Avaya Contact Center Bedienungsanleitung PDF herunterladen (Seite 34)

34 Chapter 3 Using Feature Codes

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Programming a memory button with a Feature Code

Each Feature Code can be programmed to a memory button. We recommend that you use memory

buttons with indicators to program the Feature Codes. A memory button indicator is the triangle

next to a memory button.

You can use memory buttons to monitor call activity, and view the Login/Logout and Not Ready

status of agents. For information about how the status appears, see the Contact Center Agent

Guide.

For information about using programmed memory buttons to monitor call activity, see “Primary

and Secondary alert times” on page 159.

To program a memory button

Use the paper labels that come with your telephone to identify the programmed button. To use the

Feature Code, press the labeled button.

1 Press ≤•‹.

Do not lift your handset.

2 The display shows Program Features.

3 Press a memory button with an LCD indicator.

4 Press ≤.

5 Enter the Feature Code number that you want to program.

For example, enter ·‚· to program the Display

Waiting Calls Feature Code. See the tables “Feature Codes

used by Contact Center agents” on page 36 and “Agent

Feature Codes” on page 36 for the Feature Codes.

Repeat steps 1 through 5 for each Feature Code you want to

program.

6 The display shows that the button is programmed, and then

ends the session.

Program Features

Press a button

QUIT

Feature Code:

QUIT

F__

QUIT CLEAR

Programmed

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