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Chapter 2 Installing Interactive Voice Response 41

Interactive Voice Response Installation and Configuration Guide

Dialing the Interactive Voice Response extension

You can use Feature 985 to see what the Interactive Voice Response extension is. Dial this

extension to confirm that the appropriate Interactive Voice Response script answers the call.

1 On a one-line or two-line display telephone connected to your Business Communications

Manager system, press Feature 985.

The display shows the Voicemail extension.

2 Press the NEXT softkey or # to view the Interactive Voice Response extension.

The display shows the Interactive Voice Response extension.

3 Dial the Interactive Voice Response extension and check that the script answers the call.

Note: You can program the Interactive Voice Response extension to be any extension on

Business Communications Manager, for example the prime set for trunks, ringing sets for

Night Service, CFNA sets, etc.) For information about changing extensions, see

“Changing telephone DNs using the Unified Manager” in the Business Communications

Manager Programming Operations Guide.

If you change the Interactive Voice Response extension, you must restart Interactive

Voice Response service. For how to restart Interactive Voice Response service, see

“Stopping, starting or restarting Interactive Voice Response service” on page 46.

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Avaya IVR Konfigurationsanleitung Seite 41