gateway, VMM client will use its alias. In this configuration, the alias specified in the VMM clie

Avaya VoIP Monitoring Manager Reference 30 FriendlyPath attribute is set to FriendlyLabelsServer.ini (FriendlyPath=FriendlyLabelsServer.ini). VMM serv

Avaya VoIP Monitoring Manager Reference 31 Working with Reports (Client) About Summary Reports The Summary Report displays the QoS data as a reading o

Avaya VoIP Monitoring Manager Reference iv Status Bar ...

Avaya VoIP Monitoring Manager Reference 32 The following is a sample Summary Report for a Media Gateway Link: About Detailed Reports A Detailed Repor

Avaya VoIP Monitoring Manager Reference 33 Detailed Report Features  A tool tip enables you to point your mouse at the data on the line graph to see

Avaya VoIP Monitoring Manager Reference 34 About Session Properties The Session Properties tab displays the following static properties of the current

Avaya VoIP Monitoring Manager Reference 35 To view the Session Properties 1. From the Result List on the Endpoints tab, expand a call and select a se

Avaya VoIP Monitoring Manager Reference 36

Avaya VoIP Monitoring Manager Reference 37 Summary Reports for Media Gateways For media gateways, the a Summary Report displays the following aggregat

Avaya VoIP Monitoring Manager Reference 38 Detailed Reports for Endpoints Detailed Reports show how the QoS values change during the call and when t

Avaya VoIP Monitoring Manager Reference 39 Summary Media Gateway Link Report Displays the following aggregate information of all the VoIP sessions for

Avaya VoIP Monitoring Manager Reference 40 To view a Summary Media Gateway Link Report 1. From the System pane, select an object or click the expan

Avaya VoIP Monitoring Manager Reference 41 Detailed Media Gateway Link Report Detailed Media Gateway Link reports display the following aggregate info

Avaya VoIP Monitoring Manager Reference v Trace Routes Media Gateway Link Report...

Avaya VoIP Monitoring Manager Reference 42 The following image shows a sample Detailed Media Gateway Link report. To view a Detailed Media Gateway L

Avaya VoIP Monitoring Manager Reference 43 Trace Routes Media Gateway Link Report Shows the probable routes used between the two selected media gatewa

Avaya VoIP Monitoring Manager Reference 44 To View the QoS Data for an Endpoint 1. From the Results List, select an endpoint or click the expanding i

Avaya VoIP Monitoring Manager Reference 45 Expand and Shrink the Reports You can also expand and shrink a report, by pointing your mouse at the report

Avaya VoIP Monitoring Manager Reference 46 Changing the Date Range of Reports You can change the date range that appears on an individual report. Thi

Avaya VoIP Monitoring Manager Reference 47 Interpreting Reports Interpreting the Values Using Detailed Reports You interpret the Detailed Reports by n

Avaya VoIP Monitoring Manager Reference 48 Table of Values for Summary Reports of Endpoints Jitter (ms) Round Trip Time (ms) Loss (%) 0 to 50ms 0

Avaya VoIP Monitoring Manager Reference 49 For example, if the following phone number 8616,1111:1222, 8904 displays in the Results List, then the Gate

Avaya VoIP Monitoring Manager Reference 50 Tile Horizontally You can tile all reports horizontally so that each report is lined up, one above the othe

Avaya VoIP Monitoring Manager Reference 51 Export Data (Client) Export Result List You can export the data in the results list to a comma separated v

Avaya VoIP Monitoring Manager Reference vi Call Traps...

Avaya VoIP Monitoring Manager Reference 52 Export Report Data (one session) You can export the data from a single report to a comma separated value (c

Avaya VoIP Monitoring Manager Reference 53 Overview of VoIP Monitoring Manager (Server) VoIP Monitoring Manager Options The Options dialog box allows

Avaya VoIP Monitoring Manager Reference 54 Data Storage Tab The Data Storage tab allows you to configure data storage options. For more information ab

Avaya VoIP Monitoring Manager Reference 55 For more information about the RTCP tab, click the Listen Port and Activity Monitor fields on the following

Avaya VoIP Monitoring Manager Reference 56 Configuration Messaging Tab The Configuration Messaging tab contain the Configuration Messaging Port field.

Avaya VoIP Monitoring Manager Reference 57 Components of RTT RTT can comprise the following four components:  Propagation delay: The time it takes f

Avaya VoIP Monitoring Manager Reference 58 Storage Options Store data for all calls Records information for all calls identified by Avaya VoIP Monitor

Avaya VoIP Monitoring Manager Reference 59 About Dialog This dialog box shows  the version of VMM  the current license state (that is, whether yo

Avaya VoIP Monitoring Manager Reference 60 Getting Started with VoIP Monitoring Manager (Server) Starting VoIP Monitoring Manager Client You need to e

Avaya VoIP Monitoring Manager Reference 61 To exit the Web Client, just close the browser. There are limitations in using the VMM Web Client. These

Avaya VoIP Monitoring Manager Reference vii Unable to establish database connection ...

