Avaya Contact Center Bedienungsanleitung PDF herunterladen (Seite 31)

Chapter 2 About setting up Contact Center 31

Contact Center Set Up and Operation Guide

You can enter ≤, ƒ or and the code to use a feature.

For example, press ≤·°⁄ to access your mailbox.

The T7100 works differently from other telephones on your system because it does not have line

buttons. Where other telephones require that you select a line button to answer a call, on the T7100

terminal you pick up the handset. Where other telephones require you to select a line button to take

a call off hold, you press ≥ on the T7100 terminal.

On T7100 terminals, you can answer a second call by pressing ≥. Your active call is put on

hold and you connect to the waiting call. You can have no more than two active calls at one time.

Checking which telephone mailbox interface you use

CallPilot supports two interfaces: Norstar Voice Mail and CallPilot.

The System Administrator determines which interface is assigned to your mailbox.

Follow the procedures in this guide that apply to the interface you use.

Some procedures apply to both interfaces.

To check which mailbox interface you use

Release

® ®

1 Press

≤·°⁄.

Follow the voice prompts or the display button options to open

your mailbox.

2 Check the display to see which interface you use:

This is the Norstar Voice Mail interface.

This is the CallPilot interface.

3 Press ® to end the session.

0 new 0 saved

PLAY REC ADMIN

No messages

COMP MBOX EXIT

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Avaya Contact Center Bedienungsanleitung Seite 31