Avaya IVR Konfigurationsanleitung PDF herunterladen (Seite 29)

Chapter 2 Installing Interactive Voice Response 29

Interactive Voice Response Installation and Configuration Guide

Configuring host access

To configure host access, you must:

1 Enable the host communication access keycode.

Refer to “Enabling the Host Communication Access Keycode” on page 29.

2 Configure host access if your Interactive Voice Response scripts use host access.

Refer to the Media Processing Server Series COMMGR Reference Manual and the BCM-IVR

Integration Supplement for how to configure host access. For how to find the guides, refer to

“To find Interactive Voice Response guides” on page 27.

After you complete these two procedures you are ready to use PeriView, the Interactive Voice

Response administration tool, to load and configure scripts. Go to

“Using PeriView to load and

configure scripts” on page 36.

Enabling the Host Communication Access Keycode

1 Retrieve the Authorization number for Host Communications from the NTKC0098

documentation kit and the order code of the feature you want to enable, (for example: geotel,

iex, atte).

2 Record the MAC address of the Business Communications Manager. The Medial Control

Address (MAC address), is a hardware address that gives a unique identification to each node

of a network.

a Log on to Unified Manager.

b Click the Resources and LAN keys.

c Select the LAN interface you will use to communicate with the external host, LAN 1, for

example.

The LAN Summary page appears with the LAN Summary tab displayed.

d Record the information that appears in the Physical Address box. This is your MAC

address.

3 Contact Nortel Support (call 1-800-4Nortel), select option 5 and then option 1.

Tell the Nortel support prime that you need assistance producing a keycode for Business

Communications Manager Interactive Voice Response. You will be connected to the Level 2

Nortel Keycode support prime.

4 Tell the support prime that you want to produce a Business Communications Manager Host

Communication keycode (license file). Tell the keycode support prime the MAC address you

obtained in Step 2 and the Authorization number from the NTKC0098 documentation kit.

5 The Nortel support prime will generate the keycode and e-mail it to you. The file is too long to

repeat over the telephone. The name of the file is plservrc, with no extension.

6 FTP the plservrc file to the Business Communications Manager, to

F:\Program Files\Nortel Networks\IVR\PERIplic\etc.

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Avaya IVR Konfigurationsanleitung Seite 29