
62 Chapter 3 Installing IP telephones
P0604630 03
Download firmware to a Nortel IP telephone
Firmware is the software stored in the telephone. When the Business Communications Manager is
upgraded with a new IP telephone firmware load, this firmware load automatically downloads into
the IP telephones when they next connect to the Business Communications Manager.
You can use the Force firmware download option under the Configuration menu (Nortel IP
Terminals) to force immediate download to a telephone. You would do this in situations where
you suspect that a particular telephone has corrupted firmware.
Follow these steps to force a firmware download to a telephone:
1 In the Unified Manager, open Services, IP Telephony, IP Terminals, and click Nortel IP
Terminals. The IP Terminal summary appears.
2 Click the IP Terminal Status tab.
3 Select the listing for the IP telephone you want to upgrade.
4 Open the Configuration menu, or right-click anywhere on the listing for the terminal to
display the menu.
5 Select Force Firmware Download.
A message appears that asks you want to confirm that you want to proceed.
6 Click the Yes button.
The firmware download begins.
The system drops any active call on that telephone, and downloads a new firmware load into the
selected telephones. The telephones will be unusable until the download is complete and the
telephones have reset.
Note: In order not to saturate the IP network with download packets, the system will only
download up to five IP telephones at any given time. Telephones requiring download will
show a Unified Manager status of
Download Pending, and the UNISTIM Terminal
Proxy Server (UTPS) will initiate download as resources become available.
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