Avaya CallPilot 4.0 Unified Messaging Betriebsanweisung PDF herunterladen (Seite 38)

Contacting the sender of a message

You can respond to a CallPilot or a Lotus Notes e-mail message with a telephone call

instead of a recorded message.

1 Select a message in your CallPilot or Lotus Notes Inbox.

2 If the person is selected from CallPilot Personal Address Book, CallPilot Address

Book on the Lotus Notes Domino server, or CallPilot Dynamic Address Book on

the CallPilot server, the telephone number is retrieved from the CallPilot - Office

Phone field.

 If the person is selected from Lotus Notes Public Address Book, telephone

numbers is retrieved from the Work - Office Phone and Cell Phone fields, and the

Home - Home Phone field.

IF THEN

a Lotus Notes e-mail message is

selected in the Lotus Notes Inbox

Go to Actions > CallPilot Desktop

Messaging > Contact Sender

Note: To ma ke this (optional)

feature available, the Domino

server administrator must make

changes to the corporate mail

templates. The CallPilot installation

includes a modified version of the

mail template with the necessary

design changes. Use the modified

template to replace the design of

your mail templates, if they are not

customized. If your mail templates

are customized, copy the Contact

Sender action from the CallPilot

mail database template to your

customized template on the

Domino server.

a CallPilot message is selected in

the CallPilot Inbox

Go to Actions > CallPilot Desktop

Messaging > Contact Sender or

click “Contact Sender” toolbar button

a CallPilot message is opened in

the CallPilot Inbox

Go to Actions > Contact Sender or

click “Contact Sender” toolbar button

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Avaya CallPilot 4.0 Unified Messaging Betriebsanweisung Seite 38