Avaya Contact Center Bedienungsanleitung PDF herunterladen (Seite 148)

148 Chapter 11 Creating Caller Input Rules

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— if you select Line or Pool, in the Line/Pool# box type the line or line pool number

used

• if you want to transfer the call to the Automated Attendant, select Transfer to Auto

Attendant and select a Greeting Table to transfer the call to, or select None to transfer the

call to the default Auto Attendant prompt.

• if you want to transfer the call to the operator, select Transfer to Operator

• if you want to transfer the call to a CCR Tree, select Transfer to CCR and from the list

box select the number of the CCR Tree you want to transfer the call to

• if you want the call to remain in its skillset but you want to change the call’s priority

within the skillset, select Change Call Priority Only and from the New Call Priority list

box select a priority between 1 and 20 for the call. The default is 10.

11 Click Submit.

The rule you created appears in the Match Table.

Repeat steps 8 through 11 if you want to add another rule to the table

Click Close to return to the Caller Input Rules Tables page.

Using wildcard characters

You can use the wildcard characters # and * in the match string:

• # matches any single digit

• * matches zero or more digits

When you use the * wildcard character:

• it can appear only once in a match string

• it can appear only at the end of a match string

• it cannot be the only character in a match string

Some examples of using wildcard characters in the match string:

Note: You or the System Administrator must set up a CCR Tree before you can

select it. For information about setting up a CCR Tree, see the CallPilot Manager

Set Up and Operation Guide.

1111##

Matches all account numbers 111100 to 111199

########

Matches a credit card number with the correct number of digits

Matches all valid input greater than 1 character

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Avaya Contact Center Bedienungsanleitung Seite 148