Avaya BCM 2.5 Call Detail Recording System Betriebsanweisung PDF herunterladen (Seite 54)

54 Chapter 3 Call Detail Recording Reports

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External call forward

External call forward occurs when an extension is configured to externally forward calls in three

different situations:

• Call Forward All Calls (CFAC)

• Call Forward Busy (CFB)

• Call Forward No Answer (CFNA)

When an incoming call is unanswered and externally forwarded, Call Detail Recording reports the

call as outgoing. The reports provides the:

• incoming line or extension

• outgoing line

• extension responsible for the external call forward

• reason for the external call forward

• digits dialled

Figure 47 shows an example of an Incoming Call on line 0001 being externally forwarded to line

0002. Extension 221 is responsible for the external call forward event. Refer to “Sample external

call with external call forward” on page 54.

Figure 47 Sample external call with external call forward

Figure 48 shows an example of an internal call being externally forwarded to line 0002. Extension

222 originated the call. Extension 221 is responsible for the external call forward event. Refer to

“Sample internal call with external call forward” on page 55.

Note: For more information, refer to the Installation and Maintenance Guide that

came with your system.

-------- 12/31/99 11:59:59 LINE = 0001 LINE = 0002

CALLING NUMBER 4032919123

BC = SPEECH

EXT CALL FWD STN = 221 REASON = CFAC

00:00:00 OUTGOING CALL

DIGITS DIALED 5551212

00:02:47 CALL RELEASED

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Avaya BCM 2.5 Call Detail Recording System Betriebsanweisung Seite 54