Avaya Call Detail Recording System Bedienungsanleitung PDF herunterladen (Seite 63)

Call Detail Recording System Administration Guide

Glossary

Account feature code

A three-digit number that enables users to enter a Call Detail Recording account code

from a two-line display telephone.

Baud

A variable unit of data transmission speed equal to one bit per second.

BCM server

The central hardware component in the BCM system. This unit has its own processor and

memory, and provides a physical point for connection of various types of data terminals,

telephones and expansion modules.

Call Accounting

An optional software program used to analyze the data collected by Call Detail Recording

and to organize it according to a company’s needs.

Call report

A type of report created by Call Detail Recording. This report includes information about

a call's duration and number dialed. Call report information is collected to itemize

telephone activity.

CDR

Call Detail Recording is an application on your BCM system used to record call activity.

CLASS

Custom Local Area Signalling Services is a collection of services from the local telephone

company.

CLID

When available from the local telephone company, Calling Line Identification, also called

Caller ID, shows the calling number on the telephone display.

CMS

Call Management Services is a collection of services from the local telephone company.

CMS is a part of CLASS.

Default

A value that Call Detail Recording assumes unless another one is specified.

DNIS

Dialed Number Identification Service si part of the CLID call reports.

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Avaya Call Detail Recording System Bedienungsanleitung Seite 63