Avaya VoIP Monitoring Manager Reference 62 Connect to RTCP Monitor The Connect to RTCP Monitor enables you to re-establish the SNMP connection to the

Avaya VoIP Monitoring Manager Reference 63 Generating Traps & Alarms (Server) Generating Traps and Alarms You can set rules to generate traps that

Avaya VoIP Monitoring Manager Reference 64 Call Traps A Call Trap (also referred to as a Call Alarm) is where a trap has been triggered because a cus

Avaya VoIP Monitoring Manager Reference 65 System Traps A system trap (also called a system alarm) is where a trap/alarm has been triggered because th

Avaya VoIP Monitoring Manager Reference 66 Terminal Traps A terminal trap (also called a terminal alarm) is where a trap has been triggered because th

Avaya VoIP Monitoring Manager Reference 67 Troubleshooting Troubleshooting Use this section to look for solutions to common problems. License Problems

Avaya VoIP Monitoring Manager Reference 68 The help could not be displayed. Please check that the VoIP Monitoring Manager is installed correctly. Inva

Avaya VoIP Monitoring Manager Reference 69 There is no data currently available for this endpoint. Explanation This happens when calls are too short t

Avaya VoIP Monitoring Manager Reference 70 Not connected to VoIP Monitoring Manager Server. The VoIP Monitoring Manager Server on [computer name inser

Avaya VoIP Monitoring Manager Reference 71 An unknown error occurred. Please contact customer support if this error continues. Web Client Displaying I

Avaya VoIP Monitoring Manager Reference viii

Avaya VoIP Monitoring Manager Reference 72 General Server Error If you receive the following error message, you must perform one of the following step

Avaya VoIP Monitoring Manager Reference 73 To Set the Trap Service Startup to Manual 1. From Windows select Start > Settings > Control Panel. 2

Avaya VoIP Monitoring Manager Reference 74 To verify that this condition has occurred, look in the System Log section of the Windows Event Viewer for

Avaya VoIP Monitoring Manager Reference 75 Reference Information Characteristics of RTCP Error data is derived from RTCP as follows:  RTCP provides

Avaya VoIP Monitoring Manager Reference 76 RTPI ncomi ngPor t To i nt , / * Por

Avaya VoIP Monitoring Manager Reference 77 / * * Dr op t he QOS t abl e i f i t al r eady exi st s. */ I F EXI STS ( SELECT * FROM

Avaya VoIP Monitoring Manager Reference 78 Par t i ci pant I D uni quei dent i f i er not nul l , / * The par t i ci p

Avaya VoIP Monitoring Manager Reference 79 ( Mode t i nyi nt , / * Th

Avaya VoIP Monitoring Manager Reference 80 Entity Relationship Diagram

Avaya VoIP Monitoring Manager Reference 81 Handling Jitter Removing Jitter Jitter can result from bad queuing strategies set up on network equipment.

1 About VoIP Monitoring Manager Avaya VoIP Monitoring Manager is a Voice over IP (VoIP) Quality of Service (QoS) monitoring tool. It enables you to

Avaya VoIP Monitoring Manager Reference 82 Interpreting Terminal Names The canonical name or CNAME is the unique identifier for each participant with

Avaya VoIP Monitoring Manager Reference 83 TTL Considerations For a number of reasons, packets may not get delivered to their destination in a reasona

Avaya VoIP Monitoring Manager Reference 84 Glossary # 802.1D: 802.1D is reported only if it is enabled. 802.1p: 802.1p is the IEEE endorsed Layer 2 tr

Avaya VoIP Monitoring Manager Reference 85 Codec: A Codec is an encoder/decoder. In the context of RTP, it is the type of encoding used for the payloa

Avaya VoIP Monitoring Manager Reference 86 H HopAddress: The Hop Address column in the Trace Route Table is the IP address of each network node in the

Avaya VoIP Monitoring Manager Reference 87 M Maximum Jitter: The Maximum Jitter metric represents the maximum value of jitter seen in the RTCP reporti

Avaya VoIP Monitoring Manager Reference 88 Q QoS: Refer to Quality of Service. Quality of Service: QoS is the measure of the level of quality that a s

Avaya VoIP Monitoring Manager Reference 89 S Session Table: The Session table is the exported table containing data that generally remains the same du

Avaya VoIP Monitoring Manager Reference 90 V Voice over Internet Protocol: Voice over Internet Protocol (VoIP) is the technology standard that support

91 Index 1 10MB ...............57 162................72 A Abou