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Seitenansicht 54
Chapter 8 Troubleshooting 55
Attendant Console Set Up and Operation Guide
Logging Attendant activity
You can create an Attendant log file that lets you examine the Attendant log for problems at any
Attendant computer.
To create an Attendant log
1 On the Attendant Console window, click the Tools menu and then click Log to file.
A check mark appears beside the Log to file command. The Attendant log file is now saved on
the disk.
To stop saving the Attendant log file to disk:
1 On the Attendant Console window, click the Tools menu and then click Log to file.
The check mark is cleared and the Attendant activity for the computer is no longer saved.
Troubleshooting the Reports component
This section describes solutions to problems that can occur with the Reports component.
Reports window does not open
The Attendant Console Reports window does not open.
Solution: Check that you can open the Reports component from the Start button on the Windows
taskbar.
1 Click Start, point to Programs, point to Nortel Networks, point to Attendant Console
Client and then click Reports.
Reports error messages
Error message / Log message Meaning / Action required
The date string which was entered could
not be processed!
The date or the format of the date is not valid.
This error occurs if you enter invalid data in either the To or
From date boxes.
Examples of valid date formats include:
• 10/24/73 (assumes 1973)
• 10/24/1973
• October 24, 1973
• 24 October 1973
An invalid date range was specified. The
“To” date must be a date which occurs later
than the “From” date. The previous valid
date has been reset.
This error occurs if:
• The From date is set and a To date earlier than the From
date is entered.
• The To date is set and a From date later than the To date is
entered.
If this error occurs, the incorrect date is not changed. Both the
date and edit box are reset to the last valid value (which is
blank if the box has been set to blank).
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