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Avaya Attendant Console Bedienungsanleitung Seite 51

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Chapter 8 Troubleshooting 51
Attendant Console Set Up and Operation Guide
Retcode messages
Link - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
No Active Call Function requested requires an active call.
No B2 Channels found, possible error Installation error. Review Business
Communications Manager setup.
No Lines monitored, cannot operate Check installation and restart Server.
No Stations monitored, cannot operate, Check installation and restart Server.
Outside Dial - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Outside Dial - Invalid line prefix code Check installation and retry.
Overflow Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Page acquire - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Page release - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Park Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Pick up trunk - invalid line - ID, Check installation and retry.
Pick up trunk - No calls on Line ID Caller may have just hung up.
Query Station Status never returned Check status of Station.
Retrieve Parked Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Startup failure Server cannot operate Check installation and restart Server.
Transfer Call - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51
Transfer Call to Voice Mail - Ext\n, RetCodeText Error performing call. Refer to Retcode messages
on page 51.
Trunk Call, hold - Ext\n,RetCodeText Error performing call. Refer to Retcode messages
on page 51.
RetCode message Meaning / Action required
ME_ALREADY_ACTIVE The device is in the process of being monitored.
ME_ALREADY_MONITORED The device is already monitored.
ME_BAD_DN Either pDeviceName contains invalid characters, or the
device does not exist.
ME_BAD_PARAMETER An invalid parameter is passed to the API.
ME_COMMAND_FAILED The reason Business Communications Manager has
provided for the failure is not recognized by CTE.
ME_DEVICE_NOT_RESPONDING A system time-out occurred.
Error message / Log message Meaning / Action required
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