Avaya CallPilot 2.5 Unified Messaging Betriebsanweisung PDF herunterladen (Seite 35)

Calling the sender of a message

You can respond to a CallPilot or a Lotus Notes e-mail message with a telephone call

instead of a recorded message.

1 Select a message in your CallPilot or Lotus Notes Inbox.

2 Choose the Sender item from the Tools>CallPilot Desktop Messaging>Call menu

or click the Call Sender toolbar icon .

 The e-mail sender’s address book entry may contain multiple numbers. Therefore

all telephone numbers that can be found for the sender in the Office, Home or

Mobile fields are presented to you in the Call Verification dialog. Choose the

appropriate number and press the Call button. The CallPilot Desktop client will

remember any changes you make if you select the Remember Changes

checkbox.

3 Answer the telephone when it rings. CallPilot immediately calls the sender of the

message.

4 When you finish the call, hang up the telephone or click Disconnect .

Forwarding and replying to messages

You can forward a message and append an introduction to it. You can also compose a

reply to the sender of a message, or to the sender and all recipients of a message.

Note: Your administrator may block messages forwarded to external e-mail addresses.

To forward or reply to a message

1 In an open message, click

Forward, Reply, or Reply to All.

2 On the new message form,

compose a voice, fax, or text

message.

3 Address forwarded messages the

same way as a new message.

Replies are addressed

automatically.

4 Add attachments, set options, and

change the subject line if required.

5 Click the Send Message icon.

Compose voice message

Compose text message

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Avaya CallPilot 2.5 Unified Messaging Betriebsanweisung Seite 35