
144 Chapter 8 Typical network applications using MCDN
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Business Communications Manager to remote IP telephones
You can also set up a system that allows home-based users or Call Center agents to use the full
capabilities of the Business Communications Manager, including access to system users,
applications, and PSTN connections. This system does not require VoIP trunk configuration. This
system functions in a similar manner to the system described in “Multi-location chain with call
center” on page 143. This system is less expensive and on a smaller scale. However, it does not
offer PSTN fallback.
Figure 53 Connecting to IP telephones
To set up this system:
1 Ensure that each remote user has a network connection capable of supporting VoIP traffic,
such as DSL or cable.
2 On the Business Communications Manager, set up the system to support IP telephones.
3 At the remote location, install and configure an IP telephone.
4 Register each telephone and provide it with a DN.
5 Set up the DN record with the required lines and services.
Intranet
VoIP trunk
i2050 Software Phone
i2004
telephone
System
telephone
Central
Office
Home-based users
or Call Center agents
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